About Gran Hotel La Hacienda
- high speed internet in room
- swimming pool
- free internet
- fitness center
- bar lounge
- wheelchair access
- air conditioning
- dry cleaning
- meeting room
- non smoking rooms
- laundry service
- concierge desk
- flatscreen tv
- family rooms
- breakfast buffet
- outdoor pool
- arabic amenities
- english amenities
- french amenities
- free breakfast
- private balcony
- german amenities
- russian amenities
- reduced mobility rooms
- hot tub
- heated pool
- indoor pool
- kids activities
- tennis court
- poolside bar
- kids club
- tv channel one russia
- catalan amenities
34 Traveller reviews from Holiday Watchdog
Very Clean, Staff mostly helpful
"We recently satyed at the La Hacienda, the staff were mostly very helpful, the food was in the main very good, plentiful and varied. The evening entertainment was good just a pity all the children's entertainment was in Spanish although they did still enjoy it, we found La Pineda to be where the Spanish holiday, so everything was cheaper than Salou itself and not nearly as busy. The main downside was that all the warning signs were written in Spanish. The rooms are very clean but we did find it to be on the small side. Overall a very good hotel. "
- Travel date: Mon 6th of September 2010
We stayed in La Hasienda with my husband...
"We stayed in La Hasienda with my husband. We enjoyed swimming pools, evening programs in a local bar, food, drinks. Everything was perfect! Personal was very friendly. Food, very delicious! Local program (as games in a day time and flomenco in the evening and dance classes) was fabulous. We are going then again in 1 month! You will really enjoy this place!"
- Travel date: Fri 12th of September 2008
just returned from the la gran hacienda...
"just returned from the la gran hacienda hotel, ive read some reviews and i wondered if they stayed in the same hotel, the hotel is spotless and the staff were very helpful including the restaurant staff who were more than pleased to help us, the rooms were very spacious especialy for 3 of, us, but the air conditioning worked when it wanted to,the food is the best i have tasted on any holiday i have been on,and theres something for everyone including the children, my only complaints are the entertainment was non existent the highlight of the week was a magician and the queue at the bar for drinks was a bit long but there is table service available, i would reccomend this hotel and definately go again. "
- Travel date: Fri 27th of June 2008
We stayed at this hotel and it was absol...
"We stayed at this hotel and it was absolutley fantastic and would definatley go back there. Before we went I had been reading some of the other reviews and they were a little off putting but once was there couldn't believe that they'd wrote what they had. The hotel was lovely very clean food was great don't know how anyone can moan when you haven't had to cook the food a wide selection. The staff there were really friendly with us and the place were full of english I think the only spanish were the staff working there. Had brill time and the kids loved the disco. We had a couple of nights out at salou we caught the bus which was cheap and only took 10mins I would rate my holiday ten out of ten wished I was still there...."
- Travel date: Thu 19th of June 2008
The rooms were clean the food was great...
"The rooms were clean the food was great the kids loved it they are 2 and 6 so most of the time was spent in the pool. Its just a shame some mums and dads dont know how to look after their kids and stop them running riot. Plenty of games played in the day staff very friendly only 1 was a bit stern that was the bar manager. If you play it right and use all you passes at the bar instead of getting 1 drink at a time you dont have to que for long dont use the waiter service you have to tip them and you could die of thirst if you wait for them. All in all a very good ten day and we would go back. Its got to be good they are booked solid with spanish wedding all through the summer and on a saturday night lots of spanish eat there so its got to be good."
- Travel date: Mon 16th of June 2008
I stayed at hacienda with my 17 ye...
" I stayed at hacienda with my 17 year old sun, we had a wonderfull week. There was nothing that could be criticised about the hotel. the staff were very professional and nothing was too much trouble. The food was wonderful we went all inclusive and the choice of food was incredible.
There was plenty to do for families with children with the kids club. They also got the adults involved
It is a hotel i would reccommend to anyone and I woudnt hessitate returning"
- Travel date: Sat 14th of June 2008
Hotel very claean and most of the staff...
