Reviews summary

4
Good
( 830 reviews)
Brilliant
407
Good
295
Average
88
Poor
19
Awful
21
  • 4 room
  • 5 pool
  • 4 beach
  • 5 service
  • 5 value
  • 4 food
  • 5 cleanliness
  • 4 location
 

12 Traveller reviews from Holiday Watchdog

Love this hotel. August 2014

5
Brilliant
by
Reviewed Tue 12th of August 2014

"Spent 10 nights at this hotel end of May beginning of June, lovely room, plenty of space, and lovely breakfast menu, they even serve Cava at breakfast which is a nice touch. Room are spotless, bathrooms are spacious and the staff are so helpful. Miguel in the bar is so nice and welcoming, we liked it so much we have booked a 5 night stay it his Sept, October.
This hotel was formally the Crown Plaza Hotel, and a lot more expensive than the hotel tariff now, but still the great service. Some of the comments are very negative, the pool is beautiful and the stay we has was absolutely wonderful, looking forward to going back end of September, looking forward to seeing Miguel again kept us entertained. All in all go to this hotel and see for your self, I would not hesitate to rebook this hotel even before our forth coming trip up there. Also sent. Me a bottle of Cava for my birthday nice touch."

Holiday details

  • Travel date: Sat 9th of August 2014

Rating breakdown

  • 4 Location
  • 4 Beach
  • 4 Room
  • 5 Pool
  • 5 Service
  • 5 Value
  • 4 Food
  • 5 Cleanliness

nice hotel with some small issues

4
Good
by
Reviewed Wed 1st of April 2009

"I have spent there weekend (saturday - tuesday). Hotel is marvellous. Room was spacious, service excellent, food great (if you like to eat exactly the same what is served in London or in Warsaw i.e. smoked salmon and eggs on bacon). The only issue were thin walls. I have been there while some couple had a wedding party. After party I was exposed to the loud sex of my neighbours which was confusing for me (and probably for them). Generally ok Lukasz"

Holiday details

  • Travel date: Wed 1st of April 2009

Reasonably good, but a few negatives

4
Good
by
Reviewed Mon 5th of November 2012

"Nicely furnished, large, clean, modern, fresh rooms. I booked a good deal online and would not mind staying there again. There are a few negative things that I would like to mention. There is no sea view from most of the rooms and the hotel is not situated right at the beachfront. The Hotel is situated along a freeway between Marbella and Estepona. My credit card was double charged in error at the time of my check out and I only found out about this a few days after I had already left; although the Hotel Manager was sympathetic and helpful, it took more than one month and many phone calls and e-mails before my money was was refunded."

Holiday details

  • Travel date: Tue 17th of July 2007

Truly Great Four Day Break

5
Brilliant
by
Reviewed Mon 22nd of October 2012

"Like previous reviewers, this stay was part of a Marriott presentation and how glad we were to be staying at this hotel.

The location off the main coast road is not ideal but once inside the hotel it was not possible to hear any road noise and the pool, bar etc are behind the hotel so, again, no noise.

The decor throughout the hotel was very modern chic and tastefully done - those reviewers not rating this as a five star I can understand, by UK standards it would be four star but by Spanish standards it is definitely five:
The staff, all of them, were so friendly & accomodating to any needs
The cleanliness & facilities in the room were perfect
The breakfast had everything from fantastic fresh fruit, great pastries, cooked items, even Spanish cava to help yourself to.

The pool bar was a fantastic place to relax as the seating was in the style of balinese beds so you could lie back & relax and, although the prices were a little steep there was a half price happy hour between 6.30 & 8.30 which made it very affordable.

Although this was the middle of July, everywhere was quiet as this is predominantly a residential area with beautiful villas so the beach, bars, hotel were all really relaxed as it wasn't over busy.

Although there was a really good restaurant in the hotel, we chose to go out for dinner - it was a little limited but those we found were absolutely fantastic, try Vela Azul (which the hotel golf buggy will take you to if you want) right on the beach just 5 mins walk from the hotel with incredible sea views and great food & our favourite, Chambao De Paradis next door to the AGH hotel which did the most wonderful tapas - try the deep fried battered aubergine with honey-soy.

