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The Pool at the Long Beach Resort Hotel & Spa

Reviews summary

4
Good
1833 reviews
Brilliant
963
Good
426
Average
222
Poor
102
Awful
120
  • 1.5 room
  • 4.5 pool
  • 3 beach
  • 3 service
  • 3 value
  • 3.5 food
  • 1.5 cleanliness
  • 4.5 location

16 Traveller reviews from Holiday Watchdog

WORST customer service ever

1
Awful
by
Reviewed 10th August 2016

"This hotel has the worst customer service ever! the employees don't know how to smile, they are very rude and impolite and treat you with disrespect. They don't respect children. It was our first and last visit to this resort. "

Holiday details

  • Travel date: 30th July 2016
  • 4 Location
  • 2 Beach
  • 1 Room
  • 4 Pool
  • 1 Service
  • 2 Value
  • 2 Food
  • 2 Cleanliness

Review of Long Beach Turkey

3
Average
by
Reviewed 27th July 2016

"In general, it was really good. I have a BIG COMPLAIN about the room. The housekeeping is HORRIBLE. They do not change the sheets daily. When the lady comes and cleans it is JUST SUPERFICIAL. She doesn't dust, doesn't clean the bathroom. She finishes the cleaning for 2 minutes. I totally understand that they have a lot of other rooms to clean, but this is not an excuse. The food is amazing. The people and the front desk are great. The entertainment is very good. The only problem for me was the cleaning of the room. I would have given a 5, but because I have so much trouble with cleanliness, I would give them a 3.5. (Right now I am still in this hotel on vacation) "

Holiday details

  • Travel date: 27th July 2016
  • 5 Location
  • 4 Beach
  • 2 Room
  • 5 Pool
  • 5 Service
  • 4 Value
  • 5 Food
  • 1 Cleanliness

Heyat Long Beach Resort Turkey

2
Poor
by
Reviewed 29th September 2009

"The Hotel was great, however, there were too many noisy children, too many Russians that have no manners and live on their own disorganised world and bring it with them to Turkey, the Turkish staff were quite rude, there was a few that was good. The Turkish do not seem to cater for other cultures, where as the UK does. The food was okay, I had food poisoning on my last night that made me ill for two days. The A lar cart restaurant was not very good and dis organised. This is not a Full Inclusive resort as the Turkish staff have their little money making schemes on site. Very poor, however the weather made up for it. The beaches are full of stones and there is no Sand. The entertainment room was so noisy it gives you headaches. They need to accommodate towards the English a little more and understand that their level of service is very low. "

Holiday details

  • Travel date: 28th September 2009

Excellent get away!

5
Brilliant
by
Reviewed 17th December 2012

"I visited the long beach hotel in april for one week with my boyfriend for a get away! The hotel itself was amazing, we found that all the staff were so helpful and friendly, especially the animation team! The hotel was very big, with lots of different things to do which we enjoyed, especially the animation activities that were held around the pool through the course of the day. There was a wide selection of food which we thought was great, we faithfully went for soup of the day each lunch and evening which was so yummy along with the mountainous variriety of fresh crusty bread!!! There was a brilliant range of different salads and dips to start, followed by each dinner time the chefs would bbq diffent meats on the outside patios which was a lovely touch. The chefs were always floating round the food hall making sure everything was amazingly presented, of a very high standard, and constanly topping up the dishes that need re-filling. The desserts were also verryyyy delicious! Each night that was something new to try with such a wide variety to choose from! Room service: We thought the maids did a fantastic job, as everywhere in the hotels, and especially are rooms were always spotless. They were always a quick phone call away if we ever needed anything extra, as were all the other staff that worked at this hotel. They would bend over backwards to help you in any way they could! Although there wernt many english in the hotel, all the staff were able to ommunicate reasonablly well with all the guests! As for the evening entertainment......We watched this every night as we found we were stuck for things to do at night time as a young couple as the hotel is not particularly in the ebst location. However, the entertainment on most nights was quite good! Overall, we had an amzing holiday, was just what we needed for an easter break!"

