Hotel Puente Real
44 Traveller reviews from Holiday Watchdog
"I've just arrived home from this hotel yeswterday and wanted to wrtie a review as before I went on holidays i read all the others and was a bit afraid that I had chosen the wrong hotel-how wrong I was. I'll tell you exactly what it was like! The strip in the costa del sol is a few miles long and this hotel is basically the last hotel on the strip to the east (towards malaga city) nYes, it is abit nout of the way-but nit's not a big problem as there is a bus called teh L2 thqagt stops right outside teh hotel gate-it comes every half hour and the timetable is on the recption table. it ntakes about 5mins to get into torremolinos city centre-there you can go to san maguil street where there is good shopping. There is also a trin station beside it adn you can get to tivioli world from there. a taxi to the very end of teh strip would be about 15 euros so you'l never pay more than that. the food in the hotel is nhot the best i have to be honest. i wouldn't go all inclusive. the appartments are nice and basic but clean. the pool is briliant they have a life gaurd in all. the bewst part is teh entertainment. In the day there is a mini club for the kids but for teh adlts there is a team of people-really nice from all over euorpe playin games-darts water polo ect...definitly get involved and you'll enjoy it. at night they have a mini disco for teh kids from 9-9.30 then a quiz or bingo till 10.then they have the main show like salsa dancing, musicals, contestants shows ect...its really good and very professtional. In loved the intertainment and if your young with no kids like me you can go out to the bars in 24 hour square right after that.
I enjoyed my time here."
- Travel date: Sun 28th of May 2006
Had a good 2 weeks
"The hotel is relatively basic, but had a large clean room and the cleaning service was good. The food is variable from quite good (on the first day) to quite bad. The location is fine for those who don't want lots of bars and discos.
Town centre a good 30 mins walk away, I managed to go on holiday and get fit and lose weight just walking around looking for something to do.
Try to get a room on the right side of the hotel as you look at the sea, you'll get sun on the balcony most of the day..."
- Travel date: Sun 28th of May 2006
The worst hotel I've ever seen
"We were staying in the double room in the main house. The room was very basic and needed renovation. There were 2 single different length beds put together. They were so light, that they were sliding on the floor from the smallest movement. Matraces were very old and uncomfortable. Sheets were clean and were replaced once, so thats quite ok.
The maids were replacing towels whenever we left them on the floor. The ones we found in the room when we checked in were clean and white. Unfortunately the state of the towels was getting worst with every replacement. After they were replaced for the 2nd time we couldn't use them at all. I've no words to describe them correctly, but my floor cloth at home deffinitely looks better. They were very old and the edges were thorn. The color I'd say was somewhere in the middle between white and black, something like very dark grey + they were stayned. Only one of 4 towels(2 hand+2 body) was ok. So I took them to reception and the receptionist told me that he was sorry and that he'll talk to the maid in the morning and then he asked if we had towel. I said that we have one for two people, so he said that's ok and good night!!!!!
The understanding of cleaning is also very interesting - they were making the beds and folding the damp towels. The floor or the bath wasn't cleaned at all.
The food was also very bad. We had half board. There was englisch breakfast, bread, butter, jam, some cereal, ROTTEN fruit, undrinkable coffe and something that was supposed to be juice.
For dinner they had some salads, which were maid with sousages and egs every day( I suppose these were leftovers from the breakfast), soup with floating bread peaces in it. As a main course they had fish, pork or chicken and beef. Fish was the only thing that could be eatten after adding a lot of salt and peper. Beef couldn't even be cut with a knife, never mind chewing it!! Chicken was always boyled and then fried drumsticks. And I don't know how to describe pork, as I'm not too sure if it was pork at all. It was some 3mm thick and had no stucture of meat at all.
The only thing we could realy eat were deserts.
Oh, they had the same ROTTEN fruit for dinner as well.
By the way, if you are on a half board, you don't get even a glass of watter to your dinner.
People at the reception were smiling all the time and were talking nicely, but it was so clear they had no interest in the clients what so ever.
I wouldn't recomend this hotel to anyone, even to my enemy:)
We didn't plan to spend our time by the hotel pool and that's the only reason our holliday wasn't a total dissapointment. Must say we realy enjoyed our trips to Malaga, Granada and Sevilla. It's realy realy beautiful and worth seeing."
- Travel date: Tue 23rd of May 2006
Loved the whole holiday
"ive just come back from the hotel, i have no idea where all the bad reviews have come from the hotel is in an ideal location with lots of shops and bar, unless your looking a clubbing holiday the hotel and area is perfect."
