17 Traveller reviews from Holiday Watchdog
Although the building was superb the res...
"Although the building was superb the rest was disappointing. The staff were very off-hand and uninterested. The hotel was full of very young children, making a lot of noise around the pool and in the dining room. For a 5 star hotel, this was not acceptable. Our evening meal was very poor for 5 stars....frozen fries, only one vegetable-tinned peas. A very disappointing experience as we had been looking forward to a lovely stay at a 5 star hotel."
- Travel date: 4th October 2007
Whilst the bulding and accomodation appe...
"Whilst the bulding and accomodation appear 5 star, the service, food and quailty could only be rated at 3 star at best. The dining experience was similar to eating in a fast food restaurant and the pool area was more like a children's playground. Nowhere in the hotel could we get away from noisy children and loud music. The staff on reception were surly and far from helpful I can only agree with a previous review, a very bad experience. "
- Travel date: 4th October 2007
After having returned from Altea last we...
"After having returned from Altea last week I felt I should input an updated customer view of the Melia Villa Gadea. We have spent a week at the hotel with 70 friends and family as we decided to have our wedding reception there under good advise from a friend. The wedding service was extremely well looked after and the staff were excellent. Full 5 star treatment in that regard. Breakfast in the hotel was my favourite point of the day and I doubt anyone who has stayed at the hotel could undermine this. The selection was super - buffet style and European and Spanish tastes catered for. The pool and pool bar were perfect for the weary sunbather and children were welcomed. The only points I could make in regards to improving the hotel service would be in regards to the constant service required of the room safes and request for room check out extensions to be obliged with and maybe a later residence bar (1am close). Overall one of the best hotels I've stayed in Spain- Hotel staff were obliging and English/Spanish speaking. All guests who attending with us had only positive things to say. oh! Bathrooms are excellent -walk in shower and Jacuzzi bath as standard. Would recommend this hotel in a heartbeat. Worth the money spent. "
- Travel date: 4th September 2007
The building is very grand and the rooms...
"The building is very grand and the rooms are 5 star. The first meal that we had was dreadful. The cafeteria was full of small children screaming and crying. The food was cold with poor choice, nowhere near 5 stars. The hotel seemed to be offering a cheap deal for families as a high proportion of the guests had 2 children under 8 years. We spoke to the manager and asked if we could eat in the restaurant but it wasn't in the price. We changed to B&B as there are some good restaurants in Altea. The staff seemed fed up and there was nowhere around the pool to sit quietly without the constant noise of small children and loud music through lots of speakers. We were glad to come home!"
- Travel date: 16th August 2007
"Like an earlier reviewer we stayed in a private apartment on the Villa Gadea development. We share his comments about the quality of the apartments and the development - which is beautifully landscaped and where each relatively small block shares its own private pool and garden. However two things to note. The adjacent Melia hotel has had a clampdown on apartment renters using their facilities - apparently claiming that this benefit is for apartment owners only (this personally didn't bother us but maybe if you have younger children it may be an issue). Also this location is slightly remote. No decent beach/restaurants/supermarkets are within walking distance, so a car is essential. The short taxi ride into Altea costs about 6-7 Euros if you want a night out. The beach at Calpe is about 10-15 minute drive. Other than this we had a lovely relaxing holiday and highly recommend Villa Gadea."
- Travel date: 25th July 2007
Great Location, Grea Rooms, Weird Atmosphere
"I have been going to Altea for ovr 10 years and know the area very well and have stayed at the Altea Hills Melia Resort several times and was very impressed. Couldn't wait to sample to Villa Gadea, especially as the location is so good, right on the beach. Overall we were impressed, the room was excellent, very big with a beautiful bathroom. Lovely sea view balcony, cleanliness tip-top. Breakfast was a banquet and the staff are very courteous and helpful. Our only critism, and this is the second time we stayed, first was in April 2006 with our daughters, is the hotel is a bit of a ghost town amd lacks atmosphere. Although we have picked just out of season both stays there was no service to be had around the pool (not the same at Altea Hills). The definite rip off in this hotel is the spa, which we found out is NOTHING to do with the hotel. You get charged a huge sum to use it and there is not discount for hotel residents. The make you wear swim hats, which they charge you for too! Part of the thalasso spa pool goes outside into the hotel grounds, you get charged to use that as well, if I remember it was 10 euros per day - and its not even heated!"
