58 Traveller reviews from Holiday Watchdog
worst hotel ever
"Never again Benidorm so nice but Cristal Park Hotel rubbish not enough outside seating at bar area had to wait 3 hours for room and only have Spanish nights in hotel only one small bar would go back to Benidorm but stay at other hotel "
- Travel date: 22nd June 2016
avoid this hotel
"Worst hotel ever the staff are cheeky the hotel is full of loud Spanish people no balcony no air con only one pool and its inside the rooms stink of smoke the food is OK the alcohol is the usual Spanish cheap crap you can get bottled beer its OK we had the worst holiday ever here avoid this hotel. "
- Travel date: 13th March 2014
Never again! Not recommended
"I spent the first week of July 2013 at Hotel Magic Cristal Park, on all inclusive. I traveled with my partner and 2 kids, age 11 and nearly 5. I would not recommend this hotel to anyone. The hotel is unbearably noisy in the bar areas. Our room was very old fashioned and didn't have a balcony. It faced on to a courtyard. The air-conditioning was also a very old unit and extremely noisy. As it was located so high up, it was difficult to adjust. The dining room was always packed! Often had to wait for a table. The 'outdoor pool' was actually covered, not ideal for sunbathing. We spent most of our time at other hotels within the Magic group...however, it was impossible to travel on the courtesy bus as it was always full. Had to pay for taxis to the other hotels!The only good thing about this hotel was its location and also its kids club. The staff were very friendly in the kids club, but I can't same the same for the reception staff. I speak Spanish which was handy as there weren't many Brits in the Cristal Park. The Magic Cafe was also just a boring pub. Take my advice, unless you want to drink all day with the all inclusive, then don't go here! You will not enjoy it."
- Travel date: 4th February 2014
worst hotel Ive stayed in
"went to the cristal park for our golden aniversary from 23rd april to the 30th after reading reviews was dismayed to find out that the cristal park was catering for stag and hen parties and during the first 4 days 22 coach loads arrived thats when the troubles started constant drinking. noise. and horseplay. and swearing. from 10am to midnight in the only bar open during the day by hoards of larger louts one who thought it would be fun to strip of completely in the public bar full of women and children. at 1am till 2am the noise caused by the louts in the passages going to their rooms was deafing then again at 3am to 4am with the night clubers coming back to hotel 6 out of the 7 nights we stayed we got pratically no sleep. If you like sharing your holiday with stags and hens then this is the hotel for you if not my advice dont go."
- Travel date: 5th May 2013
going back to the cristal park
"booked to go back to the cristal park next year, stayed at one of the sister hotels this year, but liked the night club at cristal park. when we were there last time it was my birthday and the staff made a real effort and made a lovely night for the 10 of us that went. Looking forward to returning next year to enjoy the lovely food and the location of the old town. Although it would benefit with a bit of an upgrade"
- Travel date: 1st August 2012
are you welsh?
"Stayed here april 2012,found the service to be very good, with all the staff working hard, but with one hand tied behind their backs due to lack of investment. Magic Crystal Park is well located for the beach and the old town. The promo rooms are small, but they were kept very clean, beds made, clean towels etc.,every day, limited english channels on t.v. It should be borne in mind that the cost per day is less than a british hotel offering room only, whereas here you have three meals a day and all (named) drinks from Rioja wine thro to Bacardi etc., Great fresh coffee in the bar, ask for coffee espagnol, learn some basic Spanish this is Benidorm not Blackpool, the Spanish will appreciate this, come on fellow brits, pleased remember you are the foreigners here. We found the food to be very good, with the Spanish food being very nice and authentic, whilst british tastes are well catered for as far as it is possible to accomodate some awkward brits, who might be better off going to Bournemouth or some such place. The entertainment in the Magic Cafe, provided by Andy and Anne Marie was better than some acts we saw in the new town hotels and venues, good entertaiment provided in a warm and friendly manner, also must not forget Anita, she works very hard to serve you quickly. Regarding the prominence of Spanish at the hotel, hey guys this is Spain, the upside being that the Spanish do not tolerate rubbish food being offered, remember the old adage, eat where the locals eat. Hope to book this hotel again in September."
- Travel date: 7th May 2012
"Theres alot which needs to be improved yet i cant stop going. its central location and chaotic nature is wierdly compelling. the kids clubs are windowless cells but because theres other stuff nearby you can keep yourself entertained but at a cost all inclusive should mean precisely that. the pool on the roof is nice but needs a lifeguard to control the rowdy kids and need more reception staff to hurry the check in up all in all great base we'll be black in august "
- Travel date: 15th February 2012
"Got bk from crystal park on wed,had a fab wk,food was gr8,there were 2 large restaurants wi a gr8 choice ov food,was very impressed,i agree wi some others that the spanish people r rude,but the hotel itself was really gud,went 2 other sister hotels,i recommend the rock and excalibur they were fab,our room was cleaned every day had fresh towels each day 2,hotel was in a gud place,the beach was only 5mins down the road 10 if u got kids wi u,yook the kids 2 munda mar and aqualandia 2 gud places 2 take ur kids a full day out 4 each place,dont pay on the door find a bookin place u will get a better bargain,we payed 208euro 4 4 adults and 3 kids 4 both trips as they were 2 4 1,if u got a young toddler say they r 2yrs as u dont pay 4 them,i wud go bk 2 benidorm but try another magic hotel,loved r wk away!!!"
