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Pool Area

Reviews summary

4
Good
2894 reviews
Brilliant
1006
Good
1107
Average
479
Poor
158
Awful
144
  • 4 room
  • 2 pool
  • 2 beach
  • 3 service
  • 2 value
  • 1 food
  • 3 cleanliness
  • 3 location

17 Traveller reviews from Holiday Watchdog

Vastly overated

2
Poor
by
Reviewed 30th June 2014

"I cannot recommend this hotel, Although the privilege room was good [no drawer space though] The breakfast food was appalling, poor quality, poorly cooked and often cold. Buffet dinner, more of the same. We had booked into a privilege room to take advantage of the 'A La Carte' dinner at an extra cost of over &200, big mistake, this was also disappointing.We ended up over the road in 'Gio's', a really excellent Italian, with excellent food and really good service and nice staff, cannot recommend this any better, excellent. I cannot understand the high ratings this hotel gets for it's food. !My last words :- 'DO NOT STAY AT THIS HOTEL', you will be disappointed."

Holiday details

  • Travel date: 30th June 2014
  • 3 Location
  • 2 Beach
  • 4 Room
  • 2 Pool
  • 3 Service
  • 2 Value
  • 1 Food
  • 3 Cleanliness

Arrived at the hotel with 3 other girlfr...

5
Brilliant
by
Reviewed 29th July 2008

"Arrived at the hotel with 3 other girlfriends around 10.30pm. The reception staff were very polite and check in only took about 10 minutes. Even though we had made 2 separate bookings our rooms were next door to each other. The rooms were compact but still enough space for 2 persons to move around without getting on top of each other. The rooms are quite contemporary and beds were very comfy which was a pleasant surprise. The only problem I found is lack of drawers in the room (open shelving not so practical for storing your underwear). The hotel lobby was vast, airy and beautifully furnished. Breakfast was from 8-11am and the choice was fantastic ranging from fresh fruit, cereals to a good old English breakfast. We would eat breakfast and not need to have lunch. The location is very close to the marina and beach - no longer than 10mins by foot. Puerto Banus is quite expensive but a jug of Sangria was very reasonable at the hotel (€16) compared to over €20 in bars. The pool area was clean but if you got there after 12pm it would be difficult to find an available sun lounger. Also beware of sun lounger charges at the beach - one end charges €7 and the other end €16. I would definitely stay at this hotel again and would rate it a 4/5* standard."

Holiday details

  • Travel date: 29th July 2008

My first impression of the new and stunn...

2
Poor
by
Reviewed 18th June 2008

"My first impression of the new and stunning hotel lobby, evaporated quickly when we met the very rude and unhelpful reception staff. Myself and a friend arrived late at night and it took the staff 3 attempts to get our room right. The first room had a double bed when we had requested 2 singles, this we could forgive, however the awful view over a car park and busy road we could not. The second room we were taken to (whilst all the time lugging our cases with no help from the hotel porters) had no balcony and much to our suprise was not even ready the room was a mess. When having to go back down with our cases to the lobby to inform the reception staff they refused to believe us and we had to once again go back up to the room with a member of staff to prove that the room needed cleaning!! After this we finally got a satisfactory room which was clean and tidy. We could have upgraded our room to a newly decorated one but this was 20 euro's per day which is frankly daylight robbery! The quality and choice of the breakfast was excelllent and the salads and fish choices of an evening was also good, however the hot food was a little limited. The pool side snack bar was expensive and also gave a couple food poisening! The bar staff were always friendly and happy to help and much better than the reception staff. The hotel became very roudy when a large group arrived making mess and much noise around the pool this carried on into the night until the early hrs of the morning. The staff did their best to calm them down but the noise at night kept me awake. Other things occured during the week and I could go on complaining but I will leave it at this. I feel that the 4 star rating is too high as the reception staff certainly do not match that. I stay in alot of hotels 4 star and above and have never been so disappointed. I have never complained before about any hotel but feel compelled to warn people that although this hotel may look impressive, beware looks can be deceiving!!"

Holiday details

  • Travel date: 18th June 2008

I went here for a week with my girlfrien...

