Paloma Pasha Resort
17 Traveller reviews from Holiday Watchdog
"We stayed at this hotel for 2 weeks at the end of July. There were 6 adults and 2 children 4 and 9. The hotel is absolutly gorgeous. On arrival we were met by very efficient and friendly receptionists. There were only 2 small points that needed changing in our opinion which I will go into later.
We had a partial sea view room on the outside of the hotel. It was very big with two large single beds and a sofa which turned into a bed for our 9 year old. The flat screen tv in the mirror was very chic. There were tea and coffee making facilities and a fridge which was stocked dialy with water, fruit juice, beer and soft drinks. The bathroom was a good size with a walk in shower, sink and toilet. The towels were lovely and soft and shampoo, shower gel and moisturiser were available. As we were facing towards the gardens it was very peaceful and I think a full sea view looking over the bar/swimming pool area would have been noisy.
The pool area is fabulous. It stretches all around the hotel and there are plenty of sunbeds and lovely large parasols (on wheels). There are also a number of 'pod' beds too. There is a childrens pool which was lovely and 3 water slides in a seperate pool . From 9-6 there is a life guard on duty so it is very safe. We are not beach people and prefer to stay around the pool but the beach was ok. There are free canoes and pedaols and plently of sunbeds and parasols too. The is a large pier again with beds and parasols.
The pool bar was fine although sometimes you did have to wait for a while to be served. It is high season but there could have been more staff. The terrace bar was fine and the piano bar (open 24hrs) was fine but again not enough staff here. this is quite busy and 1 or 2 members of staff were not enough. The young man who was always on did work very hard but never smiled!
The restaurant where we had breakfast and our evening meal was lovely. Breakfast: cereals, bread (with lots of choices of jam/real honey combs), ham, cheese, yogurts, fruit, eggs, pancakes, omletts, etc. Dinner: there was always chicken/beef and fish with extra dishes in sauses, rice, pasta, chips, veg, soups, salads. We have two in our party who are very fussy but they never struggled. Puddings were lovely. Lots of cakes but nice bite size pieces so you could try a few (the carrot cake was to die for!) ice cream or plenty of fresh fruit. Occasionaly we did have to wait for our plates to be cleared but it did improve and the staff were nearly always pleasant.
Lunch time the food was served near the pool. Again this was hot and cold with a variety of salads hot food and puddings. The waiter would always come with cold water to drink while you are waiting for other drinks.
We did try Seasons international cuisine. This was a bit disappointing compared to other hotels and I think we would have prefered Italian or chinese rather than Turkish and fish but thats just our opinion.
You must try the patisserie for cakes and coffee in the aftrenoon. Th meringues are wonderful.
There are 2 entertainment teams. One is an outside company. There was a daily entertainment programme which was varied and the the staff were very friendly with out being pushy. The evening entertainment started before dinner with a dance class in the terrace bar. We went to this a couple of times and it was really fun. After the mini disco ther was usually a show in the ampitheatre. We thought the shows were good especially the kenyan acrobats. The nights when the entertainers did the shows were really good. We liked the playback show and riverdance. People have previously critised them for miming but they work from 9am-midnight 7 days a week and work extremely hard. The ampitheatre is not directly next to the hotel but we think this is because the hotel is near houses. There is disabled/pram access behind the staff quarters. There was also a club for the children. A french club and another club (for all other nationalities) run by Arthur who is fabulous. My children loved him. He is very caring and always made sure the children were enjoying themselves. The kids also loved the mini disco and we bought the cd so they can still do it at home!
The majority of staff are extremely friendly. We loved Arthur, Jamboo, Simeh, Osman and Melin from the entertainment team. They worked very hard and always made sure they spoke to us. The staff in the restaurants worked hard but we feel a few more staff would be helpful in high season. There was a vey high proportion of Managers always walking around which is good but they didn't smile very often including the General Manager.
There is a spa which although not cheap is fantastic (some things like the turkish bath is free of charge), a few shops, games room with free wii's and free internet, hairdresser and a Doctor/nurse on duty. There is a few shops about a 20 minute walk away and we did arrange a coach with reception for a trip to Kusadassi whaich was ok for a day out.
