16 Traveller reviews from Holiday Watchdog
Nice hotel in the middle of nowere rubbish entertainment
"Nice hotel and food ok. Entertainment let's this hotel down it's rubbish at night and too far to walk anywhere bus or taxi is needed. Sun loungers are rubbish they just in a lay down position. The holiday was overall ok but wouldn't return as we paid alot for it had have stayed in a lot better."
- Travel date: Wed 1st of August 2018
Curious rate of extras
"All inclusive lol on arrival the hotel has a wow factor but went down hill 1.5hrs queuing to check in no water offered.
CREDIT card needed for deposits on towels golf clubs table tennis bats plus a non-refundable 20.00 euros for a code for the safe.
One bottle of water in the room also no tea coffee ect and we were on the top floor.
HOTEL groups water world we were not told to take money as we had to pay deposits for pool rings 14 euros each if you had not gotten correct change they kept it.
Food and drinks you had to pay for so much for all inclusive.
We arrived on Thursday to Thursday we were told there was a shuttle to take us down the hill to the Waterworld what they did neglect to state from the Sunday Waterworld wI'll be closed for the season and the shuttle was on a request only even then it didn't turn up.
3 restaurants as food repetitive but only 2 was opened which was the Chinese but it had never been Chinese it was left over food from the buffet restaurant.
We were not told cocktails were available and only found the menu 2nd to last day.
THE pool is small for the size of the hotel and only ring inflatables allowed in the pool.
This is awful staff not pleasant not a hotel for couples.
The photos are clever not to show train line and bars all the way round."
- Travel date: Fri 4th of November 2016
not impressed for the money spent
"We have just returned from the Polynesia with my two teenage daughters. The reviews concerning the food was spot on it was cold and the hotel manager and the reps did nothing to redeem this problem. Come on Thompson we all have paid a lot of money and to be served up cold food from day one was just not good enough. The entertainment was very poor and our weekend entertainment was cancelled due to a salsa weekend which quite frankly is not good enough when your customers were expecting a full entertainment programme.We had one day of real bad rain so the hotel facilities were busy which is fair enough.BUT come on one person behind the bar is really not on. Our children used the games room a lot especially the rainy day and most or the machines were off and we had to stop children from putting money in as there were no signs to explain out of order. As for the staff at this hotel well very limited and at times very hard to find. This hotel was slowing down for the end of season big time. So come on Thompson charge less for October Half term or get your act together. As for the reps well being based around reception is really not on mingle with your customers and arrange the full entertainment programme for the kids etc. We visited the holiday village and my good the reps were outstanding the kids were all entertained and the atmosphere was amazing. We always book with thompson for our hols but now considering a change and will not ever be returning to Polynesia...."
- Travel date: Mon 31st of October 2011
Fantastic family hotel
"We wanted to book a good family holiday as this was our first as a family.After searching the internet for weeks we were advised to go to the Polynesia . We were lucky to spend 3 weeks here and can say we really enjoyed it.Our kids 5 and 6 1/2 found the free kids club straight away,a bleesing for us as it gave us adult time to use the a la cart restaurants and have quiet time day and night. The food was good always enough choice especially the desert trolley.
The bars closed at midnight but by then the kids were putting us to bed . Rooms were clean and well preesented , hotel was clean and of a high standard for a family hotel.
Location is not ideal for those who want to walk to bars or shops, 10 mins in cab or 15 on bus . Beech club excellant for kids , we alternated our days one at the hotel one at the club (book lunch day before)
Suming up staff excellant friendly and helpfull, we will re book for next year. Seems expensive but when you compare to drinks food and swiiming for 3 weeks at home , bargain at Â£82 per person day (inc flight)
- Travel date: Tue 23rd of August 2011
All inclusive for sure!
"This is my first review on this site as well as a holiday to the Hotel Polynesia. I went with my partner, 15 month old daugther and my parents from the 2nd to the 9th Sept. From the previous reviews I knew that the hotel would be good but when I got the hotel I was even my thoughts were raised even more. The decor and hotel itself was amazing as soon as we entered the hotel after getting off the bus.
My only negative was that we were queuing for 45 mins to collect our room keys and filling out the necessary forms but in all honesty I cannot complain because there was a bus full of people, which I was on, staying at the hotel and has to be expected.
