10 Traveller reviews from Holiday Watchdog
"The decor was dated but the hotel was clean and we had excellent service from hotel staff. In the evenings we ate at the hotel and could not fault the food for value for money. Very nice gardens and pool. It's a real family hotel,in some parties there were three generations of the family. After dinner activities in the bar were run by the owner (quizes etc), all ages joined in and it made a great atmosphere. It's about a 15/20min walk into St Hellier (faster on the way there as it is downhill!) Very difficult to park in town so we used hotel mini bus for day time shopping trips. I recommend Jersey as a holiday destination and highly recommend this hotel."
- Travel date: Thu 19th of June 2008
"Being ex residents of Jersey we visited the island for a family wedding and booked for ourselves plus our daughter and her husband who were expecting their first baby to stay at the Westhill as we thought it looked nice when we lived on the island.The pool and grounds were lovely but everything else was sadly disappointing.The rooms were shabby and needed decorating desperately and the room which our daughter and husband had was even worse than ours.We have a good sense of humour so decided to try and make the best of it and enjoy our first day's breakfast.Sadly it was cold and the poached eggs which two of us ordered were indescribable.On the second morning,having decided we were checking out,the owner of the hotel sat at the table next to us and had a totally different breakfast to all the guests which looked edible,unlike ours!!We are easy going people and have never complained at any accomodation we have stayed at although one hotel in Skiathos was a bit lacking but luxurious compared to the Westhill.My daughter actually found her hospital bed and board superior to the Westhill when she had her baby prematurely and was hospitalised for a couple of weeks!!When we checked out we were met with no resistance whatsoever so we assumed it happened quite regularly and we moved to another hotel which was superb.The Westhill needs to get in to the 21st century or perhaps it is being converted in to flats in the not too distant future so no expense wanted?I just stumbled upon this site so my review is a bit late but it has always niggled me that we had such a poor experience in what used to be our homeland!"
- Travel date: Mon 9th of June 2008
loved the 5 course dinners!
"We recently returned from a 7 night stay at the Westhill hotel. We were not sure what to expect as the existing reviews were quite varied.
Upon arrival, we were kindly checked in, despite our early appearance at 9.30am, straight from the airport.
Three large friendly dogs, belonging to the management, were also pleased to greet guests in the entry hall and were a source of pleasure throughout the stay.
The hotel is quite old fashioned, with wide stairways over three storeys. There are no lifts.
The rooms are basic but very clean and quite comfortable. I would have liked an armchair rather than having to watch tv and read the brochures from the bed.
However, there are plenty of places to sit in the comfortable garden room and the extensive grounds. We enjoyed watching the rabbits, squirrels and coy carp whilst having a post-dinner stroll here.
The best features were the friendly and efficient service of the staff and the quality of our meals. We had free half-board included in our package, so we thought if the food wasn't great we could go elsewhere without having wasted any money.
The fact that we ate in every evening is testimony to the quality of the 5 course dinners. There was always a good variety of meals to choose from with ample servings of fresh vegetables.
Breakfasts, also, were fine, though perhaps some men may prefer a larger full english breakfast portion than was offered.
We walked up the steep hill to the hotel one day, leaving the hire car behind. On a warm day, it's quite a challenge unless you are fit. The hotel runs a frequent bus service, so you are not compelled to take the challenge!
Would we stay here again? Probably not, purely because each holiday should be a different experience, exploring new ground.
Would I recommend it to others?
Yes, if you like good food and/ or are looking for a hotel with room for the children to run around the grounds and swim."
- Travel date: Tue 20th of May 2008
Noisy, remote but great service
"This is a family run hotel away from the centre of St Helier, high on a very steep hill. They run a minibus service every 2 hours during the day to St Helier, but this does not help if you want to go out at night. So you feel kind of captive and stay in for the hotels own entertainment which is poor except for the Wednesday night when they have a classical guitarist who make up for the rest of the 'entertainers.'