The were a few problems. The first, was as previously mentioned, cleaning of rooms. It is not very good to have your room cleaned after 6pm when you are trying to get ready for the evening. We did see reception about this and it was rectified. I have also put it on the hotel feedback questionnaire. The rooms were very clean I just don't think there was enough staff. Seconldy I do not feel having two entertainmnet teams works in a hotel of this size. The adult entertainment team was ok but the french childrens entertainer (Kiki) was very rude and would not speak to us as we were not French. She would deliberately ignore us and even took a French child off the table my Son was sitting on in the restaurant leaving him sat alone. He was upset at this and I was not pleased and this is not what I would expect from a kids entertainer. They had about 30 children and Arthur had about 9. It would have been much better to have one team as kids get on with others even if they don't speak their language. Hopefully there will only be one team next year.
The hotel is closing in October to make some improvements and a bigger waterslide and it will then be open all year round.
All in all we had a fantastic hoilday and would definately return. A holiday is what you make it and it is a lovely place to go. Any questions please ask."
- Travel date: Sat 7th of August 2010
The Perfect Honeymoon!
"My husband and I have just returned from a week at this lovely hotel. We arrived in the early hours of last thursday morning and were immediately greeted by the staff who took our luggage in and then after booking a standard room we were upgraded free of charge to a Terrace Suite!
The room was huge and very comfortable, we arrived in the evening after spending the day by the pool to find a bottle of champagne, flowers, dressing gowns and rose petals on the bed! The only bad thing I can say is that sometimes the rooms were not cleaned until early evening.
The service at the bar and in the resteraunt could sometimes be a bit slow as there were not many staff around.
There was a huge amount of food in every resteraunt which was all very tasty and plenty of! We went to Seasons a la Carte and to be honest, we wern't that impressed, we prefered the buffet style food.
The pool was amazing and there were plenty of games and activities that the staff would invite you to join around or in the pool. On the beach you have the chance to go on pedelos, kayak's and if you would like to pay you can go on Jet Ski's, Banana Boats, Donuts. The beach is beautiful.
The spa was amazing and I had the most lovely hot chocolate massage which I would reccommend to everyone! A bit pricey but so worth it!"
- Travel date: Sat 7th of August 2010
A great time had by all......
"I have just returned from a 14 day break in the Paloma Pasha Hotel, and in summary was a great hotel, with friendly staff. However the room was not suitable in size for a family of four.
Hotel. What a great looking hotel, with furniture and fitting to match. The Decor on arrival sets the scene for the remainder of the hotel.
Room. We stayed in a Sea View room, which however was not ideal for a family of four, as the pull out bed left us with only a couple of foot room as you walk from the shower through to the balcony. I would recommend that any family after a standard room opts for the Garden Rooms as they are both much larger and quieter ( the seaview rooms are in front of the Terrace Bar to which a singer performs loudly most nights until 11.30pm.). The Garden Room also has a much larger shower facility and the door can open inwards, whereas the Seaview Rooms have the door opening outwards and therefore the floor get very wet.
Room cleaning also appears to be a problem, with cleaners sometimes turning up after 6.30. The hotel acknowledge this to be an issue they are aware off and dealing with
Food: Throughout our stay we only tried one of the additional Restaurants once ( Seasons) and were very disappointed. Firstly the restaurant has a large conference style table in the middle to seat approx 15 people. We were put on this table ( there were 7 of us in all) which needed us to raise our voices across a wide table. The Service was also quite poor, it actually appeared over staffed , however none of the waiters actually did anything to make the meal more enjoyable. They stood behind a door peering through to watch everybody. The main Meal although looked nice, it however had cold vegetables including cold chips ( must have been sitting outside awaiting the main to be added). This was our worst meal we expereinced.
We found the Breakfast / Lunch and Dinner buffets exceptional, with a great choice of hot and cold dishes that vaired most days. I particulary enjoyed the fish / kebabs / lamb chops...
