21 Traveller reviews from Holiday Watchdog
First class holiday
"This was our second visit to this hotel. Everything was perfect, the staff were very helpful and friendly. The food was very good, a good selection at every meal in a spotless restaurant. The rooms are well appointed with everything you could wish for. Everywhere in the hotel was sparkling and the outside seating area and poolside was very clean, plenty of seating for all guests. We enjoyed our holiday so much that we have booked another holiday for September."
- Travel date: 8th June 2012
"just set back from the sea front and night life away from all the noise this hotel was just perfect it was spotless clean and the staff were really friendly there was a great choice of food allways something diffrent lovley pool area great place to relax.can not say any thing bad about this hotel would go back again"
- Travel date: 10th November 2011
not a 4 star
"cant except castilla as a four star food was allright but not what you would expect from a 4 star hotel we stayed in castilla because we could not get in don pancho which is also a 4 star but there is a vast difference in food , and the quality of food the castilla food was very dissapointing the staff were pleasant the hotel was very clean but europa ave which the castila runs off is sometimes very noisy with police cars and ambulances i felt the resturant in castilla was very short staffed and the food really let it down if you are a vegetairian dont bother i would not go to castilla again because it just was not good enough for a 4 star and i felt really let down "
- Travel date: 10th October 2011
Amazing hotel, amazing resort, amazing locaton!!!
"I have travelled to Benidorm 4 times in the past 6 years and have stayed all over the resort, the Castilla is a fiarly small hotel but is perfect for couple old or young looking for a relaxing holiday in a well maintained pleasent environment. Me and my partner had origionally booked to stay at The Magic Rock Hotel which is an all inclusive hotel near the seafront, we asked to move as the magic rock was an appalling hotel which i would definatly not recommend. Upon moving to the castila we were pleased with the decor and the room was a good size, the swimming pool is only small but unless you plan on swimming lengths all holiday its not a problem we were at the pool almost everyday and never struggled to find a sun bed. The hotel is a 2 minute walk from a great chicken restaurant called pollo where we ate a number of times for lunch and ate in the hotel for breakfast and dinner, we found the resturant staff friendly and helpfull for our entire holiday being welcomed every time we came in with a smile. The food in the hotel is the best we have exerienced in the hotels on resort. The Benidorm town is also only a 5 minute walk as is the seafront and the main road the hotel sits on has a bus which taked you to terra mitica and terra natura which i would also recommend for a day out to each. At night we spent a number of our evenings in local bars especilly a bar called STARDUST where they have comedy acts, i recommend Tony Scott so long as you are not easily offened he is easily the best comedy act ive seen there, we enjoyed a night out at the Benidorm Palace it was about Â£30 and included a show, dancing, dinner, wine and a bottle of champaine. We went into th english part of the resort only once as there is a number f clubs and bars that were not really to our taste, if you enjoy clubbing and dance music youd probably love bars such as chaplins and sinatras. We are returning to sta in benidorm and at the Castilla for the 2nd year in a row this summer and will most likely come back again..."
- Travel date: 3rd December 2008
This is a very nice and pleasant hotel v...
"This is a very nice and pleasant hotel very clean, good choice of food, friendly staff and in a good location with no kids. I would recommend this hotel to all who don't have kids with them as it makes a great difference to the holiday, especially when you have had your time having the kids at your side for years and they have all grown up now. It's very peaceful but just 5 mins away there is plenty to do. Thomson were our tour operators and very good operation, flights both to and from Benidorm half an hour early. Would definitely go back to Castilla."
- Travel date: 11th June 2007
The Hotel Castilla was beautiful inside ...
"The Hotel Castilla was beautiful inside and out. The staff was very friendly especially the restaurant staff who took a shine to my daughter. Although the brochure said it was a family hotel, I beg to differ. Through our 2 week break we met only 5 families with children. This in itself was a problem but only by the pool. Like any child, they like to swim and splash and shout. My son accidentally splashed an old lady sunbathing close to the pool. In fact her sun longer was so close she may as well have been in the pool. She complained non stop about everyoneâs children as did a few of the older holiday makers. One of the parents went inside to complain about being ordered to take the children out of the pool; our rep said there was nothing to say our children couldnât play. This was the only problem all through the holiday. Luckily my parents were staying in the hotel next door and the pool was thriving with swimmers from every generation, young and old."