Holiday details

  • Travel date: 21st April 2009

A little too big!!

4
Good
by
Reviewed 20th December 2012

"Generally the hotel was good. Impressive to look at however due to the sheer size we did find it a little overwhelming. This was our second 'All inclusive' holiday, last summer we went to Cozumel, Mexico staying at the Palace Resort, and sadly this has spoilt us a little for any other all inclusive holiday. Rooms: size was good for 2 adults 2 children, unlike the review posted a week before this one, we did have to wait 4 days before our room was changed to one with a sea-view. (Ensure you're not staying in one of the rooms facing the waste land at the side of the hotel!). However the hotel was booked to full capacity the week we arrived so it was much appreciated that the reception staff were able to changing our room at all. Cleanliness: This was a little hit and miss and some days our room was not cleaned until 4 or 5 in the afternoon also if the room sleeps 4 then surely 4 towels should be provided every day, and not have to 'ambush' the housekeeping lady every evening! Pools/Water Park: Great however you do did need to mark your territory every morning (as thats what everyone else seems to do) to ensure you got beds and inparticular parasols. The Water park was one of the reasons we booked the hotel but this is closed from 12pm to 2pm and then closes for the evening at 4pm- the kids enjoyed it and there weren't the usual mile long queues for the slides. Beach: Sandy but there are stones as you enter the water which were a little painful to tread. Lovely warm Med sea, plenty of sunbeds and shade, which came in the form of 2 lines mass shade which spaned most of the length of the beach (not very private), but at least you had shade and it was cool. Food: Plentiful in the main dining room, lots of salad choices always hot skewered chicken/fish and other meats (not good if you are a vegetarian as we are!). There are also 4 A La Carte Restaurants but beware their interpretation of A La Carte and ours was quite different, it is basically a set menu the same for every day and they cannot make anything to order!. So you may as well eat with the rest of the crowd in the main dining hall which was a bit like running the gunlet every breakfast/supper time. Clientel: Mainly Russians Some Dutch, Turkish and Isrealies, not too many Brits. Entertainment: They did try very hard and there was a show every evening in the Amphi-Theatre, we went 3 times perhaps better for small children. Overview: The hotel was nice to look at, service was pretty good, food was ok (a little repetitive -but what do you expect when you are catering for over 2000 people every night!). Would we go again- Probably not it was far to big for us just felt a little impersonal."

Holiday details

  • Travel date: 5th September 2008

Excellent for children

4
Good
by
Reviewed 29th October 2012

"Summary: a good choice for a holiday with children. 1. Entertainment: 7/10 - good for children. The mini club, which was supposed to ease your staying by taking the kids from 10 to 16 and leave you some time for rest actually worked from 10 to 12, and then from 14 to 16, which is extremely inconvenient, since you can't go rafting or do any other activity outside the hotel because of this stupid break in the middle. Moreover, the slides too have a break from 12 to 14, therefore if you want use slides (which is fun with children) - then you give up the second half of the mini club. And if you get up not at 7:00, but at 9, take a bath and then go to breakfast, then the first half of the mini club time looses its meaning too. At short, the mini club actually pointless, prepare to be with the children most of the time. The children are happy though. 8-) Notice: at the official site of the hotel they don't mention any break during the mini club time. 2. Clean: 10/10 (I read somewhere that there can be problems with room cleaners - we had no problems at all, moreover - the room was not only accurately cleaned, but also decoratively and humoristicaly set up) 3. Quality of service: 10/10 (at first we got quite small room, but since we where with 2 children, we wanted a bigger room - no problemo, in 5 minutes they gave us another room, facing to the sea) 4. Food: 7/10 - of course, it's a matter of individual taste, but we didn't find anything worth describing. Fish and chicken... Since our children eat almost only chicken at home, we can't look at it anymore and therefore where a bit disappointed by the food. Almost no pork, turkey or any other kind of meat except chicken in its varieties. The assortment though was quite rich and we never left the table hungry. 5. All inclusiveness: 9/10 - we had an all-included holiday for the first time and where shocked (positively) by the amount of food and drinks you can get almost everywhere - by each pool there is some kind of bar or snack-bar where cocktails and hamburgers are served almost all the time. The only thing that was bad was those stupid breaks - the snack bars have breaks at different times (e.g., from 17:00 to 19:00) and if you accidentally fall at this break - you might get something to eat, but will feel like a beggar for food. First thing you should do after getting a room is to ask: 1. What are the working hours of mini club (I suppose it changes from time to time) 2. What are the working hours of the slides and hammam 3. What are the working hours of all snack-bars and main meal hours 4. What are the times for the discotheque and the entertainment at evening"

