Reviews summary

3
Average
( 705 reviews)
Brilliant
212
Good
234
Average
144
Poor
65
Awful
50
  • 4 room
  • 4 pool
  • 4.5 beach
  • 4 service
  • 5 dining
  • 4 amenities
  • 5 value
  • 4.5 food
  • 5 cleanliness
  • 5 location
 

26 Traveller reviews from Holiday Watchdog

Location, location, location

4
Good
by
Reviewed Wed 11th of February 2015

"I have stayed at the Alay too many times to remember over the last 8 or 9 years. Only ever booked B & B, always had a clean comfortable room with a stunning view. Breakfast is more than adequate, with plenty of choice, the tea can be a little weak - but that's trait of Europe. It doesn't have a kids club or naff entertainment, plenty of sun beds and no noisy children. Okay so bar closes at 1, there's plenty of bars close-by. There are more positives than negatives regarding this hotel. Also, all staff very helpful and friendly. I look forward to returning in the spring. "

Holiday details

  • Travel date: Wed 11th of February 2015

Rating breakdown

  • 5 Location
  • 4 Beach
  • 4 Room
  • 4 Pool
  • 5 Service
  • 5 Value
  • 4 Food
  • 5 Cleanliness

Very handy location and lovely hotel.

4
Good
by
Reviewed Tue 10th of July 2012

"We stayed in the hotel from 25th-29th June 2012. The hotel was busy but there were plentyful sunloungers and the pool was quiet most days, probably because the beach is so close to the hotel. The hotel was kept very clean and the reception staff were polite and helpful, as were the staff who worked in the bars and the restuarant. The breakfast was a buffet style and as well as having fried items there were also fruit/yoghurts/fresh bread etc and there was plenty of it. You can access the internet on two computers in the hotel for a price of 1 euro for ten minutes browsing, believe me this is better than roaming on your phone which costs around £3.08 per mb, although it works out cheaper if you buy a bundle with your network supplier. The drinks in Spain could be pricey but at the bar in the hotel you could buy a pint of local lager for an impressive 2 euros!.The marina is a 2minute walk away and is a lovely place to go for a walk and to have a browse around the shops, it is also a good place to go if you fancy a boat trip as quite a few are run from here. It's nice to go down the marina at night to eat and there are plenty of different places to choose from with steakhouses, Indians, mexicans etc and there is also a nice little Irish bar. Every food place is desperate for your business and if you choose carefully you can get a bottle of wine/pitcher of beer for free. The hotel wasn't too far a distance from Malaga airport and we paid around 25 euros for a private taxi to take us there. Our room looked out on to the main road but considering the road was busy, and that the hotel is just down from the 24hr square, we weren't at all bothered by noise. The only downside about the room was that the air conditioning wasn't hugely effective but it was enough to let you get a decent nights sleep without being overly hot. I would definitely stay at the hotel again and would have no problems recommending it as a place to stay because of it's location, cleanliness and friendliness of the staff."

Holiday details

  • Travel date: Tue 10th of July 2012

Rating breakdown

  • 5 Location
  • 5 Beach
  • 4 Room
  • 4 Pool
  • 4 Service
  • 5 Value
  • 5 Food
  • 5 Cleanliness

Horrible and old fashioned

1
Awful
by
Reviewed Tue 10th of August 2010

"Not a 4 star hotel, rooms were miserable. We asked to be moved but would be charged 50euros extra per night. If you are 1 minute late to breakfast you will be turned away. Very disappointing, needs a full refurbishment."

Holiday details

  • Travel date: Tue 27th of July 2010

Carihuela Carvery Bar

4
Good
by
Reviewed Thu 28th of October 2010

"We decided to go back to Carihuela for a wekk there and to our delight this bar was still there. It remains a fantastic place to eat!! Excellent value for money. They offered a carvery buffet or an a-la-carte menu. Food was home cooked and extremely delicious.
The staff are very friendly and most welcoming. The bar was well stocked and the restaurant itself was spotlessly clean and the service was great. A very relaxed atmosphere and you weren’t made to feel you had to rush your food (even though they were always very busy). They also catered for children and nothing was too much trouble for the staff.
Robert even made meals to suit one of my vegetarian friends and she was well impressed.