- Travel date: 19th February 2007
"Great stay in the height of a very busy Spanish holiday season Staff courteous, helpful and great with my children. We had a junior suite that had two bathrooms and a double interconnecting door that was most welcome and enabled my husband and I to some much needed privacy at the end of busy days. Both the childrenâs area and ours lead through french doors onto a superb large balcony with an outdoor jacuzzi overlooking the stunning Muscarat Bay (for those of you who know the area). On one occasion when we were all very tired we dined out on the balcony (room service) taking in the balmy warm breeze from the sea and the night fishermanâs boat lights bobbing up and down out to sea - marvelous"
- Travel date: 7th September 2006
Stay in the Hotel - but not quite.
"Some local people we know advised us to stay within the hotel complex, but not actually in the hotel - and boy what good advice they gave. As you enter the hotel grounds if you look to your left you will see a series of reasonably high rise apartments. These are privately owned apartments who enjoy the full run of the 5 star facilities of the hotel. The very spacious apartments are stunning and have every mod con you could think of. Heated flooring? check. Jackuzzi on your balcony? check. minimalist modern furniture? check. etc.etc.etc. Whilst coming with all these 'toys' the apartments are just that. Apartments. That means you have a kitchen, utility room with washer - essential if you are like me and travel with young ones. Looking in the window of the local Altea estate agent, dependant upon the positioning and number of bedrooms the apartments are valued at between 400,000 Euro to 1.25 m Euro so you can guess at the standard of fittings. The apartments also allowed a huge degree of freedom for my family. We could either eat on our balcony the food we had bought at the local supermarcado (1.5 miles away) or eat in the hotels 5 star restaurants at 5 star prices. The Cost ? Far cheaper than the hotel. We paid the owners Â£600 for 7 nights. The apartment can comfortably sleep 6, but our party only had 3. But even so the maths stack up when you realise our break was taken at peak season July / August. How do I get I touch with the owners of these apartments? Well rather than give you contact details of who I used - I don't think tripadvisor would allow me and I'm certain all the apartments are just as beautiful. Why not let google be your friend. " Villa Gadea Apartments " I'm sure you will not be disappointed"
- Travel date: 13th August 2006
Best Melia of the Costa Blanca
"I stayed in the Villa Gadea for 5 days and can only confirm the previous comments- exellent service - beautiful and spacious rooms - outstanding breakfast buffet with lots of attention to details and service. Only take care the hotel is about 2,5 km from the town centre. The spa centre is exceptional well equipped although not cheap but worth every penny. Would recommend this hotel to people looking for quality and good service."
- Travel date: 11th June 2006
Nice Hotel, Pity About The Service
"They say first impressions are important and it was certainly the case when we met the 1st member of staff who just so happened to be the Reception Manager! However, lets go back a little. Parking facilities - check, impressive lobby - check, chic minimal decoration - check.... Checking in experience - horrific. As probably many of us have experienced, when using an online booker, for some reason there is sometimes a black hole in the communication between hotel and booker whereby your confirmed reservation gets lost in the system and the hotel doesnÂ´t know anything about it. If this happens, the hotel usually treats their guests in a discreet and professional manner, assuring them there is no problem whilst they try to contact the bookers and allocate a room. The hotel staff usually do not look seriously annoyed, sigh heavily, tap away furiously at keyboard, speak to guests rudely, treat them like convicted criminals as if an alert from Interpol with guestsÂ´ picture has just appeared on their computer screen, walk away mumbling, giving their back to guests when guests are trying to ask should they contact online booker. This was the treatment we got from the staff member whom we found out when asked, was the Reception Manager. Bear in mind there was no language barrier as this all took place in absolute native spanish. So two rooms were found in the mostly empty hotel (off-season) and off we went thinking, well that may have just been a one off. Wrong. Fast forward to wrong order with room service, friendly waitress but a little indiscreet as she announced to us that she had cut herself and showed us the toilet tissue-wrapped wound. Next went to spa but found out was 30 eur entry which was quite reasonable except we only had 45 mins till meeting so decided to use pool outside which looked lovely. Asked for towels at reception as none by pool, sent on ridiculous wild goose chase around pool area looking for non-existent life guard. Went back to reception, no receptionist, the porter took pity on us and gave us some pool towels, why couldnÂ´t receptionist have done this in the first place? Now only have about 30 mins left before meeting. Brave outside pool anyway, ignore