Hotel Riu Costa del Sol

Paseo Maritimo 165, 29620 Torremolinos Spain
4 star hotel

Reviews summary

4
Good
( 4724 reviews)
Brilliant
1804
Good
1752
Average
773
Poor
241
Awful
154
  • 3.5 room
  • 3.5 pool
  • 4 beach
  • 4.5 service
  • 4.5 dining
  • 2.5 amenities
  • 5 value
  • 4.5 food
  • 4 cleanliness
  • 4 location
 

36 Traveller reviews from Holiday Watchdog

Holiday in January

4
Good
by
Reviewed Mon 13th of January 2014

"Booked a week on fully inclusive at this hotel. The room was nothing out of the ordinary however it was always well cleaned and the staff were always polite well mannered and smiling when passed in the corridors.
The food was well prepared and most nights was different to the previous, lunch was always well prepared and a good choice. I only made breakfast once ! Jan never made it however I did make my last day and the choice was good with numerous items to make up an English breakfast,eggs cooked on the spot, continental, fruit, and pancakes.
The bar was excellent I do not think I waited to be served longer than 2 minutes and it was pretty full. Most drinks were free the odd one wasn't like Irish coffee they even had about 5 cocktails on all inclusive.
The best left to last, the staff made the holiday always smiling always helpful nothing was too much .
Excellent holiday would return.

Alan. and Jan"

Holiday details

  • Travel date: Mon 13th of January 2014

Rating breakdown

  • 4 Location
  • 4 Beach
  • 4 Room
  • 4 Pool
  • 5 Service
  • 5 Value
  • 4 Food
  • 4 Cleanliness

HORRIBLE

1
Awful
by
Reviewed Tue 17th of April 2012

"My husband and i spent our honeymoon here and it was a disaster!!!. We did not book it ourselfs our family did, and when booking in we got promised the honeymoon suite, well they dont have one!!! To be fare to make up for this they did send up a boottle of wine in a ice bucket with two glasses. The rooms are small but cool i couldnt fault the maids they were lovely, how ever i got very bad food poisioning not from the hotel though. I spent four days been ill non stop as you gather i was very dehydrated, the bar closes at 2am in the morning how ever i was been sick every 15-20mins and all i wanted was a glass of water. My husband went down the restuarant and asked if he could buy a bottle of water as i was very ill, they shot him down straight away and told him no there for the resturant only he tried explaining but they did not care so he then pleaded with the bar staff for 40minutes and eventually coming back with a 2litre bottle of water. This how ever is not the start of the resturant staff, they are very rude and arrogaunt people. They look down at you they don't like to help you unless your not all inclusive as we noticed if you paid all inclusive they basically did't give a {xxxx] but if you was paying for your meal and potentially leaving a tip - well they would of liked the sand off feet!!! On one occaision we asked for more butter for our toast when asked the acted like it was a huge problem they then went an spoke to a college of theirs for about 15minutes and then when arriving the butter was rock solded from the fridge an by this time our food was cold. Also we notice the hotel only changed the menu of the food when big flights were due in as for three nights in a row we had the same food displayed. After i was poorly i could only manage bland food - well EVERYTHING i had onions or garlic all over it!!! the bread was rock solid. i basically lived on kiwi and ice cream for the remember of the time there. And don't be expecting a nice full english for your breakfast, the sausages we mini hot dogs from a tin the beans were like bullets and the eggs were disgusting. Also don't expect any tv channels aprt from world news as the rest of the tv channels are non english an when we was there it was all about the china earthquake and don't expect to have reliable internet service there too, as we wanted upload our photos on our laptop but couldnt as there internet was down. Basically it was the worst time ever and we had more fum waiting in gatwick for flight i was so glad to land back in the UK. The hotel itself is ok just a shame about the staff and dont be expecting lots of english people either as when we went it was full of germans."