- Travel date: Thu 20th of April 2006
"This was the worst hotel we stayed in. The food was terrible. The room and the hotel were not clean. There were bugs in our room. The sheets were dirty. It's a hotel for very low income families."
- Travel date: Mon 20th of March 2006
If you believe Brits to be 2nd class citizens - this is for you!
"In my opinion my following comments are a fair refelction of our stay at the Puente Real Hotel in Torremolinos.
We were unfortunate enough to be allocated the Puente Real Hotel on arrival although may have booked it from reviews read and brochure information. These do not reflect the reality.
We have never come across so many discontented people in one place at one time.
The hotel is jaded and uncared for and does not have enough staff to meet its guests needs. At Reception you are met with a smile however when you mention a concern or problem no=one has the power or desire to deal with it. eg all inclusive guests were refused service at the inside bars and told to drink outside. No bar was made available for them inside and being October the nights were exceptionally cold. Many people were sitting with blankets around them and a good few took their concern to reception. They were told, as were we, that the hotel's "entertainer" felt it was warm enough to hold the proceedings outside, therefore outside it was. The receptionist was unwilling to sample the outside herself to determine the matter one way or the other.
The queue at the bar took an average of 35 minutes to be served. Not due to the length of the que but the slow speed of service. This was with the restriction of '2 drinks only' per guest and we witnessed a young mother being refused a juice for her daughter having ordered 2 beers and a juice. She had to rejoin the queue to obtain this drink for her child. A child had little or no chance of being served on their own. Also if you joined the queue around 10.20 )all inclusive ended at 11.00 p.m.) you stood a good chance of having to pay for your dink which was 5 euros for a none too hearty measure of the cheap local equivalent with a dash. Compare this to a hearty measure of the real spirit with a bottle of mixer at the local bars/pubs for around 3 euros. (This obstructive service was continued at the poolside snack bar too.)
Later on that same evening we telephned reception to say our air conditioning was not functioning and reception advised it was too cold for guests to require air conditioning and it was switched off throughout the hotel and remained off for the rest of the week. The were certainly not consistent when making decisions on whether and when we should feel hot or cold!
The food is aimed at the continental market and the British palate is not given much consideration. On the occasions pork or beef were served, most of it was not properly cooked. The food lacked variety and taste. There was always fish, pasta and chips, again of the tasteless or not property cooked variety.
We varied our meal times and for the most part the continental guests had their table set and cleared for them while we mainly set our own when we found one and the starter/soup dishes were normally still on the table when we left the dining room. The length of the queue to enter the dining room and again to obtain a drink within was shocking.
Some of the staff were pleasant but the majority made us feel exceptionally unwelcome. The staffing was minimal and those who were there were not well deployed. There was a distinct lack of management and supervision.
The whole ambience of the Puente Real is unwelcoming. We went next door to visit the Torremolinos Beach Club and the difference was night and day. We were welcomed, although we were not guests, and the cleanliness, hygiene standards and practice, facilities and atmosphere were in direct conflict to the neighbouring hotel which only serviced to highlight the faults in the Puente Real.
We enquired about a late check out as our departure from the hotel was 1.00 a.m. and were advised we would require to take the room at a day's rate. - 40 euros. (No tariff was displayed). HOwever when we paid the 40 euros we were only given the room until 8.00 p.m. We later discovered others had been offered a courtesy room while some were only offered storage for their luggage and some others kept their rooms until the bus arrived.
We would not recommend this hotel and did leave a suggestion that the management do some research into the meaning of "All Inclusive" as their practice came across as to ensure that those with the package were made to feel excluded from participation in most areas of the hotel.
We would not return to this hotel if we were paid to be there and due to our experience there find it has tainted our view of the Costa Del Sol."
- Travel date: Sun 23rd of October 2005
"The Hotel whilst we where there was catering for six nationalities. The choice of food at meal times reflects this. We stayed half board and enjoyed every meal. The range of deserts was amazing. The last time we saw this variety of choice was on a P & O cruise. The rooms were very clean but basic. The entertainment we saw was good. Ok it is a way out of the centre. But there is a bus stop at the gate and a bus every 20 mins and a taxi rank 100 yards away. The staff in the hotel spoke several languages and could not have been more helpful. We had a Great holiday and would go back any time. There is so much to see and do in that area."
- Travel date: Mon 17th of October 2005
Nice if you are Spanish/German/French/Russian/Dutch.......
