11 Traveller reviews from Holiday Watchdog
This Hotel is the best hotel in Belek
"Firstly very friendly staff,good service and lovely foods,specially all deserts are delicious ,also animation shows are very proffesional ,good choice for the kids. Good value ,thanks."
- Travel date: Sun 22nd of July 2012
Decided not to stay there with our small baby
"We did not stay at Ela Quality but made a tour of it when we were choosing a hotel for our summer vacation with a small baby. After our brief visit to Ela i had the impression that the tour operators who gave us such high recommendations of the place simply had never been there. We were choosing a location for a stay with a small baby. and were told that Ela was a unique de luxe resort that is best designed for kids. the first thing we noticed when we arrived - a heavy cigarette smoke in the lobby area. there were 3 large conferences there at that time.
It could have been a nice place if the landplot were not so badly missing trees - especcially strange in a surrounded by pine forests Belek area. The territory seemed to me a poorely - lack of private areas and zones where one can hide away from a crowd. nowhere to hide from the sun and (a few thin palm trees here and there), too much open space under the hot summer sun, everything is tiled -we've found little grass/lawns.
the kids facilities are cool but the rest is not worth it. You will end up in a hardly shaded place with almost no grass or pine trees. The nice looking family pool villas (lake house family with terrace) which i intended to book look like this: a 2 storey building, with 2 separate rooms at 1st floor and 2 rooms on 2nd floor, if you get the 2 rooms on the first floor you get direct access to the pool. It is called family because it has 2 separate standard rooms each with individual bathroom. 1 room is facing the pool would have direct access to the pool (if on 1st floor) or will have a balcony (if on the second floor). The other room in that family pool villa is facing the 'gardens' BUT THERE ARE NO GARDES and the room windows are just 2 metres away from the main road and if you are unlucky - the central entrance!
we ended up in Gloria Golf and Gloria Serenity. We had mixed impressions of the latter - send me an email if need more details, but Gloria Golf is the place to go. We loved everything - the only thing that we were not quite happy with was the airconditioning - a constant issue in Turkey hotels. Other than that it was perfect."
- Travel date: Tue 1st of July 2008
Ok with some shortfalls
"The first impression with Ela Quality was awfull. We had had a problem with our travel agent and needed the hotel staff help to sort it out. Apart from the fact that the reception clerks hardly speak any usable english, the attitude of the guy taking our request was unacceptable. Well, it proved to be an one-off, during our stay the staff was friendly and helpful. The language problem is still there. As it seems the most tourists are Russians, the staff is formed mostly of ex-'stan' soviet union countries people that are fluent in Russian but can speak a very little english. This should not be a deal breaker as 'beer' seems to be an international word :)
The facilities of the hotel are excellent. If you want a relaxing stay with your family, this hotel would not dissapoint you. The pools are fantastic, there are a lot of facilities for children including a concept of kindergarden where you can leave your kid under surveillance for free between some hours. There is a 'teenagers club' with lots of entertainment devices available, but those for money.
Do not bring your stroller with you. You can get one from the reception, for a 100$ deposit you would get back when returning it.
The beach is ok, free umbreallas and chairs. fine sand.
There is a kids disco every-evening followed by a show in the amphitheare. If you want you can extend your stay outside enjoing the entertainment at the pool bar (club music, live music etc.). There are 2 men's clubs available (wide TVs showing sports etc) and also an inside disco.
Pay attention to bring everithing you need! Once you need to pay for anything the prices in the hotel are outrageous and the Belek resort is 3 km away.
And now I come to the worst dowside of this hotel. Food. Apart from the breakfast and fruits which are plenty and good quality, the food is very limitted in range. I do not claim a bad taste or lack of quality, however, during our 10 days stay in this hotel we had virtually the same food for lunch and dinner, and this for 10 days in a row!"
- Travel date: Mon 30th of June 2008
Liked the Ela Quality
"We have just returned from the Ela Quality Resort. We loved our holiday there and didn't want to come home. The hotel was absolutely spotless as they had lots of staff cleaning all the time. The staff were really friendly and helpful. Both bar and restaurant staff were efficient and seemed happy in their jobs. The entertainment staff were brilliant, without being "too in your face." The accommodation was lovely but being a five star hotel I expected nothing more. The mini bar was free but don't expect to get trashed as only two beers (Carlsberg) were the only alcoholic drink in it - other choices included Coke, Sprite, Tango, Still and Sparkling Spring Water. Contrary to other reviews we saw no building works going on.
