6 Traveller reviews from Holiday Watchdog
Avoid this hotel at all costs.
"Poor customer service is an understatement. Avoid this hotel like the plague. They are rude, have no manners at all and no concept of helping holiday makers, then to top it all they feel it is acceptable to obtain other peoples property by means of theft. If you would like time in the sun being spoken to like rubbish and having your property stolen then this is the place for you !!!!!"
- Travel date: 1st July 2018
Worst Hotel ever
"No air con, fridge didn't work, the stench of drains from bathroom, food poisoning on day 4, one English lady who complained about no entertainment was told "we don't cater for you English at this time of year" Waiters were taking half drunk bottles of water and wine off of the tables and topping them up to give out to other customers. We were told that we would have free drinks with our meals, as we are teetotal, we asked for water, and the waiter said you've got to pay for it. The food was lukewarm and tasteless and not much choice, if there were leftovers you would get them heated up and mixed with egg for breakfast the next day. You were not allowed on the patio next to the pool before 9am, so if you wanted to go out you had to walk the long way round, down steps and up a hill, as elderly people we found it difficult. Shops don't open until 10am and when they do open they are all selling the same tat. Beach smells like an open sewer. Definitely would not return. The best thing was coming home."
- Travel date: 4th June 2016
When is all inclusive not all inclusive....?
"When is all inclusive not all inclusive....? Answer: When you are staying at the Mercury Hotel! My hubby & I travel twice per year staying at AI's so was unimpressed with what Mercury Hotel labels 'AI.' We stayed for four nights and the only drink I requested was Bailey's approx 3 x for the day (we ventured out during the day thus cannot be accused of drinking them dry!) I was informed several times by staff that when that particular bottle finished that would be the end of the AI! Why did they feel that I need to know that they were low on stock...not my problem! Why would they not just purchase another bottle? You are running a bar?! I was made to feel uncomfortable for asking for the drink. The only other drink I requested was a bottle of water after we returned from an excursion trip...I was told I would have to pay as it had just gone past 11pm! My hubby ordered rum and coke and discovered that the rum was in fact weak (watered down? vodka) We scarcely eat in as the food was cold, tasteless and unimaginative; staple diet of cold chips. Dining hall felt like being in frenzied school dinner hall (lay out of tables neck to neck plus school groups staying at resort) unable to enjoy relaxed romantic meal. Food hygiene extremely poor. On arrival, as we had missed lunch, I requested a burger and chips. The waiter who was emptying the large dustbin, who perhaps was over worked and underpaid, appeared harassed as he went round the back and promptly started preparing the burger. No gloves or utensils used; bare hands...uncertain whether they were washed! As no chips were given, I politely made another request and was practically accused of lying for not having asked before! On plus side, Julia at reception was extremely helpful and could teach her peers a lesson in customer services. The hotel was maintained clean and the location was ideal for getting out and about as the train station is directly opposite. Lots of shops in vicinity. I don't usually write reviews but felt compelled following poor experience!"
- Travel date: 8th June 2014
The worst hotel in Costa Brava
"Don't stay here...pay an extra buck and go to another hotel. It has the worst services I have seen so far on the Mediteranean coast. 1. Svetlana- the receptionist has the customer service skills of a hunter-gatherer. She hunts your passport, so don't leave them over night. While I was there, 3 families losts their flights cause the receptionists lost their passport. Lots of Russians and Romanians there, too. Some with loud children. 2. Food sucked.Unclean tables, glasses looked not rinsed at all. You have to pay for your water in the restaurant, and the house wine is just not good enough, but in tone with your meal. 3. Rooms do have toilets and air-conditionning, but they are not always working. The air conditioning was stopped by the hotel when I visited for no apparent reason, other than to save mone on electricity.The explanation I got was in Spanish, so I can't reproduce, but had something to do with the fact tha the hotel decided "its cold enough". Also, rooms are thin walled and ou can hear what everybody on the floor is doing. 4. Location is good, because is near the train station to Barcelona.Otherwise, it's far from all forms of entertainment. My advice: don't go there if you value your few days off. If you don't care about your time quality, it's the perfect place to go, cause it's cheap and you can met other people like you, meaning retired. "
- Travel date: 30th September 2010
Agree with everything that Mrs A Nightin...
"Agree with everything that Mrs A Nightingale said in Oct 2004 about this hotel. Modern unfussy hotel, very clean, great food - buffet-style with lots of Catalonian dishes to try. Rooms can be a little noisy though if located overlooking reception and if you are a noisy snorer you will be heard as the walls are thin! Luggage locker room on the reception floor is useful. Ask at reception for TV remote - deposit required. Most nights hotel had entertainment although we were in a party of over 200 Salsa dancers (booked in at three hotels including the Caprici and Caprici Verd) and had our own. Weather, last week in May, cloudy, sunny and hot (hottest day 28 degrees C). Sea felt warmer than hotel pool. Shops and bars and supermarkets all within walking distance. Club Tropicana about ten minutes walk away towards Malgrat. You can't miss it - a 20' tall Carmen Miranda graces its roof! Club popular on Friday nights with locals. While resort 'feels' safe you are still advised not to walk alone back late at night, while main road is well lit you will pass several areas of scrubland. Barcelona only an hour away by train. Trains clean, efficient and on time - watch out for the traveling buskers who board and serenade you whether you like it or not and then pass the hat around. Tossa del Mar makes a nice easy day trip - two stops on the train to Blanes, take bus at railway station to Lloret bus station (20 mins) then second bus (20 mins) ride on hair pin bend roads to Tossa del Mar bus station. Transport is on time and tickets are cheap. Lovely cafe on the walls in the old town overlooks the bay."
- Travel date: 28th May 2006
Lovely clean quiet hotel with friendly s...
"Lovely clean quiet hotel with friendly staff, over looking the beach, some entertainment every night even though it was October, food was good and varied although the hotel catered more for the German clientele, who made up 90% of the guests. There was also a small âKids Clubâ. It was on the edge of Santa Susanna, and took about 10mins to walk to the shops. The resort was in a great position for getting about due to the close vicinity of the railway, which runs along the front, we travelled into Barcelona by train which took approx. 1 hour, and another day to Blanes approx 20 mins. Very cheap way to travel. There is also a little beach train/bus which tours the resort and well worth a trip. We had glorious weather in the high 70's every day, and often went to the beach, unfortunately the sand which is course slopes steeply into the sea and would be unsuitable for small children but on the whole a good clean resort fairly quiet but plenty of bars and shops."
- Travel date: 30th September 2004
Top traveller tips for Hotel Mercury
"Eat out and don't waste money on all inclusive!"
"it's awful, find another hotel"
Hotel Mercury is also called
- mercury hotel santa susana