22 Traveller reviews from Holiday Watchdog
Impressive corporate organisation and service but sadly lacked the personal touch
"We chose the hotel for its pool for our 11 year old son, who likes swimming, over other hotels which had all-inclusive deals and were closer to the beach. We liked the fact we were given a room away from noisy evening events as requested on our online booking form - a fridge was available for us as per request - a softer mattress was provded on request and a squeeky door was oiled before we had to ask.
Unfortunately, after filling in a "happy form" to this effect, our positive impression was marred when our transfer bus failed to show up and, despite running very low on Euro and having spoken to the reception staff to say how impressed we'd been, we were charged 1.50 Euro for a phone call to the local tranfer company. The personal touch and sense that the staff could show initiative seemed lacking. The ability to offer us a free call would have been appreciated after we had spent nine nights at the hotel and as we were understandably distressed at the real posibility of missing our flight yesterday. On the positive side they did call us a taxi that arrived within five minutes and got us to the airport on time!
The food was buffet/canteen style but there was nothing low quality about it. Some of the staff were friendly but here we encountered another mean touch - no chance of free tap water or any other soft drink with the evening meal, unlike at breakfast. We stayed on half board basis. If you wanted to drink at all with supper you had to pay for it. In the end we just made sure we had enough to drink before and after the meals but it was an unnecesarily mean touch.
Another negative was that there did not appear to be any great effort on behalf of the hotel to provide guests with local information. Leaflets about bus services and local walks would have been great - all stuff we found out about later and separately.
The spa was impressive and while we were there, we found it a quiet clean haven from the midday sun. Patrons (especially parents of young ones) were reminded courteously that it was meant as a quiet place.
There was regular evening entertainment and some activities based around younger children during the day by a couple of enthusiastic and friendly members of the annimation team. We did not watch much of this.
We have stayed in hotels where the service was enthusiastic but inefficient and staff were clearly unempowered and ineffective. The Oasis showed a much more mature approach and it seemed clear that the staff were knowlegable in the business of running hotels well. However as a holiday destination rather than a conference venue for work it would have been nice to have had a touch more of the friendly enthusiasm and help that my comments above suggest was a bit lacking.
The town of Tossa del Mar is small but with much charachter. It possesses three beaches which filled up in the peak season when we were there and had a course kind of sand that made it very difficult to walk on without sinking when barefoot and for the softer footed of us without getting stones in sand shoes. Recognising this, rubber soled wading shoes were on sale in the town - also useful for clambering around rock pools. Take a pair of goggles and a snorkel as there were great views of fish and rocks visible in the clear warm waters. On the upside, when the wind blew the course sand did not whip up and get into everything as finer sands do.
I would consider going back both to the hotel and the resort."
- Travel date: Fri 3rd of August 2012
Not for English patrons
"Just returned from a family holiday to Oasis Tossa comprising of myself, husband, two teenage boys, 9yr old and parents in their 70's. Rooms were very clean but basic. Aside from Peter, the entertainment man, all other staff barely spoke English and the reception staff were quite rude and unhelpful! I was disappointed with the hotel as my parents had holidayed here twice before and spoke highly of it. There were an awful lot of Spanish guests who, I feel, were treated differently from all the others. The food was crap and consisted of mainly fish and pork fried in loads of grease. Drink prices were really high - 1.70 euros for a bottle of 300ml water and 2.30 euros for a bottle of 350ml pop! Bar staff didnt like you to go up to the bar but to wait until the waiter came to you, which could be ages and then when the drinks were brought you were obliged to give the waiter a tip. On several occasions the waiter brought the wrong drink and because my hubby didnt want to create a fuss we paid for it!! The entertainment was basic too, consisting of darts or ping pong for adults during the day, and bingo or quizzes in the evening with the odd Spanish night thrown in. There was no children's club although Peter was available to entertain the children and did try to engage our son in activities but as he was the only English child in the hotel he opted out.
My recommendation is to go to the Costa Brava hotel which is nearer the beach and caters more for English guests. As it is also part of the GHT group we visited this hotel a couple of times and found it much nicer.
Be warned the beach in Tossa is made up of very coorse sand and you sink in it easily. It is recommended that you take a pair of shoes to wear on the beach and in the sea otherwise you can end up cutting your feet to bits!"