There were lots of activities available - not all of them free. Our children really enjoyed the pools, trampolines and mini golf (all free). Howver, they were really looking forward to going down the slides, the two bigger slides required a double rubber ring, which were not available - you had to buy them from the nearby shop and they were not particularly cheap.
From our brochure, we were expecting all restaurants being included in the price. This is not true. Only the main restaurant is free, all al a carte restaurants you have to pay a minimal amount for - but be aware they may try and get you to pay for wine (which is expensive.)
We are English, and we feel that we were the only English there. If you feel this is a problem to you, i wouldn't go.
Overall though, we all really enjoyed this holiday and would go back any day!"
- Travel date: Wed 11th of June 2008
"We didn't choose to stay at this hotel, we were relocated by our tour operator as lykia world belek was not yet ready for business.
The hotel is very beautiful and clean. The food was excellent and the rooms are very spacious. The spa is lovely but some of the jets don,t work.
Most of the resturants were not open for business, same with activities, same with entertainment and the water slides and the pools and the kids activities.
The hotel was very busy with conferences and was quite full. We were the only UK tourists there that I could see. Mostly russian and german people there.
Lots of building work going on. Be careful not to stay in the side sea view rooms we could almost touch the diggers from our balcony, must have been as close as 4 yards away, not joking.
If you book with Med hotels be sure to check your room codes before travel and do not expect any help from their rep, in Belek as you wont get any, he will promise to call you back and you will never get that call or help.
For the first week there were about 7 kids in the kids club all russian or german. Second week a few more. Very disapointing as the hotel tourist season had obviously not started."
- Travel date: Wed 23rd of April 2008
Great (if quiet) trip.
"Having stayed at 'Club Voyage', just down the road from Ela Quality last summer, our expectations were high, and Ela generally did not let us down.
The fact that many other hotels close for this season gave us an idea that the hotel wouldn't be crowded, but Ela was almost empty for the duration of our trip. The first few days, there were around 25 people in the entire hotel, none of whom spoke English. This meant that the majority of entertainment activities were not running, the outdoor pools and slide were closed, as were most of the a la carte restaurants.
We tried the 'Ottoman' restaurant, and the food was quite frankly disgusting, not to mention that we were the only diners in there. The meat appeared uncooked in places, and the food was tasteless and fatty. Luckily, the main restaurant had some really lovely dishes and great salad bars, so we decided to eat in there.
The maids cleaned the rooms perfectly every day, if a little violently. If a garment was left lying on the bed, it would be flung with great force to the other side of the room. The plumbers were not so attentive, leaving our leaking toilet for three days before arriving in full force at the crack of dawn, asking to fix it whilst we were still in bed, we asked them to come back later, so naturally the job never got done.
Due to the low number of customers, Ela Quality decided it would be the perfect time for some heavy-duty construction work, right underneath our windows. This left us with an early morning alarm call of crashing, beeping, sawing and the roaring of engines for the duration of our stay, which wasn't exactly what we had hoped for.
The hotel was beautiful, however, with a lovely indoor pool, surrounded by twinkling fairy lights, a fantastic (free) turkish bath, sauna, steam room etc. There was indoor bowling and pool tables for the evening, as well as a kids club which (although closed due to the number of guests) looked excellent. The staff were always very friendly and polite, generally speaking much better English than the staff at Club Voyage. Rooms were spacious and the decoration was pleasant, and the televisions had a large number of channels from different countries to watch.
Whilst we stayed in the hotel and around the pool at Club Voyage, the cold weather whilst at Ela Quality made us go on regular trips to the town of Belek, Antalya, Side, local waterfalls and ancient ruins. The fact that it snowed one day seemed to excite the locals, with some saying that it hadn't snowed in Belek for 15 years, others saying 25 years.
Overall, I think the hotel did well, considering the fact it was virtually desolute. In the summer season when the outdoor pools, slides, bars and clubs are running, I'm sure this hotel would be great for kids and older travellers alike."
- Travel date: Sun 24th of February 2008
"Location: The Ela Quality Resort Hotel is located about one mile from Belek in the province of Antalya (also the name of the regional capital). Antalya is in the far South of the country on the North coast of the Mediterranean. Much of the province is comprised of a flat and featureless coastal plain bestrewn with towns of depressing ugliness, and ultimately bordered by the Tauros Mountains, which can be seen about 40 miles distant from the hotel.
