Hotel Villa Flamenca
44 Traveller reviews from Holiday Watchdog
"I’d like to start my review of this hotel by pointing out I did some extensive research on hotels in the costa del sol before eventually booking Hotel Flamenca for our family holiday. This was based on the numerous good reviews I had read on various rating sites.
My family and I arrived at the Hotel Flamenca in the early hours of Sunday the 3rd of June. It was roughly 3am. Our party included myself, my partner, our 8 month old baby daughter and my mum and dad. Our flight had been delayed a couple of hours, we’d been traveling since 3pm, so we were very tired and we were looking forward checking in quickly, and getting some rest.
On entering the hotel my first impressions were good. A welcoming reception area that was spotlessly clean. Airy modern, and decorated to a fairly high standard. Unfortunately that’s where the good impressions came to an end.
We were ‘greeted’ on reception by Paco. Paco is an elderly Spanish man that is quite possibly the most arrogant, ignorant, uninterested and unwelcoming man I have ever had the pleasure of meeting. To top off his list of fine attributes it was impossible to communicate with him as he doesn’t speak a single word of English. Not a word. As we approached the desk he managed to mumble for our passports. I handed them over to him, and with a grunt he handed over some forms for us to fill in. Tapping and grunting with a pen on which parts of the forms required our attention. After what felt like forever we got our room keys and off we went to our rooms. My mum and dad in room 513 me my partner and our baby room 216. On entering our room it was blatantly obvious that something was wrong. The room was very small and compact. Immaculately clean and tidy. But there was only one double bed. No cot for the baby. So, I immediately returned to reception. I tried my best to explain to Paco what the issue was. With a shrug of his shoulders he picked up a large pile of A4 files and began to very nonchalantly flick through page by page, liking his finger after ever turn. After about 15 minutes he found our booking. Once again tapping on the paper he grunted “cuatro, cuatro”. No, no I said, our party is for 5! Realising that there was something wrong off I went back to the room to get our booking reference. On retrieving this and returning to reception I handed it over to Paco. He again showed no interest was so ever, pointing to his file and in a raised voice shouted “cuatro, cuatro”. I’m sure you can imagine how frustrating this was. It was now 3:45am, we still hadn’t had any sleep. We were in a small room with a tiny baby. No cot. Our only option would be to have her sleep in bed with us with the risk of her rolling out of the bed onto the hard tiled floor. I returned to my room to explain to my partner that the hotel didn’t seem to care that we didn’t have anywhere for our baby to sleep. My partner told me she didn’t feel comfortable with our baby being in bed with us, and that I should try and call a manager. I returned to reception again with a pen and paper. I tried my best to explain to Paco that I needed to speak to a manger and asked if he could supply a number for me to call. At this he became very angry and started shouting “no possible, no possible”. At this point I was completely frustrated, and angry. I’d booked and paid for a room for the 3 of us, and the hotel I had such high expectation about was letting me down so badly. After 5 minutes of heated dialog, neither of us understanding a word of each other, Paco picked up the phone. I thought ‘at last’!! My partner had now joined me in reception and we waited to see the outcome of the phone call. After another 5 minutes of waiting out of the corner of my eye I noticed a police car pull up outside of the hotel. Out of the police car came FOUR very serious looking guardia civil. The vile cretinous Paco had only gone and called the police on me and my family. The police spoke to Paco in Spanish whilst looking me and my partner up and down in a very unpleasant manor. One of the officers then came over to us, and in a very abrupt way explained that we should return to reception at 8am to see if a more senior member of staff could help us. We tried to explain to the police that we were concerned for our baby. But they couldn’t have shown less interest. So, intimidated and slightly scared we returned to our room.
The following morning after little to no sleep I returned to reception. There still wasn’t a manager on duty but I managed to speak to someone that could understand our problem. He explained to me that the hotel was full, and the only possible solution would be to swap rooms with my parents, as their room was slightly bigger to accommodate a cot. Luckily my 73 year old parents weren’t aware of the ongoings the previous night, so off I went to explain to them that they were expected to re pack all their luggage, and move rooms due to the hotels incompetence. After wasting the full morning of our first day on holiday moving rooms, we eventually got the cot for our baby.
On the third day the assistant manager asked if she could have a word with us. She offered sincere apologies, and told us under no circumstances should the police have been called. She gave my parents the option of moving to a bigger room (a bigger room in a previous ‘fully booked hotel’). My parents declined due to the stress of already packing and unpacking twice. She then promised that she’d think of something to appease our ordeal. This never materialised, which is a shame because it makes the apology seem empty.
Other aspects of the hotel. Breakfast was ok, and just ok. Pool area resembles the set of the movie Cocoon. Pool is FREEZING even in June. The entertainment (if you can call it that) is probably the worst I’ve ever seen. 90% of the staff are friendly. Hotel spotlessly clean.
We also hired a car, the walk down to the beach is nice. Take your mountaineering gear for the return journey. My poor old mum had several rests on the way back up!
