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Patio

Reviews summary

4
Good
1154 reviews
Brilliant
855
Good
244
Average
46
Poor
7
Awful
2

19 Traveller reviews from Holiday Watchdog

Best Birthday Ever

5
Brilliant
by
Reviewed 19th February 2013

"The Santa Isabel was the "Spanish" experience we were hoping for. The hotel staff could not have been more pleasant and helpful. The Alhambra was our destination and the Santa Isabel staff located the perfect guide for my "birthday tour". The breakfast was delicious & the living room made a great place to play afternoon bridge and cocktails. The decor added to the stay and charmed all of us. We became hopelessly lost in trying to find the hotel and hired a taxi to lead us there. Just an FYI for fellow travelers. Reserve parking in advance!!! Essential."

Holiday details

  • Travel date: 22nd April 2009

One of my favorite hotels!

5
Brilliant
by
Reviewed 12th February 2013

"I can't say enough about how enjoyable our stay was at Santa Isabel La Real. Was disappointed to only have one night there. The front staff were extremely friendly and helpful... they really made us feel welcome. They were also helpful in booking our tickets to the Alhambra. Our room was on the third floor and was exceptionally clean, large and comfortable. A friend stayed on the 2nd floor and his room was also very nice. The rooms look out onto a central courtyard, in addition to having exterior windows with nice views. They have a nice sitting room downstairs, in addition to another room where breakfast was served. A couple blocks up the street is a perfect plaza for enjoying the sunset view of the Alhambra. In the 2 weeks we spent traveling around southern Spain this was without question our favorite hotel."

Holiday details

  • Travel date: 8th March 2009

A great hotel with excellent service

5
Brilliant
by
Reviewed 6th February 2013

"We chose the Santa Isabel la Real hotel after reading some reviews in TA and it was an absolutely perfect choice. The hotel is in an old building in the ancient and atmospheric Albaicin area, on a hill right in front of the Alhambra. It is run by a family, who transformed the old house in a hotel a few years ago. We met at least three siblings working there, two ladies and a guy, and they were all very nice. There are only 11 rooms, and this make the place extremely quiet, cosy and with a customer care that we have rarely seen elsewhere. Many details show a superior attention for the guests and their needs, the attitude of the staff is extremely attentive and helpful and basically is a luxury hotel at the price of a mid-range hotel. The double room were we stayed (9) cost 105 Euro per night and was totally worthy. Also the breakfast, that is included in the price, is excellent and varied, and is available until a friendly 11am. The top floor rooms (8-11) offer a peep to the Alhambra and they probably enjoy more light than the lower ones, all placed around the small patio. A couple of small but frequent city buses stop just next to the hotel entrance for those who don´t want to hike all the way back up hill. The city centre is quite close and down hill from the hotel! In general it was a fantastic experience and we would definitely go back there if we´ll go again to beautiful Granada."

Holiday details

  • Travel date: 13th January 2009

Really nice staff, good location, exceptionally well run hotel

5
Brilliant
by
Reviewed 10th February 2013

"A spotlessly clean, hillside hotel with a comfortable bed, excellent bathroom and a very dedicated, multi-lingual staff. Returning to the room was never a disappointment: the room was perfectly clean, the bed freshly made, with plenty of hot water for baths, with the towel warmer being a particular treat to us (such a luxury to me). Our room (Cuatro) had a window over the street and opening the window on a warm day (yes, in December) left us with a cool breeze on a sunny day redolent of so many spring time naps. My Spanish is rudimentary, but I never felt at disadvantage here. Most of the hotel staff either spoke English well or took the time to talk through until we understood. Our departure was so early and before breakfast is served so the staff made sandwiches for our journey. This shows the kind of personal, touch this hotel provides and really tells you that the service is quite friendly. One thing to note is that this hotel provided for a healthy, eco- conscious trip for us. The hotel allows you to set the frequency with which your towels are cleaned, and the bath fixtures allow you to control the amount of water you use. Though common in some countries this is not yet standard everywhere and we appreciated it. As well the hotel's location on a hill allowed us to opt for a healthy hike each day which, due to the minimal access for cars was something we enjoyed. Cabs and busses do come directly to the hotel, but those are options and we liked that there really was only a few vehicles on the hill at any time."

