Hotel Esra and Family Suites
About Hotel Esra and Family Suites
- high speed internet in room
- swimming pool
- free internet
- bar lounge
- free parking
- air conditioning
- non smoking rooms
- family rooms
- breakfast buffet
- outdoor pool
- baggage storage
- currency exchange
- english amenities
- fax photocopying
- 24 hour front desk
- free breakfast
- private balcony
- vending machine
- table tennis
- turkish amenities
- kids activities
- poolside bar
- kids club
- entertainment staff
101 Traveller reviews from Holiday Watchdog
Will Not Return
"Stayed here with family in three seperate rooms and to say the holiday was a waste of money is an understatment. The food is terrible, and the staff are so disorganised. The noise is terrible at night the evening entertainment does not start till 9.30 so if you have little ones as we did they are tired before it begins. There are kids playing in the lifts and running in the corridors at all hours and no one from the hotel staff did anything to stop this.
There was drunken adults vomiting in the hotel reception on two occasions and it was not cleaned up until the following morning."
- Travel date: Sat 6th of October 2012
holiday from hell
"what can i say. food disgusting .. bar rules pathetic. You only allowed to get 2 drinks at a time and this is after queuing up for it.. the thing in the morning with the sunbeds very regimental. I saw the kitchen at 12.15 am, if i was an environmental health officer i would shut the kitchen down. Sick of the site of chicken and stews. as for serving soup up at 12am its 40 degrees who wants soup in that heat. Really need to assess the menus. I wont be going back there. big waste of money put me right of all inc My niece hardly ate anything had to eat out a few times so she could get a meal. had to queue up in morning for fried eggs or omelette. 2 frying pans to cook these for all the guest in the hotel. I complained to manager but he not interested."
- Travel date: Fri 24th of August 2012
clean apartments but spoilt the waiters
"stayed atthe esra a few times ,the problem here is they become too familiar with you each time you return dont take any teenage girls with you they are like leeches with them , watch out for the masage man mehmet hes after a work permit to england n asks most people for help to get over to england , the rooms are clean the pools great but this place could do with sacking all the staff including the manager who seems ok but wants paying in whiskey for a decent room n he doesnt stop mythering til he gets it .if your after ahassle free holidaydont go there on the other had if your young free n single n easy youll love it ,"
- Travel date: Sun 8th of April 2012
"To be fair this hotel was quite good by turkey self catering standards. Apartment was relativly large and spacious. 2 large pools and in september lots of available sun beds.
They do charge for Air con but i travel to turkey every year and this is the norm, last year i also went to cyprus and paid alot more for aircon.
Staff were okay not all were fluent in English, Alex made some days entertaining but apart from this there was a lack of daytime activities.
Entertainment was provided everynight however was the same every week. Everynight was busy lots of people stayd on the hotel.
Location: this hotel is quite far out from the actual resort, around 20 mins walk, all downhill however coming home is all uphill. Local buses available.
Clean enough maids came in regularly changed sheets and towels.
I only paid Â£360 for this holiday for 2 weeks so cant complain. as previously said lift was out for the whole 2 weeks stay, got told to use another lift at the other side of hotel however there is many wee stairs around this hotel.
In saying this there is no point in reading any of the reveiws for this hotel as it has been renovated and changed from a self catering accomidation to all inclusive."
- Travel date: Wed 18th of January 2012
"arrived about half 3 in mornin welcomed an then down hill if ya went out t drink elsewhere u were blanked room s were very basic maid s came in emptied bin s straightned bed s that was it . lift s were out of order for well over 1 wk my friend who i was with was asthmatic an we were on third floor ; we met john an mehmet who do turkish bath s who were very friendly 1 bar staff happy but th rest very ignorant if you didnt tip them they did not want to no ;;;;;;; we spent our full fortnight drinkin an eatin out ;;;; if ya wanted aircon you had t pay 30 quid a wk an the noise round th pool was ridiculous got no sleep they were sittin out till half 6 in th mornin drinkin;;; loved altinkum but stinkin hotel an they are goin ALL INCLUSIVE NEXT YEAR WOT A LAFF GOOD LUCK "
- Travel date: Sat 24th of September 2011
"well what can i say ! went to the esra on 2nd sept for 2 weeks self catering first nite we got there we were told if we drink in the two puds across the road we carnt drink in the esra, then the lifts diddnt work for a week and a half the rooms were ok but u were lucky if u got clean towels all they done was empty your bins and make the bed.Then we were facing the pool and the bar is open 24 7 so u dont get any sleep for the noise the staff dont bother with u if u dont tip them all the time one barman was nice is name was HAPPY and mammet and john who do the turkish bath were great they always made u feel welcome, i wouldnt go back to that place if they paid me and next year its going fully inclusive they have a lot of work to do gud luck. I WOULD GO BACK TO ALTINKUM AS ITS A GREAT PLACE BUT WOULD PICK BETTER HOTEL."