We were scheduled to stay for 10 nights. We left after 8. A large group of Irish people were booked into the rooms next to us. Their party started at 4am to 6am every morning. Waking us and our baby for 3 nights in a row. Complaining to reception didn’t seem to make a difference. Our baby wasn’t well and the lack of sleep was making her worse, so we cut out trip short and returned home.
I feel the Hotel Flamenca has great potential. The reviews were great, and I had such high expectations. Maybe we just had bad luck. But we couldn’t ever really enjoy ourselves, the first night left such a sour taste in our mouths. If you’re under 65 or have a young family then this hotel is definitely not for you."
- Travel date: Fri 1st of June 2018
Nice Hotel - but very lax security !
"The hotel itself was great and so were the staff. The room we had was a decent sized room with a balcony and good size bathroom - but we'd paid extra for a double rather than a twin room as i'd previously read about the smaller twin rooms. Unfortunately the room was right over the kitchen but to be honest it didn't cause too much inconvenience. The bathroom on the other hand yielded an intermittent sewer smell that was very unpleasant so we had to keep the bathroom door closed.
The food at this hotel is very nice and the choice is second to none. The drinks at the bar are priced similar to most hotels in Nerja but beware of the pricey wine in the restaurant. We were charged 12.50 Euros for a bottle of Vino SOL that only costs Â£3.68 here in Tesco's.
The entertainment is OK with certain artists putting more effort into their acts than others (especially Neil Philips who was superb!). The entertainment finishes at 12 midnight due to the noise and as the weather was good the entertainment was outside by the pool so beware, if you want an early night don't get a room overlooking the pool!
This hotel is ideal for a relaxing holiday away from lager louts and screaming kids. It's quite a social atmosphere but hey, it's up to you to make conversation right?
We had a great time at this hotel right up untilthe penultimate night when we were woken up at 4am by a burglar who was going through our belongings as we slept. I managed to chase the [email protected] out over the balcony but he got away with most of our belongings. Unfortunately the response that we got from the Thomsom tour operator & hotel left us with a bad taste in our mouths - the hotel manager never even made an effort to come and see us! <---- but that's another story.
In general the hotel security is poor - anyone can walk in off the street and ask for any room key without being challenged. Also when you check in they ask to keep your passports for 24 hours to photocopy them but then they go and leave them in the room key pigeon holes behind the reception in full view of everybody.
Would i go back? Sure i would, but wouldn't stay in room 222 again !"
- Travel date: Thu 23rd of June 2005
"This was our first stay at the Villa Flamenca and we canât wait to go back. I booked this holiday online instead of going through a travel agent but before booking I found out as much as I could about this hotel and was a little concerned about other people comments about the rooms being very small so we were presently surprised when we arrived. Our room was at the front which at first I though I would have like a room at the back overlooking the pool but after the first few nights I was glad we werenât as every night the entertainment went on till after midnight which normally would have been a problem but this holiday we planned to go on as many trips as possible and some were very early starts especially the trip to Tangiers. The food at the hotel was excellent, we did over hear some people complaining about the food but youâll never please every one and the staff were brilliant we found that they would go out of there way to please. All in all Iâd give this hotel 10 out of 10, looking into going back in September."
- Travel date: Sat 4th of June 2005
Loved every minute
"I'll start with the only negative, yes the toilets are tiny, but I really don't spend much time in there so it didn't waste my holiday one bit.
The Villa Flamenca is a delightful little hotel, in my opinion the food was first class, if you go abroad expect the food to be different from what you get at home, maybe I'm just one of these people who chill out when I go on holiday and enjoy the moment. Hire a fan, it doesn't cost that much, why spend all that money and not make things comfortable for yourself.
The hotel entertainment is at night only, there was a different singer every night, like all places maybe not everyone's cup of tea but the centre of Nerja was only 15 minutes walk away so you could walk off your dinner and find other entertainment to suit your tastes. On the Friday evening there is a gala buffet, I didn't think the food could get any bettter, it was wonderful, we were greated at the door by the manager, given a flower and a small glass of brandy afterwards there's a Flamenco evening.
There's not much to do for young children or teenages but the Villa
Flamenca is not aimed at that age group. We're in our early 40's and we were quite happy to sit and chill out, there's nothing worse than going on holiday and have it ruined by lager louts, you'll not find anything like that here.
It's the second time I've been to the Costa Del Sol, I went to the other end of the island the last (and only time may I add), Nerja is such a lovely place I would return and would have no hesitation in recommending the Villa Flamenca to my friends."
- Travel date: Sun 29th of May 2005
"hotel friendly but bathroom of hotel room extremely small, no leg room to be able to sit on loo properly! seating in dining room reminded me of school with seating organised in rows."