Would still recommend this place to everyone as you won’t be disappointed – guaranteed.
"

Holiday details

  • Travel date: Fri 14th of May 2010

Rating breakdown

  • 4 Beach
  • 4 Room
  • 4 Pool
  • 3 Service
  • 5 Dining
  • 4 Amenities
  • 5 Food

This Hotel Should be DEMOLISHED.

1
Awful
by
Reviewed Mon 2nd of November 2009

"We were booked through Central Holidays as part of a cultural trip called "Discover Andalucía" sponsored from Town Hall NY. They booked us for 5 nights in this horrible place as they thought; it is so representative of the wide cultural heritage of Andalucía. This Hotel was as bad as it can only be. To start with was a very unfriendly receptionist that hated his job and the foreign tourists. The lobby and everything else around was suitable for a social home or bad elderly home accommodation. You arrive in the room, that had a good view but there was a nonstop horrible loud music coming from the harbor. There was NO Air Conditioning in the room! We complained, the answer was they have turned it off and will be working at 8pm. It was SO Hot in the room; we couldn’t stay a minute more, we had to buy beach places with an umbrella to take a nap. When at night the AC could finally work, it had such an old construction that the air smelled moldy and filthy. The rooms were so bad isolated, that you could hear your drunken neighbors with their loud discussions. We couldn’t get any sleep the only night we stayed in. The food in the restaurants around is a rip-off for the fast food quality that they offer. The Most Horrible Place to be in, The Worst Vacation I have had thanks to Central Holidays! 4 stars for this hotel, this one should be demolished! DONT waste your valuable time of vacation and your money!"

Holiday details

  • Travel date: Sat 31st of October 2009

As on the review i have just read this w...

5
Brilliant
by
Reviewed Sat 6th of September 2008

"As on the review i have just read this wasnt the hotel we originally booked, we were advised on the saturday before we were due to travel on the wednesday that our chosen accomodation was fully booked!!
After i read the reviews i was rather worried about going to this hotel but what a wonderful surprise me n my boyfriend got! We were given a room with a view of the sea and marina which was lovely!
The pool was on the small side but being situated a 2 minute walk from the beach we didnt find this a problem although i wouldnt recommend for children because the pool has no shallow end it is all 2 metres deep!
The food i have no complaints about there was always a large variety and it was always up to a high quality standard!
The hotel is literally in the centre of everything including the 24 hour square but you couldnt hear the noise from the local bars!
The staff couldnt do enough for you they were always friendly and on hand to help!
Overall a fantasic holiday and hotel would definately go again!"

Holiday details

  • Travel date: Sat 6th of September 2008

This was not the hotel we originally boo...

2
Poor
by
Reviewed Sat 23rd of August 2008

"This was not the hotel we originally booked. 7 days before departure our operator advised that the chosen hotel was full (although a confirmed booking a month before) and they offered the Hotel Alay as a like for like 4 star alternative. The hotel is well located right next to the marina and an easy walk from shops etc - but there is a lot of traffic and other noise until the early hours of the morning.

This is not a proper 4 star hotel - it is looking tired and need of refurbishment. The rooms are OK but in our room the aircon was inefficient, the bathroom door would not close securely, the bidet waste pipe leaked, the glass panel on the balcony balustrade was cracked, there is no fridge or tea making facility, the sheets were not changed during the 1 week stay and our view from the balcony was a derelict hotel next door which is literally falling down and covered in rubbish and graffiti. The balcony was in need of a good clean and was furnished with two grubby plastic chairs and a small plastic stool to serve as a table.

There are just two small 4 passenger lifts in the block we stayed in which caused delays at busy times - like mealtimes.

The cold food dinner buffet was quite good - but the hot buffet was very poor in terms of choice and quality. The bread rolls were consistently stale and rock hard. The staff were pleasant but had the off-putting habit of whipping your plate away the second you put your knife and fork down. A bottle of quite nice wine cost 9 euros, a San Miguel beer 2 euros and 1 litre of bottled water 1.8 euros.

