94 Traveller reviews from Holiday Watchdog
"I HAD THE WORST EXPERIENCE OF MY LIFE AT THIS HOTEL!!! .
I'm 18years old and I went to this hotel for four nights with my 20 year old boyfriend.
We arrived at the hotel at 2.30am , had a few hrs sleep and a shower then went to the pool at 12 lunch time, we went back up to the room at 2pm to find the maid had been in the room(even though we'd only been in the hotel a few hours) she'd made up one of the two unmade beds (dead giveaway that the maid had been in) didn't touch the bathroom/shower that had also been used.
We found this very bizarre and couldn't really get our heads round it so I checked the wardrobe that my bag was in with my purse inside, and the 340 euros that we'd sat and counted before we went to the pool was now 160 euros.
We would of used the Safe if we'd of been told at check in that we had to pay for it at reception!
when I did go to pay for the safe key after the incident, even though they knew what had happened they made me pay for 4 nights and not just my remaining 3!
After waiting 4 hours to speak to the manager, we were told he couldn't look at the cctv due to "Data Protection" (but yet he knew which maid had been in the room), and he just directed us to the police station to "OPEN A INVESTIGATION " (his words).
I'm 18, I'm on holiday for 4 days in a foreign country can you imagine how scary the prospect of doing that was for me....
We did try ringing the police but due to the language barrier we gave it up as a bad job, there was no English spoken.
My first day and I just wanted to come home..
Needless to say I will never be returning to California Gardens Salou EVER!!"
- Travel date: Sun 1st of July 2018
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- Travel date: Tue 12th of July 2016
ser clear of the restaurant.
"Stayed here from 19/06/1915 for one week, no complaints at all about the hotel cleanliness staff etc, the entertainment was not very good so we were out and about of a nighttime, the room was a bit small, but for the two of us was ample, the sheets towels etc were changed everyday and the cleaners did a fantastic job, my big gripe was the food, we had booked half board, but the food was terrible, most of it was uneatable, after the second day we were eating out, we had an early flight back so booked breakfast, all there was were stale bread no butter or anything and a coffee machine which did not work.
- Travel date: Sat 27th of June 2015
"This hotel was amazing in all ways staff all brill and helpful and the food was spot on cannot fault it in anyway ,the room was lovely and clean too .and the bar and entertaint was good too .and the swimming pool lovely and clean however never could get a sun bed as towels were always on them . our room over looked the night club but never bothered us in anyway.so if you wanted a gud stayed id recommend 100% . thanks guys for making our holiday a good stay x"
- Travel date: Wed 18th of July 2012
WORST HOTEL IN SALOU!! EVER!!
"stayed here last year for 7 days and i can honestly say i will never step foot in this hotel again!!
the food is the same every day, dirty cutlery, glasses, plates etc... the rooms are pretty small especially if you have a large family. they have the same entertainment every night, staff aren't very friendly and the pool rules are horrendous!!! if you have children who want to go swimming with lilos or big rubber rings they will not be allowed anywhere near the pool with them which i thought was absolutely ridiculous!! the only time we stayed inside the hotel was breakfast times, tea times and when we went to sleep... we would goto other hotels we had previously visited to use their pools (salou park and med village in cap salou). i mentioned entertainment being the same everynight, if your a huge bingo fan then it is a bonus for you but we found great entertainment down at the local bar and club 007. oh before i forget another tip, keep your luggage with you, do not put it in storage downstairs, you cant operate the lift to get down."
- Travel date: Thu 15th of March 2012
"we have just returned a party of 6 of us and not one of us had a complaint about this hotel.it was clean maids were in every day and were pleasant . food was of a great standard and catered for all nationalitys and was really tasty.four of us stayed in room with a pool view which also looked onto a nightclub which we were told from other reviews that was very noisy but there was only a little noise to be expected."
- Travel date: Tue 13th of September 2011
Excellent Hotel want to go back!!
"Have just got back from this Hotel 4 days ago and had a fabulous time! I do not agree with any of the negative comments regarding this Hotel.
The Hotel itself is very modern and clean and has a great pool area. The Food was fantastic - Lots to choose from however the menu does get repeated every seven days. Even my 6 year old who is quite a fussy eater enjoyed the food.
The evening entertainment is quite average but it's normally the same where ever you go. The daytime entertainment was better, a lot going on for the kids such as mini golf and water polo. A lot of people mentioned the staff were rude but they were not. They may have come across that way but they made a fuss of my daughter and were very friendly when spoken to. I think the language barrier may have been why some of the staff came across rude.
The Hotel is in a fantastic Location, 5 mins walk to a supermarkiet, 10 mins to the shops and 10 mins walk to Port Adventura. I have to say that yes there was a lot of noise outside the Hotel in the evening but we did not hear a thing once the doors to the balcony were closed even though there was a night club across the road. We all slept straight through everynight.
