H10 Salauris Palace
39 Traveller reviews from Holiday Watchdog
"We stayed here back in 8th July 2014 me my hubby and daughter , this hotel caters for all ages, needs etc... staff here provides top quality service, food is good in restaurant and outside in the food huts, also bar meals etc, there's a indoor gym sauna steam room jacuzzi, and play area along with spa downstairs with a huge indoor pool, on level floor there's a big pool outside, on top floor adults only swimming pool and outdoor jacuzzi up there as-well...h10 is not far from beaches, across the road there's a local bar called titanic/O'Brien excellent service provided here as well with great food served and friendly staff.... locals told us about the bus passes you can purchase for 2 adults 1 child for â¬22.00 at any information cubicle or at bus station Salou this card provides 10 return bus trips for 3 people to Salou, la Pineda, cap De Salou, Terragona, Barcelona etc..... (worth buying).... we enjoyed our 1st time away and just re booked again top holiday fair play ....
- Travel date: Fri 2nd of January 2015
3rd time unlucky !!
"We have had two fantastic holidays in salou, both occasions we stayed in the Solaris Palace H10 hotel.
This being our third visit we expected the same result, ..... How wrong we were.
The hotel, and it's facilities are great, as is the location to the port Ventura theme park, but we all noticed a marked difference in the standard, and the quality of the food.
Whilst it looked good enough to eat, the supposedly cooked food was cold !!, so unless you had something from the grill, and even then you had to ensure it was well done, your only other option was to re heat it in the microwave, ( hardly four star cuisine ! )
We arrived on the Friday afternoon, so had a snack in the pool bar area which was okay the bar had dirty plates, we had our first evening meal that night and noticed the standard was well below what we had here before.
After our Saturday evening meal, which both my wife and I chose to play safe and have the salad, we both awoke Sunday morning to feeling unwell.
We had booked two day tickets for the theme park, and our lass was keen to hit the rides, so we duly set off.
Upon entering the park I had to make a run for the loos, which turned out to be most of the morning for me.
My wife was violently sick whilst in the que for the first ride, and I just got worse as the day went on, so much so that I could not get warm, had severe stomach cramps, with every bone in my body aching, and I could not stop shaking.
We were both ill, so we both sat out the entire day feeling ill while our poor lass had to entertain herself, not much fun for her
We both came to the conclusion that it had to be the food, we complained to our rep and had the usual flannel " you are the only ones" etc, so we did a bit of asking around, turned out there were between 20 - 25 people with the same symptoms 9 in one group alone, and all made comments about the food standard.
My wife spoke to the hotel customer service, and the response was " it's viral and all the hotels are having trouble "
Sorry don't buy that answer, cold food and dirty plates means trouble, there is a problem here in the Solaris palace hotel
And what's more the travel agency's damn well know it and will continue to send you here.
We won't be coming back.
YOU PAYS YOUR MONEY, YOU TAKES YOUR CHOICE, YOU HAVE BEEN WARNED, THE FOOD IS NOT UP TO STANDARD !!!!!!!!!!"
- Travel date: Wed 28th of May 2014
A great holiday as usual !
"My wife and I spent a wonderful 2 weeks at the Salauris Palace in May and it was great.The staff at reception were so nice, always a smile and willing to help. The very nice porter took us and our luggage to our room, where do you get that nowadays.Our room as expected was spotless and well appointed, a 32" lcd tv on the wall! Our beds were very comfortable. The maid service came every day to make beds and clean the room and were so polite. Now, I have read so many reviews that said the food was terrible, what nonsense. We found the food to be of a very good standard, if a little repeated on the second week. But there was always a great selection of food to suit everyones taste. The salad and fruit were something to behold. The restaraunt staff could not have been more helpful. The pool was fantastic if a little cold for my liking and the pool area was always clean and you will always get a sun lounger.
The entertainments room is great with nice sofas and armchairs. While we were there we had an Abba act as well as a motown night which was excellent, even I was up dancing. The bar staff and waiters were outstanding. Now my only two slight concerns, 1. I am an insulin dependant diabetic and need a fridge to store my insulin but have to pay 30 odd euros for a small fridge.Now to give credit the reception staff did offer to keep my insulin in their fridge but I could be up and down ten times or more even at night.2. Please could they put a few more english channels on the tv than three news channels.There are entertainment channels in spanish, german, french and dutch so lets have more brit tv. I wouldnt even mind paying an extra few quid for it.