Holiday details

  • Travel date: 4th August 2008

Summary: a good choice for a holiday. 1....

5
Brilliant
by
Reviewed 3rd August 2008

"Summary: a good choice for a holiday. 1. Entertainment: 7/10 - good for children. The mini club, which was supposed to ease your staying by taking the kids from 10 to 16 and leave you some time for rest actually worked from 10 to 12, and then from 14 to 16, which is extremely inconvenient, since you can't go rafting or do any other activity outside the hotel because of this stupid break in the middle. Moreover, the slides too have a break from 12 to 14, therefore if you want use slides (which is fun with children) - then you give up the second half of the mini club. And if you get up not at 7:00, but at 9, take a bath and then go to breakfast, then the first half of the mini club time looses its meaning too. At short, the mini club actually pointless, prepare to be with the children most of the time. The children are happy though. 8-) 2. Clean: 10/10 (I read somewhere that there can be problems with room cleaners - we had no problems at all, moreover - the room was not only accurately cleaned, but also decoratively and humoristicaly set up) 3. Quality of service: 10/10 (at first we got quite small room, but since we where with 2 children, we wanted a bigger room - no problemo, in 5 minutes they gave us another room, facing to the sea) 4. Food: 7/10 - of course, it's a matter of individual taste, but we didn't find anything worth describing. Fish and chicken... Since our children eat almost only chicken at home, we can't look at it anymore and therefore where a bit disappointed from the food. Almost no pork, turkey or any other kind of meat except chicken in its varieties. The assortment though was quite rich and we never left the table hungry. 5. All inclusiveness: 9/10 - we had an all-included holiday for the first time and where shocked (positively) by the amount of food and drinks you can get almost everywhere - by the each pool there is some kind of bar or snack-bar where cocktails and hamburgers are served almost all the time. The only thing that was bad was those stupid breaks - the snack bars have breaks at different times (e.g., from 17:00 to 19:00) and if you accidentally fall at this break - you might get something to eat, but will feel like a beggar for food. First thing you should do after getting a room is to ask: 1. What are the working hours of mini club (I suppose it changes from time to time) 2. What are the working hours of the slides and hammam 3. What are the working hours of all snack-bars and main meal hours 4. What are the times for the discotheque and the entertainment at evening"

Holiday details

  • Travel date: 3rd August 2008

This hotel is amazing. got a chinese, fi...

5
Brilliant
by
Reviewed 14th July 2008

"This hotel is amazing. got a chinese, fish, italian and turkish restaurant which u book for the following day. theres only 2 people that can speak english, the hotels mainly filled with russians, polish and the odd belgium person. Theres probably 3 english to 300 russians. it is spot the english person. i was there a week and only saw 2 english people. fab hotel though! depends what company u wanna be in. swimming pools r stunning, got its own aqau park and beach. eveythink is beautiful aparts from not bein able to talk to anyone else or be understood!"

Holiday details

  • Travel date: 14th July 2008

We have just arrived back from 2 weeks a...