- Travel date: Sat 18th of June 2011
Nice hotel, but very noisy, beware if you want a quiet holiday
"just got back from oasis tossa , need a holiday to get over this one , it was very noisy at night and full of Spanish , food was average , breakfast was best meal , ate out for all other meals , asked for a glass of ice to take to my room so i could have a cold drink there and was told i had to pay 50c for the plastic cup , not a lot but in 4 star hotel you wouldn't expect to pay for plastic cup , was advertised with mini bar in room but you had to pay for one , asked for room with a view of pool area on top floor when i booked and was give room looking a a brick wall on bottom floor ,noisy is a understatement , wouldn't stay there again , but would definitely go back to tossa it is a lovely resort ."
- Travel date: Fri 13th of August 2010
Nice first holiday abroad with our 3yr old
"We flew to barcelona and pre booked a reort hopper. Unfortunately the driver didnt know where he was going and it took us 3-4 hours to get to Tossa. Eventually we were dropped of at our hotel, but the driver tried to drop us in Lloret at some hotel that new nothing about us initially. When driving through the hills on the way to tossa, he was arguing with someone on his mobile so only steering with one hand, which was quite worrying and scary.
The hotel was lovely and clean and plenty of choice at meal times. There was entertainment on every night, but as the hotel was fairly quiet towards the end of the week and there wasnt much on for children. There was one night with a disco for them, which my daughter enjoyed. Cannot really fault the hotel other than its a shame there wasnt more for children in May. We were there the second week in May so i didnt think it was that early on. We would like to go back, maybe june time and hopefully we wont get rain. The first 3 or 4 days were cloudy and patchy rain, which was dissapointing. However the hotel had an indoor pool, jacuzzi etc, which was great for my daughter. We would reccommend Tossa, ideal for familys and couples. No mad night life but plenty of bars.
The return resort hoppa was on time, was still fairly lengthy, but okay and at least we had a driver that knew where he was going!"
- Travel date: Thu 3rd of June 2010
Nice hotel, but Noisy at times
"Very Nice hotel, could not fault the staff in any department. The rooms are very clean and tidy and the air conditioning excellent, and although the food was not 4 star, it was still ok. The only down side which sounds a real moan I know but I have to mention it, is Spanish Children. They are the loudest and most badly behaved kids in Europe and turn many a tranquil location into a screaming kindergarten.
I know there only kids but I can still hear their SCREEEAAAMSSSS !!!!!!!!!!!
- Travel date: Wed 23rd of September 2009
My friend and I have just returned from...
"My friend and I have just returned from the Oasis Tossa and were so impressed we will be booking again for next year.
The hotel is spotlessly clean and the bedroom sizes quite adequate. All of the hotel staff were pleasant and helpful.
We met up with some lovely people and although the hotel seems to have a large number of repeat guests we certainly didn't feel like the odd ones out.
The food in the hotel was very good with lots of fresh salads and a good choice even for the most fussy eater. The drink prices were also reasonable and the waiter service very efficient.
We will most definitely be returning."
- Travel date: Mon 1st of October 2007
Hotel Oasis, Tossa De Mar. I went with m...
"Hotel Oasis, Tossa De Mar. I went with my Husband and my 2 boys.
A very nice hotel, clean, lifts were easy to get , our room was a little small, as we had 4 single beds in, but really you only go there to sleep, we asked to get a pool side room, but failed.
The shops are very near, so is the sea, a very pretty beach setting, lovely at night time, the side roads are very pretty too !
It was a 4 star hotel, but it would been nice to have a fridge in our room, as we have young children, at night time it would been nice to have a bottle of chilling in there, as once the boys go to sleep itâs nice to chill out a little, warm wine donât taste the same.
The hotel food was nice, not sure 4 star, but plenty of it, the chef cooked the meat on the side, but in the mornings he could not keep up with the people, so the rest on your plate was a only warm time you got to your table, they cleaned the tables fast, always a table to sit at too!
Itâs a very nice hotel inside and out.
The pool looked really nice. 1 life guard. I called him happy Jim. He did it the whole week we were there. You were not allowed to put towels on the sun beds 1st thing in the morning then go shopping for the day, which was good. Youâre not allowed lilos, or balls, or anything like that. I saw loads get told No No No from happy Jim, but I did not see what was wrong with babies having their little rings to float, but he said No!
My son still cannot swim, as he is 7, but did not want to go in the baby pool as heâs to big. Thereâs not much shallow bit in the main pool. We had a small float, the guard came to say No, but I said he needs it to stay afloat. He said ok, but what was funny , he watched people blowing up there little boats or rings for the babies, but once they got into the pool he said ,No No No .....
Then when you go for lunch, thereâs only 1 waiter serving so a couple of times you had to wait a long time for your food. Faster to go to the town and buy lunch out time you get back, you're probably still be waiting for him to bring the food out.