Ah! I hear you say you could enjoy the satellite TV in the bar, but this is switched off after 2000 hours to allow guests to enjoy the entertainment. No, you can't go to your room to watch TV as you only have 4 channels. As for the rooms we were in a twin bedroom where the walls were so paper thin we could enjoy listening to all our neighbours goings on. I never needed to set an alarm as the person upstairs would drop their walking stick on the floor and go about their ablutions at about 0645 every day. I am thankful that as most of the guests were elderly we had no other nocturnal activities to listen in to! Indeed when checking out one of the owners seemed surprised at our complaint, and offered to place us in a quiet room if we booked again at which point a passing guest stated they wished they could have a quiet room too!
The only redeeming feature for this hotel were the polish restaurant staff for whom nothing was too much trouble. In fact I would go so far as to say our waitress Anya and the restaurant manager Sylvester could easily grace any 5 star establishment in the world.
Its a shame to write such a disappointing report on a hotel that if dragged into the 21st century could be St Heliers' no 1 establishment."
- Travel date: Tue 11th of September 2007
Good in parts
"The Westhill Hotel is good in parts; unfortunately not the ones we most value.
It is quite a large hotel in extensive grounds located on the north west suburbs of St Helier at the top of a hill. It is too far to walk to and from St Helier and not near any other bars or restaurants. Having booked bed and breakfast we ended up driving to St Aubins for dinner where there are excellent if expensive eateries. The hotel building is purpose built on 3 floors with a flat roof. There is no lift.
The Westhill grounds are extensive. If you walk down far enough you overlook the St Helier waste disposal and sewage works. The chimney to what we assumed to be the incinerator is prominently in view.
We found our twin bedded room to be cramped and uncomfortable. The 2â9â beds had the kind of mattress in which you can feel the springs by running your finger along the surface. One bed was against the wall under the window, the other equidistant between it and the bathroom which had a sliding door; there was no room for a normal door. There was just enough floor space for our two cases provided the wardrobe door was propped open. Our next door neighbour had a bad cough one night which kept me awake.
The breakfast was OK except for the stewed coffee. On one night we had dinner at the hotel and were charged Â£16; cheap by Jersey standards, but expensive for what we got. The main course was pre-processed fish in batter with what appeared to be tinned vegetables, even the potatoes.
Although we were not happy, itâs fair to say that many other guests were. We encountered more that one older couple, like us, who had already booked for next year and there were plenty of children having a great time. This is because there are other attractions. The grounds have beautifully kept gardens, a large swimming pool, a childrenâs pool and hot tub, and acres of lawned play space. They slope west and get the sun, ideal for sunbathing and relaxing with a book or a beer. The hotel has two large lounges, one where entertainment is provided. The two shows we saw were of a very high standard and wide appeal. As well as the daytime facilities there is a much used childrenâs play room to occupy them in the evening.
One particular asset of this hotel, along with many other establishments in Jersey, is the largely Polish staff who are delightful; attentive, industrious and competent.
How you view this hotel depends upon what you want; it is not one we could recommend if you are looking for a comfortable room and good food or to be near other attractions."
- Travel date: Thu 6th of September 2007
Great Hotel, Fantastic Friendly Service
"We stayed 5 nights at the Westhill on a half board basis, which was well worth the extra Â£8. The dinner menu on its own was Â£16. We didn't intend to eat at the hotel every night but because the food was so good we ended up eating there every time. Even though we were in a party of 12 there was no need to book you could just turn up anytime between 6.30 & 8.30. The soup was particulary good.The breakfast was equally as nice .
The Management and staff were extremely obliging nothing was a problem. The hotel does not look that great but it was very clean and a pleasure to stay there.
It was just a shame we didn't get to use the gardens as the weather was not very good. On a sunny day it would have been lovely to relax on the many sun loungers provided.
The entertainment was pretty much ok apart from the dodgy comedian on the Sunday night .
The hotel will help you book car hire and a courtesy bus leaves daily at 10.00 12.00 2.00 & 4.00 to St Helier centre. We found the local bus service quite costly it seemed to cost Â£1.50 no matter how far you travelled.
We would visit again staying at the Westhill and liked Jersey very much. The beaches are lovely and its nice that there's no seaside tack."