We asked for a ground floor with a cot and got it, even with our parents next door. Rooms were spacious and modern, with facilities to make your own stuff or store. The pool was safe for both adults and children to use (even my daughter with the shallow end). The Beach Club about a 5 min walk to use or you could catch the 'Topless Julia' bus to take you there from the hotel. The Beach Club had plenty to keep yourself occupied. Food and drink selection was large, especially for our daugther having different food habits to us, with a buffet restaurant and a mini snack bar if your hungry in between meals. There were another 2 restaurants but you had to book at reception. All staff at the hotel were happy and welcoming, from the holiday advisers to the waiters/waitresses. We weren;t too worried about evening entertainment as our daugther went down early but there was also something on in the evening as well as the daytime. To sum up the holiday and hotel was perfect and would go back again."
- Travel date: Thu 23rd of September 2010
Still a great hotel but entertainment a real let down!
"We stayed at the Polynesia Hotel 6-13 July 2010 and went back because we had such a great time last year.
The hotel is still as stunning as ever the rooms are great and cleaned daily.
The food maybe wasnt quite as good as last year but still a good selection.
However the entertainment was a real let down. Last year there were various activities and entertainment on every night this year was shocking. On some nights people were sat around in the outside entertainment area and there was nothing at all going on!
On top of this the area where the entertainment was held smelt terrible of sick on a number of evenings.
The daytime entertainment was mainly geared up for the spanish which wasn't too much of an issue as we went to the waterpark most days.
Which thankfully only had to shut the pool twice due to someone letting their kids poo in the pool!
This was such a let down as we loved our time there last year unfortunately we wont be going back again.
- Travel date: Mon 19th of July 2010
Loved it, would go back tomorrow
"After reading some of the other reviews I think we must have stayed at a different hotel!
firstly I must say they have had a few problems- the toilets were blocked for two days in the bar area (loads more close to hand that were not blocked though) and did have a few ceiling leaks in a couple of public areas- but this seems really minor when you see what a fantastic hotel that it is.
I have never seen a hotel like it- its out of this world. The rooms are huge, comfortable, great decorations, big balconcies- loved the shower!! The food was never cold- slightly repetative (which you expect with all inclusive) but so much choice you you didn't go hungry ( we had 4 very fussy eaters who never complained and lack of choice) the fountains in the evenings were beautiful, the reception area is amazing and the pools were fab.
Would agree that is isn't suitable for less mobile guests and it isn't close to a resort- but no where in the brochure does it say it is!
There were 9 of us and every one would go back tomorrow!"
- Travel date: Thu 21st of May 2009
Faulty Towers 2
"Think very hard before booking the Polynesia. We were a family of 3 adults a teenage boy and a baby and had the holiday from hell. Firstly little or none of the hotels plumbing is working. The ceiling in our bathroom came in as the shower in the room above wasn't fitted right. The pipes along the entire floor rattled so bad that our baby woke when ever anyone in a room on our floor flushed the loo. If you are on level -2 where the pool, bar and snack bar are you have to go to an other floor to use the loo as the raw sawage had flooded the ladies and the smell was horiffic. Anyone with restricted mobility can forget about the hotel as it is by no means suitable and if you are in a wheelchair you have no hope of getting round. The food could have been very good but as many other people have said it is cold. No attempt is made to keep the food warm and the microwave is not working. Yes the hotel looks nice but it's rather bland and looks nothing like the suggested rooms Thomson promoted. Most of the staff are very nice and will go out of their way to help you. Simple things like getting you milk for the babies bottle make you appreciate them. The chilldrens club is excellent and suitable for most kids. The location of the hotel is terrible. It's stuck up a steep hill and an 11e taxi ride either way to Benalmadena which is not within walking distance. There is still a lot of work going on in the hotel and the crane working at the hotel Hydros next door make for a lot of noise. That's before you consider the noise from the trains running just a few yards from you that go all night and the donkey in the field who starts ranting each time the train goes past LOL . Maybe in a few years time when the hotel has sorted it's self out and the building works finished it will be a good hotel but for now I'd stay well away."
- Travel date: Tue 19th of May 2009
IF YOU ONLY HAVE ONE HOLIDAY A YEAR GO ELSWHERE
"We would suggest that had the weather not been so beautiful the first week of May with most people enjoying a discounted stay, a very different reflection of a holiday taken at the Polynesia may have transpired.
The Hotel Polynesia is indeed a modern clinical building with some pleasant features â fountains, birds, turtles and fish, and the bedrooms are very spacious but donât expect them to be spotlessly clean even though new. Excusably, there are teething problems with electrics and plumbing, but do not however expect sympathy that you are experiencing them, even having parted with your hard earned cash in the present economic climate. The Staff Management is appalling with insufficient levels, inadequate training in very many cases for customer facing staff, and a lack of hot, quality and a good variety of food. The spirits were the roughest I have ever tasted on an all inclusive basis, even taken with a âmixerâ.
