26 Traveller reviews from Holiday Watchdog
The worst hotel ever
"Where to start ! Sewage smell coming from bathroom, ceiling fans broken, ceiling fan blade comes flying off and hits my 20mth old son ! VERY unfriendly staff especially towards my mentally disabled 15yr old son. All inclusive food very basic and repetitive. You could die of thirst before you get served at the bars. Bars close at 10.30 but all inclusive finishes at 10pm ! The steps going into the toddler pool has loads of tiles missing so your little one gets grazes on their feet and legs, cockroaches in the rooms and swimming pool,roof pool water and jacuzzi not the clearest I've seen.I could go on but if what I have said has not put you off nothing will."
- Travel date: Fri 5th of September 2014
The best holiday ever!!! Brilliant
"We booked an all inclusive family holiday 2 adults 3 children for 7 nights at Vigilia Park. On reviews, we had read that the hotel is above shops and were really worried about the noise levels. We had requested a room with a view. Upon arrival at 23:45pm, we were welcomed by the reception staff and was also given food. we did not expect to have food(picnic bag) prepared for us for that time of the night. The room was lovely and with sea view and overlooking the roof top swimming pool. Also the los Gigantes view made it perfect. Cleaning was done 6 days excluding Sunday only and well cleaned. The 2 bed apartment we had had 2 bathrooms and a kitchen which we only used to make a cup of tea as it was all inclusive. The maintenance staff are always at hand and when our lights couldn't come on, they were at at the door in less than 5 mins.
The restaurant was great with a lot of choices. There was a barbecue for the guests on Friday which was fantastic. The restaurant staff are lovely always with a smile. The food is served as a buffet so definitely there is no need to visit the shops or restaurant. We did not spend any money at all on food or drinks as we were always given a packed lunch on the days we went out and could not make it back for lunch.
I have nothing to fault this hotel and the staff at all. We even loved the shops underneath. They even had entertainment nights which included live music, parrot show and snake show. Good for the kids. Too good for a 2** I would rate it more. We felt comfortable and at home. Room 143 June "
- Travel date: Sat 29th of June 2013
great holiday came back relaxed
"me and my husband came to your apartments for the first time feb 28th 2012 it will not be our last we had a great time apartment so clean and views fantastic rm 104. we was self catering but did come to your hotel bbq which was lovely. the week we arrived it was carnivel week the festival was fantastic. the service we recieved from staff was good one of the days our lights went out with-in half hour they where working the house keepers cleaned every day and changed towels. before we went we looked at some of the reviews some people complained of cleanly-ness well cannot see where they stayed as this one was spotless. in the evening visited some local resturants el meson round the corner great waiter and waitress called us mama and papa made us welcome. in the morning went to scoobys for a great breakfast and lovely coffee. hopefuly will book next year as a friend of ours could not get in hotel after us as was booked up so book early thank you for a great time and relaxing holiday x x"
- Travel date: Wed 7th of March 2012
I see adverts offering it "from Â£8/night". I wouldn't pay more.
"Unfortunately, I did. Travelling with two small children (1 Â½ and 4 Â½), we booked it as part of a pre-paid holiday package. It cost us Â£1500 for two weeks, so about Â£100 per day. At this price, it was... disappointing is about the mildest I can say.
There is no air-condition, only ceiling fans. We had two bedrooms. The room sizes were just about, but the kitchen was tiny, with no room for more than one person at a time. It was also vary basic, we had to supply absolutely everything from kitchen salt to washing up liquid. But at least there was a fridge and a microwave. There was a daily cleaning service but the floors were absolutely filthy. There was no chance of walking around barefoot as you ended up with black feet in seconds. Towels were replaced daily but soap or shower gel was never replenished and the bed sheets were changed only once per week.
We soon discovered tiny ants in the kitchen, so we had to keep any opened food packages in the fridge. Later we also found cockroaches in the bathroom. When I brought one to the reception, the receptionist said, "Oh yes, a cucaracha (Spanish for cockroach). They are everywhere!" We killed 5 in the two weeks we stayed there.
Our holiday package did not include food, but there are two supermarkets just a few steps outside, so that was no problem. There are also a few eateries right at the premises and a lot more nearby. Just don't think too much about those cockroaches.
