Grand Jersey Hotel & Spa

5 star hotel

About Grand Jersey Hotel & Spa

  • high speed internet in room
  • swimming pool
  • free internet
  • restaurant
  • bar lounge
  • fitness center
  • spa
  • free parking
  • business services
  • wifi
  • suites
  • public wifi
  • wheelchair access
  • free wireless internet in room
  • air conditioning
  • room service
  • dry cleaning
  • refrigerator
  • meeting room
  • non smoking rooms
  • non smoking hotel
  • laundry service
  • concierge desk
  • flatscreen tv
  • bath shower
  • banquet room
  • family rooms
  • hair dryer
  • breakfast buffet
  • airport transportation
  • conference facilities
  • parking
  • housekeeping
  • english amenities
  • french amenities
  • private balcony
  • breakfast available
  • beach
  • polish amenities
  • reduced mobility rooms
  • spanish amenities
  • hot tub
  • heated pool
  • indoor pool
  • facilities for disabled guests
  • desk
  • bathrobes
  • iron
  • portuguese amenities
  • hungarian amenities
  • romanian amenities
  • safe

Reviews summary

( 1968 reviews)

10 Traveller reviews from Holiday Watchdog

Refurbished in truely unique style

Reviewed Tue 20th of November 2012

"Able to take advantage of very reasonable flights which helped the weekends expediture on more important things, like taking advantage of some serious hospitality in the quite unique champagne lounge. The atmosphere is fantastic and well recommended but I must say, the entire hotel, after its refurbishment programme is completed, must stand to become a 5 star property.

Our room had breath taking views and even encouraged us to have room service on both mornings.

The hotel has had some breathtaking features added but with more to follow in April re the outside BBQ, which I'd love to return and try out but the entire hotel is complimented by the friendly and warm welcome from all the staff which helped make the weekend very enjoyable and highly recommendable."

Holiday details

  • Travel date: Mon 28th of January 2008

Feel Grand at the Grand Jersey

Reviewed Tue 4th of December 2012

"The Grand Jersey as this hotel is now called has undergone a major refurbishment and so the interiors are quite modern. The rooms are fresh yet its difficult to understand why nothing has been done about the lift which looks and feels very dated.

Once inside the room, every effort has been made to make the room pleasant and small details have been thought about. I had problem with a few things in the room which kept on recurring such as the remote control and availability of TV channels in the room. The room key locks also stop working every now and then and this was something that many other guests were experiencing.

But if you leave these things to a side, the stay at the hotel is relaxing. On the downside if you have managed to get a good deal on a bed and breakfast basis, you will find that the restaurant food is very expensive. However the island boasts of lots of good places to eat out at, so thats not a problem at all and I did not have to walk far to find a good meal at a decent price."

Holiday details

  • Travel date: Sat 3rd of November 2007

nice hotel

Reviewed Tue 13th of November 2012

"nice hotel,staff generally excellent.however we had a theft from our room and we received no apology from the hotel"

Holiday details

  • Travel date: Sun 26th of August 2007

Family get away!

Reviewed Thu 6th of December 2012

"We had a family holiday ie: Nanny, Grandad, Mum and Dad and son. We had two suites on different floors, Nanny and Grandad had the Lily Langtry Suite which was very nice, Mum and Dad had the Walter Reliegh Suite (or however you spell it!) which was even nicer, both rooms had separate lounge areas, with the WR suite having a dining table too. WR suite had a jacuzzi bath and two toilets, great when you are getting ready for dinner all at once. These rooms had not been redecorated and it did show a little, some of the floor tiles in the bathroom were coming up and the gold taps had seen better days. The hotel is situated on the only main road that runs through Jersey and all sea facing rooms must have been affected by the noise, especially at night when young racers raced away from the lights!! The hotel was very stylishly decorated but still maintained a comfortable atmosphere. The spa facilities were very good but some of us women are shy and there were no seperate changing cubicles, which was slightly uncomfortable. The facials and masages come highly recommended expensive but well worth the money. The restaurant was nice but didnt seem to cater for people with plain needs so we ate out around and about. Overall the hotel staff where such very nice and helpful people always smiling and happy to help."