Holiday details

  • Travel date: Wed 22nd of February 2012

Rating breakdown

  • 3 Beach
  • 1 Amenities

Great location ,good food and hotel

4
Good
by
Reviewed Tue 23rd of August 2011

"Just returned (August 2011), the hotel is good, easy access to beach, very good food and plenty of it ( if you go all inclusive!). The hotel is very clean and the reception staff very helpful. It was busy as we went at peak season with our children, not always enough sunbeds. But for the money we can't complain. It not to far from Malaga airport. The Thompson rep was lovely and really helpful. "

Holiday details

  • Travel date: Thu 18th of August 2011

Rating breakdown

  • 4 Beach
  • 3 Room
  • 4 Pool
  • 4 Service
  • 4 Dining
  • 4 Amenities
  • 4 Food

great holiday

4
Good
by
Reviewed Tue 2nd of August 2011

"Went with my husband and 2 kids ages 11 & 10, we all had a great time, lots of food and drink infact we all got fed up of eating in the end. Entertainment was abit rubbish but we spend the evening playing cards on the terrace, pool and ping pong entertained the kids on an evening. Rooms were cleaned everyday and maid were friendly as were most of the staff. Christina the rep was very friendly and went out of her way to help you.We got family tickets off her for the Aqua Park and crocodile park which turned out cheaper. Lots of sun beds even if you turned up late always managed to get one. Pool wasnt as big as it seemed in the brochure but still good.Beautiful walks along the sea front in Torremolinos, we found crazy golf and rides. An English pub which showed the rugby, much to my husbands delight. My only down side was the air con was pants it only worked in certain rooms
so take hand fans haha"

Holiday details

  • Travel date: Tue 26th of July 2011

Rating breakdown

  • 5 Beach
  • 3 Room
  • 3 Pool
  • 4 Service
  • 5 Dining
  • 3 Amenities
  • 5 Food

Bargain break

5
Brilliant
by
Reviewed Sun 21st of December 2008

"Booked as a short winter break with my partner. Excellent value for money, we only paid £220 for both of us for 3 nights all inclusive and had our monies worth easily. The hotel was very clean, staff helpful and friendly (look out for Domingo in the bar - excellent service with a smile),good rooms, good food, even the weather was better than expected for december. Resort and hotel would probably be too busy for my liking in summer but in winter it was a delight. "

Holiday details

  • Travel date: Sun 21st of December 2008

Paid £1600 for 2 people for 10 nights a...

3
Average
by
Reviewed Sun 21st of September 2008

"Paid £1600 for 2 people for 10 nights all inclusive...totally overpriced. The food was very much hit and miss. One night the food would be ok, fried chicken or roast pork, and the next it would be inedible, reformed meat with big chunks of bone in it that would make economy food look positively luxurious. We ended up eating out most nights and spent a fortune. The 'snacks' consisted of a bowl of apples or a basket of tasteless croissants from breakfast. The drinks tasted watered down but the measures on the liqures were generous.

Didn't have children with us so cannot comment on the activities although there seemed to be a good selection. The evening entertainment was good...flemenco dancing, bird show, reptile show etc.

Hotel in a good area, close to the train station where you can visit Malaga, Fuengirola, Benalmedina, Puerto Banus etc. There is a travel agents on the street where you can hire a car or book a day trip. I would recommend the trip to Ronda. Nerja also has some great caves.

The air conditioning was broken and the room was unbearably hot. We told reception on the Friday who told us they would send maintenance to look at it. On Monday morning at 3am I could not sleep at all due to the heat so I rang reception and was assured that maintenance would come the next day. The next day there was no sign of maintenance....turned out nobody had written the complaint on the maintenance sheet. Eventually they sent someone to change the filter, which worked for a couple of days but broke again and started pumping hot air again.

The staff are friendly and speak English well.

All in all the hotel was average at best but it is definately only for a cheap and cheerful holiday...do not pay a lot of money as you will not feel it is worth it."

Holiday details

  • Travel date: Sun 21st of September 2008

We had read reports about the hotel, goo...

5
Brilliant
by
Reviewed Sat 2nd of February 2008

"We had read reports about the hotel, good and bad, but as it was a last minute one, and 4star, close to beach, airport etc. thought we would take a chance. Also very good price for All Inclusive.

Well, we cannot believe so many bad reports about it. Spotlessly clean, which many other guests mentioned. Five minutes walk from beach/promenade. Several mornings walked along the promenade to Benalmadena, so great to feel the sun on you - and the temperatures reached 20 some days.

Food - we found so much choice, something for everyone, it was hard not to go up several times. Freshly cooked chips for anyone who really could not find anything else to eat, but there was plenty of choice - fish most nights with a different type of sauce, which we loved, but also usually two different types of meat, pork or chicken freshly cooked. Some nights mussels and whole prawns. Fresh soup - 2 choices and a huge salad table. We decided not to each lunch time as well, too much choice!

Train station 10 minutes away, to catch efficient clean train to Benalmadena, Fuengirola or Malaga.