On the positive side, we only used the apartment as a base to go around and return there only to sleep. It served the purpose pretty well. Including the two days that we spend just lazing about in the hotel pool (I liked the rooftop one with a spectacular view of the sea and the cliffs; and it also had a bar that served hot food). Tiny children's playground with about two seesaws was closed for maintenance during our entire stay, but the children didn't miss it thanks to the pool.
As a summary, I would recommend it to a budget traveller, with a VERY strong emphasis on the word budget.
- Travel date: Mon 7th of November 2011
Excellent, get more than what you pay for
"We have just arrived home from 2 weeks at Vigilia Park and couldnt fault anything. Our appt was outstanding, with 2 single beds on the first floor and a double on the second floor, 2 bathrooms one with a shower and one with a small bath but immaculately clean. The view across to los gigantes was amazing. We arrived at 11.45 at night to find we had no large cups for tea and phoned reception, within 5 mins the manager knocked on our door with cups......all the staff we encountered were friendly and couldnt do enough to help. We went self catering so cant comment on the food but we did use the pool bar and had nice meals there. We will def be returning and I have already recommended it to friends. Thanks for a great holiday"
- Travel date: Thu 29th of September 2011
A throoughly enjoyable stay in this great hotel
"I stayed at the Vigilia Park in March 2011. The price was very cheap and tehrefore it was fantastic value. Our room had a balcony overlooking the larger swimming pool. When I informed reception that the hairdryer didn't work someone was sent and fixed it literally about 5 minutes later - very good service. We always found the reception staff very friendly and helfpul. The roof terrace is fantastic with amazing views and it's lovely to have a coffer at the cafe up there. The small pool up there was cold (as not heated) but once you got in and swam about a bit it was actually very refreshing and big enough to have a little dip. If you'd rather do long lenths there is the large pool on the ground floor - so something to suit everyone! We also like having the supermarket literally right underneath the hotel- very handy for carrying big bottles of water as iot was right on the doorstep. We likes having the few shops underneath also - it gave a little buzz to the place and there was no noise at all from them after they had closed. We were pleasantly suprised that the hotel also had entertainment on alternate nights - some of which were great. There were plenty of restaurants and bars in Los Gigantes and some in Peurtot Santiago too - plenty for us forty-somethings although youngsters might find it more boring as no clubs - we loved it though!! There were singers on at every other bar in Los Gigantes and Peurto Santiago so lots of entertainment we thought. All in all a great place to stay and location and I'm definitely coming back!"
- Travel date: Wed 22nd of June 2011
"we stayed there last week - a group of adults with learning difficulties and carers.
The apartments were fine, clean and well equiped.
Cleaning was done everyday and as many sheets and towels as we needed.
Staff were really friendly and supportive - couldn't have asked for more.
Location wise it was great for the group as the shops and facilities were all so near giving them a degree of independence in a safe environment.
We met some great people and fellow guests too.
We were treated to a snake show, parrot show and birds of prey show which the clients really enjoyed.
Food was excellent, freshly cooked and plentiful.
Well done to everyone who made this such a good holiday we will be back next year."
- Travel date: Wed 22nd of June 2011
Enjoyed it so much we are going back
"We had a 2 bedroom apartment for 2 adults and 2 children. The apartment was spacious, although the kitchen was small be adequate for us. Room decor was a little tired but perfectly functional.
Location was fantastic, we all ate in the restaurant and the food was great - lots of choice. Swimming pools were great , and the kids loved them.
We had such a good time we are going again."
- Travel date: Mon 16th of August 2010
Fantastic on a budget
"Whilst we are always watching our pennies when it came to booking our honeymoon for 2 weeks from 26th August, we chose to go somewhere a little different from our usual - playa del ingles gran canaria- well, I couldn't have chosen a better place to go. We always do go for an online holiday now, being able to research the cheapest, best value, not necessarily being bothered too much about the accomodation as we always go self catering the accom is mearly a base & somewhere to sleep as we like to wander and find best places to see, eat drink etc.