Holiday details

  • Travel date: Sat 28th of July 2007

Good, but minor improvements needed

Reviewed Tue 13th of November 2012

"My girlfriend and I stayed here for three nights 4-7 May 2007 (Bank Holiday Weekend). We had read the mixed TripAdvisor reviews before booking, but the third-night-free offer made the price alright.

The location of the hotel is pretty good. It is near the beach and esplanade and approximately 10 minutes walk from the high street and shopping area. There is a bus stop right outside the hotel, which is also very convenient.

At arrival they told us we could upgrade to a sea-view room for £20 extra per night (compared to the "official" £50). When we asked if that would be a refurbished room, he confirmed, and we decided to go for it. I think we made the right choice as the room had a great view over the esplanade, St Aubin's Bay and Elizabeth Castle. The hotel is close to a busy road, but there was no noticeable noise from it.

The room itself (311) was as mentioned above recently refurbished and very nice. In addition to a nice big bed, desk, fridge, safe, iron and ironing board, it also had a very nice 32" flat-screen HD TV and an HD DVD player. Another cool feature was the striped lights in the wall behind the bed.

The bathroom was also nice, the best feature being the waterfall shower head. The only design fault in the bathroom is that if you lean back while being on the toilet, the toilet lid can easily hit the flusher button...

The included breakfast was good (nice coffee), and there was a good selection of hot and cold food. We ate dinner twice in the restaurant. The first night the food was really, really good (almost Michelin quality) and the service was also very good. The second time neither the food nor the service was up to scratch. So it is unfortunately a little bit hit-and-miss at the moment.

The Champagne Bar was quite busy at times, and you can sit outside as well, though the traffic can be a bit loud there. Though what they call Mojito (which is on their drinks menu) is really just limy mint water. When we complained, and explained to them how to make a Mojito, what we got was only marginally better. We got hold of some sugar from the restaurant, and after a few spoons it tasted alright...

When we stayed here they were still refurbishing, but we noticed little of the work in progress. The lobby is temporarily at the side of the building, but when they re-open the proper lobby again, it should look pretty Grand again :-)."

Holiday details

  • Travel date: Tue 5th of June 2007

Two hotels in one

Reviewed Sun 25th of November 2012

"The sheer mixture of reviews on here suggest that the Grand is great or poor and not much in between.

The hotel is in the middle of a huge refurb, having the rooms and the public areas upgraded. It is aiming to rank it's standards to 5*, and my experience is that the refurbed areas are on the way there - the non refurbed rooms still look like a 80's Trust House Forte! Building noise surprisingly well managed.

There is an argument that the management should have taken a hit and closed, rather than keep half open, but with a stunning new Radisson about to open on the waterfront, I guess they're scared to lose the business.

Access to the hotel is by a side door, front doors all blocked off, and they've done the best to create an acceptable reception. There is currently only one small lift that holds about 4, and the design of the hotel currently means you'll be walking miles of corridors to get about - tough on all the old biddies that stay there.

Guests seem about half and half to be business men or Octoganarians, occasionally with their spinster daughters.

I was lucky enough to have a refurbished room and it was a huge improvement on the non refurbed rooms. There is a rumour doing the rounds that half the rooms will be left to the Autumn to be finished - take care when booking. View great from front rooms - road is noisy though.

Public areas are stunning, the champagne bar very smart - full of hooray henries on a Friday trying to impress getting drunk on bubbly - profits from this should keep the hotel afloat alone. Bar service hit and miss but staff pleasant - they juggle between a small round bar with limited stock, and an anti-room for the beers, washing up etc.

Restaurant relaunched as fine dining, menu by one of the Roux brothers, and getting good press. Food is excellent, both dinner and breakfast. Not cheap - set dinner £38 or £45. Room service though is similarly excellent and much cheaper - about £10 for a main. But then there are many great restarants in Jersey, no excuse not to try some of these.

Housekeeping interesting - generally good, room turned down on about half the nights I was there.every time the cleaners access the room, they shut the windows and turn the aircon to 25c - like a sauna! Aircon didn't have a cooling facility turned on (apparantly May is still winter), so rely on a stiff breeze and open windows (and suffer road noise). That said room was great, flash flat TV that i-pods can be plugged into, controls a little fiddly - but staff happy to come up to sort. Cute little fridge and comp water daily. Bathrooms not refurbed - but OK from De Vere refurb, small bath and weak shower, but rest fine.