Does get busy with Spanish people at weekends, and then quiet again on the Monday! There is a lovely sun terrace with seating outside the bar and places for sunbeds on two different levels.

We found all the staff to be friendly and helpful. Safe boxes free, with 10 euro deposit, which was returned at end of holiday.

Entertainment probably a bit basic for 4-star but rather nice to sit in bar with just the music and able to chat to other guests. The modern flamenco show was well worth watching.

All in all a great holiday, and would definitely visit that hotel again. We did not want to be in the middle of everything, and like walking, and yet to be close to transport if required.

"

Holiday details

  • Travel date: Sat 2nd of February 2008

health farm???

2
Poor
by
Reviewed Sat 29th of December 2012

"I have just returned after 4 days here, the food was uneatable and we survived on chips and bread rolls for the entire time! other guests that did eat ended up poorly!
The hotel itself and staff were excellent but if you had breakfast at 8 0 clock there was no other facilities for hot or cold drinks for the next 2 hours ! previous all-in have had 24hrs drinks!
the entertainment on a night was at 9.30 and lasted for approx 20 minutes, which wasnt worth waiting for anyway! the bar then stayed open till 12 on the dot after that there was no-where else to sit or get a drink!
The pool was not open for the whole 4 days while we were there,
i had read the reports and were mixed but on seeing it myself i must have lost lots of weight either through lack of food or being ill, if it hadnt been for the other parties that we met up with it would have been terrible as it resembled a nursing home with the average age of 80!"

Holiday details

  • Travel date: Sun 25th of November 2007

*Good* - Well. when we got to the hotel...

3
Average
by
Reviewed Sat 21st of July 2007

"*Good*

- Well. when we got to the hotel which was about a 5 minute drive from the local airport the staff couldn't do enough to help us!

- The rooms were nicely done up and there were only 4 floors so it wasn't a trek getting up or down.

- The pool was all at one level. Nice and deep. Not really suitable for children but there was a small pool for the children to play in which had floats to play with.

- It was very close to the beach and if you wanted to go to the town it was about a 5 minute walk.

- The staff at the hotel were very nice and always wanted to help you.

*Bad*

- The food in the hotel was TERRIBLE all that was served each night was Fish. We went for 10 days and all that was on offer for lunch and tea each night was fish.

- Even though we were all inclusive we couldn't get ice cream free. We had to Pay. And it wasn't cheap. About 2 Euros per ice cream

- At night you couldn't get much sleep. There were 2 reasons for this:
1. The beds were very uncomfortable
2. There was lots of noise on the corridor and out near the pool

- At the weekend the Spanish people checked in. There were about 30 Spanish people who checked in. They took over the pool, they were noisy and wouldn't do what the staff told them to.

- In the day there was NO entertainment for the children which meant the adults had to occupy them. At night there was limited entertainment such as a parrot show.

- When we were looking at the hotel it said there would be a Gym. When I went to look around for this gym nothing was there.

Rooms - 9/10
Food - 3/10
Entertainment - 2/10
Pool - 8/10
Staff - 9/10

Hotel Overall - 5/10 "

Holiday details

  • Travel date: Sat 21st of July 2007

This was I and my girlfriend's first hol...

3
Average
by
Reviewed Sun 24th of June 2007

"This was I and my girlfriend's first holiday away together (also away from parents) and there was a number of highlights and lowlights.

We found that the short transfer from the airport was great, although this could be said about any hotel in Torremolinos!

We were promptly given a safety deposit box for 10EUROS which was refunded to us upon departure.

Like many of the other reviews below we found that the entertainment was poor - a bit phoenix nightish and definitely not aimed to our age group!

We also found that the food was a bit repetitive; we found that we were having to have chips frequently to 'fill our plates.’ We found that the deserts were the worst from being repetitive - jelly / ice cream / mushy stuff.

The rice was frequently undercooked and crunchy - is this the Spanish way of cooking? The scrambled egg was vile. It was a bit hit and miss with the food some nights it would be great and other nights it would be dire.

We did not see a waiter service as mentioned in the other reviews other this could have been part of ignorance towards our age - a mature 19. One of the barman also needed persuasion to serve me beer and tried to make return to my room to get my passport, strange custom as you can serve yourself outside and most of Spain seems to start their 'bad habits' at a much younger age!

The maid service was faultless.

The beds were a bit too hard however and the cushions were too soft which at times meant you felt like you were sleeping on the floor.