If you want beachside location with loads of facilities nearby, this is not for you. If however you want somewhere in a location with easy access to Marbella, Puerto Banus & Estepona, really chilled with great service & a much more original Spanish atmosphere I would highly recommend this - we will definitely return."

Holiday details

  • Travel date: Fri 13th of July 2007

Luxurious

4
Good
by
Reviewed Fri 14th of December 2012

"We have just returned from six days of luxury at this fabulous hotel. The rooms are of contemporary design and very chic. All staff were professional, helpful and competent from lifeguards to Management. You do need a car as the location is on the outskirts of Estepona and Marbella but so close to travel around the coast. We have two children and they loved the food, especially the wonderful breakfasts. We will definitely return."

Holiday details

  • Travel date: Fri 13th of July 2007

Great hotel for a short break

3
Average
by
Reviewed Fri 14th of December 2012

"Stayed in the Crowne Plaza for 5 days in June 2007. It is a lovely hotel, the rooms are great - we were upgraded to a Suite, which was good. The food was good and the bar was fine, if a bit expensive, although no more so than other hotels of this type. It is a handy centre for exploring the area but you do need a car to make the best of it. It would be really great if the hotel did a shuttle bus into the nearby resorts! Only downside was how difficult it was to get a lounger beside the pool in the afternoon even though the hotel was not busy - I can't imagine what it would be like if the hotel was full.
Other than that we had a great break and would certainly go back."

Holiday details

  • Travel date: Thu 12th of July 2007

4 Star Hotel/ 2 Star service!!!

2
Poor
by
Reviewed Wed 26th of December 2012

"We only spent 1 night but it was enough to know that we would never go there again!
1.-First of all it took 6 email exchanges with the hotel directly over a 2 week period to get a confirmation reply of the booking.
2.-Many of the hotel staff did not have a decent knowledge of Spanish. This is NOT acceptable for a 4 star hotel in Spain who host Spanish guests!
3.- We were part of a group who had made special arrangements for 14hrs. check-out. Most of the groups key cards were blocked at 12hrs. resulting in an inconvenient trip to reception & wait to get this resolved.
4.- It took the staff 20 mins. to get us coffee served during breakfast.

The hotel is modern & functional but does not meet the standards of a 4 star hotel in any way!"

Holiday details

  • Travel date: Mon 25th of June 2007

Good Hotel, but Pool a bit toxic

4
Good
by
Reviewed Thu 6th of December 2012

"We stayed there for a work offsite (16 rooms) for 3 nights in June. Decor of rooms was very good and with reasonable sized balcony.

Conference facilities were OK, but a bit drab, and Wifi worked very well. Tea / Coffee / Pastries were all delivered on time as expected.

Breakfast and lunch were of a good standard, but we didn't eat in the hotel in the evening.

Main pool area was quite good, but a bit cramped, so we had to sit around the other pool. Several of us had problems with the water in the pool as it irritated eyes and left some of us with rashes and other skin irritations which was disappointing.

Reception always seemed a bit too busy and chaotic which meant that if someone was checking in that you had to wait a while to be served as there was often only one person on duty.

Generally, hotel was good, location wasn't great, pool water quality disappointing but we all managed to enjoy ourselves despite the relatively minor gripes."

Holiday details

  • Travel date: Sat 23rd of June 2007

A really relaxing quality hotel

5
Brilliant
by
Reviewed Wed 19th of December 2012

"We stayed at this hotel last year for 6 nights and in June 2007 for 5 nights... both times we had a very pleasurable experience. 'We' are a married couple ( one in fifties and one in mid forties who both used to be international business travellers for over 15 years ) and a 6 year old and a 10 year old. We really like this hotel and think it excellent value for money ( we paid 105 Euros per room on the latest stay). The adjacent highway in honestly not a problem at all ..... it cannot be heard inside the hotel nor noticeable when relaxing by the pools. The staff and service are extremely friendly and professional..... especially Maria Christina in the excellent Shanghai Express restaurant who was a big hit with our kids. The hotel has now introduced a happy hour on all drinks between 6.30 and 8.30 .... this includes wine with the meals. This step has obviously improved the value of dining at the hotel.
We find the bedrooms very comfortable with good facilities and practical decor and furnishings. They are kept well maintained and serviced.
There are many good restaurants nearby as well to suit a wide variety of tastes and pockets.
One gripe ...it is a pity that the Beach area is still not open .... and very disappointing that it continues to be advertised.... this needs addressing by the management.
Putting this to one side, we consider this to be an excellent holiday hotel for a 'professional' family."