Staff. The hotel needs to realise they do have some complete gems in their serving staff. I will mention 3 individuals. Serman, Bilal and Tugba provided a really friendly but professional level of service. Ensuring all our needs were always met with speed and efficiency. They also appeared everywhere, helping from Breakfast / Lunch / Dinner and then even serving drinks in the evening. With our Children also being only 7 and 11 we used the International Kids Club, and were very please to be met by a really geninue kind man - Arthur. He is a major credit to the Paloma Group, and made our stay very memorable for all the right reasons. His energy to make sure the children all interacted and enjoyed themselves was very pleasing.
However some of the other staff seem to think they are only there for the French guests. The animation teams even had a French only night at the Amphitheatre, ignoring you if you did not fit in with their "crowd".
There appear to be a large number of managers ( they wear the suits) wandering around all the time, people and staff watching.
I learnt a little basic Turkish ( Hello, what is your name,Thank you, etc). This helped bring a smile to most of the staff faces, especially when my young some started saying thankyou to everybody in Turkish
Entertainment. The evening entertainment takes place at the amphitheatre which gets very warm, especially if you need to join in the kids club disco. The hotel now provide a drinks facility ( juices and water) which does run out very quickly. The shows themselves are poor to average most nights. Our best night was with the African Acrobats who were exceptional. The animation team do try hard, but again the humour is lost in translation as again it is aimed a little towards the French."
- Travel date: Sat 7th of August 2010
good holiday but not 5 star service
"(First of all if your traveling with thomas cook im just warning you they no longer have tvs on the plane so take your Â£7.50 ! for a psp.)
On arrival at the hotel the decor is breathtaking, we had two pool side rooms that were well worth the extra Â£8 a night it was like having your own private pool. The beds were the best weve slept in and the shower as you may find is very ... sexy.
The food in the resturants was average barely luke warm (had to use microwave) other than that there was a fair choice to eat. Also there is 3 other al a carte resturants but we only tried the 1 in seasons and was quite disapointed, even though it was nice to be waited on and you got 4 courses it was pretty much the same food as the main resturant. There was a patissire serving tea and coffe and as many fancy cakes as you could wish for (the decor is like something from big brother!) .
Service could have been better if there was more staff , some nights only one person serving meaning you had to wait a fair amount of time although they worked really hard and were very pleasent just a few more of them would have been nice.
The pool is AMAZING ! it takes about 20 minutes to swim all the way around it as it goes more or less all around the hotel. There is also a seperate childrens pool and 3 water slides. We didnt take small children but everybody said that the childrens club was good they even took them for lunch ! :)
The animation team worked very hard without being in your face. There were activites going on throughout the day for all ages.
The spa was lavish but expensive but well worth the money !
The entertainment at night time was rubbish the ampitheatre was miles away with no bar. There was a games room which was really good for my teenage girls as everything was free including, wii ,internet, pool table,football tables, and playstaions.
Overall for what we paid we got value for money altough It is not yet a 5 star hotel .We had a great holiday and made so many new friends. It was very relaxing and good to get away.
(ps dont have ice in your drink and be careful what you eat as we have all had upset stomaches)"
- Travel date: Fri 6th of August 2010
Didn't want to leave
"Nothing to do in Ozdere. Hotel located on own private beach, free sunbeds pedaloes canoes also pier with sunbeds and day beds/beanbags. Small kids pool with slide, main pool almost surrounds the hotel plenty of space same depth around. Plenty of sunbeds and parasolls but you need be down early to get one. Also 3 water slides in seperate area, there is also a lovely indoor pool for those serious swimmers, usually very quiet.Lifeguards on duty 9-6 in all water areas. Spa area free turkish bath steam room and sauna, hairdressers and beauty area. Gym which proved popular and needs more equipment due to lenghthy waits. Games room with wi, ps 3 and internet access. There are 3 a la carte restaurants which you pre book didnt appear to be a limit on how many times you could book and no extra charges. Food was great lots of variety in all areas. Kids club for 4-12 yr olds, seperate one for French and one for the rest of us which was run by Arthur who was fantastic.The animation team worked realy hard in providing day and evening entertainment. Evening entertainment kids disco followed by a show usually held in amphitheatre with a varied programme all really good. The only thing is there was no bar in this area only drinks on arrival. 2 bar areas one inside and one outside in the evening great cocktails. I had a sea view room air conditioning free safe and minibar which was stocked daily with soft drinks and beer. We had a problem with the cleaning of the rooms not being done until after 18.00 but after a call to reception this was resolved quickly. For those of you who are worried about it being a new hotel dont, there was a strong management presence to ensure the 5 star service and every member of staff worked so hard especially the waiters. I found everyone friendly.