But in all we had a great time!!"
- Travel date: Wed 11th of July 2007
I went there with my grandson husband be...
"I went there with my grandson husband best friend and her granddaughter, we had a fantastic time. The only thing I would say is watch your children when they use the internet at the hotel, my 12 year old grandson put his money in and straightaway a page of very graphic porn came up , (luckily I was with him ) obviously the last person to use the pc had left this site running, we complained but the staff werenât helpful, and our room was only just big enough, I prefer a bit more space. "
- Travel date: Tue 20th of March 2007
Iâm writing this report from a teenage...
"Iâm writing this report from a teenagers point of view as I was 12 when I went to this hotel, I loved the food and so did my grandparents [and my nan is really fussy] and the entertainment was very good.
The rooms were very big with air con, surrounding the hotel were lots of good shops, and just out side tossa de mar is a water park in lloret, we had a great time there, I would love to go back there and recommend it to anyone.
- Travel date: Sun 18th of March 2007
Bland but bearable
"We have just spent three nights at the Oasis Tossa on a half-term family break.
We didn't have particularly high expectations. Having bought return flights to Barcelona for a ridiculously low price we were just looking for a clean, quiet and relaxed hotel in a nice resort. We had never been to the Costa Brava and were delighted with Tossa, which completely destroyed our preconceptions of this part of Spain as haven for Club 18-30 binge drinkers. North of Lloret the coastline is stunning, and Tossa itself is very attractive. The walks around the battlements of the walled old town and up to the lighthouse were memorable.
Which is more than we can say for the Oasis Tossa...On the plus side it was very clean throughout. The rooms and bathrooms were reasonably smart, there were nice indoor and outdoor pools and a whirlpool. On the downside the plasterboard partition walls between rooms really do give you the impression you are sharing a room with your neighbours. How the mangement can resolve this situation without a major refurbishment is anybody's guess...The bar and lounge areas are very small for the size of the hotel and as one previous reviewer commented there is a lamentable lack of places to sit after dinner. The rather tacky bar area is not very inviting, but at least the drinks and snacks on offer are reasonably priced. The service was mixed. We found one of the receptionists offhand and almost rude, although the others were pleasant enough. The basement restaurant receives very little direct light and visually is unappealing, but unlike some reviewers we considered the food rather good. The choice at breakfast was excellent and at dinner, while vegetables were overcooked, everything else was fine. The choice and quality of the desserts deserve special mention. These were very good indeed. As in the bar area drinks were reasonably priced and the house wine more than acceptable.
The imminent winter closure of the hotel perhaps partly explains some of the hotel's failings. The sauna wasn't working, nor were the guests' internet facility, the pool table in the bar needed resurfacing and none of the gym equipment appeared to be working properly. When we tried to book the sauna there was not even an apology from the one receptionist with an attitide problem.
Given the cleanliness and the good-ish food the hotel's failings were bearable. However, the Oasis Tossa completely failed to deliver the air of wellbeing you hope for from a holiday hotel. If this had been a main family holiday and we had paid peak season prices we would have been far from happy.
It is becoming increasingly obvious that official hotel ratings are little more than an exercise in window dressing and should be treated with caution. The Oasis Tossa falls some way short of the four star mark..."
- Travel date: Wed 25th of October 2006
Oh for the quiet life
"Have just returned from an 8 day stay at the Oasis. First the bad news. The walls between the rooms were not in any way soundproof,I feel we could have had a conversation with our friends in the next room! How do the spanish locals put up with the continual barking of those dogs? If I lived there I think some thing would have to be done about that.That said, the Hotel was spotlessly clean and the food excellent. There was a lot of fish dishes available as it is one of the local delicacies but if like me you do not fancy any of them then there were plenty of alternatives. You would have to be following a very strange diet if you could not find anything there to your liking
I would definately recommend this Hotel as I really enjoyed my first trip to Spain.
PS, If you are looking for good evening entertainment then I would consider going into town which is only a short walk away."
- Travel date: Mon 16th of October 2006
We went for a relaxing break and that is...
"We went for a relaxing break and that is what we got.
The resort was nice without a fast food outlet to be seen (KFC etc.) But some decent restaurants especially the Tursia and modern establishment and near the old town walls well opposite the Sa Murralla, where we had our anniversary meal was lovely. The hotel was nice with pleasant staff clean rooms and the food was of a good standard.
The pool area was clean with a life guard and plenty of loungers I would go again."
- Travel date: Thu 12th of October 2006