But that is nothing to the really excellent hotel where we spent our holiday. Go and see for yourself you will be glad you did. Oh by the was 10 mins to Portaventura and 5 mins into Salou. Enjoy!"
- Travel date: Sat 4th of August 2012
Salou is lovely, Eurozone v.expensive right now
"We stayed here 18th July 2011 for one week, two adults (40's) and 15-year-old son. The hotel was of a good standard; clean, well laid out, reasonably sized rooms, flat screen tv, good sized balcony with furniture.
Salou is quite built up so space is at a premium, therefore the pool area is tight for space. Not an issue for us as we are beach people and the beach of Salou is absolutely stunning; wide, golden sands, lots of sunbeds and various umbrella/shade options. All these facilities are pay for, but comfort on holiday is something we are happy to pay for. Each section of beach has it's own beach bar/lunch shack, and the beach side facilities for toilets, gym, exercise classes, fashion shows, light shows, is just amazing.
Food in the hotel was OK, not spectacular but could definitely find something different to eat every breakfast and evening meal. My only gripe : very little or no vegetables at evening meal time. The hotel caters for a variety of nationalities and clearly vegetables with dinner isn't as standard elsewhere as in the UK.
Overall, a comfortably priced hotel, well located for Port Aventura (one direction) or the beach and bars (opposite direction). BEWARE, the eurozone is very expensive at present : Half Board for one week, we needed a further Â£150 spending money than budgeted for."
- Travel date: Tue 23rd of August 2011
room not ready
Food was poor
Not recommend to older couples
Prices in Spain (ice cream tea etc) expensive
also we had a very early flight got to hotel about 10.30
did not get room till 1.45 "
- Travel date: Mon 20th of September 2010
hotel hot, reps not
"We had a great week at the Salauris Palace, all the staff were very friendly there was plenty of choice at meal times and the Hotel was clean and well run catering for famailies and couples. The only problems we had was with the excursions recommended by Thomas Cook. Very overpriced for what you get, one of the staff on the jeep adventure said that you can get a package of 4 different trips for 80e per person if you book direct, thomas cook charge 40e per trip on average (thats 20e each in commision) One definately to avoid is the haggle and splash as they list snorkelling eqiupment supplied but ther wasn't any and you get to spend 2 hours walking round a dodgy market on your own, when something goes wrong and you complain to the reps on site the're not interested, just tell you what you want to hear and then spend the rest of your holiday trying to dodge you. Also avoid the free days out, they say you have to listen to a 20 minute presentation on sleep therapy and the rest of the day is yours, It's actaually more like a 2 hour presentation trying to sell you beds at 1000e each. If you want a day on the beach get the bus to Cap Solou, lovely bays not many people"
- Travel date: Tue 28th of July 2009
"stayed at the hotel for two weeks.
one of the best hotels ever stayed in .
clean , nicely decorated , large pools and great entertainment.
would gladly stay there again.
plus port aventura is far from the hotel , a great theme park/water park for all ages.
we went several times we liked it that much."
- Travel date: Sun 8th of March 2009
I have stayed at the Salauris Palace 3 t...
"I have stayed at the Salauris Palace 3 times, and hoping to book again for next Summer. It is ideally located in a quieter part of town but only 5 minutes walk to the shops and bars, 10 min walk to the beach. Is located on a quite busy road though - but not noisy.
Food is excellent, however the first time I stayed there we were there 2 weeks and obviously they repeat the menu every week, so did get a bit samey. Plenty of choice though and even a special childrens food section and puddings galore.
Great for kids, plenty going on of a night and they have a small play area for them. Their best kept secret is a rooftop solarium which gives you a great view of the Dragon Khan ride at Port Aventura - a great day out ! A short taxi ride away, but you can walk home down the hill ! Staff very friendly and the reception has air conditioning, great when you come in. Rooms spacious and clean, can't fault the place. Have a great time!"
- Travel date: Mon 22nd of September 2008
Stayed at the H10 Salauris Palace Hotel...
"Stayed at the H10 Salauris Palace Hotel in September 2008. Having stayed at a previous 4 star H10 hotel in another resort, we expected the standard to be the same which was excellent.
Unfortunately we were sadly disappointed. We would not recommend this hotel to anyone.