Anywaym Vigilia Park for us was a lovely surprise, we had a studio apartment without a balcony with a gorgeous sea view, it was clean, bright with a huge window, a well equipped kitchenette that has fridge, small oven & microwave, 4 ring hob, kettle, toaster, coffee maker as well as an iron & board - I had emailed the hotel prior to going to find out what we needed to take & was amazed at the facilites - htere is also a flat screen tv that has limited channels but the facility to enable a language change on some - having said that this was mearly a luxury not necessity. The reception is 24 hour with currency exchange and amongst the lovliest people staffing it including Justo who needs a special mention!! - Thank you for being so lovely xx I had mentioned in my email that it was our honeymoon & when we arrived we found a bottle of bubbly on ice which was a very nice surprise but typical of the care & attention. I never ventured up past the 2nd floor but there are other pools etc above that - I found the ground floor pool area very charming - the bar is staffed by restaurant staff & they always came promptly with a smile if someone rang the bell. Although I have heard & read that the area could be full of noisy children, well it is a holiday for everyone & if you don't want that then go to hotels that specify no kids, after all why shouldn't they enjoy themselves too.
the surrounding area - the ground floor of the hotel entrance is a shopping centre, with the usual trinkets, handbags, electrical equipment etc shops who have very friendly but not as pushy staff as we've been used to in the past. El Normandie bar is run by a group of wonderful young men who are polite friendly, speak excellent english as most on the island do and the chef makes some of the most amazing omlettes amongst other things, next door is Scoobies, snack bar run by a lovely British lady who also offers a great rate if paying in sterling!!! You have to try Bar Central to the right of the complex - all staff speak english, and it's one of the cheapest place to eat, drink etc there is a pizza place a couple of doors up from there that, well I've never had pizza like it.
Further down on the left, you'll pass a place called the Patio, owned by an english lass & resident cat & if you're a reader she has a massive selection of english 2nd hand books for 1 euro each that goes to a local charity. Overlooking the little black beach, there is the Fishermans Inn run by a local man & his wife, who's cooking is 2nd to none & very reasonable -try the local fish & canarian potatoes!! they offer a range of delicious desserts that are all english based but when cooked by this lady, they are 100% better. Down the bottom of the steps just around the Barcelo Santiago hotel - posh place! - there are little supermarkets bars, restaurants - Ninos II is fantastic - if you fancy a little live music & entertainment, the Courtyard & Route 66 are an absolute must. We found where we were, up above this area, was much quieter than apartments & hotels below because of the nite life.
If you don't mind steep walks and looking for your entertainment then this is the place to go - there is always Los Gigantes by bus opposite the hotel or about a half hour walk, or Playa Arena in the other direction but the busses run regularly from outside the hotel to pretty much anywhere in Tenerife and the taxis are very reasonable."
- Travel date: Sun 15th of August 2010
Fab views, very central, spacious , excellent services
"4 adults rented T3 , more a villa than an apartment. Huge space both inside and out. Quiet and central to all amenities. Bus at door. Excellent cleaning every day. Great value for such high quality. Views over sea to cliffs of los Gigantes. Wrap round balcony with sun loungers and sun all day. Reception very professional, knowledgeable and helpful . Restaurant good value but dined elsewhere."
- Travel date: Sun 18th of April 2010
"Went to check in, saw the cockroach and decided against it! Wasn't prepared to sleep in a jail cell, don't live in a slum at home don't intend to stay in one."
- Travel date: Sat 13th of February 2010
i stayed in a better hotel for Â£6 per night
"the rooms are clean and fairly okay furnished. we booked for 4 adults and were given 2 single beds and a couch with a pullout single bed, the pool are is not to bad with a pool table, about 30 sunbeds and a snack bar and the restaraunt is at the pool edge, the roof has another pool and a kids pool and jacuzzi no pools are heated, totally unsuitable to anyone with walking difficulties as all the floors are tiles and are all exposed to the elements and when it rains you can go scating on the tiles even just getting to your room from the lifts is dangerous . we had to ask to be moved to a room nearer the lift as my wife uses crutchs to get round. the laundry room consistes of an old washing machine and a tumble dryer which will do a big wash but does not dry very good and costs Â£4 to wash and Â£4 to dry. the hotel is basically apartments on top of a shopping mall and the lifts are at the office at the far end of the mall.no entertainment to speak of and i would advise that the wifi internet access is as bad as it could be with no network most of the time. "
- Travel date: Wed 23rd of December 2009