On the staff - they are consistently good, charming the old dears and efficent with the business men - if anything they are the hotel's best asset.

Overall a good stay - but I emphasise chose room carefully, I had a corporate rate less than £100, but I would not pay the £200 odd that some reviewers have been paying - there are better value for money hotels - the Radisson will be an interesting one to watch, plus many of the smaller hotels."

Holiday details

  • Travel date: Sat 19th of May 2007

Too Pricey

Reviewed Tue 30th of October 2012

"The Jersey Grand is sold on it's website as a piece of history.The added facilities are given considerable prominence. This part of the selling is probably right.The hotel boasts of an indoor swimming pool,gym,steam baths and a whole range of similar activities all free.
The rooms themselves are a big disappointment. They look as if they were last redecorated in the beginning of the 20th century. The wallpaper is old and peeling and the room dingy. The carpets could do with changing.During our stay the drain on the balcony leaked one night and my son's shoes were a casualty.
The telly is a small one with very limited channels.
The hotel is being refurbished. It might well be that the refurbished ones are better but even more expensive than the one we got."

Holiday details

  • Travel date: Tue 8th of May 2007

Great Hotel, polite and helpful staff

Reviewed Sun 25th of November 2012

"We stayed at the Grand Hotel earlier this month and had a super holiday. Our room was very comfortable with everything we needed and more. The breakfast was fantastic with a wonderful choice. The pool and leisure facilities were very good. In particular the staff could not have been more pleasant and helpful. You got the impression that they were a really happy team who took pride in their work. The hotel is undergoing some refurbishment but is still a great place to stay and it is in a wonderful position right opposite the sea. We would not hesitate to stay there again."

Holiday details

  • Travel date: Thu 26th of April 2007

Grand by name - Grand by nature...

Reviewed Tue 20th of November 2012

"Having visited the Island before,and staying elsewhere,I decided to treat myself to a 3 day break at the Grand.Having been aware of the reviews the hotel had recieved here previously (some extremely uncomplementary),I booked via Ebookers, and travelled with an open mind,aware of the fact that it's only their personal opinion.

Having being taken over from DeVere,the new owners Hillwood are giving the "grande dame" of the Jersey hotel trade a new and fresher look,as direct competition from the soon to be opened Radisson will give both thereselves,and the nearby Pomme D'or,serious competition,and will raise the barrier even higher for both hotels regarding the standards expected.

Happily,I'm glad to report that from arrival to leaving,I could have not been treated any better.The staff were friendly and attentive,the meals beautifully presented and excellent tasting,and the new Superior rooms clean ,comfortable,lavish and grandure - befitting of the hotel's name .What's more,no stay at the Grand is complete without a visit to the Champagne Bar - . Even the older type rooms were of a exteremely high standard - and I was told by the Concierge that these are planned to be taken to the same high standards as the new type rooms as soon as the holiday season has ended.Although parts of the hotel still remain out of action until the start of the season,this did not affect any part of the stay,and rest assured,will be worth the wait!

Having worked in a customer service role,I'm aware how positive and negative feedback affects a company/product/service,so I took great pleasure in speaking to the hotel's manager to inform him of how well I had been looked after and for him to ensure that this was passed on to his staff.Also,as a Yorkshireman,I was quite happy to pass on to him that this stay was,indeed,"grand" !"

Holiday details

  • Travel date: Tue 3rd of April 2007

Grand weekend in Jersey

Reviewed Tue 4th of December 2012

"The Grand Hotel in Jersey is going through a 'renaissance' since it was sold by De Vere. This was our first stay there and it was fascinating to see the 'before' and 'after' sections of the hotel as it goes through its tranformation. Our room was still in the 'before' category - chintz and traditional country hotel style decor. But we had a view of the 'after' rooms - all Art Deco high style. The Champagne Lounge had already completed the new look. The full-on Art Deco image may be a bit extreme for some, but it is a bold approach rather than the play-safe style of the old. We look forward to staying again once the refurbishment is complete.
The staff were delightful - courteous, attentive, and with an approach that was a just right balance of professionalism and friendliness."

Holiday details

  • Travel date: Thu 1st of March 2007

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Grand Jersey Hotel & Spa is also called

  • Grand Jersey
  • Grand Jersey St Helier
  • Grand Jersey Hotel & Spa

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