- Travel date: Wed 2nd of March 2005
"I have just returned from holiday and although we had a lovely time and I agree the hotel was very nice, I think it depends where you are. When we booked the holiday we asked for two double rooms as were told these would be slightly bigger. On arrival our rooms where on the top floor (no prob as lift) above the reception area so was very noisy and the balcony was tiny, just about manage one person to sit out there even though two chairs and a table. Also as it was quite cold the fire was on in reception and the chimney was just outside our room so if we went on balcony we choked with the smoke, the room was dark and dingy the furnishings were very old and if you are happy sitting in a bath with your chin on your knees well go for it. My eldery parents were in the room next to us and could not sleep at all with the noise. We did complain to the management and when rooms became free elsewhere we were moved but this was on the 5th night. Well what a difference the new rooms were, talk about the paupers and the rich. Our new rooms were beautifully furnished and bathrooms were full size, had a lovely balcony overlooking the pool. My advise is check the room you are going to and for further information our rooms were 421 and 420 AVOID. On a lighter note the food was great"
- Travel date: Thu 17th of February 2005
"I have just returned from a week staying at the Villa Flamenca. I have nothing but praise for the hotel - the food was excellent, a great choice on the buffet, something for everyone. The service from all the staff in the hotel was first class, everyone was friendly and helpful. We had a lovely room overlooking the pool with a sunny balcony (most welcome in Jan/Feb!). My only comment would be that the room could have had a little more storage space but overall excellent, would recommend to anyone."
- Travel date: Mon 7th of February 2005
A friendly Spanish Hotel
"We have just returned from Nerja, Villa Flamenca,
on arrival we were met by the hotel staff and our thomsons rep they all offered a great time at the hotel and true to their word that,s what we got. The hotel sevice and staff could,nt be any better and our rep was excellent. We did two excursions and they were also great, a night out to see the four tops a good show, then we went to Gibraltar for the day we did the tour of the rock then to see the dolphins and a bit of shopping in between this is a trip i would advice anybody going there not to
miss it was excellent and the tour guides we had on both trips were great full of all the information
of the country more than was asked of them. We will return to Nerja to the Villa Flamenca where the
hotel and locals make you so welcome. Thanks for a great holiday.xxx"
- Travel date: Tue 7th of September 2004
"What an excellent holiday! We stayed in the rooms above the swimming pool so had a great view. Luckily we had air conditioning in our room so it was always comfortable. The food was better than I was expecting after reading some of the reviews.
The only complaint I have is there was no courtesy room available. We were lucky enough to meet a couple who offered us their room to shower and change.
Nerja is a beautiful place, although I think over the next couple of years the place will become quite busy. I would recommed this destination and hotel to anyone.
We had a great holiday and met some really lovely people. Hope to go back soon."
- Travel date: Mon 9th of August 2004
Had a great holiday
"Just returned from two weeks at this small but friendly hotel. Room we had over looking pool, was spacious and adequate (been in better/been in worse). Food was fine, but as with all hotel food you get a bit fed up after 10days or so. Staff were friendly and helpful as were most of the people staying, probably because it is a smaller hotel with a smaller pool area. I certainly would recommend it to friends and return at some point in the future.
Overall we had a great holiday with nice hotel, decent food, great weather and friendly people."
- Travel date: Fri 6th of August 2004
"Ok, where do I start? Booked a very late deal for a quick week in the sun. We knew we would end up in any one of 3 hotels, one being the Villa Flamenca in Nerja. On reading the reports on this site we were a bit nervous when our coach stopped outside this hotel and told to collect our luggage!! What a surprise, on entering the reception area you are taken back in time to a traditional Spanish Hotel. Very clean, staff very friendly. The bedroom was on the small size and only a ceiling fan to keep you cool (at a small hire charge) but you don't spend 24hrs a day in it? It has also an annexe, so if booking ask to be situated here because the rooms have air-con and are bigger than the original hotel. Food is varied but once again no one is dragging you in to the dining hall everynight, Nerja town centre is only a 10 minute walk downhill although a 20 minute walk back!! Situated on what is known as cardiac hill I soon put on a brave face when an elderly spanish lady passed me going up and I am only 42!!! Lots to do in the local area and the staff of the Flamenca will do all then can to help you.
Thanks for reading and have a great holiday.
Malcolm and Jackie Cross (July 2004)"
- Travel date: Wed 14th of July 2004
"We have just returned from a 2week stay at the hotel Flamenca. The rooms are small but adequate. The chamber maid we had did not make the beds she made them over. We had to request extra soap and shampoo which did get replenished unless requested. Otherwise the staff were very helpful and pleasant. I holidayed there 15 years ago and nothing appeared to have been changed since that time. The food is good. The live entertainment 4 times a week was great apart from keyboard player called Carlos. He had a great variety of musical toys which he played for himself---not for the customers who would have enjoyed some dance music. The best act of the fortnight was a husband and wife team called Gasoline -- their music and singing covered all ages and they had the place jumping. The Nerja club just 5 mins walk away had some good groups if you enjoy a dance or two. Overall we had a good stay at the Flamenca Hotel and it is well suited for the older generation. The hotel will be under new management later this year and there will be some changes. I suggest they start with Carlos."
- Travel date: Fri 7th of June 2013