Entertainment was a lonely pianist in the bar fighting a losing battle to attract customers.

The swimming pool is quite small and 2 metres deep throughout - making it suitable only for strong swimmers and quite unsuitable for children. There was no obvious evidence of chlorine in the water which may explain why I caught a severe ear infection after using it.

There is a small car park with approx 25 spaces - but most of these were occupied by cars that remained static the whole week and we were directed by the hotel to use an underground public car park 250 metres away which cost 48 Euros for 6 days parking.

Internet wifi connection cost 10 euros for 5 hours - but the connection proved slow and flaky.

Most of the guests were Spaniards - no problem with that because they are lovely people - but they are rather noisy at night and most seemed to smoke. The hotel corridors smelled strongly of tobacco 24/7.

This hotel is probably OK for a couple of nights business stay - especially if you eat out -but not good enough to claim a 4 star rating for holiday accommodation. If you have use of a car you would be better off staying in a hotel away from the sea front where prices are lower, standards are higher and parking is not a nightmare.

"

Holiday details

  • Travel date: Sat 23rd of August 2008

After reading some reviews about Hotel A...

4
Good
by
Reviewed Fri 25th of July 2008

"After reading some reviews about Hotel Alay before heading off, was a bit concerned, but after checking in with a friendly staff member, who took the time to get me & my girlfriend a room which overlooked the beautiful marina (10thfloor) & not just any old side room, we were immediately blown away by the view!! Yes the decor in the hotel rooms, probably doesn't warrant a 4* (needs modernised) but the hotel in general is ok & the location is 10/10. I'd think if refurbished this hotel would cost a lot more to stay in as it's right beside the beach (2mins walk) & right on top of the marina, i for one feel we got value for money for what we paid. No problems with any staff, all seemed friendly to me, rooms cleaned & towels changed daily. My girfriend did point out a slight musty smell about the hotel, especially last thing at night, as documented in other reviews, but nothing to spoil the holiday! The pool & area wasn't great, but didnt bother us, as we went to the beach every day. The beach was spot on, although beware the waves when the winds are up!! There's plenty of nice places to eat along the marina (where we didnt leave at night) i'd recommend The Metro (italian) or American Jacks for a fillet steak. The marina's a top spot for family's & couples to stroll or just people watch, from a cafe or bar, then there's pubs & clubs for the nightowls. A great holiday & i'll defo be going back!!! "

Holiday details

  • Travel date: Fri 25th of July 2008

This 4 day long weekend was booked on be...

5
Brilliant
by
Reviewed Wed 8th of November 2006

"This 4 day long weekend was booked on behalf of a party of 14 people celebrating 2 40th birthdays. The hotel was not chosen from any brochure only from a selection given to us by our travel agent based upon criteria we had given them i.e. dates of travel, location and price.

Location was excellent, everything on your doorstep. The difference in price for BB and HB was £7 for 4 days so we paid it knowing full well we would probably only have breakfast. Evening meal did not look appetizing although a few of the group actually said it tasted ok.

Hotel appeared very clean (from someone who always carries antibacterial wipes) including the rooms. Towels were changed everyday.

Bar area was quite dated and bar closed at 1am every day. At least expected to be able to order drinks from reception after this time but it was not to be. Entertainment was very low key with keyboard player/singer only.

Reception staff were very helpful with arranging transport. We wanted to go to Puerto Banus for the day and they enquired about taxis in comparison to prices of a mini buss. When a mini bus was requested a 52 seater luxury coach arrived for us and collected us promptly to the times we specified.

The hotel was mainly used by a lot of golfers while we were there and there was also a wedding on the Saturday night.

Location made it for us especially for a 4 night break. Would not recommend for children. Would recommend Metro Bar in Mariner for meals and cocktails especially outside seating area overlooking boats and luxury apartments.

Age ranges of party were young 35 - 49 yr olds who like to still go out and party till the early hours. (4am was our average return to room time!)

Thinking of returning for a hen party weekend next year.
"

Holiday details

  • Travel date: Wed 8th of November 2006

Went to the Alay hotel beginning of Sept...

