Hotel Puerto de la Cruz
About Hotel Puerto de la Cruz
This wonderful four-star resort could be just what you need if you’re looking for somewhere appealing in the popular Puerto de la Cruz area of Tenerife. Located some 25 minutes’ away from Tenerife North Airport, Sol Puerto de la Cruz is easy to reach and offers a great location right on the northern coastline.
In fact the location couldn’t be much better. You can see the Teide, the highest point on the island, from the resort, and the sea isn’t far away either. You’ll only have a mere 150 metres to walk to reach the sea itself, not to mention the ever-popular local beach.
It’s a great resort both for couples and for those looking for somewhere to stay with the kids. And if you want to explore beyond the realms of the Sol Puerto de la Cruz resort, you’ll find plenty nearby to delight you too. Check out the Botanical Gardens for example, or hire a car and head for the Teide National Park to have a chance of seeing this famous volcano for yourself. Everything is here and it’s waiting to welcome you.
Room Information and Room Facilities
You can choose from single rooms, doubles and suites depending on your requirements. Every room benefits from its own private balcony or terrace. As you will imagine, many of these offer sensational views of the mountains or the marina nearby. If you have a larger party and require more than one room, some connecting rooms are available.
If you’re looking for a break from cooking you’ll love the facilities at the Sol Puerto de la Cruz. This is particularly the case when you realise you can use room service to order up anything you require straight to your room. If you’d like to enjoy a meal on your balcony, it’s the perfect way to make that happen.
All the rooms are freshly and brightly decorated with light and appealing colour schemes. With comfortable beds and everything you could need on hand, you’ll settle into your room in no time.
Facilities, Entertainment, Activities
There is a great pool area complete with sunbathing facilities and the ability to see out to the national park and of course Mount Teide itself. Entertainment is waiting for everyone at the resort, with kids enjoying access to their own pool, not to mention a play area as well.
The entertainment continues with many sporting facilities being offered alongside free use of the small gym on-site. Will you take up racquets at the tennis court or challenge the kids to some games in the games room?
In the evenings there is plenty of entertainment for the adults too. With live music, shows and even disco to look forward to, you’ll never run short of things to do and enjoy.
Food and Drink Options
Buffet-style appeal is on offer at the Sol Puerto de la Cruz. The restaurant regularly serves up some stunning food throughout the day for breakfast, lunch and dinner. Everyone from the kids through to the adults is bound to be spoilt for choice.
The pool bar is also open throughout the day so you won’t have to move far from your sun lounger to get what you need to sustain you. There is also a bar open from 5pm onwards that serves all manner of drinks from alcoholic delights to non-alcoholic refreshments, so you’ll never go thirsty either.
And of course Puerto de la Cruz itself has plenty to offer if you wish to go shopping or in search of a pleasant restaurant or café nearby. Great Spanish-inspired dishes are on offer as well as those with more international tastes.
16 Traveller reviews from Holiday Watchdog
Good value but wouldnt return
"Had a room on the main road side, which although quiet at night time with balcony doors closed, was not very pleasant to sit out during the day with the heavy traffic noise. Air con didn't work and we couldnt open balcony doors at night until traffic had quietened down.
We found it impossible to get a sunbed as by 9.30am they were all occupied with towels and belongings, so gave up trying by the 4th day. The pool area is very small but there is a second pool, if you can manage to trek up lots of steps,and it is very close to the main road.
Entertainment was average for overseas, but with a strong bias towards the Germans.
We didnt find the position of the hotel a problem as the hotel put on an excellent free bus service into the main town.
Breakfasts were adequate with a good selection of cereals, breads and fresh fruit, also salads were very good in the evening, although the hot buffet was very hit and miss.
A good value hotel, for the price they charge, but wouldn't choose to go back as although we had requested a sea view - which is the quiet side, there was no guarantee, and as in our case we were told the hotel was full, so we were stuck on the noisy side of the hotel with no option to change rooms.
Overall good value for money, and in a good position to see the sights of Puerto de la Cruz, however we didnt like the main road position of the hotel. If you just want your hotel for a base then you won't find it a problem."
- Travel date: Thu 24th of February 2011
well positioned hotel
"I read reviews and was not sure what to expect, the hotel was in a superb position although probably not suitable to people with walking difficulties. You were a few minutes to the beach and a 10min walk into town. I would recommend paying for a sea view the room was as expected perhaps a litte worn in places but very comfortable. The restaurant was fine the staff helpful and food varied and when we were there in February it was well organised I would imagine in the height of the summer it would be a bit busy. The resort was lovely not and good for a relaxing break, the only thing we found the resort and hotels are mainly geared for German and Spanish market."
