8 Traveller reviews from Holiday Watchdog
"The resort is pleasant and quite nicely laid out. The apartment was basic but acceptable. The facilities (small gym, sauna, jacuzzi etc) were free. You did need access to a car (taxis around 12 euros into Fuengirola or a walk of about 45/50 minutes!) otherwise you were really stuck on the complex. If that's what you wanted then that's fine.
They advertised flamenco dancing on one evening but this was "cancelled" due to lack of people asking for the package of a meal in the restaurant (20 euros each) which included the dancing. Not impressed but not surprised either. Agree with others who had the presentation and the "hard sell approach". Actually had them tied in knots when I asked some questions about what if you paid in installements, and if you had a loan to buy into their set up could they provide the finance and costs involved and other questions too. Of course, we were never going to sign anyway so whatever questions we asked we didn't mind how "way off" our questions were. Also asked about selling on your timeshare through "their broker". They implied that whatever you paid out you would get it all back - it was like an investment. Who do you know that would do the work of selling something on someone else's behalf and not take a cut for their efforts? After the presentation they must have been desparate for us to sign as a third person came to speak to us after we had declined the efforts of the first two to take up the various offers. It just made me think what lengths they will go to to get your signature. Don't be taken in. Just go and enjoy the week and remember you are NOT interested in signing anything but will make the most of all their facilities and anything else thrown in for "free". Once you have your mind set on NOT getting involved, you can then manage the presentation and if you need to, look at your watch and say you've given them enough of your time and you're not interested and thank them for their time. Then just get up and leave! The whole presentation took nearly 4 hours but it did involve a drive to their other complex about 20 minutes away near Marbella. I still cannot understand why the person who meets you and starts the presentation always has to "leave the finance bit" to his Manager! The other thing we noted was there seemed to be rather a lot of these reps milling about and very eager to make sure those having the presentation had a drink of whatever they wanted. And one last thing, near the start of our presentation we were told that "one in four" will sign. So my comment to that statement was "We're the third lot so we won't be signing!" You still, of course, get the full presentation even though you've put your cards on the table and told them in the nicest possible way you really are not interested in anything they tell you or offer you!! But sales reps are sales reps and they bumble on regardless don't they as they have been trained to continue with their sales patter whatever they hear coming back at them from the potential client. I'm just glad our presentation was at the start of our week and not part way through as we could enjoy the rest of our week."
- Travel date: Wed 4th of August 2010
Time share Scam
"Like some of your other reviewers we went on a "free holiday". We had a presentation and it was very hard sell from very slick operators. We are not usually naive and have some very good time share experiences but we fell for the patter and joined Heritage, trading in our other time share.
Since then we have had nothing but trouble. They have not transferred ownership and do not respond to emails or telephone calls. When we did eventually speak to some one we were told a lot of lies.
We are still trying to resolve the situation and hope that with pester power we are beginning to get somewhere, but it is very stressful.
The resort and staff are very pleasant but certainly not worth all the hassle."
- Travel date: Fri 30th of July 2010
Another name for Timeshare
"This was a week we had for attending a timeshare presentation, As we kept being told a 'free week' Our accomodation - apart from hard bed - was basic but clean, facing the rear of the property only sun in the morning. Food in the bar and restaurant very reasonably priced and well produced. We had to attend a presentation on the Monday morning at 10.00. At 16.00 we decided we had really seen and heard enough of the hard sell. I am still not sure what they were trying to sell but whatever it was it 'Costa lot' !!!!!! If you are a golfer this is the ideal location for you providing you have a car. The staff were all very pleasant and helpful. We enjoyed our stay but wont be returning, there are other areas of Spain less commercialised. Give it a try but avoid presentation."
- Travel date: Mon 7th of June 2010
"Matchroom is a very nice place to stay but if you are considering buying a timeshare do not deal with this company (Heritage Resorts). My family has owned timeshares for more than twenty years once you have bought them you cannot get rid of them, Nobody wants to buy them due to the very high maintenance fees. There are many people who will give them away just to walk away from these yearly fees. Heritage resorts know this and are very sharp at transferring ownership of these to themselves. They will agree to take over the ownership if you join their Heritage Club, they do not inform the timeshare companies of change of ownership and do not claim the weeks. as a result the previous owners are hounded for unpaid maintenance fees. The sales reps are only interested in selling you a heritage club membership. Heritage Resorts pay almost nothing to obtain these timeshare,. they are very difficult to deal with, they do not return your calls and when you ask who you are speaking to give false names. Buy any timeshare from them or have any dealing with them at your peril"
- Travel date: Fri 4th of June 2010
"You must hire a car, but you are near to the village of Mijas a magical place Fuengirola is 4 k away and has all for you bit brit happy but fish alley is full of low price restaurants, we booked through Sandra who had recommended Matchroom as she had worked there amd we will book again as it is pretty, quiet, and has the type of people we know wont wake us up revelling at 2a.m. On the whole a peacefull well planned holikday thanks Sandy."