1
Awful
by
Reviewed Wed 20th of September 2006

"Went to the Alay hotel beginning of Sept on entering the hotel we noticed a smell which we thought nothing off. Then when we went to our room stepped out of the lift the smell was quite strong it smelled of fags there was a ash tray out side of lift. We couldn’t believe that a4 star hotel hadn’t got any fridges in there rooms every one we met was complaining about it and the bed rooms smelt as well it got worse by the time we left 11 days later. They don’t cater for English after a couple of nights it got to be the same thing and if we had not paid for half board we would have gone some were else to eat it was luke warm and didn’t look very appetising. Drinks in the hotel were expensive so we went out most nights even though there is no entertainment either in the hotel or in the bars. The pool was cold and deep we only went in once and you didn’t see any one using it not suitable for children. Would we go back to this hotel the answer is never."

Holiday details

  • Travel date: Wed 20th of September 2006

Carihuela Carvery & Bar: Calle De La Lun...

5
Brilliant
by
Reviewed Mon 31st of July 2006

"Carihuela Carvery & Bar: Calle De La Luna.

We decided to try this place out as recommended by a reviewer and what a fantastic place to eat!! Excellent value for money. They offered a carvery buffet or an a-la-carte menu. Food was home cooked and extremely delicious. The staff are very friendly and most welcoming. The bar was well stocked and the restaurant itself was spotlessly clean and the service was great. A very relaxed atmosphere and you weren’t made to feel you had to rush your food (even though they were always very busy). They also catered for children and nothing was too much trouble for the staff.

An extremely pleasurable dining experience which prompted us to go back on at least 4 occasions. Would recommend this place to everyone as you won’t be disappointed – guaranteed.
"

Holiday details

  • Travel date: Mon 31st of July 2006

As a student visiting Spain for the firs...

1
Awful
by
Reviewed Thu 15th of June 2006

"As a student visiting Spain for the first time, I was extremely excited to spend two of the ten days in a-supposed-four-star hotel right on the beach. When my tour group and I arrived on a Thursday afternoon, we were immediately reprimanded for our "indecent behavior" in the lobby of the hotel. We were warned that if any incident were to occur during our two night stay we would be immediately removed from the hotel. It was made very clear to us that, as American teenagers, we were looked down upon by the hotel staff. Needless to say our first impression was all but great.

After an incident free first night, my roommates and I returned to our room after a quick trip to the bank to find our room key was not working. We located one of our chaperones and headed to the reception desk to see what the problem could be. When we arrived there was a very large, rowdy group of British men crowding the desk.

The men were not dressed in accordance to hotel standards, but not a word was said to any of them about their appearance or their drunken behavior. We waited in line for thirty minutes before finally being tended to, only to learn that our key had been changed because they had checked us out of the hotel, when clearly we were to be staying another night.

We awoke the next morning to pack and get back on the bus to travel to our next destination. Halfway through the trip I realized my, brand new, digital camera was not in my handbag. I asked my roommates and one of them said that she had taken it out of my bag and had accidentally left in on the bed. I notified our tour guide, who in turn, called the Alay, and was told that the camera had been found, and that they would ship it to me back in the states. The only condition was that I was to pay the shipping fee. I agreed and gave the hotel my home address.

When I returned to the states, I called my tour guide to make sure the hotel had sent my camera. She called me back and said that the hotel was now claiming that they no longer had the camera. Even though just two days earlier they informed my guide and myself that they had it in hand and were going to ship it to the states. So, in conclusion it seems that in the two days time, someone on the hotel staff took my camera and is now calling it their own. I will never again stay in this hotel, nor will I recommend this "four star" hotel to any of my friends."

Holiday details

  • Travel date: Thu 15th of June 2006

Hotels near Hotel Ibersol Alay

Top traveller tips for Hotel Ibersol Alay

  • pb66737 by pb66737

    "The marina is lovely and there is a deep sea world just at the bottom of the street, if your looking to party, the square is just 100yards up the street! "

  • Buntybaby by Buntybaby

    "Pay the extra for a sea view "

Hotel Ibersol Alay is also called

  • Hotel Alay
  • Alay Hotel Benalmadena
  • Hotel Alay Benalmadena

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