- Travel date: Sun 28th of February 2010
Quiet Room with Free WIFI
"We had a very enjoyable stay here.
First of all - fast, unlimited and FREE WIFI is available in this hotel - but it does not cover all that many rooms, so only request it if you really need it, and ask when you book so that they can allocate you a room in range of the signal.
This really is a hotel of two halves: Imagine the wings on an aeroplane, one longer than the other - this is the shape of the hotel. At the inner angle where the two wings meet, you have the pool and garden nestled in the "elbow". Surrounding this garden, directly facing the hotel and reaching up to about floor three, is a rocky cliff. On top of this cliff is a very busy road and a junction with traffic lights, on a steep hill. The revving of the traffic at the junction makes this side of the hotel, the trailing, inner edge of the "wings", rather noisy - and the subject of some bad reviews. However, the leading, outer edge of the "wings" overlooks a pedestrian walkway, with panoramic views over the top of the town and out to sea. This side of the hotel is tranquil - you cannot hear any traffic at all, and you can even hear the birds singing.
We asked for a quiet room with WIFI (the signal covers only floor 4 and only certain parts of that). We were allocated room 408, which is about half way down the outer edge of the longer wing - and has a WIFI aerial in the corridor right outside, so the signal was strong.
Staff - There are two other notable points about this hotel. The cleanliness and the friendly staff. Our room was very clean for a start, and the marble staircases fairly sparkled! The staff we encountered were friendly and smiling - clearly happy in their work or very good actors! This included the reception staff, the restaurant staff - and even the cleaners always came out with a cheery "buenos dÃas" whenever we passed them.
Food - We stayed half-board and found the restaurant to be light and airy (it overlooks the pool) and the food to be well-prepared and reasonably varied. At breakfast there was the traditional hot breakfast, cold meats, cereal, bread and croissants, cakes, fruit - a slow toasting machine and pretty awful coffee! In the evening there was a range of hot dishes, sometimes fish, always meat, vegetarian dishes, plenty of vegetable dishes, salads, cake-based desserts, fruit, cheese, sometimes bananas in caramel, yoghurts and icecream. We added a bottle of wine for about 10 euros. Enough variety to eat as healthily or unhealthily as you wish. All in all it was a good example of a fairly typical Spanish 4-star buffet.
Bar - We visited the bar one evening. It is a huge, airy lounge with plenty of easy chairs and lots of light in the daytime. In the evening there is live music - nothing too off-beat, mainly the old favourites and nice and relaxing. The inevitable TV with football, near the bar, makes little impact as the space is so large.
Parking - There is an underground car park for which you are issued a free pass if you request one. It has about 20 spaces and is first-come first-served. We had no problem getting in as the hotel was quieter than usual. parking on the roads immediately around the hotel is allowed but in short supply.
Location - the hotel is up the hill from the Piramides shopping centre, half way from the town centre to the La Paz district. There is a public walkway (mainly a flight of steps) from this shopping centre which goes right to the hotel. Starting at the hotel, a leisurely walk to the Lago Martianez took us about 15 minutes. The walk back up a took a little longer! If you can't manage steps, you would need a very short taxi ride into the town centre.
Overall - reviews of this hotel seem to be divided according to which side of the hotel the reviewer stayed in. My advice is to request a quiet room (one facing the sea). We put our request in the notes of our online booking form and also followed it up with an email to the hotel directly, in Spanish, so we got confirmation that they had received the request. Our room 408 was definitely one of the quiet ones.
I recommend this hotel and would happily return."
- Travel date: Fri 28th of November 2008
This hotel has been transferred to Sol a...
"This hotel has been transferred to Sol and renamed Sol Puerto de la Cruz. I understand that this is a downgrade and can appreciate that.
What the brochure does not tell you that there are over 150 steps between the hotel and the town. Everywhere is hilly.
What it also does not tell you is that half the rooms face onto a very busy and noisy cross roads which reduces the effectiveness of the balcony and will give light sleepers an early wake up call. The sun is on these balconies in the morning only
Of the other half those on the top three floors have a great sea view, the others look into adjacent properties or onto a retaining wall. I cannot comment on the sun, but it appears that they do not get any.