- Travel date: Sun 2nd of September 2007
"We stayed at the Westhill in August 2007 and booked because of the good reviews on trip advisor. I would agree with most of the comments, the hotel is set in beautiful gardens, the pool and hot tub areas are nice, also the meals are lovely and the service is excellent, but we must have been very unlucky with our room as we had a grotty, noisy room overlooking the car park, we did not sleep one whole night in all the seven days we stayed. The decor was very tired and the walls paper thin, the floorboards squeaked when someone walked across the floor, the room was fairly spacious, but our bathroom had a bath with a small spray atttached to the taps, everytime you attempted to have some kind of a shower the floor became soaked, there was no shower curtain, the laundry was never changed once and instead of trying to dry ourselves with soaking towels my husband went to reception every other day and received towels for the swimming pool and exchanged the wet towels in our room. Apart from the room I would recommend this hotel for a family holiday, there is certainly plenty to see and do in Jersey, the Elizabeth Castle is spectacular and fun to walk across the path when the tide is out, we explored the beach and the hermits cave, every day there was something new and interesting to see. My son who is eight enjoyed his day out at the Durrell centre it is best to go early as the car park can become crowded on a nice day, the talks about the animals are informative but it is difficult to get from one place to the other to hear all the talks, the restuarant was in my opinion fairly expensive for snack food, as we were half board at the Westhill we only needed a sandwich and drink at lunch time and this cost nearly twenty pounds., but all in all a nice day out.
I always wanted to visit Jersey and now I have it is a lovely island and I am glad I went."
- Travel date: Sat 18th of August 2007
Best holiday ever!
"We've been going to Jersey for over 20 years, staying in many hotels, but none come close to the standards we found at the westhill. We are fussy and maybe hard to please as far as holidays go, but this was excellent! The bag porters were there on our arrival to help, which was great as we had 5 heavy bags. The gardens, pool area and kiosk were fantastic, plenty of sun loungers and waiters serving endless snacks and drinks. Lots of garden activities for kids and adults too! It is in a peaceful location, yet not too far from the main attractions of Jersey! The evening entertainment is good with something most nights. Everything in the hotel is kept to a very high standard and there was nothing i could find fault with. Breakfasts and evening meals were lovely to look forward to and there was always a good choice. The waiters & waitresses always served you with a smile and nothing was too much trouble. Always plenty of carparks available. I would highly recommend this to anyone, and would definately go again! Thank you Matthew & Jonathan."
- Travel date: Mon 6th of August 2007
Impressive but had a dated room.
"Stayed at The West Hill hotel on Monday 30th and Tuesday 31st July. Everything was superb bar the room, we were allocated a room which was tired and dated and situated above the kitchen.
Apparantly many rooms have undergone refurb but this one hadn't, so as well as the smell of boiled cabbage each evening, we had shabby decor and paint peeling off walls, however the room was very clean and the bathroom OK. Now onto the positives, the staff are superb very helpful (and would I'm sure have changed the room he'd we complained), the gardens are simply wonderful, vast and well kept. Decent sized outside pool with hot tub, games for kids, outside bar, nice sun lounges and ample seats to enjoy food and drink. We stayed on a B&B basis, breakfast was very good, with friendly service. Lunched at hotel with nice ploughman's in garden. Didn't have dinner there, but were told by others it was good. Evening entertainment on the night we stayed in was great, a guy called Royston Scott, magic and balloon modelling, the guy was a genius and spent a long time after his show, making fantastic balloon models for the kids. Bar stayed open late and the check-in/check out process was fine. Only thing that stops me saying 5/5 was the room, but had that been a refurbed one I'd have definitely awarded an excellent rating."
- Travel date: Thu 2nd of August 2007
Bowled over by this hotel
"Having just returned from a bowling holiday in Jersey my wife and I can say without doubt that this is the best hotel we have ever stayed at taking into consideration all aspects. The hotel was immaculate in every detail and nothing was too much trouble for the staff and management to ensure a perfect stay. The food was excellent and varied catering for all tastes, the entertainment was varied during the week. The garden and grounds were a particular delight to all.
Many thanks to Matthew,John and all the staff at Westhill.
Bill and Pam.
Warlingham Park Bowls Club."
- Travel date: Fri 27th of July 2007