4
Good
by
Reviewed 14th January 2008

"I went here for a week with my girlfriend. When we arrived in the hotel there was 4 people behind the reception desk but it took them 10 minutes to serve us! When we got to our room I was very disappointed it was right beside the main road and had a horrible view of the dirty car park. The room was small for a 4 star hotel. But I thought I would give it a chance. We decided to go for a walk around the hotel to see what shops/restaurants were near, but there are very few. You have to walk under the main road in an underpass (that could do with a clean and a fresh coat of paint!!) to get to the town. Its about a ten minutes walk from the town/harbour of Puerto Banus, although the taxi is only a few euros and only takes a minute. There is a great shopping department store called Courte De Ingles and they sell everything (food, clothes, perfume, household goods, alcohol). There are other designer shops around the area but most things cost the same as back home! The harbour is lovely and full of restaurants and bars. On our 1st night in our room, it wasn't the main road that woke me up, but the people next door having a domestic, shouting, screaming and slamming the doors at 4 until 6 in the morning, by then I was sick of it. I went to reception and asked to be moved. The man on reception was very nice and he told me to come back around 10 in the morning and he would move us. They even moved our luggage for us! There is 1 old man that works in the pool bar and also in the bar in the hotel that is very grumpy and rude! You will spot him if you go there. Breakfast was lovely!! There was a great choice of things that you could have but you have to be quick before its all gone! Overall it was a great holiday but I don't think I would stay here again. It is not value for money and it is not a family hotel as every woman by the pool is topless!"

Holiday details

  • Travel date: 14th January 2008

Rooms were nice and spacious, clean with...

4
Good
by
Reviewed 31st August 2007

"Rooms were nice and spacious, clean with a large bathroom, although the view from our room wasn't all that great. Breakfast was good with anything from continental to cooked breakfast as well as omlettes cooked to your requirement before your eyes. They even served cavier and cava for breakfast, if you could eat/drink it at that hour. The pool and facilities were great, with a big outside pool with poolside bar, indoor heated pool, gym, games room and jacuzzi. There were a few good restaurants surrounding the Hotel, Louis' Lounge had some great live music, although the hotel was the wrong side of the main road, to get to the harbour you have to take a taxi or walk through the underpass. "

Holiday details

  • Travel date: 31st August 2007

This was our first trip to the Costas. W...

4
Good
by
Reviewed 11th July 2006

"This was our first trip to the Costas. We had always been wary of visiting this part of Spain. The hotel was in an excellent location just set back from the beach and marina. The half board option allows you lunch or dinner. We often went for the lunch option as we preferred to eat out in the evenings. The lunch option is very limited. I am vegetarian, although my husband isn't. There is a limited choice for vegetarians although you won't starve. The staff are excellent, the hotel is clean and the service was very good. The pool area is not huge but we were always able to get a sun bed. The resort itself is very built up. It's perfect if you want to go to bars and restaurants in the evening. We didn't find eating out by the marina that expensive (probably the equivalent of English prices or a bit lower). Restaurants elsewhere are cheaper, but this is one of the best places to go and be seen in the evenings. The shops are open very late and seven days a week and there are plenty of things to buy at reasonable prices as well as the chic designer shops. There are trips available - there was a mess up on our first one where the coach didn't turn up at all! They were apologetic but it meant we couldn't go to Tangiers at all - they only run the trip on a Saturday. There are other trips e.g. Gibraltar. This is probably only worthwhile if you want to buy the duty free. There is very little else to see there. All in all we enjoyed our week there and would go back. "

Holiday details

  • Travel date: 11th July 2006

Fantastic hotel

5
Brilliant
by
Reviewed 27th October 2012

"Stayed in this hotel from march 4th for 3 nights with a couple of friends. Everything about the hotel was great including the entertainment at night! Fabulous selection of good food and the service was second to none. First night there was no pool view rooms available but without any bother we were moved to one the next day! we also had lovely sunny weather,so sat and relaxed by the pool. You can either walk to the Port or take a taxi for approx 4 euros. Nightlife is great there! Cant wait to go back!"

Holiday details

  • Travel date: 15th March 2006

Good One!!

4
Good
by
Reviewed 25th October 2012

"Stayed here for 4 nights last week and had a nice relaxing break. Pool area was very nice, except extremely cold although refreshing after having endured the belting hot sun (yes in March). Breakfast was good, although I would recommend an earlier sitting to ensure that things are fresh. Great fresh juice and there is an omelette man. Rooms were very clean. Would stay here again although I can see how the place could get overcrowded at a busier time of year."

Holiday details

  • Travel date: 14th March 2006

Miss The Breakfasts!

