31 Traveller reviews from Holiday Watchdog
"This hotel is no way a 5 *, very dirty, corridors haven't been swept on cleaned, rooms dirty and damaged, staff have no customer service rude at reception. This hotel is not for the British that like a drink bar staff had no idea of how to make cocktails that were on the menu.
Food was average.
How is this hotel is rated a 5 star worst hotel in Lara."
- Travel date: Tue 30th of August 2016
well worth the stay
"Ok, here is the good news. All hotels, when catering for hundreds of people week in week out will have a few issues. Kervanasary Lara is no exception, what is the exception is the way they handle these issues once they have been raised. I have yet to find a Customer Services Director who works with such a passion to get satisfaction than the one and this hotel. Her efforts made for a great holiday and based on that experience alone I would highly recommend this hotel without any question, but to be fair I also offer this full review
There are plenty of opportunities to eat at the Kervansaray Lara hotel beginning with breakfast which runs from 7am-10am (and then late breakfast from 10am-11am) I would recommend getting to breakfast before 9:30 as choices do begin to lessen after that point. But if fresh fruit, cheese and cereal are your thing, you are onto a winner as these will be plentiful throughout the four hours. A short hours break and itâs time to start all over again. The beach bar serves snacks from 12pm-5pm. I visited twice and both times it was fish, well cooked with fresh roll, salad and a beer, brilliant on its own, but especially nice if you are suffering from the effects of the night before and totally missed out on breakfast. Lunch in the main hotel begins at 12:30 and runs for two hours. Overall you can pretty much find something to eat between 07:00 and 01:00, there are some breaks in between, but you wonât notice them.
This really is a true all inclusive. There are a number of bars open and close throughout the day, with one bar (the lobby bar) offering 24 hour service, alcohol and hot drinks. Local alcohol is fine, EFFS is one of the best foreign lagers on the market and well worth getting stuck into.
I came off season due to work commitments so not all of the pools were open, but the staff were beavering away getting things cleaned up and ready for the full holiday season. But to be honest, as a solo traveller I wouldnât have gone for a dip anyway.
Entertainment on any foreign holiday always tries to be fully inclusive of all guests, if you throw yourself into whatever is happening you will have a great time even if you donât fully understand the language it is being delivered it. The entertainment team are a happy bunch, and are an extended arm of customer services, they will stop and chat, ask you if you are having a great time and generally keep you in the holiday spirit.
There are 585 rooms at this hotel, which takes a lot of management, there are some minor decorative matters, but the rooms are clean, bright and extremely spacious. The beds are very comfortable. Not too sure that the pull out sofa bed would be the same, but then I didnât need to use it. I would recommend going the extra mile and booking a junior suite, I have seen flats in London which are smaller. You get a daily maid service that doesnât start at a ridiculous time so you can have a lie in if you want, and your mini bar is restocked every day. There is no alcohol in the mini bar, but with a 24 hour bar to drink from, I ask do you really need it!
Getting out and about:
DO NOT USE THE TAXIâS. I listened to many stories of taxi drivers ripping off the punter, especially if they are lone travellers. My advice, go to the main road and catch the bus. A number 703 (from the other side of the road) goes to Antalya and the harbour and for less than 2 lira, about 70p each way. Dont worry if you get lost among the vast shopping area, I did and the local were only too happy to help me find the bus back again. Barter your price for everything. The first price you hear, forget it, I bought some jeans and shoes which began at around 300 lira Â£125, but managed to walk away having paid around Â£40. Itâs a great experience and you will have lots of fun. Coffee, it would seem the country is sponsored by Nescafe, you can get it everywhere, its drinkable. I found a Starbucks, which is about the same as airport prices, so donât expect a good cup of coffee cheaper because you are in Turkey. Food is reasonably cheap when you eat out, and I recommend you try it at least once.