- Travel date: 22nd July 2011
"just come back from this hotel for the 3rd time,had a good room overlooking the park at the back of the hotel ,room supplied with fridge and tv with limited british channels ,the bathroom is basic with a tiny bath.the restaraunt is very good sized serving plenty of hot and cold dishes both english and spanish,the magic cafe is a good night out with andy and anne marie providing the entertainment of live music,karaoke, quizzes and just good fun, with anita and trevor behind the bar giving good service all night,the only down side to this hotel is the roof top pool and sun bathing area would just like to add as previous reviewer puts the bingo is a complete rip off a 10 euro bottle of vodka and they take in well over 100 euros"
- Travel date: 8th May 2011
no frills holiday
"good hoilday, hotel was ok and gr8 location, near the beach! room: was clean but basic and we had no balcony, (although we didn't complain, maybe if we had we might of been moved but could be ***** with the mither) food: basic canteen food , somes it up. some of it was lovely but it was abit hit was hit and miss really. staff: very friendly and helpful. yes there are a lot of spanish people (older) staying in the hotel, and yes they do have their own restaurant but it is no different to the english one. so your not missing out. yes some of them are rude but some of them are nice and made a fuss of my 6 year old lad, so a bit like us btits you get some nice people and some rude ones! overall not a bad place to stay, you get what you pay for, although it is very good value for money where else can you stay for 20 quid a night with all your food and drink! WOULD RECOMMEND UPGRADING TO A GOLD CARD!!! so you can have the better vodka ect ( stoli, smirnoff) its an extra 6 euros a day each only catch, all adult members of the party must upgrade. you can upgrade at any time but once you have, you have to pay the 6 euros each untill you checkout. we only up graded on the second to last night best thing we did just wished we had done it sooner. lizzy chester"
- Travel date: 25th February 2011
Please Don't Go
"Just back from the Magic Cristal Park yesterday never again will I go to this groups hotels. Booked the Magic Rock but sent to the Villa De Benidorm as we were told at the last minute it was closed for a refurb. The Villa De Benidorm was awful. The tv in the room had no buttons left, the patio doors would not lock the whole hotel is dated and needs knocked down. The food was bad with little choice the bar smells of sewerage there is a lack of seats and if you go down in the evening expect to stand. The bar is tiny and you never get a set in it. It was so bad we had to move to the Magic Cristal Park. The rooms here were a complete joke, last decorated in the 1970's by the look of it. The shower is in the bath which is very slippy when wet, I slipped and fell out of it backwards on to the floor tiles. I reported my back injury to reception but they said that they don't provide slip proof mats for the bath and I should have stood on a towel inside the bath! They were more interested in the water everywhere and the shower curtain being pulled down than my injury, or safety. The magic cafe also stinks of sewerage and they seem to have quizzes every night to waste time. Some of the staff are nice but other than that nothing good to say about this hotel group."
- Travel date: 29th January 2011
Fantastic value for money
"this hotel was brilliant, couldnt fault it, the staff were friendly and we even got upgraded to a room with a view from a promo room. food was lovely different choices every day(loved the pasta)drinks were plentiful. great nightlife in the magic cafe with HIM & HER (anne-marie & andy) they were so friendly and kept us entertained with quizzes songs dancing and we really reccommend you go see there meat;oaf tribute BRILLIANT. Yes there are some ignorant spanish but we met a few ignorant english as well. pool was cold but hubby and son in law enjoyed it. not a good place for kiddies but that suited us. WILL BE GOING BACK NEXT YEAR. honestly give this place a go well worth it"
- Travel date: 21st January 2011
Top traveller tips for Magic Cristal Park Hotel
"don't go to this hotel"
"Try to get a room with a balcony"
"Accept the fact this is a three star hotel but is still very good and try to avoid being an archetypal wingeing pom."
"make the most of the tour bus and the sister hotels"
"go 2 other sister hotyel the rock and excalibur"
"visit terra natura about a 10 minute taxi ride away"
"yes but only if they were after a cheap hol"
"Pay extra if need be and go somewhere else"
"great value for money"
"really close to beach"
"Benidorm bars are great and it is cheap enough to eat out."
"the roof top with the swimming pool"
"avoid going in febuary or march unless you enjoy being over run with spanish oap"
"check side streets for hidden resturants, some were very good."
"the resort of benidorm is great fun with lots to do , plenty nightlife, beach, and sun."
Magic Cristal Park Hotel is also called
- Hotel Magic Cristal Park
- Magic Amigos Hotel
- magic cristal park benidorm