Hotel Palacio de Villapanes

Santiago 31, 41003 Seville Spain
5 star hotel

Reviews summary

4
Good
( 1876 reviews)
Brilliant
1392
Good
369
Average
79
Poor
26
Awful
10
 

10 Traveller reviews from Holiday Watchdog

Exquisite intimate service matched only by spectacular property

5
Brilliant
by
Reviewed Tue 26th of March 2013

"Accommodations fit for a king--or even just a Marques--the 18th century Marques of Villapanes to be exact. This is an exquisite historic property restored with contemporary luxury. But, it truly is the personal warm attention of the staff that made our vacation ascend to top the all-time list. I observed the staff treat their wonderfully diverse clientele with equal respect, hospitality and eagerness to please: from Honeymooners to guests with well behaved children. Superb rates--especially the high caliber restaurant, bar & room service menu...Bravo--integrity & pride in your work has not left the planet."

Holiday details

  • Travel date: Thu 3rd of June 2010

Good location, comfortable room, fascinating hotel

4
Good
by
Reviewed Sat 23rd of March 2013

"I stayed in the hotel with my boyfriend for three nights in deluxe room (the cheapest they have) paying 169€ per night for two people, not so bad for position and comfort.
The room was quiet, spacious, with the most comfortable bed we have ever experienced in a hotel and a multijet shower really wonderful after a walking day in Sevilla! So it was a really relaxing experience! Bathroom kit includes only shower gel, body cream, soap, shampoo and conditioner, so if you need anything else, e.g. a shower cap, bring it from home!
The hotel is charming and staff is polite and helpful.
Two only regrets: we decided to pay 20 euros each for breakfast in hotel and it is absolutely a robbery!!! Good quality, but scarse choice and minimal quantities! Totally unvaluable and unless you have absolute necessity of it in hotel, make a small walk to get to a cafè!
Other problem at check out: they wanted me to pay one night 209 instead of 169, luckily I had their reservation letter and they modified the bill after my insistence. Probably it was an innocent mistake but take your reservation letter with cost per night with you!"

Holiday details

  • Travel date: Thu 13th of May 2010

A luxury experience overall

4
Good
by
Reviewed Fri 22nd of March 2013

"I stayed at the AlmaSevilla for one night during a trip around Southern Spain. I booked through expedia and mistakenly thought that the "Executive Suite" was the best room in the hotel and would be those amazing ones you seen in the hotel pictures. This didnt turn out to be the case as those are prices at 750 euros a night which is about 3 times what I paid!

Service

Very attentive, carried our luggage and valet parked our car even though the road was blocked due to roadworks so our car was a few streets away. Check in and out was handled well given the size of the hotel and everyone was polite and friendly. When they forgot to serve us the tea we ordered it was provided free of charge.

Food

Decent food - room service was fine however at 20 euro per person the breakfast was overpriced for what was on offer.

Room

As stated above we had an executive suite which I mistakenly thought was the best the hotel would have - despite this it does still have some "wow" touches such as the luxuirous shower,generously sized bathroom and a very comfortable kingsize bed. I am glad I went for this suite and not one of the standard sized rooms (we sneaked a peek in them before we left and they are considerably smaller).

Amenities

The staff booked a massage for my wife and she was very pleased with this - both the massage and spa facilities were of very high quality

Location

Very central - not as central as you can get but a very doable 10 minute walk to the cathedral and other parts - the charm of seville is wandering around the tiny streets so this isnt an issue but for those who want to be right in the heart of the action you may be left wanting - it was the perfect balance for me.

Other tips:

Head to Casa De la Memoria on Ximenez de Ensico for a captivating and authentic flamenco performance."

Holiday details

  • Travel date: Sun 9th of May 2010

An anniversary gift...to ourselves!

5
Brilliant
by
Reviewed Wed 14th of November 2012

"My husband and I traveled to Seville for our anniversary, and based on the recommendation of some friends, stayed at the Palacio de Villapanes. The staff was wonderful, and although the rooms are small, the hotel is beautiful and really gives one the old world impression and experience that we were looking for. There are so many excellent restaurants nearby that one cannot begin to describe them all! Talk to the conciege and he will point you in the right direction. This is a lovely, romantic, beautiful destination. I highly recommend the Palacio!"

Holiday details

  • Travel date: Wed 28th of April 2010

Gorgeous Luxury Hotel- Hidden Gem!

5
Brilliant
by
Reviewed Mon 8th of October 2012

"This hotel was by far our favorite place to stay while in Spain. We loved it! When we first arrived at the seemingly small doorway on Santiago (a charming narrow cobblestone street), we wondered how there could be a 5 star palace within. Once you step foot into the courtyard, you know you've arrived at someplace special! The appointments are beautiful and elegant, the staff is friendly & accommodating, This former palace had only been open for accommodations for 3 months, our rooms had only been open for 1 month. The main thing that struck us was that this hotel "got it." All the little touches that separate a good hotel from an amazing one were on hand. Entry doors leading to your room doors to buffer sounds from the hallways, big fluffy down comforters and a king size beds, a jacuzzi style shower that even had my husband raving, free mini bar and free internet! The hotel offers a fitness center (not common in Spain) plus spa facilities. The mood is serene and the setting is picturesque. We almost didn't want to leave our rooms to explore Sevilla! haha. We did have a chance to dine in their restaurant (which was oddly empty) & found the food to be gourmet versions of traditional Spanish fare. Fresh & delicious! The only negative of our stay was when we asked to have two shirts ironed & found out they charged us $24. That seemed a little out of whack, but in the end, a smile price to pay for our wonderful experience overall. We would recommend this hotel to anyone & everyone visiting Sevilla! It's a true gem."