Hotel: The hotel is vast, ostentacious and vulgar. It is one of a long line of similar establishments stretching for about two miles along the shoreline in what might once have been quite a pleasant area of pine forest. Little of that now remains. In essence, all these establishments are what might be termed "swanky Butlins". In the case of the Ela, acres of polished marble flooring, monstrous chandeliers, multiple lifts, gyms, fitness centres etc, etc may have conferred upon it a five star rating but, regrettably, this did/does not prevent rain leaking through to many of the public areas, not least the main restaurant. Heavy leakage through a large suspended light fitting alongside the main bar provided a source of interested speculation. Bedrooms were large and adequately comfortable. Bathrooms were also adequate but haphazard. Notwithstanding repeated reports to Reception, the basin plug remained unfixed throughout the two weeks of our stay. Creative planting in the well adjacent to the bedroom corridor would have been more impressive had the centre piece not been a plainly long dead, full sized palm tree. When full the hotel is said to accommodate around 1500 guests; it had an estimated occupancy of about 20% during our visit.
General surroundings: These are totally devoid of any appeal whatsoever. Heavy construction work to create yet more of these monstrosities was proceeding apace down the road in both directions. Drainage smells were not uncommon and neither was litter. The hotel's beach front was likewise unappealing with unidentified pipes protruding from an unpleasant mix of sand and dirty shingle. Nearby Belek is a grubby little town with nothing to recommend it, unless you're heavily into scruffy markets selling gimcrack tourist tat.
Hotel grounds: Extensive but unimaginatively landscaped and planted. That said, they were maintained to a high standard. The acreage of swimming pools was by some margin the largest I personally have ever encountered. Once again, pools and adjoining hard standing for sunbathing were maintained immaculately. Although closed for the winter, enormous water slides and other outdoor forms of entertainment for children as well as adults were much in evidence. To an untrained eye at any rate, they appeared to be strongly constructed and well looked after.
Shops: A line of boutique type shops lined the lower ground floor. They were either unoccupied or looked expensive. I never spotted any customers, but presumably the shops sell during the season, if only to cover their no doubt high fixed costs. A small general shop also exists on the same floor. Its stock was limited, tacky and outrageously over priced (GBP6 for a bottle of baby oil). It also quickly became apparent that it was prudent to cover purchase prices exactly, if you wished to avoid being short changed on almost insultingly implausible grounds. This one might expect in the souk; one doesn't expect it within the precincts of a supposedly five star hotel.
Hygiene and general cleanliness: In this area high standards appeared to be the norm. Public areas and WCs were impeccable, and bedrooms were maintained to the same standards.
Food: Plentiful but indifferent in quality as well as being unchanging and monotonous. Self-service buffets in the main restaurant were almost invariably tepid. Despite the hype, the Japanese restaurant was adequate but no better; the chef was Phillipino. Given that Turkish cuisine has a reputation for excellence, the Turkish restaurant was a distinct anti-climax. Offerings were unpredictable, which didn't matter. They were also unpalatable, which did. Its sole recommendation was that it provided an alternative to the depressing fare on offer in the main restaurant. The best of a bad bunch was actually to be found in the small Swimming Pool restaurant open between noon and 4.00pm. Menu choice was limited, but individual dishes were not bad and were nicely served.
Health spa: Beautifully clean and well presented, and reported to be good by users. Fairly expensive, and priced in Euros, which required care, because the symbol for the Euro and the Turkish Lira were confusingly alike.
Entertainments: Being out of season, many were closed. Those that continued tended to be pricey. The in-house cinema functioned after a fashion, but any correspondence between the daily programme and what was actually screened was purely fortuitous. It did not help that the projection apparatus broke down half way through some screenings with nobody around to rectify the situation. The auditorium was virtually empty anyway, so perhaps things are better during the season.