Holiday details

  • Travel date: 23rd December 2008

Delightful in every way

5
Brilliant
by
Reviewed 1st February 2013

"We had the great pleasure of staying at this hotel in October. We had intended a one night stay just to facilitate a visit to the Alhambra, but as soon as we walked through the door we fell in love with the place and decided to stay an extra night within 15 minutes of arrival. It is a real oasis of tranquillity with rooms that are simply but tastefully decorated in traditional Spanish style The staff [real human beings!] are also charming and helpful. We have absolutely no hesitation in recommending this hotel to anyone else. Its location in the Albaicin puts it within easy reach of all locations, and if you don't fancy using your legs, various small buses regularly stop outside. Some have commented on the difficulty of arriving by car....it is indeed within the twisty, cramped roads of the old quarter, but if you read the directions from the hotel very closely you will get there. But, a BIG tip from us - buy yourself a roadmap of Granada from a service station!!! Plan your route thoroughly in advance. And stay calm, the traffic isn't as bad as some major cities and if you lose your way, pull over, work the problem out, and start again - its a small city so it doesn't take too long to go around again!"

Holiday details

  • Travel date: 21st October 2008

A Great Find

5
Brilliant
by
Reviewed 10th January 2013

"My family and I stayed at the hotel for 4 nights and this hotel is a gem. Because there are only 11 rooms, staying here feels very personal and friendly but private too. Like an earlier reviewer, we too had two ground floor adjoining rooms with our kids next door but this is the only experience we shared with the reviewer as the rooms certainly weren’t dingy or musty, and remember this was February. The open courtyard in the centre of the building really gave the place the wow factor, and even though the canopy was sometimes drawn the place was always bright. It was clear that cleanliness was also a high priority, something my wife is always nervous about. The staff were superb and always polite, especially the lady who prepared breakfast and tidied the rooms who couldn’t do enough to help. Breakfast was good but modest, as is the Spanish way. They have a secure luggage store room and are happy for you to use this, the lounge and the toilets until your flight departs. There are several good restaurants a stones throw from the hotel and we really liked El Aj. The only negative thing I would say isn’t really to do with the hotel but with taxis. Unfortunately because of the limited car access to the Albayzin the hotel couldn’t arrange for a taxi to be ready for us at the airport, though there were plenty available when we got there. On the return journey however they could book us a taxi but unfortunately the driver ripped us off by charging 6 euro more than the going rate."

Holiday details

  • Travel date: 19th March 2008

Quaint and cozy

5
Brilliant
by
Reviewed 7th January 2013

"1st, if you are flying in from elsewhere confirm the price with the Taxi before leaving. Their website gives an approximation to the Albayzin...agree to it before... The hotel is like being in a private residence. We stayed on the top floor in an interior room (#7) and it was very nice. There were numerous pieces of carved wood, in typical "Andalusian Style" as well as a very nice shower/tub that was welcome after a long day of walking through the winding streets. Looking out the 3rd floor allows views across the ravine straight to the Alhambra and it is beautiful any time of the day. Staff were helpful and they had a laptop that was available for internet use, or they have wireless that you can use on your own computer. The only problem we had was a music festival in October. We heard the concert until 3:30 in the morning! But alas, it was vacation and will serve as a great memory."

Holiday details

  • Travel date: 16th January 2008

lovely hotel

5
Brilliant
by
Reviewed 17th January 2013

"3 days in Granada for New Year's Eve, at Santa Isabel la Real. We find most other reviews quite accurate, so I'll just add a few comments: * for any price quoted, you must add 7 % IVA (VAT) E.g. breakfast is 10.70 EUR, not 10 (quite pricey for Spain) * I found room 2 (ground floor) to be poorly soundproofed, you can really hear the neighbors, especially using their bathrooms. * heating was excellent (important in winter, as it was freezing at night) * room 2 has a window that opens only onto the patio, so it gets little natural light. I suppose this is a plus in the summer heat, though * watch out for the sign 'se venden pasteles' on the gate of the convent next door. When it's up, you can buy homemade cookies from the nuns. * the Flamenco show the hotel recommends and books for you at Los Tarantos is not a good show, we were disappointed. * nice, helpful staff * walking up from the Catedral bus stop or from Plaza Nueva is steep but not so long (15 minutes up, 10 mn down) All in all a really nice experience at this hotel. And there is really plenty to do in Granada for 3 days, making it an ideal long week-end destination."

