Gran Hotel La Hacienda
34 Traveller reviews from Holiday Watchdog
Wouldnt go back
"My partner, my 13 year old son & I stayed here August 2007 for 2 weeks as part of an "upgrade" by our tour operator caused by a so called "overbooking". We had originally booked a 2 bedroomed apartment in Cap Salou and ended up sharing a cramped bedroom with two double beds, which is not an ideal situation when you have an adolescent boy sharing the same room. We were given half board as part of our compensation by the tour operator, which was breakfast & dinner. While the buffet was good, it did become monotonous after 5 days, and quality of food left something to be desired by times, especially the seafood which appeared to be left for hours without being chilled. The staff in general were so, so, spoke very broken English & we found two in particular quite rude. The clientele were mainly Spanish families so it was difficult to meet new friends. The bedroom was average size, certainly not of a 4 star standard, more like 2 star, we had to pay 2 euro per day for the use of the micro mini fridge, and 4 euro per day for the wonky safety deposit box. There were charges for the use of the towels for the indoor pool & gym and also the tennis courts, therefore not meriting a 4 star. Our room overlooked wasteland and a chemical plant in nearby Tarronga. There were no laundry facilities and if you needed an iron it was priced at 10 euro for 3 days or 14e for a week!!! On a positive side, the entertainment was very good for young children with a kids club and some water sports. The entertainment at night was ok, and drinks in the hotel were of a reasonable price. There is a good bus service nearby to Salou,Tarrogona (beware of pickpockets at bus station!!!) (otherwise a beautiful place to visit) & Cambrils. The waterpark & them parks are nearby though extremely busy in August. We have travelled extensively and were disappointed with the hotel, as we felt it didnt deserve its 4 star rating. The rooms were cleaned daily with clean towels but bed linen every 4 days. and also there was very little space for clothes - we had to use our suitcases!! Just one more thing - our 13 year old son was served alcohol on two occassion without being asked for i.d. that really annoyed me. We had to fill in a questionnaire on our departure and all that I have mentioned has been passed on to the hotel manager."
- Travel date: Wed 29th of August 2007
Terrific Value For Money
"We booked this direct at short notice - used trip advisor to pick the hotel. We travelled with our 17 year old daughter. The flights including taxes were Â£31.00 ec with Ryan Air. We booked the hotel through Roomsnet.com. Accommodation and half board for all three adults was a total of Â£267 for 6 nights. We did not get a taxi from Reus airport as we were told it was between 30 and 40 euros each way. The return bus fare was 10 euros each and dropped us off outside our hotel and picked us up again from the hotel at the pre agreed time. The Hotel was very spanish. The function rooms were hired out by the spanish although this did not interfere with any holidays makers. One day is a company black tie dinner, another day a wedding and on another a confirmation. During the week the hotel was very quiet but at the weekend it became busier when spanish holiday makers arrived for the weekend. We always found them very friendly. The food was good but noticed at the weekend when the spanish arrived it got a lot better. The children appeared to enjoy the kids club and all of the entertainment team worked tirelessly and were always very friendly. I think La Hacienda is the nicest hotel in La Pineda but it was on the edge of the resort. The beach was 10 mins away and the centre was about 20 mins away. We did use the pubic bus into Barcelona one day. It was a long day as the bus ride was two hours each way but we had a lovely day. A couple of evenings we took the bus into Salou for a change of scene but Salou was really not for us as it was to Blackpoolish and we preferred the quietness of La Pineda. Beware the last bus from Salou to La Pinda is at 10.30 pm - after this you will need to get a taxi. La Pineda has a good selection of bars/restaurants and shops. For us it was everything we needed and would certainly return again for a short cheap break. If there is anything you want to ask me you can email me on [email protected]"
- Travel date: Sat 25th of August 2007
"Positives: Friendly and enthusiastic staff ; child-friendly, programs for children thru-out day, my son and nephew enjoyed the soccer matches with other kids. We payed for half-board, with breakfast and dinner included, nice food variety of tasty dishes, fresh salads/fruits, good desserts, coffee in morning however can be better; rooms are clean and spacious with good housekeeping.
Beach close-by, good waves to play on, can get crowded however.
Average restaurants around. Better food and service at Pizzeria La Taviata close to the hotel.
Negatives: turn-off having to pay to use fridge in room and use exercise room. Pool closes at 8 pm, should be a bit later."
