38 Traveller reviews from Holiday Watchdog
- very disorganized
- not willing to help
- inconvenience to customers
anywhere else in Lloret De Mar better than this place .
we paid for all inclusive gold rooms and of course for all drinks .
they gave us silver room and sighed when we asked about it .
No coffee after breakfast
No popular drinks
some of them asked to pay for them even though we paid for gold all inclusive .
Staff were unkind even to children
- Travel date: Wed 30th of March 2016
Awful. Please read warning
"Stay away from this awful hotel. All of the staff are incredibly rude and will refuse to help you. We had blood and faeces smeared up walls, door frames and the curtains in our room. The lock on the balcony door was broken so there is no security. The safe didn't have a lock in it. Everything about this place is bad. You'd be better off staying on the bench outside on the street, you will be more comfortable.
BEWARE when booking transfers - DO NOT agree to a booking for transfers with a company called 'AEROCITY'; they might eventually get you to your hotel but don't expect the return transfer to arrive to take you home. If you book with this company, be prepared to miss your return flight or fork out for a taxi back to the airport. They will not help over the phone and these people are happy to abandon you in the middle of nowhere with no options. "
- Travel date: Thu 3rd of May 2012
enjoyable short break october 2010
"Ive just returned from a 4 day break at the Guitart Central Park Resort and Spa in Lorete Da Mar. we booked half board which included breakfast and evening meal and also upgraded our rooms from economy to standard rooms.
After reading the various bad reports and horror stories from various websites I went with an open mind that this was a cheap as chips break and not to expect too much.
Well I was pleasantly surprised to say the least. I travelled with my god daughter and her parents and the reason we picked this hotel was my god daughter loves swimming so with 5 pools to choose from we couldnât go wrong.
We was greeted at reception by a smiling receptionist who informed us we had been upgraded due to a promotion from a standard room to a gold.
The hotel has 3 levels of rooms based in 4 different blocks. Economy, standard and gold. I had a single occupancy gold room on the 6th floor of the main block 1. The gold room was like any normal room back in blighty with a comfortable single bed, toilet,bidet, bath/shower hair drier and so on. Soaps and gels were provided as well as towels. Air con took a little to get used to as it was either too hot or too cold but thatâs like most hotels ive stayed at around the world. Also had a small balcony with chair and table. The room was cleaned and beds made up on a daily basis.
The single room was a little small but for one person I could not fault the room at all.
I cant believe the reports I read about the food being total pants unless the various hotel blocks offered different menuâs
We ate in the Mediterranea restaurant and the choice was very varied with lots of choice. For evening meal you had your cold counter with various choices of cold meats and salads from around the world.
Then you had what we thought was the hot counter with fish,pasta,pizza,ravioli etc.
It wasnât until the second day that we found another counter around the corner with veal,chops,duck,pork and potatoes and veg. The desert counter gave you a wide selection of cakes,fruit,yougerts,ice cream etc etc.
Breakfast was just as varied with all the various cereals, cold meats and salads. And some of the best chocolate Croissants ive tasted. Then you have your usual fry up with eggs,bacon,sausages,beans etc.
Yes some of the dishes tasted different from the uk but you are in spain and they use different ingredients and products so certain things can taste a little different but all in all the meals were spot on and I couldnât fault them one bit.
The complex itself is massive and built on the side of a steep hill so there are quite a few ramps and steps to contend with. Being disabled with walking difficulties I did struggle a little but there are lifts to take you to the different levels of pools which we never found until the last day, doh!.
At ground level you had 2 pools outside block 2 but the colour of the water put us off and it was being cleaned for 2 days so we avoided those pools. Half way up you had an indoor heated pool which was even hotter than the hydrotherapy pool I use in hospital and it was just like getting into a hot bath and highly recommended. This pool had gradient steps to get in and out so was perfect for me.
The upper pools which are in the main adverts for this hotel looked stunning but were ICE cold and my friend got in a man and got out a women if you know what I mean as it was absolutely freezing. The air temps were roughly 19-24c so in high summer I suppose the water gets warmer from the sun. this pool had the normal metal rung steps found in most swimming pools so wouldnât have been accessible to me due to my medical condition.
The complex itself is very well maintained and clean.
All the staff were very friendly even though there were a few language problems when asking for certain drinks at one of the bars.
We didnât see any entertainment laid on even though there was a full itinery board in one of the bars. October must be out of peak season.
We did speak to some other people who were staying in economy and standard rooms and they did have a few moans so my advice if you can afford it is to book gold.