Holiday details

  • Travel date: Tue 13th of April 2010

Lovely hotel with mixed service.

4
Good
by
Reviewed Thu 21st of March 2013

"We stayed 2 nights in 2 of the best hotel rooms we've ever had. The service was a bit hit and miss although the staff seemed to try their best. On 2 occasions we were promised a call back from reception which never materialised, and they seemed obsessed with obtaining our departure time from the hotel(the night before!) so they could collect our car for us. In the event it only took 10 minutes for them to arrange it. One major gripe was that they charged full price for breakfast (Eur20.00) for our 7 year old daughter who had a hot chocolate and a croissant.
Having said all that we'd recommend it and would consider returning."

Holiday details

  • Travel date: Mon 12th of April 2010

Good rooms, absurd touches, surreal staff attitude

2
Poor
by
Reviewed Sun 24th of March 2013

"This is a brand new hotel in the outskirts of the beautifully historic Santa Cruz neighborhood. Unfortunately, the property does not live up to a five star hotel expectations. We decided to go with an executive suite because the standard rooms were so small even for just two people. The executive suite, although nice, was not particularly roomy, considering the price you pay for it… standard rooms in many hotels are bigger, sometimes way bigger, than this so-called executive suite. Anyway, it was nice.

The bad part was the surrealist experience we had from the moment we arrived. We went to the recepcion desk, tired and wishing to leave our luggage in our room and relax as soon as possible, and the lady who attended us asked us for our ID's and decided, nearly pushing us to the hotel's bar, that we would have a complimentary drink while she completed (at a extremely slow pace) our check-in process.

It was the last thing we wanted at that particular moment. We just wanted to get our room, preferrably quickly, and be left alone. Period. Simple as that! But no, that didn't happen. We went to the bar, because felt VERY pushed to accept the "welcome drinks scenario", we sat down, waited for about fifteen minutes until a waitress arrived and asked us what we wanted to drink. Then, we waited for about another fifteen minutes until she came back with the drinks. Then, we waited for another ten to fifteen minutes until the lady from the reception desk came and gave us our ID's back, saw we were having our drinks, and said "Oh, I'll come back in five minutes" and returned to the reception desk.

And then, after another ten minutes, with no one, except us, at that dark, absurd bar, we decided to move to the reception desk to see if we could finally get our room key or what. Another lady got out of the reception room and said: "Do you need any help". We said: "Well... we've been waiting for over 45 minutes since we arrived, so we were wondering if, by now, we can have our room". She said: "Oh, well, I uhhh...", and she returned to the reception desk. After that, the lady who had collected our ID's and sent us to the bar appeared and, like she hadn't ever seen us before, said something like "Hello, what can I do for you?". Woooow!! I couldn't believe it! After this last surrealist detail, we asked her for our room and then she seemed to suddenly remember us and said "Oh, yes, yes...!! of course...!! the room...!!", and took us to our room, where, by the way, she began to mess around showing us every little, tiny, stupid detail the room had. Everything in a very forced, unnatural way. If that's what pampering is all about, then we are definitely anti-pampering. We just like natural kindness, honesty and good manners. That's all.

When, after a good while, she realised our puzzlement faces because of the whole situation, she said: "Ok, ok, sorry, that's all. I'm leaving, I'm leaving..." and she finally left. My-Goooood!!! What a neverending situation! Is it SO difficult to understand that when two people arrive at a hotel (particularly at a luxury one), they probably want to go through a fast check-in, get their room and (also as quickly as possible) be left in peace and privacy?

The stay itself was not bad, but not particularly memorable either. The room (with a "not-king bed" with wasn't that heavenly - we're talking about a 5* property, so what the hell...), although good, was full of absurd details. For example, it had a private patio, which is a great thing, but... was it too difficult to imagine that a little table with two little chairs would have add a lot -if not even all- to the experience? We had a great, completely wasted patio! Considering the great temperature, we would have liked to order in room food, just to sit outside and enjoy a dinner in the patio, but that wasn't possible, as we would have been forced to sit on the patio's floor, put the food tray on the floor and so on. Not the best plan for what should be a romantic and comfortable dinner in a (presumed) five star hotel... Again, so surreal!

On the other hand, I have to say the staff we met at the reception desk during the weekend night shift was kind and efficient. They recommended us a great nearby restaurant, we said "ok, let's try", and they arranged a quick reservation for us. Simple as that. We had an incredible dinner thanks to their efficiency. They were kind and practical. No absurd details and no stupid misinterpretations of that wrongly called pampering thing that has nothing to do with what the experienced, discerning traveller usually demands.