The food is average, except for the vegetables, which were almost always overcooked and tasteless. The meat and fish cooking depended very much on the chef and what was already cooked in advance.
The place is clean but showing signs of wear and tear, loose toilet seats, wonky cupboards, etc.
The staff are friendly and helpful, but some knowledge of Spanish is an asset."
- Travel date: Thu 20th of March 2008
My husband and I went for 1 week over th...
"My husband and I went for 1 week over the new year, we were very disappointed with this hotel which was supposed to be a 4 star but in fact was more like a 2 star. I can definitely say this is the worst Portland/Thomsons hotel we have stayed in.
The food was always just about warm and even at peak time breakfast the bacon was cooked four rashers at a time so waiting five or ten minutes was not unusual. The beans etc at breakfast ran out and were not replaced until you asked. The hot plates were never replaced, neither were the soup dishes etc so we were having to ask and again wait around for replacements. There was little choice in the menu especially the puddings, they were very poor.
Some of the staff were not very helpful and one was very rude and made you feel you were a nuisance everytime you asked for a drink or a menu. The one pool was supposed to be heated, but it was freezing cold and no one was brave enough to go in. This pool in my opinion was not heated at all. The deck chairs around the pool were always taken early by the towel on deck chair brigade.
The hotel was very clean though and the towels and beds were changed often and our room cleaned every day. Cleaning staff excellent. We shall not be returning."
- Travel date: Sat 5th of January 2008
This hotel cannot be faulted on its food...
"This hotel cannot be faulted on its food or its cleanliness. Our room was cleaned daily and public areas were also kept clean and tidy. There was a good selection of food both at breakfast and in the evening, it was particularly pleasing that whilst some things were on a self service basis, in the morning, omelettes, eggs and crepes were cooked on request and in the evenings, fish and fresh meat were cooked fresh. Breakfast is from 7.30am - 10.30 am giving plenty of time to have breakfast if you have booked an excursion. Evening meals are served from 6.30 - 10.00 pm again giving adequate time, it tended to get very busy around 9pm which is the time the Spanish choose to eat.
Hotel guests were predominantly Spanish and while this was not problematic we had the impression they were favoured over other guests, however on reflection this was possibly due to the language barrier.
Having arrived late at night we did not see the outside of the building until the next morning, being an older hotel it is certainly in need of a face lift. They are doing some work in some of the rooms which they are in need of. Rooms are adequate but rather dated. I was also surprised that a 4* hotel had no kettle in the room, if you have a travel kettle it might be worth packing it. There is a fridge in the room but you have to pay extra 1.80 euros a day or 13.00 euros if you buy one of the drink packages.
The resort is a refreshing change from the south of the island and this is definitely where we would choose to return to. It is very Spanish with very few British pubs, British food etc (which we thought was great). It has the feel of a real working town rather than just a holiday resort. The beach on one side of the resort is predominantly for surfing, whilst the other beach is more for bathing and has a lifeguard. The Lago Martinez is a good alternative and only cost 3.30 euros for adults.
We did a bus tour of Mount Teide and found this was the most informative and easiest way to see it, we booked this independently from the tour operator as they simply over priced themselves. We also travelled to the south to spend a day at the Aqua park, the travelling was tiring but it was something we really wanted to do, if you do go you must try the new Boomerang ride!
It is very easy to travel independently using the excellent Titsa bus service. You can purchase a ticket called Bono Bus for 12 euros or 30 euros, this then gives you 50% reduction on normal fares, you just state your destination to the driver and punch your card in the machine the amount is then deducted from your ticket. "
- Travel date: Sun 1st of October 2006
A very good hotel but extra charges disappoint
"This hotel represents excellent value for money and is popular with Spanish people on all inclusive package deals. I booked via the solmelia.com website and felt that the rate quoted was very competitive.
Rooms are quite spacious and well furnished and housekeeping standards are high. I was disappointed, however, to find that the in-room safety deposit box was charged at an extra GBPounds 1.40 (U.S.Dollars 2.50) per day and the mini-bar (empty) at 1.30 Pounds (2.35 Dollars) per day.