My only concerns were check in we had to wait a while and then only to be told our room would not be ready for an hour. Also there were a large number of French guests and found that the music and evening entertainment often reflected this. Would recommend this and would return in the future."
- Travel date: Mon 2nd of August 2010
A Good Choice
"My wife and i have just returned from a very enjoyable weekâs holiday at the lovely new Paloma Pasha hotel. Itâs great staying in a new hotel knowing that everything is brand new. We absolutely loved the look and feel of this hotel, they have certainly done it out very nicely. Itâs very modern and contemporary and felt from the overall feel and look that it was geared up towards the couples and adults market. We were given a twin room on the third floor (weâd actually booked a double but were given 2 singles pushed together. It felt like a double so it wasnât a problem at all) The beds were probably the comfiest iâve ever slept on in a hotel resulting in some excellent long sleeps! Our room balcony faced out towards Ozdere with a side sea view from the balcony to the right. The balcony was very spacious and much bigger than any of the ones facing the centre of the hotel and main part of the pool. I looked on the fire evacuation plans on the back of the door in the room and could clearly see that the rooms facing outwards are actually bigger than the ones facing inwards with a pool view. We were more than happy to have a bigger room and a bigger balcony.
I have stayed at the Paloma Perissia in Side so was quite surprised to see that room service was not included as part of the all inclusive program, and anything ordered from the food and drinks menus in the rooms had to be paid for. However, there was a small fridge/minibar in the room which was included and consisted of 2 cans of Efes beer, a bottle of Sprite, a bottle of Coke, 2 cartons of juice, 2 small waters (still) and 2 small waters (fizzy). This was refilled every day.
Air conditioning is individually controlled in each room and has a good temperature range with 4 different velocity settings. There is a 22inch flat screen TV set into the giant mirror on the wall opposite the bed and it has CNN and BBC World in English. There is also MTV broadcast in another language but of course when the songs come on they are the usual big name stars singing in English, so thatâs fine to listen to.
The bathroom was quite small but very nice. A big mirror completely covering one wall, constant hot water, nice big soft fluffy towels, complimentary toiletries, and a great big walk in shower with a rainfall head, lovely!
The contemporary lighting design in the corridors leading to the rooms make you feel like you are walking on the Starship Enterprise â youâll see what i mean when you get there!
Restaurants and food were very good, with the main buffet restaurant having the edge over the A la cartes. There seemed to be no limit to how many A la cartes we could book so did all 3. Be aware of the cold veg served with the main courses in the Seasons A la carte restaurant, hopefully they may have fixed that by the time you get there as it wasnât very nice! The main buffet had a massive choice for evening dinner, food was of a very high standard, and everything was cooked very well. No upset tummy and no sign of the squirts. During the daytime, the daily lunchtime buffet served outside in the Meandros Restaurant at the far end of the pool area is fabulous. A massive spread that changed daily, i looked forward to it every day. Waiter service was a bit poor here though â sometimes youâd sit for quite a while before they acknowledged you and brought some water or took a drinks order. The pool/beach bar is located here too (at the entrance to the restaurant) and the evening only fish a la carte restaurant (Ada) is also located in this area, just to the left of the buffet.
The large pool is nice and runs right around three sides of the hotel. The best thing about it is that itâs 1.4m deep throughout â a nice depth, perfect for swimming and lounging. I like the freeform design but it results in quite a bit of wasted space and unused pool. Travelling in peak season, there is quite a shortage of sunbeds around the pool and i couldnât help thinking that some of the space might have been better used for more sun loungers! The pool itself was cleaned regularly and was scum free, and the surrounding pool areas were regularly litter picked and glass collected. There is a limited poolside service where one of the barmen will come round with a trolley handing out cold bottled water a couple of times per day and another with frozen chunks of melon about midday. Unfortunately the towel game was in full swing and every day was a challenge to find two sunbeds together in a decent spot around the pool - I prefer the pool but some days we had to just go to the beach instead. A couple of days some greedy sods even completely re-arranged the poolside furniture and put 4 of the round double pod type sunbeds together and reserved them en-mass! Idiots! The centre of the pool, near the bridge, opposite the main restaurant was the area where the animation team did their thing with pool games etc, and at the far end of the pool was the kiddies pool, while right at the other end towards Ozdere tended to be the quietest part.