- Travel date: 24th April 2007
"We have just returned from a week full board at the castilla Hotel. This hotel is rated as 4*. I am 39years of age and my son 11. Food The food was excellent with a variety of dishes for all types. There was healthy options along with the usual chips and fish on offer. The food was fresh and well presented there was always something nice to eat. The deserts were also tasty. Drinks were a ittle expensive a small 200ml of coke 1.50 euro ( a child could drink 4 of these at one meal alone) The staff The staff were all without exception very friendly and polite. I found them very helpfull, you were always greeted with a smile as they go about their business. The Hotel The hotel was spotless, The bed rooms were cleaned on a regular basis although the beds were a little hard, the rest of the hotel was also spotless there was always someone cleaning. The pool was small but adequate. We were at this hotel in mid Feb where the weather was pleasant with some hot days. The hotel at this time of year appeared to cater for older people (retired pensioners) therefore the hotel entertainment consisted of line dancing, ballroom dancing, afternoon and evening dancing. Not the type of entertainment for an 11 yr old. The lift to the bed rooms was painfully slow and small. If you require internet connection the hotel does have a PC but the cost is expensive 1 euro for 10mins. If you require more than 10mins you should used the internet cafe over the road 1 euro per hour and the telephones are the same in the internet cafe cheap 1 euro for 12 mins a real bargain. This hotel is an excellent choice for an older people with excellent food and facilities, and good as a base for young people."
- Travel date: 21st February 2007
"This was our third stay at the Castilla in three years. We have always stayed in the October half term and have always enjoyed our stay at this hotel. Hotel kept very clean and the staff as friendly as ever. The hotel is located in a quiet location- only about a 10 mins stroll down to the front. The food was ok but not as good as previously. However that said there is always something to have as there is always a choice."
- Travel date: 17th December 2006
My husband and I plus another couple sta...
"My husband and I plus another couple stayed at the Castila hotel in March 2006 and had had a wonderful time. The food was second to none as was the service provided by the hotel staff, from the cleaners to the manager. Entertainment was almost non existent but there is so much to do in Benidorm it wasn't a problem. I would definitely stay at this wonderful hotel again although I don't know what it is like during the summer season as the pool was small and I think there may be a shortage of sun loungers, but for an early break it was great and all of the guest at that time were adults although they do accommodate children I don't think there is much for them to do."
- Travel date: 25th September 2006
"Hi, Me, my wife and my 2,5 yrs old son stayed at Castilla Hotel for 5 nights during the last week of August. Here it is my review: - Location: very good. Just 10 minutes walking to the beach, you can take a nice path to get there, when you exit the hotel, just walk some steps to the left and you`ll find the right way. ItÂ´s nice because it`s not full of noise. - Accomodation: the rooms are very clean, big, the bathroom is big too. The beds are ok. You hace a fridge and a big balcony :-D. there is also a very good fitted wardrobe. The air aconditioned is very good, not noisy, and you can select the ÂºC. - Staff: very helpful and kind. - Food: The buffet is just great. Plenty of choice. And quality very high. - swimming pool: there is a pool divided in two by a little bridge. One is for babies, and the other for adults. It's big enough for the people in the hotel. - Shows: every night there are shows but it's not the strongest point of this hotel I think. It's a very calm hotel, not very noisy. The negative point is for the lift, a bit slow at main hours..."
- Travel date: 1st September 2006
Hotel Castilla Benidorm Brilliant
"We have just returned from 11 nights at the castilla hotel benidorm. This hotel is outstanding in all aspects. Probabley this best four star hotel we have stayed in. All staff at this hotel are extremely helpful. Maid service excellant. towels changed every day. Restaurant very clean and well laid out. Food is of excellant quality and plenty of choice especially for british residents. Pool area very clean and sunbeds and chairs of a high quality. Pool itself not over large but extremely clean. Only downside if it can be called that, is the entertainment is not the best i must say. To finish, i would add that every area of this hotel is extremely clean and in pristene condition."
- Travel date: 7th June 2006
Just had a two week holiday at the Casti...
"Just had a two week holiday at the Castilla Hotel Benidorm, a superb hotel with great accommodation, pleasant staff making for a very friendly feel to the hotel. I give it a rating of nine as the only downside to the holiday was the entertainment, the only people catered for were the dancers as it was dancing in one form or another for 5 nights a week. If food is one of the important things during your holiday then the Castilla is the place for you, superb food. We will be returning. J.Blake."
- Travel date: 17th February 2006
Top traveller tips for Servigroup Castilla
"Relax and enjoy the atmosphere"
"go in the september time as it was still very hot"
"go bed and breakfast so you wont get fed up of eating there food"
"Terra Natura, Terra Mitica, Benidorm Palace, water sports, bars, clubs, comedy"
"Benidorm is a fantastic resort catering for all ages,families and eating habits.We have been 4 times"
Servigroup Castilla is also called
- hotel castilla benidorm