Portland//Thomson have been very economical with the bold print â no mention of the continuing building work (only 4 out of 10 planned hotels built so far), or the 2 trains every 30 minutes, starting very early in the morning (which must be audible in all bedrooms and the few it is not, probably suffer extraction noise). Then there is the fact that the hotel is up a steep incline (admittedly served well during the day by shuttle bus from 10 a.m. but only until 6 p.m.) and some considerable walk to shops, bars or restaurants. Nor did they mention that access to the Beach Club for lunch is gained only (any other means was denied us) by navigating a sizeable spiral at either end of a footbridge. Whilst generally healthy and not that old, my husband has walking difficulty following surgery and gained no sympathy for the discomfort suffered each day going for lunch. Late arrivals and late evening flight returns, means a penalty that you will only get six days all inclusive, and the Thomson representative is only too happy to point to this in the small print terms and conditions. Oh and courtesy facilities for late flights mentioned on Portland website and in the Polynesiaâs own âPassportâ are non existent, but they will cheerfully offer you a 6 hour extension of your room for 39 euros and include the food for a mere 70 euros. Beware too of being captive audience for timeshare in the hotel, purporting to be the hotelâs representatives and there to look after you!! We enjoyed our week of consistent sunshine and thanked our lucky stars that we had not paid full price and were only staying a week.
Dismiss any claims that it opened too early, as we have stayed at new hotels previously and still enjoyed the holidays enormously despite problems, because Management/Staff were well trained to provide sympathy with problems and provide a quality package. In our case this will certainly not be many happy returns, as we like to be treated with respect by the hotelier and tour operator, which in this case was Portland/Thomson."
- Travel date: Tue 19th of May 2009
HOTEL POLYNESIA WAS GREAT
"just returned from a weeks holiday at the hotel polynesia which was excellent. anybody who has booked to go please ignore any negative comments you read on here. food was excellent never cold which so many people seem to think it was ( over 60s ) choice was excellent . dont know if we were just easily pleased but really got sick of people making a scene and constantly moaning for moanings sake . we are already looking to return in september for another week with my wife , sister and brother in law and will also be going back again next year with our freinds who also went this year with us and really enjoyed it and never once had any need to complain if you want to get picky there wasnt enough channels in the bar to watch all the football. my wife is a travel agent who returned to work with nothing but praise for the hotel and its staff"
- Travel date: Mon 18th of May 2009
Polynesia - not what i expected!!!
"The Polynesia hotel was not what i expected! we stayed here on the 7th may for 1 week.
Though the hotel had the WOW factor when we arrived, this was quickly squashed by the lack of attention to detail which you would expect from a 4* hotel.
We found the reception staff very unhelpful, for example when we arrived and given our welcome pack, it says our fridge would be stocked with drinks on arrival - IT WASNT! when i rung down to reception they said they would send someone up. I had to ring again twice before someone stocked our fridge and when they did arrive, this wasnt until 9pm!
Our t.v in the room also didnt work properly, after going down to reception to ask someone to look at it, it took someone 4 hours to arrive!!!
We also asked for an ashtray - this NEVER arrived!
If this is the service of a newly opened hotel not in peak season, god help people travelling in peak season!
What people have said about the food is correct - 80% of the time it was luke warm/cold.
The food basically consists of chips, chicken nuggets, onion rings and pizza, with a couple of local dishes thrown in. However the salad bar was very good.
The main food hall is where you eat at breakfast and evening time. If you want a 'proper' lunch, you will have to catch the bus to the beach club, but the food here is just a repaet of the food you will have in the evening. Alternatively you can eat at the snack bar by the hotels pool area, but these are snacks - pizza, chips, toasted sandwiches - again not a huge variety!
The hotel decor was tasteful and we really liked the room but im really not sure that the service, food etc.. is up to standard for what you would expect from a 4 *!! quite disappointing!"
- Travel date: Sat 16th of May 2009
Please don't go to the Polynesia
"Very disappointing stay, Hotel very luxurious and out of this world apart from floods in bathrooms, tiles falling off walls, bare electric wires,beam falling down in Piano Bar and drains being 'dynarodded' during our stay. Main complaint was the Restaurant - food never hot and OK if you like pizza, burgers, sausages and chips with everything. No-one was interested in our complaints from management to travel reps and believe me we weren't theonly ones to complain. No baby changing facilities in public areas. Photos do not show main road and train running through middle of complex. Indoor pool Â£18 per day as part of leisure complex. Won't be going here again!"
- Travel date: Sat 16th of May 2009