The pier was just ok, plenty of sunbeds and was never really that busy. This is located at the far end of the hotel, past the Meandros and fish restaurants towards the amphitheatre. The water is too shallow to dive or jump off the pier so there are 2 access points into the sea with steps leading down.
There were a lot of kids at the hotel, although itâs certainly not a hotel directly aimed at the family market, there was a lot around. It did get a little bit too much sometimes with kids running about and screaming in the buffets and A la carte restaurants. Teens seemed to be mostly well behaved but the smaller children sometimes seemed to be running amok and be allowed to be overly noisy and over active at the pool in areas where people were trying to relax or quietly read a book. Hopefully this might just be during high season though. One thing which seriously needs addressing is kids at the bars. Bars are for adults - period. Small children unsupervised were climbing up onto bar stools and reaching over pinching things from behind the bar all the time, itâs just not right. If kids (or adults) want drinks, then the adults should be getting them.
Drinks were good at all of the bars, plenty of choice and all of the local spirits were decent and drinkable. You could get regular beer (Efes) on draught or you could get Efes Light and Efes Dark in bottles. There were also some international brands available in the all inclusive â Russian Standard Vodka, Absolut Vodka, Smirnoff Vodka, Gordonâs Gin, Havana Club Rum, all available at the lobby bar for no extra charge. They had other brands at an extra charge - I got a Jack Daniels one night and it cost 12 Lira. Some you pay for, some you donât, and the bar menu isnât quite right either. Itâs just a bit of trial and error! Cocktails were ok, some were a bit naff and unimaginative but a couple were decent. Just try them all and work your way through the list! Nuts were available free of charge at the bar. Each night there was a different type of nut being given in little glasses. There were salted cashews, plain hazelnuts, and salted almonds. Sometimes they would also bizarrely give you carrot and cucumber sticks or grapes.
Several bars to choose from â Meandros pool/beach bar was open all day but closed at 6pm prompt. The big terrace bar opened at 4pm and closed when the last person left, normally about 2am. The lobby bar was open 24hrs for drinks. The lovely looking Jazz bar is located next door to the Seasons al a carte restaurant on the ground floor of the hotel and is open from 8pm till midnight, but we went down 3 times and there was never a soul in there. (apart from a lonely barman!) The terrace bar (located above the main restaurant) was the best, outdoors on an evening in such a lovely setting was bliss. They had a singer on each evening for about an hour and a half with a break in the middle. She was pretty good and kept everyone entertained... sometimes a tad repetitive though! We went to the nightclub/disco twice. It opens at 11.30pm and closes at about 2am. Itâs located in the depths of the hotel near to the spa. I was a bit disappointed to be honest because itâs just a rectangle space with a DJ box set into the wall, a small bar, and a few tables and stools round them. The music was terrible because the DJ seemed intent on playing banging Turkish club tunes which nobody knows or recognises. Itâs quite small, very loud and very sparse, with no atmosphere because of the naff music.
I think one thing which the hotel really need to smarten up on is service. Sometimes the staff just didnât seem at all interested and when you are blatantly ignored, it can become frustrating. This wasnât all the time, just sometimes, but enough for it to be noticeable. Occasionally the language barrier was also a bit of an issue but nothing that couldnât be sorted out with a carefully chosen alternative word or a hand gesture. A not so fine example was my wife went to ask the maid for a toilet roll as they had forgotten to leave one in our bathroom. After trying to gesture âtoilet rollâ my wife was promptly given a shower cap!
Iâd say the majority were Frenchies at the hotel, and quite a few English, but also a smattering of Dutch, Polish, Italian and German people and unfortunately the odd loud arrogant Russian party.