The food is cold, uncooked and inedible. We tried visiting the restaurant at different times but this was to no effect. We only ate twice and had to go out every other night for a meal. Ridiculous when you have paid for Half Board.
The maid service may be good regarding cleanliness but the noise made by them from 7.30am is annoying when the purpose of a holiday is to relax and have a lie-in!! Not possible when the scraping of furniture and slamming of doors is horrendous!
On a positive, the pool area is good, snacks at the pool bar are good and the reception staff are most helpful.
Would strongly not recommend this hotel as it definitely is not a 4 star by any stretch of the imagination, it is more like a 2/3 star.
- Travel date: Tue 16th of September 2008
We have recently returned from a wonderf...
"We have recently returned from a wonderful holiday at the Salauris Palace Hotel. The hotel is ideally situated just down the road from the Port Aventura resort hotels and you can even see the fireworks at night from the hotel steps! We regularly spent time at the park and this was just a 10 minute walk on a slight hill. Travelling with my husband and son (aged 10) we were impressed with the standard of accommodation and were fortunate enough to be allocated room 442 which is a lovely 4 bedded room with loads of space over looking the pool. The pool area is lovely and because many residents were off to the park or water park most days, sun loungers were gotten without the usual fight. Every week the hotel would put large inflatables into the pool for the children to play on, this was well supervised by life guards. The restaurant was well laid out and the food in abundance. My only complaint was lack of red meat! If you like Pork and Tuna you will be fine. Salads were lovely and the sweets even better. The hotel has a locked back entrance and can be accessed by using your room card, we were pleased with this and felt our child was secure whilst in the hotel grounds. The hotel is spacious and our son enjoyed the games room and the outside pool tables and occasionally had a game of basket ball on the court next to the kids play area. The hotel is another 10 min walk from the shops, bars and restaurants. We enjoyed going to Michaelangelos for a snack (this is a lovely bakery, on the same lines as greggs) and was cost effective and tasty for bagettes. If you enjoy live music and great atmosphere then I would also recommend a trip to 'Danny Boys' - the Irish Bar. We had 2 great nights and buy one cocktail get one free was the icing on the cake. We will definately be returning to Salou as we really enjoyed the theme park and aquapolis water park and we would definately come back to the Salauris Palace. Be warned a week is not long enough at this resort!"
- Travel date: Sun 27th of July 2008
I have stayed at the Salauris palace hot...
"I have stayed at the Salauris palace hotel on a previous holiday, hence the reason I went again this year.
The hotel is beautiful and very clean, situated centrally within walking distance of all amenities and town centre.
I stayed on a half board basis amd found the food this time very repetitive, if you liked veal or fish you were okay as this was on the menu every night in some shape or form. My teenage daughter and her friend lived on chips, cheese and crusty bread for a fortnight I survived on salads. With the food being like that I found I was taking the girls out for food which meant I was spending double to feed them.
That was my only gripe about the hotel until I reached the airport for my return journey and discovered to my dismay that Â£60 of English money had been removed from my purse and Â£20 English money from my daughter's.
These purses were in the safe all of our holiday up until the 5 July 08 the Saturday before we came home and we were packing, we unfortunately left them in our cases ready to put in our bags in the morning.
My sister in law then telephoned me when she got home to tell me that she had misplaced three tops. She knows these items were not left in the room as we are very thorough when it comes to checking rooms before we leave. These items have then been taken from her case, when we don't know but we know for a fact these have been taken.
It seems a pity that these things have to spoil a holiday and make people wary of going on holida, we paid the extra money to visit a 4 start hotel and a very well known one at that, only to have this happen. to say we are severely disappointed is a big understatement.
I on a number of occassions had a problem with my swipe card while trying to enter my room, I then asked the maid if she would let me into my room, this was done without even asking for proof that I even stayed in the hotel or if in fact that was even my room. I could easily have been entering anyone's room. This security aspect should be picked up on for future purposes.
Overall I had a fantastic holiday and would go back to Salauris Palace without hesitation but I would check on this aspect and inform them of my experience this time.
- Travel date: Fri 25th of July 2008
There is nothing bad I have to say about...
"There is nothing bad I have to say about this hotel it was really lovely, I would def want to stay there again, there was so much choice of food, for breakfast and dinner. The rooms were modern and extremely clean. The staff were friendly and it was situated in a perfect location close to everything. I would highly recommend this hotel.
- Travel date: Tue 22nd of July 2008