"Nice if you are Spanish/German/French/Russian/Dutch....Bingo in 6 languages !,it took 25 minutes to call the first line!! A nice if basic hotel,the puento real is just too far from the shops and bars,and half an hours walk from Torremolinos centre.The entertainment was awful,though the entertainment staff ( 1 bloke) tried very hard,even if he was annoying. The best thing about the holiday was our nightly trips to the royal oak pub,about 10 minutes away,a nice pub with friendly British,and couriously, Argentinian staff. I would return to this area,but to the much prettier Benalmadena,about 3 miles down the coast.We enjoyed our holiday but would not return to the puente real.nice pool and beach though."
- Travel date: Mon 10th of October 2005
Reviews Are Not As Bad As They Seem
"I am just back from a weeks stay at this hotel and to be honest the reviews i read before i went were very off putting. But i have to say the only fault i had with this place was the walk into the main square. Hotel staff were very friendly and surrondings were ok too. We never ate at the hotel so i cannot comment on that but the drink was very reasonable. Overall a nice relaxing holiday was had!!"
- Travel date: Mon 19th of September 2005
Don't worry it's not as bad as some say
"I was dreading this holiday after reading really bad reviews telling people to cancel. The first apartment we were allocated was 1104 and it was pretty grim but we asked to be moved and were given one of the apartments overlooking the pool which had been refurbished and were much better. The pool was really nice and we managed to get sunbeds every day without too much problem. The entertainments staff were very friendly and excellent with the kids who attended kids club every day from 11 till 1. the beach across the road was also good and the restaurant across the road served excellent lunches. On the downside the apartments are basic and cleaning should be more thorough also the receptionist was particularly miserable but we still had a good time.About 5 mins from the hotel is a small complex of bars and restaurants all pretty good our favourite being the beach house. Kids loved Tivoli World and the waterpark.For really good food go to La Carihuela which is about half an hours walk away.If you are booked to go to this hotel just try to get one of the front apartments near the pool and you'll be fine."
- Travel date: Mon 12th of September 2005
"Just got back from a week at this hotel, the food was nice, the drinks were very good, the animation team were excellent and work extremely hard from morning to night. Great hotel for adults and kids. The only thing I can criticize is the sunbed situation, there are signs saying no reserving sunbeds yet crowds of people wait up to 40 minutes before the pool opens to grab as many sunbeds as they can, it really is embarrassing to watch although it is not the fault of the hotel. Overall it was a really good holiday and the staff work really hard. "
- Travel date: Fri 7th of August 2015
"We just returned from the Puente Real Hotel . In four parties of 2 We went for a week on the 6/7/15 to 13/7/15 we arrived at the hotel at 11am and was told we could not check in till 2pm at 2pm we went back to the reception to be told 3 rooms where ready but my daughter and her partner would have to wait another hour to check in.the rooms are ok cleaned spotless everyday, we stayed on 8th floor in the main hotel,which most times is a nightmare to get to pool on -1 floor or pool or reception on 0 floor, the lift takes ages to get, stopping on random floors sometimes can take five minutes, the food is ok there's loads to choose from but after a while it becomes monotonous eating same food everyday, also the Que to get into the dining room and when in there to get your food is terrible often waiting for people to finish there meals before you can sit down then your in a Que again waiting to get your food..the pool is nice and the food at the poolside bar is well worth having, with toasties, chips, burgers, sausages various ice creams for kids slush puppy's and cold and hot drinks, there are also lots of sunbeds your not suppose to leave them for an hour unattended or with towel's on but like every hotel people do so get up early if you want one, but the beds on the beach for between 3 and 4 euro all day where you can go away and come back as you please is well worth it, the hotel overall is ok i would stay there again but i wouldn't go all inclusive its cheap enough to go out we had a great meal at the Tudor Rose put 800 yards on same side as hotel two stakes with all the Trimmins chips etc for 23euro the place is nice not in noise place a taxi to Toremolinus is 10 euro very nice the airport is only 10 minutes away not 45 as stated cost is 16 euro in taxi when getting taxis always make sure you get one with a meter in , i got the hotel to order me a taxi once and they said cheaper to pay and get taxi receipt from hotel which they charged me 22 euro when i got one back on my own cost was 16 so book your self last thing WiFi is slow often don't connect in rooms and free in the reception but takes that long to connect i hope this helps there's good bad points at every hotel the entertainment is ok sometimes very good sometimes very very bad so its hit miss good luck "
- Travel date: Mon 13th of July 2015