14 Traveller reviews from Holiday Watchdog
Group golf booking
I would like to start by thanking each and every member of staff at the hotel who helped to make our stay a truly remarkable one. Each and every one were courteous and helpful, nothing was ever to much trouble with prompt unobtrusive service with a smile they are a great credit to the hotel and I really can not praise them enough.
I have highlighted my main thoughts below, there is sure to be something I have missed out reporting on but as a seasoned traveler with over 15 years experience in the travel industry the main areas are covered and I hope you find it informative and it aids your decision in choosing which hotel to stay in when traveling to Turkey.
A Large open area we were greeted by staff who showed us to a comfortable seating area and offered a cool drink whilst the paperwork was sorted out and check in registration forms completed. A smooth and easy transition from hotel entrance to our rooms, the bags where taken to our room and our golf trip could begin.
As a group of 8 we had 4 rooms which were all large, comfortable and overlooked the finishing holes of both courses, each had a decent sized bathroom with bath and shower, hairdryer along with the usual toiletries. Other facilities include a seating area with sofa bed (only in the larger rooms) a safe, flat screen TV and mini bar stocked daily which is included in the all inclusive concept. The rooms were cleaned to a high standard each day and with the fantastic vistas they offer a lovely area to relax in.
The hotel offers several outlets in which to gorge yourself on throughout the day with a great selection offered for breakfast lunch and dinner all offering buffet service and a show grill which had a different theme each night, A real show stopper has to be the desserts on offer which were colorful, impressive and plentiful. Afternoon tea with biscuits and cakes in the main bar area and snacks at the beach bar. All in all a massive selection of freshly prepared food to cater for all tastes with great variety you will not go hungry.
This is set overlooking the 9th & 18th greens of each course helping to set a stunning back drop to enjoy a pre or post game drink, again the staff are attentive to your every need and offer table service saving the normal rush and queuing to get to the bar a real plus. The all inclusive concept in this bar is 24 Hours and offers a wide variety of beverages, Efes the local beer is more than acceptable and a great selection of cocktails with international brands not the normal muck you get at lesser hotels, couple this with the usual fizzy drinks along with tea, coffee and bottled water again this will cater for all tastes in a great setting.
The beach bar is about a 10 minute walk from the main hotel but for those not wishing to walk you can catch the frequent shuttle service that ferries guests to and from the beach. The beach bar area again is in a stunning setting with a large section of private beach to relax on. Two large jettyâs sprawl out in to the sea each with a little bar, plenty of seating/sun beds and some lovely hammocks to unwind in, the beach bar also has a great selection of snacks and light bites on offer.
Set rolling through a lush forest of eucalyptus trees each course is set up to challenge all standard of golfers and each ends with a daunting but breathtaking 18th hole firing your final approach of the day over water towards the club house, each golfer will be keen to avoid the dreaded water set just in front of the main bar an audience waiting with bated breath to see if you make the grade or not.
A super little area with indoor and outdoor pool, pool bar, Haman, sauna and steam room all included in the price, a good selection of treatments available all priced reasonably and inline with a hotel of this quality. The staff again tend to your every need and are well trained and informative to which treatment will best suit you, personally I think the Turkish bath and full body massage offered great value and helped to wash away the stresses and strains of everyday life and tune the body ready for a day on the course.
In closing, I would say the Sueno hotel Belek is suited to couples, groups and single travelers wishing to stay in a top grade hotel with superb facilities in a stunning setting. I would not hesitate in recommending this hotel and we will all be returning in the not to distant future. "
- Travel date: Sun 18th of May 2014
Its all about the Buggies!!!!
"I normally take trip advisor with a pinch of salt, as all too often ive read reviews that bear no resemblance to the hotel / restaurant when ive actually been myself. So when i read about the lack of buggies being available, i thought it was an over exaggeration. How wrong could i have been!
The daily battle to actually try and book the buggies was an event in itself. There is simply not enough buggies to go around. You'd think with having the 2 courses (Beautiful by the way) they would have ample buggies available, but this is clearly not the case.
You can not pre-book the buggies, although some people did manage to do this by greasing the palm of the staff. Indeed 2 of our party were unable to play golf at all for the entire duration of our trip as there were no buggies available. As you can imagine this ruined what was supposed to be a relaxing luxury golfing holiday.
The rest of that braved the intense heat, paid way over the odds for an electric trolley that was very unreliable and left us absolutely exhausted on our return in. On heading to the bar after the round we were informed that the all inclusive drinks were not "all inclusive" in this bar. So we headed for the overcrowded, under staffed lobby bar, where we queued and queued for what seemed like an eternity.
On the plus side the rooms were very spacious and comfortable and the food was ok if not repetitive.
Would we go back? Definitely not!!!!!"