2
Poor
by
Reviewed 12th December 2012

"We stayed here for 4 nights recently as the H10 Estepona Palace further down the road was full (fabulous hotel, 10/10 for everything). Was a perfectly good hotel but not sure it deserved 4* status (again comparing it to its sister hotel in Estepona which is 4*, by comparison then, The Espepona Palace should be a 6*!). Room was nice, plenty of storage, balcony very very small. Room noisy due to proximity to the road/motorway, but in fairness did not keep us awake, probably due to the secondary glazing. Very unhappy one day when the maid cleaned our room while we were at breakfast after we had put the Do Not Disturb sign on the door - we had left camera, passports, money & jewellery on view - nothing was missing but the principle was that what is the point of the sign on the door? Breakfast was delicious, regularly topped up with hot & fresh food, nice to see a permanent supply of perfectly cooked lightly fried eggs (not the rock hard crispy variety so often found abroad). Chef on hand to cook omlettes or pancakes to order. Would have to be really picky to fault breakfast. We stayed half board (again, assuming the food would be as outstanding as the Estepona Palace). It wasn't. Evening meal wasn't the worse we've ever had but certainly not the best. Choice was quite limited, didn't like the look of a lot of it, most of the food was labelled but it just didn't "grab us". Italian evening was lovely, the other evenings were average, japanese evening was awful. Would have been very annoyed if we'd been there for a week or more & had paid in advance for half board. Pool area lovely, road noise rather dominating though. Indoor pool fabulous although most annoyed we had to pay 6 euros each for a swimming cap! All in all, wouldn't stay here again, but not because it was awful, just because there's somewhere better."

Holiday details

  • Travel date: 9th March 2006

Winter Break

4
Good
by
Reviewed 12th December 2012

"Stayed at this hotel for 4 nights. Lovely clean room overlooking the swimming pool.Very nice bathroom.Breakfast was excellent and did inculded sparkling wine as well as everything else you can think of.The evenings were a bit chilly and we took up the hotel's offer of a half board package for 11 Euros each.( It is a bit of a walk to the harbour by an underpass).Turned out to be a bargin as the food was very good although buffet style.Always had drinks at happy hour before dining and some kind of entertainment was on every evening.( piano , dancers etc) in the lovely foyer.The staff could not do enough to please.I understand the comments about lack of sun beds and long corridors.However , this was February where everything is nice and quiet.The bars around the harbour were expensive!Shops were good especailly the shoe shops."

Holiday details

  • Travel date: 8th March 2006

Great hotel! Great stay!

4
Good
by
Reviewed 19th October 2012

"I had heard some good comments on this hotel and I have to say, it more than lived up to my expectations! The foyer was spacious and grand and the staff very helpful and friendly. Ok, the never ending corridors to your room did have a feel of 'The Shining' about them but the room itself was fantastic; a great balcony overlooking the pool and a beautiful bathroom. The food was in abundance and of a high quality. The highlight for me would have to be the pool; a great atmosphere and ideal for a group of girls as there is an excellent area next to the pool with hotel sunbeds. The walk to the port does take about 25 minutes, but I suppose a bit of exercise never hurt anyone! Be advised to get a cab after a night out from the strip though; the walk back to the hotel (particularly under the subway) is very dark and not a good idea in the early hours of the morning! The nightlife is fantastic though-so many bars and full of English people so it's like being with a load of mates! Generally a great atmosphere down there. Also, the hotel is in a great position for the Saturday market up the hill. I would go here every year if I could! One of the down sides was the tv-only English channel was Sky news, which isn't great for a night in!"

Holiday details

  • Travel date: 24th February 2006

excellent stay

4
Good
by
Reviewed 3rd December 2012

"I stayed in the Andalucia Plaza with a group of girls in May 2005 for 1 week. Hotel was lovely-no faults at all. Room was a nice size, comfy beds and excellent bathroom..which never seems to be mentioned!I agree with the commentary about the thin walls, our problem was hearing footsteps above us (in what sounded like tap dancing shoes) in early hours of the morning!!!but the floors were marble so what can one expect! Unfortunately we had a view over the main road but could also glimpse the sea...so not all bad! minimal noise too. Pool area was lovely, but could get crowded, and even in May we sometimes struggled to find a sunbed..but got one eventually! (it was half term) the food was excellent. the breakfast was my favourite, everything you could possibly want, hot and cold. the dinner didn't always seem to attract me but food catered for all different types/nationalities. short journey into Peurto Banus and to the shops, only 4 euro by taxi. Can't fault this holiday at all, and would definately stay here again. Staff were extremely friendly, rooms cleaned everyday by friendly maids who would come back if you weren't quite ready!Great stay."

Holiday details

  • Travel date: 15th February 2006
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