Holiday details

  • Travel date: 8th January 2008

Perfect spot in Granada

4
Good
by
Reviewed 26th December 2012

"This is a little gem of a place situated in the old quarter of Granada. Buses to take you to the centre of the city and the Alhambra literally stop out outside the door. It has a traditional courtyard interior but also has the benefit of a lift for getting your luggage up to the higher floors. Prices are fair and the staff were very helpful with advice on getting around the city and good places to eat. The hotel only provides breakfast. The buffet was not enormous but in a small hotel it was as much as you can expect. I would highly recommend it."

Holiday details

  • Travel date: 23rd October 2007

Pricey but lovely inn in Granada

3
Average
by
Reviewed 29th December 2012

"We just returned from a Spain/Portugal trip and enjoyed our stay at the Santa Isabel la Real, a cozy renovated home in the Albayzin district of Granada. The room was beautifully appointed and very comfortable. Nonsmoking property. Staff was friendly and helpful in general, particularly the kind woman who helped us at check in with our lost baggage coming in by air from Madrid, and offered to call the airline for us. However, the staff person the next day wasn't very helpful and didn't offer to help call the airline for us (not fluent Spanish speakers) when we still hadn't gotten our luggage, and in fact, suggested we call ourselves as "it was free or little cost" -- and we ended up getting charged for the call. Only a bit more than 1 Euro but still.... The breakfast was very good, but was an additional 10 EURO per person, quite pricey. But we didn't seem to find anything much better for breakfast around the hotel, so the convenience factor won out. The local bus stopped right in front of the hotel and goes throughout town and to the Alhambra, which was super. Overall, a nice stay but we might consider a more centrally located hotel in the future."

Holiday details

  • Travel date: 2nd October 2007

First Class Hotel

5
Brilliant
by
Reviewed 25th December 2012

"Probably one of the best hotels we have stayed in.........we could not fault it. The original building has been retained and the internals are nicely appointed. Location in the Albacyn district (much to see here too) is good and most points of interest in Granada can be reached on foot. The staff and service are wonderful and it is such a pleasure to return to a "home from home" each day after sightseeing. Rather pricey but worth it !!"

Holiday details

  • Travel date: 9th September 2007

The rudest staff ever!

2
Poor
by
Reviewed 9th December 2012

"I think we must have stayed in the wrong hotel! I chose this hotel after reading TA reviews and so was really disappointed with our experience. Directions to the hotel are from Malaga only and so when we got lost in central Granada I rang for some directions and I was told that the directions would only work if I went back to the Malaga motorway. Well since we'd come in from Seville this wasn't really an option! The only other help offered was to abandon our car in Granada and get a taxi to the hotel. We were determined to find the hotel and eventually- after 1 hour or so we did. The hotel is located in the tiny,ancient Albacyin area. The hotel staff could easily have directed us there and we then could have followed the last of their printed directions. So we arrived late at night and were then presented with "a timetable" and various rules- if we wanted to take breakfast in the morning we must tell then the night before. Not only had `I requested breakfast in my booking but before I went to bed I told the member of staff that we would want breakfast. The next morning the 4 of us walked into the tiny breakfast room that had 2 of the 6 tables occupied and the rest empty. The next minute my "friend" from the night before came into the room brandishing his copy of our booking form and said "I told you, if you wanted breakfast today you had to tell me last night." I was horrified at this man's attitude and reminded him that I had asked for breakfast. We sat down and he disappeared. The lady replenishing the breakfast goodies was by far the nicest member of staff in the hotel. The breakfast was very good too. And so to our rooms. We had 2 interconnecting rooms on the ground floor. They were spacious and obviously it was nice to be connected to our kids. But the rooms were dingy, dark and smelt musty. The only natural light was from the internal courtyard. It was like being in a cave.There were no external windows. The bathrooms had no natural light and were very basic. The pluses - on the bus route into town and very near a lovely little square. But stay here again - Never! Just for the record - the member of staff did apologise later for "the mistake.""

Holiday details

  • Travel date: 12th July 2007
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