10 Traveller reviews from Holiday Watchdog
Check your bill !
"We stayed for 2 nights at week end in March and were not expecting anything too wonderful and were not disappointed. The hotel is a little further than they say from the centre and being mid March it was either a chilly 25 min walk or a 8 euro taxi ride. The rooms are very dated but spacious enough and the bathroom plumbing is straight from the 1960's. Our check in assistant obviously had other things on his mind as it took him over 25 mins to check in the four of us, without a "please" or a" thank you" anywhere to be heard. I have to say not all the staff were as welcoming as this example. On checking out I noticed I had been charged 7 Euros for internet access even althoughI had had used it for all of 5 minutes to check in for the following days flight home. I was also charged for 2 nights In House movies which didn't exist as the tv was unwatchable. I suspect that this hotel is not typical of others in the city but would definitely stay elsewhere next time in San Sebastian as the city itself is wonderful."
- Travel date: 19th March 2007
not a four star hotel
"The reception, bar and restaurant areas are clean and give the appearance of a 4 star hotel, however, the bedrooms have been 'touched up' and not modernised to a current 4 star standard, but they were clean and acceptable. There was major work going on inside the hotel and the lifts were out of order, guests could use the staff lifts which were grotty. The room service was poor but the reception staff was helpful. My gripe with this hotel is the parking, there is a massive car park outside the front of the hotel which is park & pay, but every time you take your car out of the car park you PAY. The hotel had no means were you could pay for 24hrs parking and use your car when you wanted. The location of the hotel was ok and was only approx a 10 minute walk to the beaches. San Sebastian is a lovely town, clean and safe."
- Travel date: 27th October 2006
A great hotel
"This is a really nice hotel, clean, good facilities, friendly staff. It is situated a little out of the centre of San Sebastian (25 mins walk along the Playa de la Concha) but near to a nice beach Playa Ondaretta and other attractions. The rooms are clean and spacious with a nice balcony. The hotel has a good restaurant which is a little pricey but good quality. It also has a bar area with tapas and drinks. The swimming pool is a bit on the old side but is clean and nice to sit around. There are plenty of sun loungers and a fairly large grass area. For the price of this hotel, it is a great bargain. To the reviewer who complained about staff not knowing about the buses, this is probably because they simply do not use them! Try the Tourismo - they have comprehensive maps."
- Travel date: 31st July 2006
Better than it first appears
"Difficult to get to if arriving by train. Best advice is to take a taxi or catch the bus near the tourist office (15min walk from train station) which actually stops right outside the front door. Looks terrible from the outside but foyer is completely renovated and rooms are very nice - what you would expect from a 4star hotel! Huge bathrooms and bedrooms, with balcony outside to catch the sea breeze. Breakfast was too expensive for us so cant comment. You can easily walk to the city centre down the road and around the gorgeous bay beautiful at all times of day (takes about 20min at an easy stroll). You appreciate the walk back after a full tummy of tapas! And its beautiful and quite safe to walk back at night. Or there's that bus again!"
- Travel date: 4th July 2006
"For what we paid, the service was poor to say the least. 1. Room service was rubbish, we werent able to get a response let alone make an order 2. No lift access (renovations) despite being on the 6th floor 3. Hardly anyone in the hotel spoke english 4. Other facilities such as pool and tennis court was in a messy state 5. Rooms very dated 6 Noisy - renovations were constant throughout our stay For what you pay you'd expect a little more. Probably worth paying a little more and staying on the beach, at least you save on cab fares and are right on the doorstep to the great little cafes, tapas bars and shops. All in all i'll definitely avoid this hotel on my next trip to San Seb."
- Travel date: 26th June 2006
Possibly my Worst Ever Hotel Experience
"Firstly, this could not possibly be a 4 star hotel. There are no facilities- the pool and tennis court were grotty and dirty and weren't even open despite the very warm May weather. The rooms were very dated and the hotel itself resembled the set of The Shining. The drilling and noise of the refurbishment was constant and you could hear clearly the gusets in the next room anyhow. It was a good job I speak good Spanish because the staff did not have a word, although they were generally friendly. Overall, the hotel was just depressing, both inside and out. We voiced our disappointment on checking out, particularly about the noise but we were given a polite sorry and that was it! Not the best way to enjoy the beautiful city of San Sebastian. I would not recommend this hotel to anyone despite getting a good price online for our 4 night stay."