Excursions: These appear to run by either Thomas Cook or a competitor, MedHotels. The latter were inefficient and less than straightforward. Antalya Province has some sites well worth a visit - Perge, Asbendos, Antalya City itself and Side. The first two contain some excellent Greco-Roman archeology, and the museum at Antalya houses a world class collection of classical sculpture as well as fine examples of neolithic flint and pottery objects. All are beautifully displayed, and reflect great credit on museum curators and staff. The city also has quite a picturesque "old city" leading down from what is known as Hadian's Gate to the harbour - narrow streets, old buildings, one or two pretty restaurants and small hotels. Side has wonderful classical remains, sadly compromised by admixture with gimcrack tourist exploitation. If these are the worthwhile examples, there are also some horrors. The river boat trip down the Manavgat river should be avoided at all costs - an insignificant muddy little river seemingly lined on both banks, from the unattractive town itself right down to the sea, with the rubbish and detritus discarded by the inhabitants. The surrounding landscape is flat, featureless and totally devoid of interest as is the filthy beach, which is the destination for the boats - themselves uncomfortable and noisy. The so-called lunch on board was repulsive. The Manavgat market, another excursion destination, comprises long lines of ramshackle stalls selling Western style tourist tat - endless jeans, tea shirts, Rolex lookalikes and perfumes, which even the guides warn against buying, if you wish to avoid skin rash. Manavgat has nothing to offer except its mosque which, although modern, is impressive. Local waterfalls are moderately attractive, and the same can also be said for the Tauros mountains, but really only in contrast to the desolation of the coastal plain.
Staff: With the exception fo the general shop, staff provided a pleasing highlight of the stay. They were unfailingly attentive, cheerful and polite and sometimes jauntily fun loving and humorous. Altogether a nice lot. Language was a problem. Few spoke English at all, and none spoke it well.
Conclusion: A disappointing two weeks on a number of grounds. The Ela is not a hotel I'd recommend to anyone I liked, and nothing would induce me to return. Of course, allowance has to be made for the fact that November is out of season, and the weather was not great. That said, the thought of the place in season heaving with bodies in external temperatures of 40degC plus hardly bears contemplating. If the heat is not too much for them, the Resort might, I suppose, attract families who demand little beyond the basics combined with non-stop laid on entertainment. Each to his own, of course, but for this guest the Ela fell far short of the often lavishly flattering reports it has received from other visitors.
RW, Cornwall, UK"
- Travel date: Thu 29th of November 2007
ela quality was quality!!
"This is a new hotel. As soon as you enter the drive up to the entrance you know instantly this is a very classy hotel. We are a middle aged (young at heart) couple and really enjoyed our 7 night stay at the Ela Quality Hotel. The rooms were spacious and cleaned every day excellently the bar in the room being also filled every day.
We tried different restaurants remember to book them as soon as you arrive early in the a.m as there is a 24 hour notification period to eat in these. The pools were fantastic the people were great not many english but this suited us.The entertainment was great around the ampitheatre at night and then moved on to the poolside bar for more. Plenty to do for the kids too! All in all a wonderful hotel which pandered to your every need. Its a bit expensive but worth every penny we will certainly be going back again with the rest of our family."
- Travel date: Fri 28th of September 2007
Top Quality Stay at Ela Quality
"We (a young couple) stayed at Ela from August 29th through September 5th, 2007. In short, our experience was fantastic. Iâll try to summarize it as follows:
Food/restaurants: Exquisite, excellent presentation of dishes. You can choose either to grab from the fine cuisine buffet or sit on a restaurant and ask from the menu. I personally suggest the Perla Bistro for lunch, however you can never go wrong somewhere else. For dinner there are 7 âa la carteâ restaurants, 6 of which are covered by the all inclusive deal. The only catch is that you have to reserve one day in advance. We visited 5, all outstanding. Not a single complaint, on the contrary very delicious and haute quality. The people working at the restaurants (and everywhere else) were always very kind and friendly, even when they had to deal with a lot of hungry people.
Premises/Room: The design of the premises (rooms, private villas, swimming pools, restaurants, etc.) is quite elegant; meaning of great taste and not only pretending to be sumptuous. Unlike other review on this website, our room was cleaned daily. Even when hanging the ânot disturbâ sign on the doorknob, they always came back and did the job. We stayed in a basic room and it was gorgeous. My only (minor) complaint was that the air conditioning was programmed to run every 10 minutes (aprox). producing a slight screech every time. I disliked that when trying to get asleep (not a problem when having some beers on). It was probably only my room but never knew it since was not that important to complain about. Minibar was included in the all inclusive. My girlfriend liked they put a few candies and fruit everyday in the room.
Spa and other amenities.- we did not try any massage or other services there, but did take a tour. Just by reading the huge amount of specialized services offered you can guess it is run by professionals. We regret to not have any feedback since the rooms and facilities were amazingly beautiful and relaxing. Among other amenities, through a door on the ground floor you can have access to a Cinema, a game room (including billiards, bowling, arcades and internet) and even a strip club for the lonely!! (guess the city is far).