- Travel date: Sat 24th of September 2011
holidays at ezra
"this is my 3rd year going to the ezra and couldnt fault it. the staff are excellent have added most to my facebook. always friendly and willing to help. as for the rooms yes they can be basic but hey somewhere to change and sleep. anytime ive been there the rooms are clean and adequate."
- Travel date: Wed 13th of July 2011
Dont Go!!! Worst Place Ever
"Please do not go here is you value a good holiday in a clean environment. We have just returned from a week from the Esra. It is a filthy hotel with mould in the bathroom and the rooms are filthy. The maid came to empty the bins but she cleaned nothing. The shop in the appts is a complete rip off, they sell the cast off's of holiday makers for example, adsa angel delight? tesco value butter? pasta n sauce? it is all the stuff people take for self catering and leave behind and they then resell it! there are no proper cooking facilites and utensils. You have to pay additional for a toaster and aircon. The two ring you have for cooking are awful and there is no shops locally to buy anything suitable to cook. (unless you like food cast offs). Altinkum is in the middle of nowhere, Dolphin sq is about a 10 minute walk and is full of restaraunts catering for brits abroad. If you like pie beans and chips then this is fr you. Romeos in Dolphin Sq is nice has some nice local food but there is nothing else to do there. The sky bar is the best for food, service is excellent the owner/staff very welcoming and we spent most of our time there. At the Esra no one is interested in you unless you are a single female and the turkish guys seems to have pciked up a few girlfriends from groups. Watch your daughters.This seems not very nice but we observed more than a few pick ups you dont actually know who are staff and who are locals. there was also a dead rat in the grounds near the swimming pools - vermin disease? The reviews here are very misleading typically i would say if you are a sophisticated traveller stay away this place has no standards of cleanliness or health and certainly does not offer anything for the discerning traveller. If you dont value style comfort sophistication culture this is for you! Full of brits, loud, inconsiderate with no thoughts for anyone but themselves and their drink. Do not go!!!! Ps at the sirport it will cost you Â£4.50 for a can of juice! you've been warned go at your peril."
- Travel date: Tue 19th of October 2010
holiday at the esra Absolutelly Amazing!
"i stayed at the esra this year in august and it was the best holiday of my life!, im 13 but went with my mum step dad and little brother and some friends and the staff are so friendly and polite, we go every year and ave been going since i was very young so we know mostly everyone there, but the hotel is brilliant great fun the pools are big they have lots of sun beds and a pool with 3 large slides. I loved it and in the night they have good entertainment but the dancing part is the best! the food is nice but usually we walk down to dolphin square whih is about 10 minutes away, i met loades and loades of friends out there and everyone is just having so much fun:), the rooms are clean but abit old fashioned but if your like me we dont really spend any time in the room anyway only to sleep in, i recommend going to the zanzi and sky bar across the road as it is great fun in the night so overall I LOVED IT :D (hope this helps x)"
- Travel date: Sun 17th of October 2010
"just came back from esra and very disappointed. room was like s shoebox with only twp potable hob rings. they charge Â£12 for a toaster for a week. closed the kids club and didnt see any in pool entertainment so in my opinion stay away from here dont believe what you read. showers were disgusting to."
- Travel date: Sat 2nd of October 2010
"first impressions opon arriving very good till you see your appartment dont seem to have been cleaned very well, bathroom and shower was disgustingly dirty we went round with antibact wipes before we used the bathroom and handbasin, but staff were very good and frendly "
- Travel date: Sun 26th of September 2010
"Just come back after staying at the Esra for two weeks, its a great place to stay and I would recommend it to any one.
The staff are so friendly! Just watch out for Alex as he has a habit of chucking people in the pools!! The entertainment on a night time was great, though it could do with a two week change. The food was lovely but I recommend taking a walk into Dolphin Square which is about 10 minute walk and trying other Turkish Resturants. The cleaners came into our room everyday to tidy up and empty the bins, and sheets/towels are changed every other day. There is two bars across from the Esra called ' Sky Bar' & 'Zanzi Bar', I dont recommend the food in Sky Bar as it is very dry, and the breakfast is vile! Yet Zanzi Bar's breakfast is the best, a full english cost 9lira, yet cheese on toast there is the best by far!! Zanzi Bar is also very entertaining on a night time if your looking for a laugh then go here!!! I cant wait to head back to the Esra as i miss it already!!!!!"
- Travel date: Sun 19th of September 2010