We also went on an excursion with Thomas Cook to Puerto Banus which was a good experience though for 2 students with barely enough cash to go away in the first place, it was a pain however being the first to be picked up and having to wait for everyone to get on the coach and for all the late ones."

Holiday details

  • Travel date: Sun 24th of June 2007

What a nightmare

1
Awful
by
Reviewed Sat 20th of October 2012

"Warning all British, this is not a hotel you would want to stay in. Rooms very basic, food not to be eaten. There was pork balls, chicken balls, veal balls, potato balls etc etc. The meat was undercooked very raw in the middle resulting in all the family (2 adults and 2 children)being very poorly. After that we only ever had chips. In the day there is bread, meat, cheese and cakes and thats it. Entertainment was disgusting in the ten days we were there. one night was parrot show and one night of bingo in six languages and one night of some kind of pretend flamingo dancing. They call this hotel all inclusive well the beer is like water, only very small plastic cups so one mouthful and its gone, so unless you have got ten hands you will spend all day getting up to get drinks. There is absolutely nothing for the children to do all day long, no balls or anything allowed in the pool. If you have got a late flight be prepared because you are not allowed to keep youre room on and they have no courtesy rooms so if you have got young children this as you can imagine is a bit of a nightmare. You must be crazy to stay here!

John Newcastle Staffs"

Holiday details

  • Travel date: Wed 20th of June 2007

4 Star price, 2 Star quality

2
Poor
by
Reviewed Mon 3rd of December 2012

"Living only 2 hours away from Torremolinos, I booked a weeks stay at the Costa Lago at the beginning of June 07, so we could relax at an all inclusive resort, without having to worry about spending money.

Although the hotel itself is not too bad - I couldnt fault its cleanliness, the attention of the staff or the pool, to advertise as a 4 star is very much misleading.

The all-inclusive option here is basically a full board option (breakfast, lunch, dinner) with free drinks available (coke, sprite etc, cruzcampo beer, truly awful house red and white wine and over-sweetened, watered down fruit "juice"). Having stayed at many all inclusive hotels around the world, it was disappointing that there were a bare minumum of activities available, ice creams between meal times or any type of substantial snacks.

Between meal snacks consisted of stale bread, cheese and something that may have once resembled ham.

Meals were at best average, and at worst inedible. I stopped taking breakfast after the first day.

Breakfast options: fried egg, scrambled egg (watered down to a puree), hot dog sausages. cold meats and bread.

lunch: fried fish (every day), a meat dish (watered down stew typically), chips, reheated frozen vegetables, chips, chips, chips, inedible pasta dishes (how anyone can make a pasta and sauce taste so bad i dont know) and a variety of salads - the salads saved the day. desert - sponge cake, ice cream, watered down mousses.

dinner: see lunch but add a roast meat option. On the 3 days of the 7 I stayed there the chicken was pink (once) and the roast pork was cooked medium rare (twice)

Although I didnt travel with kids, it was evident that there was nothing there for them to do - one pool table and one ping pong table was the extent of their leisure activities - which were both monopolised by bunches of drunk 20 something spaniards.

The evening entertainment was shambolic. A parrot show and a reptile show which both lasted no more than 15 minutes, followed by photo opportunities for 10 euros a picture - a blatant hard sell disguised as an evenings entertainment.

Torremolinos itself is a great base to explore the Costa Del Sol. Most people will know that you dont come to Torremolinos for its culture, and that the resort itself is tacky, brash and full of typical teenage british holiday makers. However, the local buses are reliable, plentiful and cheap and trips to rhonda, granada, mijas and gibraltar are a must.

Having said this, I would happily stay at the Costa Lago again if:

1) the price was reduced by around 50%
2) I needed a room for the night in Torremolinos
3) I stayed room only

However, I would definitely not stay here, nor recommend if I wanted:

1) A good all inclusive hotel
2) Nice food
3) Somewhere to take kids"

Holiday details

  • Travel date: Tue 12th of June 2007

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Top traveller tips for Hotel Riu Costa del Sol

  • DM by DM

    "Reduce transfer costs, get the train from Malaga to La Colina "

  • Janet C by Janet C

    "Get to know other holiday makers as the staff make happiness catching "

  • maxgreg by maxgreg

    "Extremely large resort with tons of shops bars and restaurants. Beach runs for miles. "

Hotel Riu Costa del Sol is also called

  • Riu Hotel Luca Costa Lago
  • Luca Costa Do Lago
  • Costa Lago Hotel

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