Donât expect the British method of opening doors or queuing to be the order of the day, it is very much a free for all, but that said it is still a lively and enjoyable experience once you get used to it. Spanish hotels are known for their German and Russian guests, who at best are impolite, and at worst downright rude, The Kervasaray Lara is better known for middle-eastern and Turkish guests who despite misconceptions are in the main a really friendly bunch who make an effort to talk (albeit with a great deal of difficulty) They sing loudly, drink heavily and laugh a lot, get stuck in with this crowd and you will have a fantastic time.
This is a good hotel, the staff are friendly, the hotel is clean and bright, and the food and beverages are delivered to a level between 4 and 5 (out of 5) and overall this is a brilliant, value for money destination. Overall rating 4.6 out of 5.
- Travel date: Fri 29th of March 2013
Kervansaray - Lara Beach
"Superb holiday - The Hotel is modern, clean, with excellent facilities and public areas. The food is good and plentiful, the staff are polite and helpful and the Animation Team are a real scream.
Fun and excellent quality for all guaranteed.
Very reasonable and highly recommended."
- Travel date: Fri 29th of July 2011
fantastic holiday will be back next year...
"absouletly fantastic holiday hotel very clean, friendly staff, good food and restuarants ..
the best bit of the holiday for me was the ANIMATION team they were fantastic always had a smile on their faces and worked hard. we made some good friends with gang !!
entertainment good day and night different choice every night.
darts,archery,morning gym,water polo etc the best was the pool games :)
the disco at 1130pm was good fantastic dj :)
will definately be back next year :-)
- Travel date: Sun 10th of July 2011
nice hotel value for money
"just back from our second visit to this hotel ,and would certainly go back again.Had a fab! time.Yes i agree about people not waiting to be served ,but thats not the hotels fault,and the staff do their best to remember whos turns next.The hotel was spottless ,our rooms cleaned with fresh towells and bed linen dailly.one evening i returned and the beds were covered in petals beautifull!.The mexican a la carte resteraunt was brilliant there were lots of sunbeds arond pool areas and at beach,great selection of food.Will be back soon"
- Travel date: Thu 27th of January 2011
"I like this Hotel very much perfect location ,just 30 min from airport on the beach , clean ,good food value for money there is better hotels around the area but if you compare with Kervansaray Lara the others are very very expensive
- Travel date: Fri 21st of January 2011
excellent hotel with helpful staff
"2 Adults and 1 nine year boy June 2010
we book the second week of June.
the hotel rooms were cleaned every day with fresh sheets and towels. the mini bar was filled every day with soft drinks.
food was varied with different choices every day with three or four main changes.
BBQ cooked outside most days.
a number of pools to include wave pool or one with water tubes.
24hr bar with all inclu drinks ( lots of different ars) there are anumber of resturants and one that you can pre-book for an extra special evening.
DO NOT RENT car from hotel have a walk down the road and you can obtain same vehicles for less that half the price.
take EURO as this gives you bet bargaining power when buying things.
we enjoyed 5* treatment
only let down is the hotel entertainers as they dont now how to act and they are not fun. great outside entertainers that come and perform for the hotel.
hope that you enjoy ur time at this hotel
- Travel date: Tue 15th of June 2010
"the hotel has a great architecture and landscape.it is on the lara beach. we as a whole group enjoyed the experience.
best hotel food i've had. a la carte restaurants are as good as an original italian or a mexican could be.
the beach bar is very enjoyable.animation team is not very great however, hotel facilities are entertaining. there is rafting, wave pool,slides,seaside, water sports.
the hotel has the biggest lobby, the whole first floor in fact is the lobby.
rooms were very spacious,clean.comfy and tidy. the hotel in overall is very clean.
the turkish bath, hammam is an experience that should be tried.
spa and indoor pool are relaxing."