- Travel date: Tue 7th of August 2007
"This Hotel is located in La Pineda Spain. It is located about 350 metres from the beach. Beach is lovely. Hotel is very clean and maid visits room on a daily basis. Childrens entertainment throughout the day is o.k. Very queit at night and you should have no problem sleeping at this resort. Not advisable for party animal. Salou is a great place to visit and cost about Â£ 1.00 one way on the bus. more expensive at weekends, especially late in evening. Give charlie chaplins or victoria pub in salou a go when there showing milly the drag queen very funny. La pinada has all you need for a great holiday. and the hotel hacienda is spot on. food was fantastic. only thing i will say is not a lot of english in this hotel. Oh and hope you dont get someone next door that snores like i did."
- Travel date: Tue 24th of July 2007
Looked like Palace
"After arriving by Car from England, we decided to go to La Pineda, Costa Dorado.
La Pineda is next door to Salou. We were looking for a nice hotel with a nice pool. After looking around we noticed that most Accomadation was Self- Catering apartments, there were a few hotels, most of which were English based (package deals from the UK). We then came across La Hacienda at the top end of La Pineda. It was the best looking hotel we had seen so we went to have a look around. Our first impression of the outside was that it looked like a palace, and we weren't dissappointed when we got inside. As with most Spainish hotels the Foyer is always spotlessly clean, very large and well decorated.
We were shown our room and couldn't belive how lovely it was, an enormous bed (two Doubles pushed together), nice balcony over looking the pool, spacious bathroom all you could want really.
We booked half board, the usual buffet type meals. The salad bar was overwhelming, the sweets looked fantastic, Main courses were a bit hit and miss really some days it was ok, somedays worse. Breakfast was Buffet again and the array of Fresh fruit was fantastic.
The Receptionist was very helpful and pleasant. Bar staff were always friendly and pleasant.
During the day round the pool there was a lifeguard on duty, although he spent most of his time on his Mobile phone!!
There was Water Polo and other games organised by the entertainers, typical of what you would expect, they tried there best. The evening entertainment wasn't much to write home about, but we went out anyway.
La pineda is Quiet compared to Salou, so it suited us. We took the bus to Salou runs about every 15 Minutes, a vast place with too many people.
To be honest although we book half board we usually like to have a couple of meals out in a nice Spanish Resturant, but unfortunetly we didn't find them, they seemed to be geared toward Pizza, Chips, Pasta etc which was a shame. We did find a nice bar/resturant, but it was English. Very good English food and pleasnat English waiting staff at the Waterfront near Hotel Donaire (where most English Package deals end up).
La Hacienda is mostly German and Dutch guests, although we did meet some English who were upgraded to there because there Hotels in Salou were over booked so the tour operator sent them there!! La Pineda is not really the place for you if you booked to go to Salou."
- Travel date: Sat 7th of July 2007
good hotel, not much happening in La Pineda, not english orientated
"Just back from 1 week stay at the Hacienda Gran hotel in la Pineda. the hotel itself was very nice but I did have a few problems with language barriers with the staff when it came to ordering drinks or food etc or even asking for directions as they spoke broken english.. The hotel caters for Spanish, English, French, Russian and other nationalities. Looking at brochure pictures It seems as though there are more grounds to the hotel but in fact you have the main pool, a toddler pool and an indoor pool which is fine. The rooms were comfortable we had two beds just bigger than double beds that were pushed together with the usual ammenties in the room. don't expect to get any english channels on your tv though other than CNN and Eurosport, all other channels are spanish or dubbed in spanish. The restaurant had its good and bad days, while the food was great the service had its off days. We were there in what i would call off peak and you had to find a table for yourself, sometimes we would have to stand and wait with our food while one got quickly prepared with bits missing from it. There were lots of activities in the hotel from 12pm onwards with the hotel entertainment. these guys were excellant. they all spoke at least 4 languages and were great with the kids and great fun. The hotel is situated at the start of La Pineda it doesn't consist of much just the average shops and eateries and the beach is about a 5 minute walk away as is one of the water parks and Port Aventura is just up the hill a bus ride away. You can get a bus from right outside the hotel into Salou which is worth a trip to. you can also get a bus to Barcelona for about 20 euro round trip and it can take up to 2 hours to get there i suggest you go early as its such a huge place and finding a bus stop back can be tricky. The entertainment at night is directed more for children although we did have some great nights. The bars close at 12am in the hotel so don't expect large drinking sessions in it. Overall La Pinea is very quite as is the hotel but lots of things to do for the little nippers.."
- Travel date: Tue 12th of June 2007
"Myself and my boyfriend stayed here for a week in sept 2006.
I have been to Salou 4 times and never stayed in La Pineda before- this hotel was excellent food was great, staff was great, everything about this hotel was brilliant its quiet and a few minutes walk to the beach. Not much entertainment at the low peak season so i would advise anyone who has children to maybe go July & August.