The hotel Spa is absolutely beautiful and well worth a look. You simply must go down there and ask to be shown around, which they will be more than happy to. The free activities in the spa are the indoor swimming pool, the gym, steam bath, and sauna. You can also use the vitamin bar (juice bar type thing) with tables and chairs. There are of course a whole hoard of other spa treatments and massages available at an extra cost.
The beach is ok, better than some places iâve stayed in Turkey, however as some earlier reviewers have mentioned, a lot of the beach directly in front of the hotel has been reclaimed by the sea and washed away. At a certain point, there has been as much as 2 rows of sunbeds worth of beach washed away. Itâs a shame because this has exposed areas of construction rubble in the sand at the waterline which doesnât look too nice. But there are nicer parts if you just walk a little towards Ozdere, no problem.
One day we went for a walk along the beach front to Ozdere (about 25 mins) and then on to visit the other Paloma hotel a little further along (about another 20 mins) the Paloma Club Sultan. I can honestly say that the Club Sultan is not a patch on the Pasha, in fact it paled in comparison! I know there is a star difference between them but the difference was massive! You can use any of the facilities at the Club Sultan by the way, so if you want a change of scenery for the day you can go along and swim, eat and drink there aswell.
Overall my wife and i had a really good holiday and would certainly go there again sometime in the future, but not in peak season."
- Travel date: Wed 28th of July 2010
DON T WORRY ITS GREAT
"The staff and management really are starting to get there and the previous towel problem is now sorted out.Like any new hotel there will be teething problems but we found any sorted out with a quiet word with guest relations.The main problem we could see was some of the staffs lack of understanding of English but they are learning all the time.The hotel is in a quiet less touristy area which made a plesant change from all the "looky looky men"and is kept spotlessly clean.The food and drink both come with good choice and are plentiful the facilities including the spa and choice of bars are also very good."
- Travel date: Thu 15th of July 2010
Wonderful stay at Paloma Pasha.. Honest review..
"We have just returned back from our holiday at the Paloma Pasha Resort. We went as a party of 6 with our two daughters who are in their 20's and their boyfriends. From the moment we arrived we were greeted by a very friendly receptionist and a very grand looking reception!. Whilst they were arranging our room keys and our baggage we were invited to go for a drink on the terrace whilst they did this. Our first refreshing cocktails after our journey and a very nice start to the holiday!.
At a first look the hotel was very luxurious and beautifully decorated. The terrace bar outside was very comfortable and overlooked the hotel and beach. We had upgraded to pool side rooms and were not disappointed when entering our rooms. Unfortunately two of the rooms had twin beds pushed together even though it is stated in the brochure that they are double rooms. We have brought this up with the Thomas cook rep though but just so you are aware that this could be the case if you have booked a pool side room. We had our own sun loungers on our decked patios outside the room and were literally a stoneâs throw away from the pool which was really nice!.
The food throughout the holiday was really great and they had plenty on offer. The omelettes were always a good option and also the pancakes and crepes too.. They only had one double toaster which seemed a little crazy when they have 500 guests staying so there can be a little wait for your toast!.Hopefully they will change this. They had freshly squeezed orange juice at no extra cost.
At around 4pm each day they open the patisserie inside which do very nice cakes and biscuits. The cappuccinos are very good too!.
We booked into two of the al la carte restaurants, Seasons (international restaurant) and Al la Turca (Turkish Restaurant). To be honest the Seasons restaurant was a little disappointing and the food wasn't quite what we were expecting. The Turkish restaurant on the other hand was great; we had a mixture of cold starters and a hot starter followed by the most amazing lamb that melted in the mouth. Weâre not sure on the seafood as we never got to try here but the fish in the buffet was lovely so iâm sure itâs a good choice too.
The entertainment team were all very friendly and for only having been there a short time they are getting things together. We went to the Amphitheatre on three of the nights, one being the song night were the animation team mime to tracks which wasn't so good, and the other two being the African acrobat team and the Turkish dancing night. Both of these were great to watch and very entertaining!. Aside from the shows there isn't a lot to do in the evening. We spent our other nights in the outside terrace bar either playing cards or chatting with other guests.