The 2 swimming pools are well maintained and clean, but a deposit of GB Pounds 8.50 (U.S.Dollars 15.25) must be paid for a beach towel. The poolside cafe is particularly pleasant. Unusually, there was no rush for poolside loungers as there were plenty of them, despite the hotel being full
The large restaurant is bright and airy with a nice outlook onto the pool area. Although all meals are self-service buffet style, the food is excellent and wines are reasonably priced. All the food was of high quality and the variety of hot and cold dishes was impressive. Chefs were on duty for all meals and happily cooked eggs to your liking at breakfast. Such was the variety that even for a month long stay the food would not be boring.
Staff are very pleasant and the Reception staff particularly helpful.
To sum up, this is what a 4 star hotel should be like, other than the annoying little extras (which rapidly mount up) mentioned above."
- Travel date: Tue 25th of July 2006
All-inclusive at the Melia Hotel
"We stayed at the Melia in March for 12 nights, booking through Med Hotels on an all inclusive basis.
Overall we would recommend the hotel, particularly because of
a) Quality of food provided, which was very good with lots of choice.
b) Clean and tidy rooms and public areas (bedrooms kept spotlessly clean and fresh towels every day).
c) On the whole staff were helpful and friendly, especially if you made the effort to speak a few words in Spanish.
This hotel may not be suitable for people with walking difficulties as it is located on a steep hill and some of the garden areas within the hotel are up very steep steps. eg the upper pool.
There was refurbishment work in the hotel itself and also at the upper pool. There is only a small car park in the basement of the hotel with limited room.
Overall we had a good holiday and if staying in Puerto de la Cruz would stay at this hotel again."
- Travel date: Sat 1st of April 2006
"We stayed at the Melia Puerto de la Cruz for a week in March and booked directly with the hotel.Only booked a standard double and were allocated a newly refurbished room with a superb sea view.Having previously stayed in the old town, we were pleasantly surprised that the Melia is closer to town than it looks on a map, steep steps down and cheap taxi back. Although showing its age slightly on the outside, the interior is excellent 4 star quality and the half board option was very good value for money.Bar prices are sensible and the poolside snacks are well priced for what you get.We would certainly go back.Flights into Tenerife North made the transfer drive very pleasant."
- Travel date: Wed 29th of March 2006
No Parking and Cold Pools
"When booking this hotel there were two factors that made up my mind that this was the choice for me. First was car parking - Hotel boast of garage parking for car. Second was heated pool, non heated pools can be very cold this time of year and I love to swim. However the parking that hotel boasts about is very limited and if you happen to go out at night it is impossible to find a parking space within a mile of the hotel on your return. Also neither of the two pools were heated.
The room that we were allocated overlooked the pool but also overlooked a busy main road - it was not so much the noise that bothered us but the fumes that filtered into our bedroom when patio door was open. There was also a lot of refurbishment work going on in the hotel and there was constant banging and drilling noise from 9.30 - 18.30 every weekday. Which bothered us on the days when we were not exploring the island but wanted to spend a lazy day round pool and in the room.
I did not find the staff very friendly apart from the restuarant staff, specially the fish chef. He always had a smile and a pleasant greeting. The reception staff were rude and often ignored guests when trying to attract their attention.
There is a good mixture of German, English and Spanish in this hotel which I liked.
The hotel was very clean throughout apart from the swimming pools which could have had some attention spent on them. The sides were dirty and there were leave, twigs and insects floating on the surface."
- Travel date: Sat 26th of November 2005
Very good hotel, excellent value
"We stayed here for 3 nights in September 2005.
The hotel was very good and represented excellent value for money - about Â£45 for a double room on a bed & breakfast basis. The rooms are fine and have everything you need, including a well appointed bathroom.
There are two pools, one adjacent to the main lobbey which has a pool bar that serves drinks and daytime snacks. The second pool is situatted on a higher level. Both were clean and well maintained but, if you're fussy, a little cold!
Breakfast was the only meal we ate at the hotel and this was fine - both hot and clod buffets.
No compaints at all - if only you could a hotel of this quality in England at even twice the price!"
- Travel date: Tue 20th of September 2005
Fantastic place, well located...would go back
"We stayed at this hotel for 3 nights and everything was perfect. Friendly and helpfull staff, wonderful breakfast (fron sweet to salad things) and nice swimming pool.
The hotel is located 5 minutes from dowtown and if you take the long line of stairs going down from the hotel to the main streets you will find a small bar with loud music and some tables outside (in the middle of the line of stairs, not at the beginning!). In this place you have to try the "papas arrugadas". Best place in town to try them!"
- Travel date: Tue 9th of August 2005