About Camping Castell Montgri
- high speed internet in room
- swimming pool
- bar lounge
- free parking
- laundry service
- family rooms
- outdoor pool
- paid wifi
- english amenities
- french amenities
- snack bar
- nightclub dj
- table tennis
- spanish amenities
- paid internet
- kids activities
- tennis court
- poolside bar
- water park
24 Traveller reviews from Holiday Watchdog
Bad public relations
"Last night my father was physically assaulted by another person on the campsite in front of a security officer for the campsite.
My father was pushed so hard he slide right across the ground and hit his head very hard of a chair and the ground and my eight year old daughters foot was also hurt.
We asked for the police, the security guard was going to call the police, until he spoke to his boss. This man spoke to me, asked me what had happened and as i was trying to tell him he would not let me finish explaining properly and told me not to make a big deal of it. He told the security guard not to call the police.
This man was to interested in recording the show,
My Father did not get an apology from any one and the man who assaulted my father was left to stay at the panorama area and on the campsite.
I am so upset that this has happened as we have been coming here on and of since 1994 all together around 13yrs and where thinking of coming back next year, but now we will need to think very hard if it is worth spending money to come here, when we are treated in this way."
- Travel date: Thu 14th of July 2016
"You get what you pay for, or do you?
We booked a weeks holiday with The Sun Newspaper who also booked our ferry....if you are deciding to do the same please check, they booked us on a 6.40am ferry on the day we started our holiday....it took us 24 hrs in total to get to the campsite with a 2 hr nap, we wouldn't of got to the campsite until around 2am, so had to book our own ferry & lose Â£75 that they had taken to book our previous ferry
We booked travel insurance which didn't turn up so I rang & asked if they could email, sorry we don't email, we'll send another insurance paperwork out,still didn't arrive so rang again, it should of been with us but...yes...they'll send out another lot of insurance paperwork
We've been back now two weeks & still no travel insurance paperwork has arrived
The caravan was the highest part of the camp you could get but didn't mind too much until I had a chest pain from trying to move the marble parasol base
The caravan was very basic, clean but that was about it, bad worktops, dirty basin taps, marked toilet
The outdoor BBQ was a no-no
No air con just a fan when we asked for an upgrade which we would gladly pay we were told by the obnoxious Eurocamp courier there were non at the present yet a caravan next door stood empty for a week?
You do get what you pay for or rather don't get what you don't pay for
Entertainment was disappointing from previous years, monotonous, boring
Unless you book mid June-August the La Bassa pool (3rd pool) is closed
They did run a free bus into Estartit which was welcome at 32c
Club was good for over 16's, midnight until 3.45am
Pool staff very poor as baby was sick & vomit left there for over an hour
Waiters brilliant also serving staff
Daily meal offers repetitive
Supermarket expensive, Nutella 8eur 45, B&P just down the road 5eur 10
Gordan's Gin 14eur 99, Supermarket up the road 11euro 99
Yes I would go back there, NOT with Eurocamp & NOT with Sun Holidays"
- Travel date: Sat 27th of June 2015
"just back after a week.2 adults and 5 kids.it was amazing,the sun was hot the pools and beach were cool and sooooooooo inviting.only thing not keen on was the hill we had to climb to get to caravan.it was huge,but got use to it after couple of days.this resort was really worth the money.definatly going back.plenty for kids to enjoy they were never bored they didn't want to leave.neither did me or my man.thanks to all reps and staff very friendly and helpful see you all again next year we hope.."
- Travel date: Thu 23rd of September 2010
What a brilliant place!!!
"Myself and my partner, along with my brother and his girlfriend nd 5 kids aged between 2 and 13 have just returned from a 2 weeks stay with Thomson Al Fresco!!! We were very sceptical as we stayed in L'escala last yr in a villa so were expecting a big come down from a villa!!! We can only say we loved here better! more freedom for the kids, they swam every day and we didnt always have to go with them!!! The lifeguards were brilliant with them and they had a fantastic time. The games in the evening at Panorama are also brill along with the disco and entertainment afterwards. Drinks are reasonable but we made used of the 2 for 1 between 6-7 and stocked up!! We travelled out to Marineland,which is a definite must,just for the dolphin show!! Waterworld brill also, and the Natilus Glass Bottomed boat which leaves from l'estartit beach is a great few hours out. L'escala beach in our opinion is alot better than l'estartit and having a car is always good so you can venture out!!! Jocs was excellent,kids had a whale of a time!! Castell Montgri is a great site for families and we cant wait to go again!!! We got a brill deal with thomson for 2 families and cant fault the site,accomodation, and reps at all!!!xxxxx"
- Travel date: Sat 5th of June 2010
its is what it says
"I first visited this site over 10 years ago. I travelled with my mum,my 3 children,my niece, and 3 children my mum was fostering at the time. The youngest been 4 and the eldst child 16. We travelled by coach.Yes me my mum and 7 children on a coach. Was we mad or brave or a little bot of both???
Well the first time must of made an impression as i have been back almost every year since. I have traveled since by coach. yes it is a long way to go but if flying is a problem it is doable.I have also been back and took our own caravan and stopped in the touring section. Also we have all flew out. I have booked with the variuos agents on the site. By far the best Go4spain. They just cant do enough for you.And truly do offer a taylor made holiday.
The site is clean and the staff hard working.
the resort its self is as near to true spain you can get in a holiday resort setting. Not a KFC or McDonalds to be seen.
The family run reastarants are well priced and of good quality.