In the daytime they offered a few different games and sports. The lads enjoyed the Volleyball and Water polo most days, and for their girls there's everything from Water aerobics, Step classes, Salsa Dancing and Yoga. On a couple of occasions the animation team did not show up for a couple of the activities like Archery and French Boules which was a first on a holiday for us but hopefully they will get things more organised.
We spent a couple of days on the pier for the hotel which is gorgeous!. There are ladders off the sides strait into the sea, and we did some snorkelling here (although there are not many fish about to see lol).
They have plenty of pods on there and lots of sun beds. It is the usual thing were you have to get up early enough to get your towels on them to claim them for the day!. We usually swapped our towels for fresh ones at the end of the day so we had them for the morning. Unfortunately you learn to do as everybody else does with the towel and bed situation.
The Spa was one of the highlights of the holiday. All of the staff was very professional, friendly and always smiling. We went for the Turkish bath on the first day and it was heaven!. Although a little costly it is definitely worth it and we managed to get a little knocked off the price for being a large group. We also had a massage towards the end of the week and I must say itâs one the best I have had. I cannot remember their names but if you can ask for the girl who is from Bali or the guy who has a moustache and beard - they are both amazing at what they do!.
Our only criticism on our stay at Paloma Pasha was the house-keeping side of things. They could be a little late on making up the rooms and most days we did not receive fresh hand and body towels. They also did not re-stock the mini bar every day.
As itâs a new hotel apparently they have not ordered enough towels so I'm sure this problem will be easily rectified once they have a new order in!. We did bring this up with the hotel and our rep so they are aware of the problem.
Just so you are aware, the hotel is mainly French and British - We didn't come across many Russians/Germans like we usually do in many Turkish resorts we have visited.
All in all we had a great holiday. Don't be put off by the negative reviews it is a beautiful hotel and the staff were very friendly."
- Travel date: Thu 15th of July 2010
"Hotel looks lovely, pool and beautiful views from the lovely terrace bar are amazing, great rooms (although maid was hit and miss, leaving only one towel, no flannel and no floor towel and often had to collect our own water for mini bar!) the service was pretty poor really, although to be fair the bar service improved as the week went on, but the restaurant service didn't, trying to get a cup of tea at breakfast was hopeless! The beach is very nice, lots of sunbeds, nice quiet pier for relaxing on. Around the pool is very lively, very loud music and games, if you are too close to a speaker it is deafening! Evenings could be a little boring, the jazz club was empty every night which was a shame. The staff in Seasons restaurant were lovely and attentive, it was the best night we had in there, escaping from the rat race of the main restaurant. The town was interesting at night, you mixed with the locals, but there was not really any bars to go in to to make a change, but nice to get out of hotel for a walk. If they could sort the service out a bit better, closer to a 5*, then this place could be absolutely fantastic, I think they are working on it and will get there eventually. Their little saying is 'Pasha is nice welcome to paradise', it is a little corner of paradise and I think you will enjoy your holiday very much, I'll never forget the lovely view and pure relaxation of chilling on the terrace bar at the Pasha!"
- Travel date: Wed 7th of July 2010
you wont be dissapointed at this excellent hotel....
"just returned from 10 days at the Paloma and have to say the hotel is superb.....1st the bad points if you have kids the entertainment at night is'nt the greatest they have a kids disco at 21.30 for half an hour then there is a show at the Theatre but with no bar there for a drink it can drag a little however i have no doubt in the coming weeks that that will be sorted and a bar will be put in place....thats that out of the way now the good points and there are lots.The hotel is by far the best i have stayed in we went with 3 other familys (RICKY RICH) and we all said the same the rooms (we had the basic) are lovely with big walk in showers and lcd tvs on the wall with the air conditioning being the quitest i have ever heard.There are 5 bars around the complex and although the service was a little slow the 1st 2 days the hotel seemed to take on extra staff and we had no problem from then,the food in the buffet restaurant is excellent and there is a Turkish a Sea Food and a Steak Restaurant to.Now to the best part of the hotel and it has to be the pool its HUGE and goes round the whole of the hotel with a small baby pool seperate and another pool with 3 great water slides connected and with Life Gaurds on show its all very safe.There a private beach running along the side of the pool with plenty of sun beds and at the end of the beach theres a large decking area with more beds and big cushions to lounge on...Theres not a lot around the hotel so if you like to go wondering you mite be dissapointed but with the hotel being that nice i dont think u'l be wanting to venture out much...All in all if you have booked to go to the hotel your in for a treat and i'd like to say we will all deff be going back next year but have a feeling the price you will be paying next year will be a lot more than it is now...........(QUICK TIP) Drag yourself away grom the pool at 4pm and have a drink on the upstairs terrace theres never any one there and a great way to end the day."