"Hotel very claean and most of the staff very friendly.Rooms are ok two double beds side by side which is not ideal when travelling our 14 yr old son and 11yr old daughter meaning my wife and i had to share a bed with the kids.Food to start with was ok but soon became very reprtitive with the same choice all the time just a diffeent variation.Snacks were limited for all inclusive at the pool side with just burgers chips or tosties available with the barstaff preparing the food one order at a time (very slow) and this is not avaiable between 1 and 3.30 as lunch is on.At night the bar again to start with was ok but again all inclusive for some reason finished at 11.15 which we have never heard of on an all inclusive, we did complain but it made no difference.As more familys arrived it got worse which ment queing at one point for almost 20 mins at the bar they resolved this by having the waiters serve you at your table which was ok but could be slow as there were only 2 or 3 serving a packed bar area.Pool area was nice but to small for the size of the hotel and became very crowded very quickly with my kids spending most off there time in the indoor pool which is great but can only take 20 at a time.To top it all off instead of a wrist band for all inclusive you are each given a piece of paper which you must show every time you go for a drink or snack and all of these have to be signed for.Overall we had a great holiday but the hotel could improve on a few things which would to help make it more enjoyable"
- Travel date: Sun 8th of June 2008
This was our second stay in this hotel i...
"This was our second stay in this hotel in the last three years. The hotel is very clean and the staff are very friendly and accomodating. There is a lot to do in the hotel,tennis,football,pool tables,paddleball courts,indoor pool and leisure centre when the weather is poor. The kids club starts at 10.30 in the morning and continues all day.The area around the hotel is very quite with some nice bars and shops nearby. There is a bus stop right outside the hotel with buses for Salou.Camblis,Portaventura and Barcelona passing every 15 minutes. The reception staff are very friendly and helpful and there is a lot of information on local events and places to visit in the hotel lobby.The buffet meals are fine with a large selection of fruit,salad bar,hot food,breads,deserts etc..A small negative is the hotel bar. The bar staff are very slow and there was constant queues for a drink,possibly a ploy to stop all inclusive quests from abusing their bar tab. All the entertainment stopped and the bar closed at midnight and the hotel was immediately quite. We would recommend this hotel to anyone who wanted to stay in a quite area but could travel to the busier places on buses like Salou(10mins away).Of the local bars I would recommend the "spartak" bar next to the hotel.Vitaley the owner is very friendly and the bar food there is very simple and good.Around the corner is the "Admiral" bar which is a british bar with good food and entertainment every night. All in all all the family had a great stay in this hotel and we will stay there again if we return to Salou. "
- Travel date: Wed 4th of June 2008
hotel was very clean all the staff were...
"hotel was very clean
all the staff were freindly and helpfull
food and drinks were excellent
the only problem was mozzies were nipping everybody
make sure you take your repellent"
- Travel date: Wed 4th of June 2008
I am 23 and went away with a friend. The...
"I am 23 and went away with a friend.
The hotel was very well presented. Very Clean. Staff very freindly. Room service was EXCELLENT!
REDICULOUS PAPER CARDS NEEDED FOR ANYTHING:
Usually in all inclusive hotels you have a wrist band. I like this option. However in this Hotel, you are made to carry a small paper card around with you needed to get any food or any drink! This is a bad idea as it can get wet, it can tare, you can loose it, you could forget it leaving it in your room being made to go and get it before you get any drink or food. This caused us a lot of trouble as 2 men going away drinking having to remember to carry a bit of paper round with them
SIGNING FOR EVERTHING:
Simple as that. Every time you get a drink, you have to sign. Every time you want to eat you have to sign. And I do mean EVERY time! Example, me and my friend want x2 drinks (thats one each) for starters the bar staff are reluctant to give me even 2 drinks, questioning me and when i finally get my x2 drinks I have to sign. 15mins later another drinks due another signature is due. Annoying to say the least.