One in particular took great joy the first year we ordered a meal for my daughter. untill then we had only asked for an empty plate as the portions where so big she just had a bit off ours.
my 2 eldest have now left home and we no longer travel in the large numbers we did. my children have traveled all over but still have the fondest holiday memories of the resort.I look forward to spending many more holidays at tis resort
- Travel date: Sat 30th of May 2009
I have defended this campsite in the pas...
"I have defended this campsite in the past against comments from people who seemed to think they were too sophisticated to enjoy a holiday in the Costa Brava, but now I am starting to see their point. If you've been before, the campsite still has stunning views and is in a beautiful setting with mature gardens full of olive trees and pines and the main pool is still great, but scratch the surface and you will see that the rot has set in.
Itâs true that at busy times of the year, British teenagers can be a little boisterous, but on the whole, British campers are generally quite polite and undemanding on holiday, and are just grateful if the sun shines. So when people accuse the staff of being rude and unhelpful, rather than blaming the campers, the site management could look at its own attitudes to its customers, because they certainly show a complete disregard for customer service.
My own example was nothing really, but just made me question whether the site tries hard enough to keep people happy. I ordered a meal for my wife, my daughter and myself at the snack bar near the bottom pool. We knew not to expect much and normally eat in town, but we were too tired after a busy day. One dish was served stone cold in the middle so I returned it and (to teach us a lesson?) it was microwaved to the point of being a liquid. On returning it a second time, after being told it was perfectly eatable (for a dog, maybe) we gave up and asked for a refund. But no, this was not possible because we had no receipt - which I think the staff had already taken when they cleaned our table or when we first complained. I'm not sure where they imagined we might have bought a foaming dish of hot liquid which was once an enchilada other than at their campsite, especially as the chef had brought it to our table 2 minutes earlier. Even the hotel manager couldnât give us a refund without a receipt.
On complaining to the haughty reception manageress (Dutch?) the next day, I found I would have got more joy negotiating with a dalek. So we packed our tent up and left, never to return.
- Travel date: Tue 9th of September 2008
Our second year to this brilliant campsi...
"Our second year to this brilliant campsite - It is perfect for teenagers with grassed areas around the pool,which is great for sunbathing and gathering of friends. There is plenty of room which prevents problems with space to sunbathe. There are brilliant leisure activites to keep all ages occupied from mini golf to tennis and pool. The mobile homes with lifestyle are kept very clean and they are spacious. The campsite is very secure and safe with security guards helping look after the safety and wellbeing of everyone on the site. The teenagers are kept entertained day and night and afterwards the security guards ensure that they are quiet and well behaved. In the two great years we have been, we have enjoyed it and will be booking again for next summer."
- Travel date: Mon 25th of August 2008
Excellent. I travelled in a party of 2 a...
"Excellent. I travelled in a party of 2 adults, two 16 year old girls, boys aged 13 and 10 and my youngest daughter aged 2.
I can quite honestly say this holiday was perfect for each age group. My eldest daughter and her friend had the holiday of a life time as they were allowed a bit of freedom, but were contained within the campsite, which was supervised to a very high standard. There were games and entertainment during the day and evening, and shows between 10 and midnight. Accommodation in a mobile home is exactly as it looks in the pictures, a little small - but there was so much to do we spent little time inside, plus there are table chairs, loungers etc outside your mobile for eating and relaxing.
The kids made friends with others from the start, and the adults had a very relaxing time.
I travel abroad every year, and this is the first time I have come home wanting to book next years holiday back to the same place."
- Travel date: Sat 19th of July 2008
ive been to this holiday park every year...
"ive been to this holiday park every year since i was 9 and now im 17. i have enjoyed it just as much each year as i did the first time. the site is good for all ages. its a family resort and the kids have their clubs and the teens have their nightclubs. my fave pool of the 3 is la bassa up in the mountains where they have the yummiest cocktails! there's loads of food options, places and the town is great (5min walk as is the beach)! theres the jocs theme park across the road for young kids also with great entertainment at the restaurant in the eve's and around august there's usually a circus each year near the go kart track. going again this year and can't wait! :) "
- Travel date: Thu 13th of March 2008
I have been to this holiday parc about 5...
"I have been to this holiday parc about 5 times; I have taken my 2 children down with me and have never had a problem with them. The mobile home was very clean, dust free and everything in perfect working order. There is plenty to do for all ages and lots of fun: you can swim for however long you like. You can do excursions organised by the park or with your holiday team. Entertainment is all day, lots to do for children and even adults.
I would recommend this park to anyone of all ages, it is a fantastic place to go.
- Travel date: Wed 23rd of January 2008
Overall the campsite is great, large but...
"Overall the campsite is great, large but very well run.
We booked with Keycamp and regret having done so. We arrived late in the evening to find our three bedroom caravan was in a disgusting state.
Sacks of rubbish, cobwebs, filthy floors, dirty fridge/freezer on which neither door closed properly and despite complaints a complete lack of interest and any action by the Keycamp staff.
The final straw upon returning was a lack of enthusiasm in actually dealing with our complaint. We took a number of photographs to illustrate the conditions."
- Travel date: Sun 2nd of December 2007
Went with my wife and three children on...
"Went with my wife and three children on two occasions 2007 & 2005, site is second to none for safety, cleanliness, service and entertainment (day and night). Brilliant for families loads to do, there are plenty of life guards and security staff.
Esartit town itself (20 min walkaway) is excellent friendly pubs and restaurants loads of nice places to eat and drink. The only thing about the site which might be a problem is it's a bit hilly so it`s sometimes a bit sore on the legs. Definitely going back again."
- Travel date: Wed 22nd of August 2007