- Travel date: 17th May 2006
"First of all, San Sebastian in January can be VERY rainy. We stayed 4 nights at the Barcelo Costa Vasca and it was a lousy hotel. The good things about it is the breakfast which is excellent, and the breakfast staff is great. The receptionist are also quite helpful but the hardly speak English. The hotel is noisy, you can actually hear whats on your neighbours tv, or wheither they are showering or flushing down. Its hard to get a nap during the day because the maids are cackling and make alot of noise. For some reason there is not a single place to sit down in the big roamy lobby, all the sofas are stored in the restaurant. There are 2 tiny old elevators and the stairs that lead up to it doesn't have a ramp for wheelchairs and baby carriages which is quite annoying. The webpage of the hotel is quite misleading, this is not a 4 star hotel, it says it's newly renovated but its actually quite worn down. The hairdryer from the 70ies in our bathroom was working in 2 minutes then getting so hot it was burning my hand. The swimming pool is a dirty outdoor swimming pool which is closed in the winter. This wasn't clear on the website. There is a highway behind the hotel which makes it hard to have the window open when inside the room, the back side of the hotel is also quite trashy. There is no information about the hotels facilities (because there are none) and there is no internet connection available which is absolutely ridiculous in the year of 2006. This hotel is not for business, not for families and I can't imagine young people would like to stay here either. I actually began to wonder if it mainly was for those who worked there."
- Travel date: 9th January 2006
"We took advantage of the barcelo web site special rate of 60 euro, and were satisfied with what we got for that price. The a/c worked, and the rooms were quiet, even though we were on the first floor. The bathroom was dated, but everything worked and it was clean. The breakfast was enough and had a variety that could satisfy almost anyone. The paid uncovered parking was in front of the hotel. Taxis were availble in 5 minutes, after requesting them to the front desk."
- Travel date: 12th October 2005
Pretty poor service
"We stayed for 2 nights but ending up paying a whopping 231 Euro but admittedly the whole of San Sebastian was booked up during August. For this money we were expecting excellent service, but found the staff quite snotty, and the rooms dated."
- Travel date: 20th August 2005
Good Choice in San Sebastian
"The Costa Vasca is a red brick 9 story hotel with a large lobby with a bar, lseating area and ground floor cafe. The building seems to be about 25 years old but is in good repair. Rooms on the front sport small balconies, those to the rear do not. Most rooms are twins and the beds can be pushed together to form a large queen. Bathrooms are well equipped and contain the usual hairdryer and supply of toiletries. Parents with small children should note that the back facing rooms have windows that open and do not have screens. The drop is shear and little ones need to be watched. Completing the picture, the hotel has a pleasant outdoor swimming pool open June thru September and a tennis court. There is ample parking. The rooms ending in 6 on each floor are large and can easily accomodate a third bed. Two elevators are large (for Europe) and swift though, oddly, the elevator lobby is up a set of five stairs - awkward if you have mobility problems. Staff were professional and obliging but spoke limited English. Our reservation for three was in good order but upon arriving at the room, the third bed was nowhere in sight. A call to the front desk resulted in an "oops! and within 5 minutes a smiling staff was at the door with a full twin bed on a dolly followed by another staff with bedding, pillows and extra towels. Three minutes later and - hey presto! - a room for three. Much nodding and smiling. We were impressed. The neighbourhood is one of upscale lowrise condos with beautifully kept grounds. The street Via de Pia Boroja slopes steeply down to the sea and the English Garden and Onderrata Beach. (10 minutes). A further 15 to 20 minutes along La Concha, the main beach, gets you into town. Delicious coffee and croissants can be had at la Perla, on the beach half way into town where we also had our breakfasts since we didn't feel like paying 15 euros at the hotel. Return to the hotel by cab though - 6 to 8 euros from the center - because unless you have the legs and stamina of a mountain goat, you won't make it back up the steep Via de Pia Boroja. Run by the Barcelo chain, noted for resorts, the Costa Vasca is a comfortable, reasonably priced and professionally run choice in a town where hotel options are limited during the busy summer season. Recommended."
- Travel date: 13th May 2005
Barcelo Costa Vasca is also called
- barcelo san sebastián donostia
- barcelo hotel costa vasca
- costa vasca barcelo