The buffet was very good, but some waitresses' attitude (namely the one who attended us the first morning) was very difficult to understand. They just served us our coffee, told us to enjoy the continental buffet selections and asked -hurrying and without offering us a cartè- if we wanted anything more. Fortunately, I knew they served hot selections and asked for scrambled eggs with bacon. So did my wife. The following day, the lady who attended us, definitely smarter than the one mentioned before, offered us coffee, told us to go with the continental buffet, and said: "Here's a menu for any hot dishes you may want to enjoy at no additional charge". Wow! Was it really that difficult to deduce that offering the menu is just the way to go?

Summing up, I have no words enough to describe this surreal stay at the Palacio Villapanes. It's sad, because we had high expectations after reading what other reviewers told about the place (they were luckier, I guess...). Needless to say, we don't recommend it and won't return."

Holiday details

  • Travel date: Mon 12th of April 2010

An amazing experience!

5
Brilliant
by
Reviewed Wed 20th of March 2013

"Beautiful early 18th century former palace, now a 5 star hotel newly refurbished and opened around 3 months ago. Pure luxury. Great for a romantic getaway.

Our deluxe room was large and beds very comfortable. Ensuite bathroom was spacious, separated into shower/bathtub area (rain shower, body spray jets, Bulgari amenities), powder room and toilet. Free minibar and Wi-Fi access, large flat screen TV. Nightly turndown service. There's a daily card which guests are encouraged to fill in the next day's schedule (eg. what type of newspaper required, time for breakfast/dinner, intended restaurants - they can help you with reservations). In our case, this enabled the hotel to set aside for us a table for breakfast with our requested newspaper ready for perusal. Small touches that made a big difference.

Breakfast was absolutely wonderful. Not the usual boring buffet style breakfast, rather the staff bring a selection of cheese, jamon, breads, cakes, pastries, spreads etc. to the table. One can also order fresh juices and cooked breakfasts (sturgeon sandwich, Iberian charcuterie, smoked salmon and other yummy delights). There was also a variety of tea and coffee to choose from. One of the best breakfasts we've had thus far in an European hotel. Excellent quality and choice. Definitely add on the breakfast to the room package. It's worth it!

The excellent and attentive staff made us feel welcome and went out of their way to make our stay comfortable. We certainly felt very pampered. Upon hearing that we had a very early flight out of Seville, they made arrangements to have an elaborate breakfast (we were even given menu to choose from) delivered to our room at 4am.

Location's good too. We walked everywhere - La Giralda, the Cathedral, Alcazar, Plaza de Espana, Barrio Santa Cruz, Maria Luisa Park, etc. Bring a map if you must, but one should not miss the pleasures of getting lost in Seville's medieval streets and ancient alleyways.

We definitely enjoyed every moment of our stay at the Hotel Palacio De Villapanes and are looking forward to another opportunity to go back."

Holiday details

  • Travel date: Tue 16th of March 2010

A wonderfully romantic, hidden gem of a boutique hotel (former palace) in a superb location.

5
Brilliant
by
Reviewed Mon 25th of March 2013

"Following extensive research I chose the Hotel Palacio de Villapanes as the place where I would propose to my girlfriend. A wonderfully romantic hotel with excellent and responsive staff, we were treated like royalty (appropriate given it's status as a former palace) with every query taken dealt with efficiently. Restaurant recommendations provided to us by staff members were wonderful and a perfect introduction to the 'real Seville'.

The conversion of the palace into a boutique hotel has been undertaken with care and sensitivity; the completion of the spa for the coming Summer will give it an extra dimension. We are already planning our next trip to Seville and plan to come back!"

Holiday details

  • Travel date: Wed 24th of February 2010

Amazing new hotel opening in Seville, great staff, atmospheric building in a central location and free flowing cava!

5
Brilliant
by
Reviewed Sat 27th of October 2012

"Palacio de Villapanes is an old moorish palace which has recently been converted into a luxury hotel. On arrival, the friendly (English speaking) staff took care of our luggage while we were treated to a welcome drink in the stunning lobby/open air patio area. The room (deluxe) we stayed in was very spacious and convenient including a "jacuzzi shower" (basically 8 shower heads massaging your body).

Unfortunately breakfast is not included in the room package and is a little bit pricey (Euro 20.00 per person), to be fair, however, the quality and variety of the food was amazing - it's more of bruch actually than breakfast.

The hotel is conveniently located in a quiet street on the boarder to barrio Sta Cruz which means that it's a 15 min walk to the catheral.

One of the things I loved about this place was that guest have (free) access to bottled water, freshly squeezed juice and ice-cold cava during the day and evening all of which can be found on a little table in the patio. It's a fantastic touch and probably won't ruin the place, but it was great and made us feel very welcome and special.

All in all we had an amazing time there and I can definitely recommend this place if you are longing for a bit of luxury and pampering."

Holiday details

  • Travel date: Thu 18th of February 2010

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Hotel Palacio de Villapanes is also called

  • AlmaSevilla - Hotel Palacio De Villapanes
  • Palacio De Villapanes
  • Palacio De Villapanes Sevilla

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