- Travel date: Tue 1st of June 2010
No atmosphere, no entertainment , boring at night
" I would not class the hotel Kervanseray as 5star more 3. The food was nice,the cleaners worked very hard to ensure your room was cleaned, which it always was. There was no atmosphere whatsoever, kiddies entertainment from 2100 hrs for one hour other than that it was turkish background music, by a man on a guitar in the beach bar . The Hotel was situated on a lovely beach with ample pools and good variety of food,. Very rude Russian and German ho,liday makers, scots are good at queing but the russians have never heard of theword they are very rude and self centred barging past and pushing in demanding the attention of barmen before others waiting.There was a wide variety of water sports but no evening entertainment whatsoever, an out door disco, but dont dare sit on the seats in the garden area as this seating arrangement is for the people who like to smoke turkish pipes, and they will ask you to move. There is no telephone available in the hotel apart from the one in your room.The nearest shop is quite a distance away to walk and be careful of turkish men kerb crawling in their cars, personal experiance of this, opening door of car to try and get you in it. The water way was not working at the hotel and the wave pool was only on once. I was very dissapointed in this hotel and the area I feel there should have been more variety in evening entertainment after the first week it became boring bed pool beach dinner lobby bar bedevery day for a fortnight. I will never be back , I love Turkey and will return to Turgutreis or Bodrum, or Tekirova but not Lara Beach until 20020 when it is more developed.Moe Thomson (young thing age 48"
- Travel date: Fri 7th of August 2009
Great Hotel/Holiday but other Guests???
"Have to say, you could have eaten your dinner from just about any surface in the whole hotel complex. Very clean indeed. The room was clean and cleaned every day of our stay also. Food was excellent and plentiful although me being a fussy eater had to search a bit to find the things I like. I didnt go hungry!
The only problems we found with the hotel was actually other guests. They were extremely rude and barged in at dinner times and at the bars. This may be a cultural thing, but the Russian guests were particularly rude.
All of the Waiting staff were very kind and nice, but the Reception staff were not the most pleasant."
- Travel date: Thu 23rd of July 2009
"We read alot of these reviews before we travelled and I was a little concerned. However, please don't listen to those complaining that it isn't luxourious as it should be(did you pay the price of a 5*.....doubt it) or that staff were rude (I fear they probably had a right). Food that was produced for such a large number was great and the A la carte restaurants were very good, one use is free per week of stay. Beach was very clean with lots to do and choice of bars was very good. We didn't bother with the entertainment and did our own thing. I would say that the finish in places could be better and reccomend the last day boat trip as the room "kicks-out" at midday and our flight was silly O'clock the next day but all in all the week was brilliant value for money."
- Travel date: Mon 29th of June 2009
This hotel should be only a 4* and that...
"This hotel should be only a 4* and that is being generous
The hotel on arrival seemed ok but very dark. The room was very spacious but the decor was not crisp as it should have been. One of the large mirrors was cracked and had an hole in it? This was reported and the crack and hole had cellotape put over it??? The safe was not working and was not sorted until late the following day. The fridge was stocked daily and the room was cleaned.
The meals were ok. The choice at the buffet was good and the al a carte resturaunts were nice. Although the booking for the resturaunts was a pain. The waiters also tried to take your plates away even though you had not finished.
We took 2 children aged 10 and 6 and there was nothing for them to do...the brochure said it was family friendly which was untrue. The driving school for kids wasn't working, the ten pin bowling had broken. The rest of the activities were timed, ie the few rides they had were open for 1 hour a day. The water chutes were running twice a day for roughly 30 mins a time. The games room has 2 pool tables and 2 table tennis tables for a hotel of 585 rooms.
The animation team (entertainment) were annoying and pestered you. The evening entertainment wasn't up to much but was bearable. Each bar must have had only 1 cd for music and had it on repeat. It got a little tedious after a week.
Throughout the hotel there was glass cracked and was not being repaired. The lobby and was impressive visually as were the rooms but the finish wasn't perfect.
A lot of the staff were ignorant and unfriendly. Although a few did seem nice and were talkative. The reception staff were like robots and never smiled. When we checked out they just took the door cards and towel cards and walked off. There was no asking if we enjoyed the stay or even a thank you.
There was 2 football pitches which we were not allowed to use and the crazy golf no one new where the putters and balls were. The rest of the sports activities were only available at certain times.
This hotel would be ok for couples or singles but definately not for families. Overall the hotel was average but for the cost it was a rip off. The other hotels in the area seemed a lot better.
- Travel date: Sat 6th of September 2008