- Travel date: Sat 18th of May 2013
Good Golf Hotel
"Just returned from a weeks golf at the Sueno Hotel. The hotel is clean and well staffed. Rooms are of a good size. Restaurant offers a variety of food for all meals. In the main the staff are friendly and attentive although could probably do with more bar staff. Both the Pines and Dunes courses are in very good condition and good test for all abilities. Although unnecessarily undulating in places (you might feel sea sick on the first at the Pines). Would certainly recommend this hotel, especially on an all inclusive basis.
Own prvate beach where towels are provided and piers with bars at end."
- Travel date: Fri 13th of May 2011
"Unfortunately, although booked in February, when our group of 16 arived in November, there were no rooms and we were sent to another hotel for the first night which was extremely inconvenient. The manager didn't seem to be that bothered and we found out later that this happens a lot at this hotel.
It wasn't our tour operator's fault, because the hotel hadn't told them either.
Also, although all inclusive, there were areas where we were not allowed to eat and drinks were not included at the Birdie Bar where everyone wanted to sit after playing golf!
One or two staff were lovely but quite a few were surly and we got told off for being too noisy on two evenings, although I don't think we really were, its just the design of the hotel makes the sound carry.
All in all not great and I certainly wouldn't recommend this hotel although I would recommend the two courses there, Pine and Dunes, which were lovely and kept in beautiful condition."
- Travel date: Sun 9th of January 2011
A perfect golfing holiday apart from one major issue.
"Almost everything about the Sueno in Belek was great. The courses were great, as were the rooms. The beach facilities were excellent. The one problem, and it was a major one, was that there were insufficient buggies. As a result people were booking early tee times (6.30am) or were putting bags on buggies then going for breakfast. There seemed to be no link between the pro shop and the buggy organiser. Buggies should have been allocated based on tee times. The hotel must firstly, invest in more buggies and secondly, book out buggies based on tee times. We want to return to the Sueno next year but won't if this problem has not been rectified."
- Travel date: Mon 21st of September 2009
what a shame
"The Bedrooms are very good and the public rooms and range of facilities are also good. However all is wasted by poor staff and food.Breakfast was very cheap( lots of processed meat) but always a chocolate fountain.We paid extra to eat in the Chef's a la carte where the service was appalling.They only had 3 menus for the entire restaurant. A non english speaking waiter who was unable to unstand most things said to him. Having ordered an Australian red he turned up with a californian red, when we said this was not right he stood there and kept repeating Red..Red..Red.Eventually he figured out he was wrong so then produced 4 more bottles of red at the table for us to choose from.Twice( only 3 courses) he turned up with armsful of plates to discover that he hadn't cleared away the previous plates.There was only one dessert to choose from. But, the final triumph was the waiter put the TV on in the restaurant ( with full sound) so that he could watch the football.
The other restaurant was hit and miss, forget 5 Star and think motorway cafe.
There were similar problems with the golf, they debted my credit card before we had even arrived in the resort. They don't have enough buggies and you can't book them the day before, so it was a rush down at 0630 to find the germans had got their towels on them first.
They closed one of the courses half way through our stay( not mentioned at the time of booking) which freed up some buggies. A nice young lady gave me a complementary buggy on Friday to make up for charging my card early and the lack of buggies. Then a nasty littleman stopped me teeing off the first and forced me to go back to the pro shop to pay for the buggy. When the error of his ways was pointed out there was no apology.
Potentially a great place but it looks like they spent too much building a 5 star set up and then decided to save money on staff, staff training and food.
Very Silly,What a shame, Give it a miss"
- Travel date: Mon 21st of September 2009
Great golf, beach fantastic, spa great, food ok, pool area dull.
"4 guys golfing 1st week September, all inclusive, a lovely looking hotel. Golf courses magnificent, very challenging but not ridiculous. Probably the best we have played. Rooms very nice and clean, although the door facing fell of and hit my pal on the second day, it took 3 days for the hotel to fix it. Pool area rather dull but the hotel run you to the beach in 5 minutes, fantastic setting, lunch, drinks and sunbathing on the beach and pier. Where I felt the hotel fell down was in the restaurant. Plenty of variety, but all self service, up and down for cereals, eggs, spoons, coffee, bread etc etc, you come out exhausted. (watch for the people grabbing and cutting bread in bare hands and not using napkins) Why dont the hotel meet and greet at the door and sit you down and ask if you want tea/coffee etc. Dinner is the same, up and down. There are a couple of add on restaurants for a small 10-15 Euro charge, but from what I heard, nothing exciting, but you do get served. Staff great, very friendly but I agree with a previous contributor, the Sirene hotel was better for pools, food (all day dining), choices of 4 restaurants, no extra charges) and atmosphere. Definately for golfers."
- Travel date: Mon 7th of September 2009
"Attractive hotel. Excellent personnel. Beautiful beach and golf place.Great kichen.
Only one word: EXCELLENT"
- Travel date: Thu 16th of July 2009
Sueno in comparison to Sirene.
"Having previously holidayed at the 5 star Sirene we ultimately found we were comparing the service/facilities.