Swimming pools, shows, nightlife, etc.: great design of pools, BUT, hereâs the deal: apparently (and just apparently) there are not enough sun beds in the pools, but the problem is that many people try to save their spot by leaving their towels and other personal belongings for the whole day, so the secret is either to complain and change the world or go early (before 11) and save a spot too. Shows were ok, but if you expect the Cirque du Soleil youâll be in trouble. I know that there were many activities for children. Donât have anything more to say on that end.
Beach/Pier: the beach is not long but was enough to have fun. Usual watersports were available (banana riding, parachute, jetski, etc.). The pier was a great place for a quiet reading while tanning. I really recommend it. Some days at night they showed movies there using a screen, was pretty cool. Minor inconvenient: no toilets, so you will have to go back to the ones by the pool.
People there: as I said above, people working there stress out themselves to provide a great service, friendly oriented. Probably the only thing they need is a little better organization (maybe a coordinator) at the restaurants when dealing with many people. I read many reviews of people in other hotels in the area complaining about the behavior of Russians (or other Eastern European countries) which are +70% of the hotelâs population. We did not experience any single problem, event or anything similar. Maybe the source of those complaints is that many people expect for foreign persons to behave according to their country of originâs manners; maybe they expected a more internationally-balanced population (I believe Russia is closer to Turkey than UK and West European countries, isnât it?), or maybe was just bad luck. I recommend not taking your decision based on such reasons.
This review has gone too long now. I really recommend this hotel for couples and family. It was worth every euro we paid. We plan to come back next year with friends and/or more family and stay in a villa."
- Travel date: Wed 5th of September 2007
uncleaned rooms in ela quality
"They are not cleaning the room on regular basis. The housekeeping service didn't passed on our room for 4 days. It is unbeblivable for 5 star hotel! I've complained to reception, even to management of the hotel and nothing was happend. The hotel is new but the cleaning personnel is not enough to cover the size of the hotel."
- Travel date: Sat 18th of August 2007
"This is a new 5 Stars Ultra-All-Inclusive Hotel, opened this year, in Belek. We just returned from a 10-day-vacation there and we can say that it was all wonderful and beautiful. This Ultra-All-Inclusive system is very efficient: You just have to take with you your bath costume and nothing else. They think for everything else there. You donât have to pay for anything, just eat delicious food, drink cocktails and enjoy the Turkish sun and the sandy beach.
The hotel has several outdoor and indoor pools (very clean), spas, luxury rooms, all sports facilities, amphitheater, disco, nightclub, a game zone, several bars and restaurants, ala-carte-restaurants, snack bars etc. The interior is in marble and it has beautiful infrastructure.
Our main concern was Martin, our 2-year old baby. Was he going to meet all the necessary stuff a baby needs? Yes! They were very kind with us. They brought into our room a baby crib, a baby carriage, baby shampoos and crÃ¨mes, a baby robe and everything else. He enjoyed the vacation too. There was this Everland Q that offered to all children a special restaurant for them, a very beautiful playground and many children activities (minidiscos etc).
All the hotel staff was very efficient and met all our requests. They only think to make you comfortable and enjoy the stay. Entertainment was also very good: Every night a different show in the amphitheater and after that, music live near the main pool bar.
The food in the main restaurant was delicious every day (international cuisine). There also were seven ala-carte-restaurants (ottoman, Italian, French, Brazilian, Mexican, Fish Restaurant and Japanese (only the last one was with extra-charge menu). We tried all this kind of cuisines, except the French and the Japanese because children under 4 were not allowed there. The Italian restaurant had very class and delicious food.
One day we decided to go to Antalya for shopping (about 50 minutes by car from Belek). In Turkey they have very good transport means. If you want you can go with taxi (from Ela Quality Hotel to Migros Shopping Center in Antalya you have to pay about 70 USD). But we chose a cheaper way to go there. We took a tourist tractor (a very beautiful attraction) from our hotel to Belek (50 cent), after that a bus from Belek to Antalya (2,5 Euros) and after that a taxi from Antalya Bus Station to Migros Shopping Center (10 Euros). We stayed shopping all day in this modern shopping center.
Overall, we would say that it was our best vacation. A little bit expensive, but it was worthy."
- Travel date: Tue 7th of August 2007