5
Brilliant
by
Reviewed 6th June 2008

"We have just arrived back from 2 weeks at this fantastic hotel. Our party consisted of myself , my 2 daughters and my parents. The hotel itself is immaculate and cannot be faulted. I was very sceptical before i arrived as other people had said staff at hotel did not cater for english people , but i have to say although we were very much the minority [mostly russian] the staff were fantastic .They really made a fuss of the children and loved the fact that we were english and very polite compared to the russians . The rooms were very clean and modern . The food was varied breakfast was mostly continental , lunch again catered very much for the russian clientel but we always found something good to eat . Evenings were great they had hot and cold food inside and poolside which they certainly went to alot of trouble with . The animation team provided great entertainment all round and again went out of the way to make us welcome . We had no trouble getting a sunbed in the mornings and had a lovely spot poolside every day . I would definately recommend this hotel and will definately be going back very soon"

Holiday details

  • Travel date: 6th June 2008

FANTASTIC

5
Brilliant
by
Reviewed 6th December 2012

"We stayed for 7 days at this hotel in April 2008. We had a warm welcome at reception and shown to our room which was great overlooking the pools and the beach. The room was very clean and the bed was really really comfortable. Everyday the food was wonderful and displayed beautifully. I had read reviews earlier on the hotel and took the advise of going to dinner when the restaurant opened. The pools were all very clean the gardens were very well maintained. The water park was not open at the time of our visit but we are a couple so not really bothered with water parks. The entertainment team were great and kept us well entertained every night I even won the bingo! The bar staff were all really nice and friendly and made us some lovely cocktails. We found all the staff fantastic they even ironed my skirt one night for no charge. The road was no problem as there was an underpath we really did not notice it. It is due to the local authorities with regards to the road there is nothing the hotel could do about it. The gym was small but okay. We used the spa which was a bit expensive but what do you expect your staying in a 5 star hotel. The town centre was about 30 mins we went there by dolmus for approx 2 euro each. We would highly recommend this hotel."

Holiday details

  • Travel date: 26th May 2008

Fabulous time had by all

5
Brilliant
by
Reviewed 27th December 2012

"Well have to say just returned from Long Beach on a two week holiday and had a fabulous time. We booked a family duplex but were given a junior suite which was amazing. We had our two young children aged 4 & 7 and they loved the kids club, and yes a lot of German/Russian but they did make friends and had a great time. Aquapark Slides were only on at certain times of the day, but great fun! Only 1 powercut for seconds the whole time we were there. Animation & bar staff we found very friendly and over the holiday obviously got to know you more. Food - well we found it to be excellent choice if anything too much! Last morning breakfast was very sparce but the hotel really seemed to have filled up so maybe caught unaware. Would def go back to this hotel but not in peak season as the sheer size could make it very busy."

Holiday details

  • Travel date: 29th April 2008

Great Week Away

3
Average
by
Reviewed 12th December 2012

"Hi, We have just returned from a week at the Long Beach and have to say we've had a great time. I would agree with most of the comments about the food and service but as it was late in the season we didn't have any problems if anything there were too many staff. I would like to say that the 50 minute transfer from Antalya was a stretch of the imagination turning out to be 2 hours ish, and I'd advise anyone to pre pay the transfer option it cost us £64 return for the two of us, compared to the taxi that we took into Avsellar (3 miles max) at £6 each way. The only problem we had was that there was at least one power cut everyday and most days 3 or 4. They only lasted minutes but were frustrating. One our last night they had some serious problems leaving us without power for 10 minutes at a time but worse than that they lost all water to the rooms. There was no information given as to why. At this time of year take plenty of Mossie cream I got ambushed in a big way. We were the only British couple there for the week and as said before it's not geared up for the British market. I dont want this to sound negative we really did have a great time but all we wanted was a relaxing week in the sun."

Holiday details

  • Travel date: 18th October 2007
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Top traveller tips for Long Beach Resort Hotel & Spa

  • by Phil_Vik

    "The city was nice, however the Turkish are very sneeky"

Long Beach Resort Hotel & Spa is also called

  • Long Beach Resort
  • Hayat Long Beach Resort
  • long beach hotel

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