La Pineda has a great beach but the town itself is quiet compared to salou, salou is only a 5 minute bus journey at Â£1.30 you couldnt beat it! We will definately be back to this hotel!"
- Travel date: Tue 27th of February 2007
Great Hotel - Good Food.
"My boyfriend and I (Mid 30's) have just returned from a weeks stay at this hotel - 10/9 - 17/9. Overall we were very impressed.
The rooms were tidy and nicely furnished with two comfortable double beds in each, the bathroom was clean with a good, powerful shower. There was maid service every day.
The pool area was nicely laid out, with plenty of beds - the pool itself was very clean - although inflatables and ball games are not allowed, so perhaps not the best for older children. There was a small children's pool for little ones. Although we didn't travel with the children, the mini club looked excellent and the kids seemed to be enjoying themselves - especially with the nightly 9pm Mini Disco. When the weather was bad there was still plenty for them to do such as indoor games and egg painting etc.
The adult activities programme was varied, and the entertainment staff did a very good job. Water polo, football, boules, darts, pool tournaments were very well organised, often ending up with Sangria for the winners - and the losers. Dani - the entertainment manager, was very good at getting people to join in.
Evening entertainment was OK. The was a magician one evening, another night there were dancers (from England - who were quite good) some nights there were singers with the guests dancing, which people seemed to enjoy, although it wasn't our cup of tea. A bit of a mixed bag, but if it wasn't to your taste there are plenty of bars in La Pineda if you wanted to go out.
The buffet restaurant was fantastic, the choice and quality of the food was superb. There were some themed nights such as Mexican, Spanish and Seafood - but plenty of other food was always available. The choices of salads were very good, as was the breakfast selection.
The drink prices reasonable, a bottle of house red was around 5 Euros, with a nice Rioja at 8.5 Euros. Beer was around 2.5 per bottle. If you didn't finish your wine, it was saved for you. Should you want water with your meal - this has to be purchased.
I have read other reviews where people weren't happy about the food, I really can't fault this at all - I could get picky and say the breakfast fruit juices were too sweet, or the toaster broke down for 1/2 an hour one morning - but life's too short!
We were in La Pineda during some storms and flooding - the hotel did get affected, with some flooding in the bar area and the lifts were out of order for a couple of days - but the hotel staff did a fantastic job to keep things running as smoothly as possible under the circumstances.
The only downside to the hotel was that some room views were of a huge, ugly oil refinery - this could also be seen from the beach.
The hotel had a good mix of Europeans; we got friendly with people from Moscow and Belgium. If you want to mix with a lot of other Brits, then perhaps this isn't the place for you, although there were some other British people there. For the football shirt wearing, leg tattooed type - you had better head for Salou if that's more your bag. I don't think this hotel would be "British" enough for some holidaymakers."
- Travel date: Mon 18th of September 2006
"A fantastic family hotel. Could not find any faults. Friendly staff, and the kids club is excellent. My two year old loved it. The food was amazing, massive choices. Would definately recommend this hotel to families with small children. The local aqua park and port aventura are a must for children."
- Travel date: Sun 23rd of April 2006
Very Clean, Staff mostly helpful
"We recently satyed at the La Hacienda, the staff were mostly very helpful, the food was in the main very good, plentiful and varied. The evening entertainment was good just a pity all the children's entertainment was in Spanish although they did still enjoy it, we found La Pineda to be where the Spanish holiday, so everything was cheaper than Salou itself and not nearly as busy. The main downside was that all the warning signs were written in Spanish. The rooms are very clean but we did find it to be on the small side. Overall a very good hotel. "
- Travel date: Mon 6th of September 2010
We stayed in La Hasienda with my husband...
"We stayed in La Hasienda with my husband. We enjoyed swimming pools, evening programs in a local bar, food, drinks. Everything was perfect! Personal was very friendly. Food, very delicious! Local program (as games in a day time and flomenco in the evening and dance classes) was fabulous. We are going then again in 1 month! You will really enjoy this place!"
- Travel date: Fri 12th of September 2008
just returned from the la gran hacienda...
"just returned from the la gran hacienda hotel, ive read some reviews and i wondered if they stayed in the same hotel, the hotel is spotless and the staff were very helpful including the restaurant staff who were more than pleased to help us, the rooms were very spacious especialy for 3 of, us, but the air conditioning worked when it wanted to,the food is the best i have tasted on any holiday i have been on,and theres something for everyone including the children, my only complaints are the entertainment was non existent the highlight of the week was a magician and the queue at the bar for drinks was a bit long but there is table service available, i would reccomend this hotel and definately go again. "
- Travel date: Fri 27th of June 2008