- Travel date: Tue 6th of July 2010
"Me and my husband have just returned from a fab week at the Pasha Hotel. We stayed there from the 26th June untill the 3th July. It was just pure relaxation. We had a sea view room which was great.
When we arrived there was lots of people trying to check in so the staff scaned our passports and sent us all down for lunch and said when you get back we will take you to you room. When we returned after a lovely lunch we were taken to our room. The rooms are lovely you could not falt them. There was only a shower in the bathroom and no bath but that does not bother me or my husband. The only problem we had with the room was that the hairdryer did not work. My husband reported it to reception and they had someone there in 10 mins to fix it.
The food was lovely. We had an evening meal in the fish resturant one night and that was a lovely setting as you where looking out over the sea. The staff were very helpful and very friendly.
The pool of the hotel was great and the beach area was lovely. The staff were always walking round either cleaning or offering bottled water. Most days they came round with food one day it was grapes the next it was corn on the cob.
While we were away it was my husbands birthday. We had not said anything, we had gone out for a meal in the seasons and then a drink in the bar then when we arrived back in our room there was a birthday cake and a nice letter off the staff wishing him well.
The only bad point I can make is that is that the evening entertainment tean is not up to much. We did enjoy a couple of nights but they were outside staff. Also they had a singer in the main bar every night the problem was she sang the same songs (not very well) in the same order every night.
The one thing I would say is that on the hotel web site there is no mention of a spa but there is a very nice one there me and my husband both used it and it was lovely."
- Travel date: Tue 6th of July 2010
wonderful hotel, but not very organised
"just returned from the Paloma Pasha, had a fantastic week away at this brand new hotel, decor and rooms are worthy of the 5 star tag, we had a ground floor room which had your own private access to the pool..... open your doors to own decked area wooden sun loungers and pool access GREAT!!, rooms are cleaned daily with bed linen changed every day and mini bar restocked also daily. meals are buffet style in main resturant so you can help yourself to as little or as much as you desire......mind you getting a drink can be hard going as the staff seem to be running around alll over the place instead of being given ( x amount of tables ) to look after they all seem to run around chasing their tails, but take a note out of the french and russian guests book, and just shout out what you want and you get served much quicker, it took me and my husband a couple of days to forget our manners but once we did hey presto drinks on tap. 3 al a carte resturants are available to use during your stay, book them the day before in reception.
safina the turkish resturant was our favourite, they give you all of the cold starters to try then you get to chose a hot starter a salad and a main and a desert, 4 seasons wasn't up to much but they do try hard to please..... some of the staff are just quite forgetful!! Ada the fish resturant is the other but we didn't try it as my hubby does'nt like fish that much.
the bar in the foyer is open 24 hrs and the open air bar till about 3 in the morning, lovely ratten sofas and chairs in the open air bar and entertainment every night, again remember to shout up for your drinks or you will be left waiting they do come around in the evening and take your drink orders but they are not consistant so we just fetched our own much easier.
the animation team work very hard around the pool with activities, games, 3 excerise classes throughout the day, and music to while away the hours soaking up the sun, if you like as well there is a fantastic spa, gym, sauna, indoor swimming pool,chill out room and sunbeds!!! if you feel you need to top up your tan.......
to round it up this hotel only opened 2 weeks before we arrived so they are still having teething problems and training staff, on a whole the hotel is fantastic but the staff need to step up to make this a truely wonderful hotel, would we return again... most definatley your holiday is what you make it.... if you want to moan about things and let it ruin your stay they that is upto you!! or you can see the good things and get on with a great holiday
we did and had a fantastic time."
- Travel date: Sun 27th of June 2010