Overall we had a fantastic time the only negative comment I have was that our transfer dropped us off at the Apartments side of the hotel so we had to walk through the pool area with our cases but that aside it was brilliant and would definatley go back again with the family!! "
- Travel date: Fri 2nd of September 2011
"After reading the reviews before we weny we were a bit concerned especialy as our 6 year old grandaughter was coming.
On arrival we were pleasantly surprised as the hotel was very clean and modern.
Our rooms were the same, clean bright and modern. The bathroom was new and modern with clean towels every day.
Our balcony was great we could see the rides at portaventura and the fireworks there every night.
The pool area was large with a large number of sunloungers available, if towels were left on loungers for long they would be taken off by the lifeguard.
The food at breakfast and in the evening was good with a good variety, and our grandaughter loved it.
We found if you spoke to the staff they were friendly and made a fuss of our grandaughter, all waving when we were going home and wishing us well."
- Travel date: Thu 1st of September 2011
Rude staff, dirty plates and sleep deprivation!
"Our hotel, like many other Thomas Cook holiday makers was changed the day before departure from the 4* California Palace and downgraded to this god awful place. Having read the reviews we assumed people were making a fuss over nothing, how wrong we were! I really have nothing good to say about this or the way Thomas Cook have treated us. The room was small although clean. Upon arrival we were directed to the second block (overlooking the nightclub) by a non-smiling, unwelcoming member of staff, the first of many. I speak Spanish and also enjoy Spanish food as I do not go abroad to eat what I can eat at home. However, what was served was stewed beyond belief and tastless prompting us to spend a ridiculous amount of many eating outside of the hotel. The plates and cutlery were covered in food debris which leads me to ponder over the food hygene in the kitchen if they cannot even clean the dishes! And the food was often recycled into cold salad style bits the next meal time. Staff would ignore you until they really had to respond. I had to row with the reception staff on our last evening as they refused to let me into the bar area to look at our pick-up time for the morning. He said it was 'not his problem'.
We went out eah day and evening to avoid the place as much as possible although with 2 tired kids and parents due to lack of sleep this was a chore and not the pleasure it should have been. For starters our original family hotel was situated in a quiet area, the California Gardens is right on top of 'mini-Magaluf' you will get no rest here. The nightclub music starts at 1am and is still going on at 7am! How loud could it be? We thought, until the second night of booming bass music, shouting drunk kids and cars screaming around the car-park.
I have never once complained about a holiday but please if it is not too late DO NOT STAY HERE AND IF THOMAS COOK OFFER YOU YOUR MONEY BACK BEFORE DEPARTURE TAKE IT DO NOT RISK THE DOWNGRADE!!!!"
- Travel date: Mon 15th of August 2011
Wouldnt go back there again!
"After reading the reviews i was in two minds as to whether the hotel would be ok or not. We actually stopped in the apartments which are across a busy road from the hotel. The pool and entertainment (if you can call it that was based in the hotel). Well, where do i start?
The room was v basic and v dated and dirty, if you walked around the room bare footed your feed would end up black, the bathroom smelt of urine.
We went half board, breakfast wasnt too bad, but dinner wasnt served until 7.30pm which is late if you have young kids and was kinda ok for the first 2 nights but after that the food was near enough the same every night, ok if you love chips!
The pool area was dire, no individual parasols, only 5 large ones which early birds hogged as soon as they got up and even then the waiter put the umbrellas down if the wind blew slightly. There was no other shade around the pool. The area around the pool became v slippy when wet and nearly every child slipped over.
The entertainment in the day must have been that good that i missed it and the evening entertainment didnt start until 10pm (kids mini disco!!). We asked to move rooms in the end as we ended up next to a v noisy room of mum and 2 daughters who thought it was acceptable to come in every evening at 4am and then play music til 5am! The new room they gave us was so much better but the balcony door didnt lock. To be honest we were glad to go home! Would not recommend this hotel if you are a family with young kids, or in fact kids of any ages!"
- Travel date: Fri 22nd of July 2011
Been here more than once!
"I went to California Gardens 3 years ago with my family and loved it. Its in a perfect location just a few minutes walk from everything and close to the beach. The rooms were clean and the staff was very friendly. The pubs are great especially Danny Boys!
Infact I liked it so much Im going back to California Gardens in a week with my boyfriend. Dont listen to the negative reviews, I didnt have any troubles with them before and doubt I will again. The pools are clean and the evening entertainment is great.
I would definitley recommend it!"
- Travel date: Mon 6th of June 2011
"great hotel but food not great
would recomend it to families with more than one child as 1 child on its own may get bored xxxx"
- Travel date: Fri 3rd of June 2011