Again we booked the 'All Inclusive' package which in addition include all golf,buggies and driving range.
We found by eexperience that if you had booked for around 10.30, they were all gone. It was difficult to get a buggy. whilst a electric trolley was offered the undulations of the course, particulary the Pines at a temperature of 34/36degrees is not an option I would want to take.
On using tthe restuarant for the first time I expected to find a maitre d or meet & greet staff member to explain procedure and sitting arrangements. Nothing, The restuarant staff whilst polite are not very attentive for drinks etc.
The food selection whilst not always hot was in no way comparible with the Sirene.
Room cleaning and general areas including beach facilities were very good.
A tip. If you leaving on a afternoon/evenining flight, don,t settle your bill when you vacate your room at 12noon, They cancel your all inclusive requiring you to pay for drinks.
We pid extra for a room overlooking the 9/18 on both courses, well worth it."
- Travel date: Tue 16th of June 2009
Excellent location for a golf holiday
"We rcently enjoyed a 7 night stay at the Sueno. Our party comprised 14 golfers (some very good and some trying their best). The past 11 years we have always travelled to ireland but the poor Euro exchange rate made us look elsewhere. Turkey turned out to be a first class alternative. The two courses at the Sueno (Pines approx 7,000 yards and Dunes approx 6,500 yards) are both first class and in tremendous condition. The Pines is the harder but a thoroughly enjoyable course. The Dues is that little bit easier but a joy to play.
The reception was first class with no delay in booking in although we didn't arrive till 5am thanks to the ineptitude of Thomas Cook Airways with a near 3 hour delay in leaving from Manchester. We decided not to retire to bed but to enjoy the sunrise, the 24 hour bar and have a few drinks until the breakfast opened.
The rooms are spacious with first class bathroom facilities, air con, lovely balcony, fridge, 3 large wardrobes and two large double beds (no iron though).
The food was first class even with some interesting translations from Turkish to English (egg in copper plate....is a fried egg). There was always a tremendous variety of fresh food and if you found something you didn't like, put your plate down and go and start again....it's that easy.
No problems with the bar service (give the sever a tip each day....I found a 10 Lire note or similar resulted in a prompt first class service). Some people mistakenly believe that if you are AI then you shouldn't have to tip.....nonsense.....show the staff that you care and they will look after you. It works in every AI I have stayed in.
From a golfers view point it couldn't really get better.....Put your shoes, sun cream etc on in your room. Down to the locker room, get your clubs and go and enjoy the best putting green we have ever played on. Each day we would spend an hour have a putting comp that involved some very tricky holes. It really is good fun. We choose to play each day between 12 noon and 1pm (mad you think in the 80 degree sun), but we were in buggies and the course was empty as most choose to play first thing. The heat was never unpleasant and no sunburn or heatstroke resulted.
The beach is lovely with a stretch limo-type golf buggy always available to tke you there although it was only a 5-10 minute walk. The beach bar and the lovely bar on the beach is all included (check out the photos).
I would have no hesitation in returning and we probably are next year."
- Travel date: Mon 1st of June 2009
A very enjoyable stay in a stunning hotel
"Just returned from a 7 night stay. My first time at a Turkish hotel and first time "all inclusive". I travelled with a large group of golfers. We had slight reservations prior to the holiday, thanks to some less than favourable reviews, but these were unfounded. I Stayed in a standard twin room which was spotlessly clean with good size balcony & aircon. We were "all inclusive" and the restaurant was buffet style. There was a huge choice of food, hot & cold with something for everyone.. We were entitled to eat in the a la carte restaurant twice (reserve 24 hours in advance) but we only did this once. The food was again great but the buffet was fine for us, with all the food & wine you could drink. There was a great selection of bottled beers & branded spirits at no extra cost and the draught lager was "probably the best lager in the world". I wasn't sure what the golf courses would be like considering they are only two years old, but the courses were superb and in great condition. The PInes course is stunning, long, varied and with many spectacular holes. The Dunes course is much shorter, there are still some great holes though and we had no complaint about playing the course several times. The fairways on both courses are very undulating, yes some reasonable shots kicked off in to the rough and the trees, but some poor shots kicked back in to the centre of the fairways. We all agreed that we would like to return there again, as in gerneral, the Sueno was excellent value. The staff were friendly and accomodating but the one low point was the fact that at one bar we had to order our drinks more than once before they arrived. Weather perfect for golf in mid May. Try it and see, you won't be disappointed."
- Travel date: Sat 23rd of May 2009
Good 4*golfers hotel.Good food,good golf,Helpful & pleasant staff.
"If the wind is blowing can be noisy on higher floors.Rooms are comfortable and clean.Room service is almost immediate on request.Pool and fitness area are excellent.
BEST- Food ( if you are an experienced international traveller )
WORST- Can`t think of anything"
- Travel date: Sun 15th of March 2009