Lorete Da Mar itself is quite nice during the day but once the sun goes down the pubs and clubs start filling up and it can get a bit noisy when out and about. This is like any major resort and to be expected. The African touts try to sell you everything from watches to drugs but a polite no thanks and they leave you alone.
I must also add if you feel homesick and miss your all you can eat Chinese buffets then I highly recommend the Free Wok restaurant. This was one of the best Chinese meals I have eaten from around the world and thatâs saying something. You had the coices of sushi,teriaki and normal buffet and the choice was amazing. Literally 5 mins from hotel reception.
I hope this review puts a few minds at ease after reading all the negative feedback. As the saying goes you get what you pay for so if possible upgrade to gold rooms and you will have a great holiday at what I class as a great resort.
And yes I would recommend and go back there myself.
Well done Guitart Resort.
- Travel date: Wed 6th of October 2010
quick weekend break
"just came back from a weekend in lloret de mar stayed at the guitart park resort it was ok little noisy when we arrived at midnight but we went straight out to bravehearts fab pub one to be visited. As we were self catering we had our meals in a place called ROUTE 66 its on the front up by the castle along the beach front. lovely views overlooking the sea and fantastic food and good value a big thank you to angharad (the chef) andy the guy who owns it, is fab. Its a must i would definetly go there again 10/10 "
- Travel date: Sun 29th of March 2009
Dire - Read all the other reviews as well!
"This hotel was absolutely dire! Read the other reviews, mentions of the food, noise and awful smell from the back of the hotel, ignorant staff and 70's styled rooms are all true.
Thinking ah "it'll be all right" is not a bright idea, we thought that and sorely wished we went else where in Lloret De Mar.
The only saving grace there was a grill bar within 10 minutes of this dump, we saw the food once and never went back."
- Travel date: Wed 11th of March 2009
staff very unhelpful we were transfered...
"staff very unhelpful we were transfered from guitart capri hotel because they had a problem with the rooms and we were told that the hotel at central park was a better hotel. Receptionist at centralpark very unhelpful, found our room no sheets ,pillows or blankets for my grandson. Food cold, went to get a drink on the third night and our all inclusive card wouldn't work and was told we couldn't get a drink and that we shouldn't be there and we felt quite embarrased had to go to reception to get our cards reactivated. My grandson went swimming in one of the pools and there was a dead rat in the pool, would never go back to that hotel"
- Travel date: Wed 1st of October 2008
If your going to Lorret and are expectin...
"If your going to Lorret and are expecting 5* quality dont go, if your going for a cheap break and are not too fussed about your room then this place is Ideal for you. We (me and my gf) stayed in the Ecomony All inclusive for 4nights and 5 days (Guitart Park II), the room had seen better days but was clean and tidy with friendly maids tidying up after us every day! Aircon TV the usual all included. The lunch menu was a bit poo so we ate out for lunch but breakfast and dinner was good enough for an All inclusive hotel, Good beer on tap all day with ok spirits and mixers if thats what you like, no actual proper pool snack bar throughout the day only serverd crisps and sandwhiches with Pizza @ 3pm, not what i was expecting. The grounds where very nice and the hotel itself looks good form the outside overall a great break (ITS WHAT YOU MAKE OF IT!!!)
Also i have decided that the Spanish bartenders are among the most misserable in the world!!! Next year back to to the Greeks!!"
- Travel date: Mon 8th of September 2008
The hotel was plesant, however, we were...
"The hotel was plesant, however, we were the only english family there and the staff were quite rude to us. The bed rooms were small, but clean. However, one of the beds broke.
The food was different every night, but wasnt clear in the sense we didnt know what we didnt know what we was eating.
On our corridor there were groups of lads who each night made an extensive amount of noise. On one specific night one of the lads had taken 'something' and was fighting with himself and running up and down in a crazy state, then about 8 spanish police came and arrested him. No apoligy was made or we were not offered another room.
The fact that you could only have one drink on a 'all inclusive' holiday was pointless, it was boiling.
We we also fired at by the youths, with BB guns.
I would recommend this hotel for its falicities but apart from that dont go!! "
- Travel date: Thu 24th of April 2008
This holiday was a curse from hell! The...
"This holiday was a curse from hell!
There were 7 of us travelling from B'ham. After having a 3 hour delay at the B'ham airport, we finally reached the hotel at 2:30am. We were all very tired, and the kids were cranky.
The receptionist who dealt with us was very rude and couldn't speak proper English. No food was available (even a vending machine would have been ideal). We weren't even given anything to direct us to the different places of the hotel. So after retreating to our rooms, we discovered a broken toilet.