Holiday details

  • Travel date: Tue 19th of June 2007

Better than I expected after reading negative reviews

4
Good
by
Reviewed Wed 19th of December 2012

"We spent two nights at this Hotel and we were very impressed with it but there were a couple of things that we found irritating.

The prices in the Bar 26 Euros for two G&T's, considering how much a bottle of Gin costs in Spain this was a little OTT!

The Pool area although it was lovely was rather over-crowded with not much space between the Sunbeds, I was also disappointed to see that despite this being an up-market Hotel people were still rushing down at the 'crack of dawn' to put towels on Sunbeds.

We didn't bother to pay the extra 20 Euros each per night for breakfast so I cannot comment on that.

The Pool Bar was open whilst we were there but still no Beach Club despite it being advertised in the Hotel Directory. The Beach which is about a 10 minute walk away wasn't very nice.

The room (302) was on the third floor with views of the Sea in the distance, we really liked the room decor, comfortable bed and the huge balcony with Sunbed and Patio Furniture.

There are a lot of Restaurants nearby, we tried the Italian 'Cibo' it was very good with very friendly Staff.

We quite liked the area the Hotel was in despite it being right next to the Main Road, all the rooms are at the back of the Hotel so we didn't notice any traffic noise.

We would stay there again but we would take our own alcohol!"

Holiday details

  • Travel date: Sat 16th of June 2007

Boutique Chic meets Business Brand

3
Average
by
Reviewed Mon 5th of November 2012

"I chose this hotel for two main reasons. Firstly, I am a priority club member so wanted to accrue some points & secondly, I got a great nightly rate for a 5 star hotel, in an area I wanted to stay. The hotels sits on the edge of the main road that runs thru the Costa Del Sol & is slightly awkward to find - look out for the (very small) signs at the side of the road. The hotel is a brilliant piece of architecture. Built to resemble a cruise ship, its a refreshing change from the other 5 star terracotta enclaves dotted along the main road. Parking outdoors is free but garage & valet parking is chargeable. We had no difficulty finding a space outside the hotel. On arrival, bellman wasn't exactly quick - we were nearly at the lobby before he took our cases. No one was visible at reception when we arrived - the bellman had to go & find someone. This is not acceptable as far as I am concerned, in any hotel, let alone a 5 star one. Generally, the staff were reasonably friendly, but not particularly knowledgeable. Check in was smooth though, & we were in our room well before the designated 3pm check in time.
We booked a king deluxe & found it to be fairly spacious, with a small sitting/work area. Decor is muted creams/browns with laminate flooring. Flat screen TV (great selection of UK & EU channels) & some abstract artwork on the walls. The balcony was a good size, with table & chairs plus sun lounger. The bathroom is pretty much standard hotel design. Nice toiletries (Etro Milan) & good supply of fluffy towels & bathrobes. In room safe, hairdryer, kettle & minibar (with separate area of fridge for your own drinks) are all standard, as would be expected in a 5 star.
Daily housekeeping was of a good standard although nightly turndown service, was a bit hit & miss - 3 nights out of 5 for us. There is no free internet access (either high speed or wi-fi) in the rooms & the charge is 14 Euros for 24hrs - I think a 5 star hotel should offer free wi-fi in rooms. Oh, & the in room safe will not fit a 17" Laptop, so bear that in mind.
The pool area was tranquil & clean. Pool itself was a pleasure & there were plenty of loungers / balinese beds to go round (though this might not be the case in very high season). Cafe del Mar type music played at a sensible volume around the pool area. Not many children (its not a place for kids) made the daytimes particularly relaxing. Pool towels are provided free. The hotel has an in house Spa (Spa Connection) but the prices are very high, in comparison to many other health / leisure centres. Looks nice, but very little perks for hotel guests.
My main gripes about this hotel relate to the dining amenities. There is no beach bar, yet the hotel displays it on signage around the hotel. The L'attitude pool bar was not open day or night - daytime drinks/snacks are provided from the cocktail bar. Tesela restaurant operated via the cocktail bar at night - 4 tables put by the window - not exactly romantic or unassuming. Service was good though some choices on the menu were not available.
Food & drinks within the hotel are very pricey. One can eat out at the many & varied restaurants in the immediate vicinity of the hotel, for a very reasonable price.
Overall, this hotel is a good choice, if you can get it for the right price (I paid £380 for 5 nights). The duplex suites are not really worth the upgrade, since all you are really getting extra, is a hot tub & an upstairs bedroom! I think the hotel is trying to be all things to all people - a business hotel on the costa / a beach hotel for families & a boutique hotel for the young & trendy. It needs an identity. Needs to decide where to pitch business. I also think that all advertised facilities, should be available, however quiet the hotel is.
It hasnt put me off the Crowne Plaza Brand, but I believe that its a city brand, as opposed to a beach venture. Having said that, I would stay here again, but only if I could get a similar good rate."