plastic bag floating in it. Later over pre-dinner drinks at the bar we were over charged - they added two extra drinks to the bill which we neither ordered or had. Bar man was friendly though. Breakfast - spot on, really very good quality and selection. Waitress either a bit dim or shortsighted as she looked at the four of us who were standing in front of her and asked us if we wanted a table for three. There was no one else beside us at the time. In the morning we had a product launch in one of the very lovely conference rooms... Conference & Banqueting guy seemed to have had a few tranquilisers with his breakfast - didnÂ´t seem to appreciate the urgency of the things we needed, we kept needing to ask for the same things up to 5 times. Sound system didnÂ´t work so couldnÂ´t have music. We needed a table for registering our guest which took forever and a day to set up, then when finally 2 waiters set it up we had to wait for approval from F&B Manager that it was up to MeliÃ¡ standard, all of this whilst I held our guests name badges in my skirt. Suddenly standards mattered. All in all felt like we were staying in Fawlty Towers but in plush surroundings. At least it gave us a laugh! The hotel has been open a year now and although it is lovely, I am not sure if their customer service is up to usual MeliÃ¡ standards. By the way, nice idea of having jacuzzi style bath in bathroom but it took so long to fill up with water that I gave up half way and the air jets hadnÂ´t even been covered. Also not sure about the lack of shower head holder. Had to hold shower old fashioned way with one hand whilst trying not to splash bathroom floor everywhere and lather myself at the same time! Also appreciated the late check out in one of the bedrooms although after our experience it was the least we could have been offered."
- Travel date: 9th May 2006
Lovely Hotel and Staff - a few demerits..
"My wife and I have just returned from an excellent, seven nights holiday in Altea. This hotel is a top standard accommodation which we paid 105 euros a night - booking direct using the Sol Melia website. This rate is off-peak, however there was no mention of which features would be unavailable on the website. Check in was very efficient (use the tip in the review below). The room was very good, although the TV reception was dire. There is marble everywhere you look in this hotel, so no expense was spared. The beach front is still undergoing some development below the hotel, so there was some minor noise disruption. We also stayed when the pool areas were being opened for the high season. The pools were still being serviced and the pool bar and pool restaurant were still closed. However the outdoor pool area design is stunning and made the room view one of the best I have ever seen. The buffet breakfast was excellent and the staff all very friendly and helpful. Try the local produce on offer, the tomatoe flapjacks are very tasty. One thing which was a surprise is that the Thassalonic Spa (indoor pools and sauna) are run by a third party and are not free to guests. A session costs thirty euros per person. Bring a swimming cap to avoid paying an extra 5 euros to wear the mandatory cap provided by the spa. The Spa is well worth it though. The gymnanasium is in the spa area but is free to guests. This is also very well equiped. Parking was adequate for our stay but the hotel was starting to get busy for Easter and the free parking was filling up more. Basement parking is 10 euros a night. The Italian restaurant was the only one open at the start of our stay and was reasonable. I would recommend eating in Altea around the beautiful church square. Restaurant Del Artiste in Altea was expensive but one of my alltime best ever meals! I recommend the Scallops and Trio of Fillets specials there. The hotel provides music from an excellent Mariachi at the weekend, who plays in the piano bar. Don't get carried away on the cocktails, they are very strong. We booked a car with Carjet on the web and got an excellent rate. Very necessary to travel from the airport to Altea but also good for access, to Calpe, Denia, Alicante and Guadelest."
- Travel date: 10th April 2006
best hotel in altea
"we stayed in the melia villa gadea in the middle of october, bargain promotion price of 50euros a night for two. fantastic room with seaview and the old town of altea in the distance. I must say the service in reception was excellent [tip]become a member of melia hotels, not only post e -mails for special offers like we had but check in is less than 5 mins as they already have your details on file. We stayed last july05 in the melia altea hills hotel, so checked out the villa gadea for the day, loved the hotel, pools and facilities on offer, although i would say july and august is very busy attracting a lot of spanish families staying in the hotel.[tip]take a look at the villas and apartments next the hotel, ideal if you are travelling with children, you can use the facilities of the hotel and have your freedom of your apartment. well thats what we have just booked for 16 nights in july06, i will let you know how it goes when i return."
- Travel date: 9th March 2006
Hotel SH Villa Gadea is also called
- SH Melia Villa Gadea Beach Hotel
- SH Altea Beach Hotel
- sh melia hotel gadea beach