Next day, we complained and after much hassle, we were moved to another room. This room, I would say was even worse. It was infested with ants which were soon going everywhere including our beds. They didn't do much about it apart from ant spray and even this was towards the end of the stay. What was the point?!
The barmen ripped us off and ridiculed us. For example, I ordered a lemon and lime which was usually 2euros 5 cents. However, that particular day I ordered 2. The barman charged me 8euros for 2 instead of 4euros and 10 cents.
The food was rubbish and was repeated-especially during breakfast. You had to even pay for water!
The staffs did not speak English and it was very difficult to communicate.
The indoor pool was dirty with black bits floating everywhere. Also, the actual surface was full of tiny bits which stuck to your feet.
There was no entertainment for teenagers and so we often resorted to playing cards which became very boring after a while. (Just as well we had carried cards with us).
The toilets stank badly and the view was of dustbins.
Also, at night rowdy gangs of kids made so much noise right up until 4/5am. This made sleeping very hard.
The entertainment provided was mostly applicable to old people, not for us. Also, there were no activities for my ten-year old daughter to do.
All in all, this holiday was a waste of money and time. I definitely wouldn't recommend it to anyone. Leaving Guitart was a Godsend. "
- Travel date: Sun 13th of January 2008
We arrived on the Saturday night around...
"We arrived on the Saturday night around 19.30 to a nice looking hotel, clean and welcoming.
Went to reception and waited there for half hour before being served as all the Spanish were pushing in and getting flustered. Booked in took the lift up to the room, which was absolutely stinking, one plug socket, couldnât swing a cat in the room, ants everywhere, balcony dirty it was horrible.
I am not a snob and have served in the forces for five years but you would never expect this.
We had to upgrade to a better room an extra Â£50 per day for a couple.
The food was average, if youâre a fussy eater donât go AI, there is only one restaurant you can eat in!! There is one AI bar in the hotel, it is full of old Spanish people, and trying to get a drink out of Manuwell and cronies is like trying to draw blood from a stone.
You must wear a plastic band all your holiday and have a swipe card if you are AI, not attractive. One drink per person and you have to take your empty glass for another.
Needless to say we spent around Â£340 per person for 5 nights, then another Â£200 for an upgrade, then another Â£400 on food and drink, so a cheap holiday turned into an expensive one.
Lloret de Mar itself is really nice lots to do even in the winter, there are plenty places to eat. The beach is about 10 min walk from the hotel. I would go back to Lloret, I would even go back to the hotel in the summer, but never would I go AI again.
The hotel is beautiful if you only want to chill out and donât need the staff for anything!!
- Travel date: Wed 9th of January 2008
I stayed at the Guitart Central Park II...
"I stayed at the Guitart Central Park II Hotel last May and was disgusted with my accommodation when I arrived. The complex is divided into 4 -5 different buildings, each building representing a different level of comfort. When we booked the accommodation we booked a "Standard" hotel room which we thought to be like any other standard hotel room we had ever stayed in. But to our disgust it was like a hostel with throngs of noisy students running and screaming about. Our room was damp, with dirty bed linen and the most disgusting bathroom you had ever seen. The smell was making me gag. I had to get out of there. I had stayed in my younger days in Hostels better than this.
I went straight to reception to complain and the staff were very helpful and willing to up grade us but at a significant cost which we had no choice but to pay. The staff up graded us to a "Silver" hotel room. The room was modern and clean with a good bathroom but the noise level in the complex was impossible to bare day or night. It was so bad that we couldn't even enjoy sitting out on our balcony.
I am only in my 30's and enjoy lively holidays but enjoy my sleep as well. I wouldn't recommend this accommodation for families with young children or anyone wanting a relaxing holiday because it was anything else but. It is ideal for youngsters wanting to have a good time and meet people.
I loved Lloret de Mar and will most certainly return but to another hotel. The shopping at this resort is to die for with many hidden streets with surprising boutiques and malls.
- Travel date: Wed 7th of November 2007
We thought this hotel was fine for coupl...
"We thought this hotel was fine for couples looking for somewhere cheap and cheerful. Indoor pool was great when the weather was bad.
Donât think it's a hotel thatâs at all suited to families with small children as there are lots of steps up and down from the pool which were a pest.
Food was quite varied and was well prepared. Staff were friendly enough and helpful.
We had been given a really bad room to begin with but were changed into the main hotel after complaining on first day, but that was our only problem which was soon sorted.
Lovely town as well with a water park very close by."
- Travel date: Fri 2nd of November 2007