Lets get one thing straight, the bar closed around 23:30. Meaning you do not get any more all inclusive drinks. End of. You can pay for drinks from here on in and they use premium drinks as apposed to house drinks. But unless you are away with a small child then you are more than likely going to want a few drinks past 23:45. We didnt complain, however there were several elderly couples from Liverpool who didnt class going to bed at midnight a holiday. They actually turn the lights in the WHOLE of the BAR i.e you are sitting there in the dark from 1am. The bar staff then encourage you to go to bed.
The waiting times to get a drink at the bar were OUTRAGEOUS!! We alse found that as the 23:30 deadline for the all inclusive drinks was due to run out the bar staff we SLOWER at serving drinks, as though they, in some way, were we going to loose money if they served us drinks, as though they were reluctant to serve us drink.
Many times we found ourselves drinking at another bar rather than at the hotel and this wasnt my idea of "an all inclusive holiday".
Remember that when reading this we are x2 23 year old men, our opinions may not stick for everyone.
I gave the hotel 5/10 because the staff were very freindly, the food was as you'd expect from an all inclusive hotel, slightly repetative but good, facilitied were excellent including swimming and gym. It was the bar and signing for everything that has lowered the score."
- Travel date: Fri 16th of May 2008
Very nice clean hotel. Staff very frien...
"Very nice clean hotel. Staff very friendly and helpful. Food was good - we stayed 7 nights and had a good selection every evening. Remember drinks including water needs to be paid for during dinner - 500ml bottled water is 1.75 euros Wine from 8 euros onwards. No cider available! Breakfast was the usual fry up + usual yogurt, cereal, cheese, cakes etc!
Didn't like the idea of paying to use the indoor pools, gym. The minibar costs 2E a day if you want to keep stuff in it! Hired car so don't know about public transport. Lovely small beach in La Pineda.
Tours from hotel really expensive! Rooms very small so don't expect to spend loads of time there! Not much in the way of entertainment in the evenings! Port Aventura is 5 minute drive away!
Not a spectularly lovely part of Costa Dorada but good value! We drove to Barcelona - it took around 1.5 hours. Mind the toll fees approx 10/14 E each way!"
- Travel date: Sat 26th of April 2008
I WILL NEVER RECOMMEND THE HACIENDA TO A...
"I WILL NEVER RECOMMEND THE HACIENDA TO ANYONE FOR A HOLIDAY
especially for all inclusive. The Management had no idea how to deal with it, there were no facilities for anything to eat other than the dining room whereas everywhere i have been all inclusive there has been snack bars open from 10.30am until 11.30pm for those who wished to sleep in and get something later on. I cannot fault the Waiter service they were excellent but i am DISGUSTED witht he attitude of the Head Barman and his underling, there were two main barmen unfortunately i did not get the name of the one of whom i am speaking but i am sure you will know because of the constant disputes that took place throughout the week.
The rooms and cleanliness of the hotel was spot on but the food left something to be desired owing to the poor choice especially evening meals i was of the opinion that the left overs were put out the next day. It ended up the same choice of meals in fact one night i only had a banana roll for my meal owing to the fact i am not able to eat half of the choice put out and
i was not on my own. I am very disappointed with the hotel and also the facilities for entertainment were non existent if you were not a child, excellent for the children but not adults. I would also say i have never had to go to my room by 12pm whilst on holiday before when i have stayed in the hotel of an evening i have been pleasantly entertained allowed to drink without discussing how many i had had and then stand for another five minutes waiting to sign a receipt. This is my only holiday this year and so upset to think it was the worst experience i have ever had. I know i will not be the only person out of the party to complain and i know for a fact that other people who are still there are very disatisfied with things. My recommendation would be for you to go to a hotel that has been all inclusive for quite a time and see how they work it but more importantly GET SOME PLEASANT BAR MANAGERS NOT ONES THAT CANNOT COPE AND THEN TAKE IT OUT ON THE STAFF.
- Travel date: Thu 24th of April 2008