- Travel date: Wed 5th of May 2010
"This resort cant be called resort: is only flats with 2 pools...only. Nothing to do! the localization is terrible: 8 km from beach; acess through a dangerous industrial road without sidewalk. Neighbourhood is orange plantation and industries. The hot water is limitaded; the eletric energy too; the cleaning is poor."
- Travel date: Fri 2nd of April 2010
Quiet Comfortable Base
"We were well-satisfied. Matchroom is a quiet place that is 3 miles and a world away from the 'British package tourâ destination of Fuengirola sea front with pubs and âPie & Butty Shopâ etc.
The place is well-managed with excellent gardens; our one-bed flat was clean and comfortable with everything provided. Try to get a unit at the front that overlooks the pool/trees, golf course and far hills - sitting on the balcony is very soothing; the unit behind us overlooked the motorway that is 200 yards away.
You need a car. It was raining when we arrived, and we were advised not to use the underground car-park as the steep access ramp is too slippery in the wet. Parking was fine on the ground-level parking spaces and street.
The nearby El Golf restaurant was OK. Their 3-course lunch menu was 9 euros served from 1-3.30; prices seemed to be at least double in the evening. We found a great beach restaurant (chiringuito) at Guadalmar - to the south of Malaga airport; the clientele was nearly all Spanish - confirming the adage that the locals know the best places.
We enjoyed the one-day Tangiers coach trip . Yes you go on the classic tourist route, but probably better that than self-discovery in 5 hours ashore. What would be a 90min car journey to Tarifa was 3 hours on the coach because of all the hotel pickups en route; however the coach trip is relative value at 75 euros each - a passenger return on just the ferry is 74 euros."
- Travel date: Fri 16th of October 2009
Peace and tranquilty
"We have been here in February for the last four years and until this last year have had good weather.
The apartments with south facing balconies have sunshine from 9.00am until the sun sets at about 6.30at the beginning of February. They overlook a golf course. The complex was sheltered from the wind. The 2-bedroom apartments are large and well equipped. There are 2 full bathrooms, one en-suite. The kitchen has a large fridge-freezer, cooker, microwave, dishwasher and washing machine but no tumble drier. The television had BBC and ITV programmes. If they are not on the TV complain and someone will come and sort it out. The lounge/ dining room is large with a marble floor and ample seating for 6. The heating provided kept this area warm in February. If you donât have 2 heaters tell reception and youâll get another. The bedrooms had air-conditioning which kept them warm. If you are elderly, or in any way infirm phone or email them and ask if you can have a ground or first floor apartment as it is a real effort to reach the second floor although the view is terrific and there is often a roof terrace with sun-loungers.
The apartment was spotlessly clean and the gardens well maintained. The indoor swimming pool was at a pleasant temperature for swimming and I saw others enjoying the heated outdoor pool at the beginning of February but I did not venture in. The restaurant was reasonably priced and it was possible to get bar snacks. The reception staff was efficient and helpful.
The âGolfâ restaurant about 200 yards down the road gave a good 3-course lunch for 9 euros and âLa Morenaâ restaurant was also just within walking distance. The shop near the restaurant was useful for minor purchases. The shopkeeper is delighted if you try to speak to her in Spanish. If you have a car try the venta at the crossroad on the Coin road just before Alhaurin el Grande. They have a barbeque on Saturdays and Sundays but you need to get there no later than 1 pm for lunch as it fills up with Spanish families. A real Spanish atmosphere. Phone to make sure they are open as we went once and found it closed. One can walk to âHotel Byblosâ for coffee.
Although a car is recommended there is a courtesy bus 3 mornings a week down to Fuengirola where one can get a bus or train along the coast. Some people arrange to share a taxi later on in the day to return to the resort.
If you want to go further afield and donât fancy trips or driving too far I would recommend a visit to Malaga. We usually go to Los Boliches and park on the sea front there before taking the train to Malaga. Be careful to have notes of 10 euros or under for the train fare as the machine does not accept anything bigger. We had to pay 7 euros by credit card! At Malaga there is the Picasso museum, excellent shopping, Roman remains and 2 castles. The number 35 bus takes you up to the Gibralfaro and the parador where we usually enjoy a coffee on the terrace and admire the extensive view.
The beach at La Cala is an easy drive, no driving along the A340 is required, and we enjoy walking along the prom and having a coffee at one of the beachside restaurants.
The map seems to put Matchroom in the middle of Fuengirola which certainly isnât the case."
- Travel date: Tue 13th of October 2009