Holiday details

  • Travel date: Thu 17th of May 2007

Roadside Retro

3
Average
by
Reviewed Thu 6th of December 2012

"This concrete ship of an hotel is brazenly modern and bang next door to the Hacienda del Sol prison styled complex and Marriott's Playa Andaluza development. Officially opened on September 15 (ignore the June/July reviews) this glass, chrome and concrete 5 star does not shy away from functional but stylish minimalism. As you enter the lobby, the once revered sounds of 'Cafe del Mar' serenade the guest into an institutionalised 'chill out' hotel. Roadside boutique minimalism meets college refectory functionalism. It does not quite work.
The suites are spacious, very clean and reasonable value. Despite a preponderanceof ugly brown furnishings and 1960's styled angle lamps, the Crowne Plaza suites offer spacious balconies and fair views, considering its distance from the sea and Dubai scaled nature of development going on here.
PLUS POINTS:
* Comfy beds and spacious accommodation
* Excellent service
* Flat screen TVs (but poor selection of English speaking channels during the day)
* Excellent mini bar with decent space for your own drinks. (A first in our fairly considerable hotel experience)
* Close to many restaurants and a supermarket, Man Friday, that stocks ready chilled San Miguels!
* Very stylish beautifully designed hotel (however see negative points too)
* Practically next door to a fabulous curry house (The Cinnamon)

NEGATIVE POINTS
* The bedrooms are too dark. You need a torch to operate the safe. In contrast to the hotel's highly stylish public areas, the interiors of the rooms are ghastly, unless various hues of brown are your favourite colours.
* There are no ceiling lights
* The furniture is not only brown 60's retro but uncomfortable. Both my wife and I stubbed our toes on the badly designed chairs.
*Tiny toilet area. You practically bang your knees on the bidet opposite.
* Tesela restaurant. Very cramped and cheap looking. You felt like you were eating in a very avereage college refectory.
* Breakfast: Despite the presence of a breakfast chef on hand for omelette and waffle requests, the fare was very average for a 5 star hotel. Very disappointing orange juice, always a good barometer of a decent hotel
* Poor business centre. There are a few workstations unceremoniously cramped under the stairs. Logging online was a nightmare despite the reasonable (for an hotel) 5 euro per hour charge.
* Stained and dirty carpets: The 3rd floor carpets were heavily stained and sun blanched despite only a few months into operation.
* The 3000 euro a night duplex suites with private jacuzzis are great fun but not worth the extra money given the same confined bathroom arrangements. They would be a more attractive option gazing from the rooftops during the summer months. We were offered an upgrade at a fabulously discounted 200 euros a night extra but turned it down.
* No separate shower and bath facility. A big surprise within a newly built 5 star hotel.
* For all its youth and upfront modernity, this hotel died after 1.00am.There was no bar service and we were advised to make use of the mini bar!

Our hotel stay was tied into a Marriott Vacation Club presentation. We did not stay by choice and took advantage of the free accommodation by paying for an upgrade to a suite.
We ate at the Lebanese restaurant next door (mind numbingly boring food) and the Cinnamon Indian. One of the best curries we have ever eaten in our embarrassingly huge curry consumption lives.
In short, the Crowne Plaza is a perfectly servicable 4 star roadside motel with 5 star pretensions."

Holiday details

  • Travel date: Sat 28th of October 2006

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Senator Banus Spa Hotel is also called

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