Reviews summary

3
Average
( 640 reviews)
Brilliant
112
Good
205
Average
161
Poor
61
Awful
101
  • 3 room
  • 1.5 pool
  • 1 beach
  • 1 service
  • 1 value
  • 1 food
  • 4 cleanliness
  • 1 location
 

10 Traveller reviews from Holiday Watchdog

Bar staff rude

1
Awful
by
Reviewed Mon 18th of April 2016

"would not ever go back to this hotel if you paid me although the rooms were clean the food was the same most days the restaurant staff did make you feel welcome but the bar staff was rude ignorant and watched what you was drinking unless you was a paying guess an if you was Spanish the entertainment was rubbish once again good if you was Spanish never played any English music there was no where to get a cup of tea after 11 o'clock at night wouldn't recommend this hotel."

Holiday details

  • Travel date: Sun 17th of April 2016

Rating breakdown

  • 1 Location
  • 1 Beach
  • 3 Room
  • 2 Pool
  • 1 Service
  • 1 Value
  • 1 Food
  • 4 Cleanliness

Very good with no complaints

4
Good
by
Reviewed Fri 7th of December 2012

"Just got back after a fun filled week. If you're boring and are planning on sitting in the Hotel all week then don't expect too much.

There is plenty to do in the local area if you have a little imagination or even more if you don't mind sepending a few pennies (water park, zoo, island tours etc...). I advise that you hire a car, it works out cheeper; 18euros a day for a for kia which is the lowest level and fuel cost half the price as mainland europe.
I was impressed with the food and drink (beware alchol is watered down, when you get on it down town you realise quickly realise how smashed you get). Wide variaty of food, although some people complained of upset stomachs, I survived.
Staff are polite and helpful. If you tip they become even more so. Rooms are cleaned properly, even if you tell the cleaner to go away they hide there unli you leave the room just to do their job so happy with that.
Just note that if you go looking for clubs, keep away from the right of the pools by the beach, cause you'll wonder why there are no women around.
Quite a few youngsters (20's) about just find them, and even more oldies or couples. And the sun is rare in the north. But being enlish you'll complain and run for the shade when you do see it.

A great holiday with funny memories, just note that the party side of island is down south, this is the more relaxed location."

Holiday details

  • Travel date: Wed 20th of July 2011

Great hotel!

5
Brilliant
by
Reviewed Mon 26th of November 2012

"We stayed in this hotel for one week and have 2 rooms.
ROOMS: - clean, big with balcony and TV. Safe is very small and not suitable for netbook and is for 15 EUR per week.Beds were quite comfortable.
FOOD: great! - especially canarian quisine was delicious, however international was perfect, too. Wide selection. Beverages are free only if you have All inclusive
SWIMMING POOL: quite small but nice. However I prefer sea
ENTERTAINMENT: 2x per week live music with piano player - great!!!, 3x per week disco - the same rythm all evening - not very good
STAFF: very friendly, helpfull and able to communicate in english
INTERNET: Free and reliable WiFi at reception and bar. PC with connection to internet at reception, but paid (not sure how much)
PARKING: at the street, no problem to find a free place
BEACHES: Dirty beaches are accessible 30 min walking (way back is very steep). I recommend to rent a car a go to nice beaches near Puerto."

Holiday details

  • Travel date: Mon 4th of July 2011

Nice Place

4
Good
by
Reviewed Mon 26th of November 2012

"After several business trips in the UK and the resulting over night staying with all the typically English problems like untidiness, high prices for nothing unspeakable food, now a holiday trip to Tenerife. What a surprise only a 3 star hotel with good food, quiet atmosphere, friendly service and a fair price.
Thank Goodness for the hospitality in other European Countries. Gives you the good feeling of being treated as a valued customer.
Thanks Perla Tenerife. When we go back to Tenerife it will be the Perla Tenerife again."

Holiday details

  • Travel date: Tue 19th of October 2010

you get what you pay for

1
Awful
by
Reviewed Fri 7th of December 2012

"although it has three stars, it really is one maybe two stars. very basic..............food not good
bad beds nice town thank goodness..............you certainly get what you pay for.................after the third day wanted to return home"

Holiday details

  • Travel date: Sat 18th of September 2010

hospice

1
Awful
by
Reviewed Sun 11th of November 2012

"Oh My God DONT EVER stay at the perla hotel,booked with on the beach what a ****hole.
This is a place where you go to die,mould around the tiles,no enamel in the bath and shower NO THANKS I don't want legionaires.
No one speaks english,no sun and the average age is 75+"

Holiday details

  • Travel date: Fri 14th of May 2010

Rating breakdown

  • 1 Pool
  • 1 Service

As British we felt totally left out - Awful Holiday

1
Awful
Reviewed Tue 3rd of November 2009

"We have just returned from a week in this hotel, whilst it was clean and the rooms were cleaned every day with clean towels, we had an absolutly awful time, the staff favoured every other nationality except the BRITISH,and as we were the only british family there we felt very left out. On arrival at 10.30 we were given a cole meal of salads and meats and told by the night porter to go to the bar to get a drink, it was bang on 11pm at the bar and the waiter refused to serve us and we were AI, my Husband went to the night porter who managed to get us a drink served, I then asked the porter for three cups so we could make a hot drink in our room with the travel kettle we had brought with us, I was told it was not possible as we were AI and we could get drinks at the bar from 11-11, so we couldn't get any cups, our 11 year old daughter could not have her bedtime drink of hot chocolate,so the next morning we had to go out and by some cups. The food was all the same one day the evening menu was Fish Soup, Seafood Paella,deep fried sqid rings, Hake fish and Sardenes - so if you didn't like fish you went hungry, on an evening there was lots of salad platters but no cooked meats to go with them, there was no cheese board and the is a picture on the internet showing all fresh fruit which is a total lie all there was is apples, oranges & bananas, no melon, grapes, kiwi, the dining room staff also had a problem with the British, all tables were set for two people, then two famalies of four arrived and they got settings for four but we never got a setting for three, we paid for this holiday the same way other people did. All the entertainment on an evening was centered around every nationality except the british, it was totally boring, the afternoon entertainment was advertised in spanish & german, so we couldn't understand what day things were happening but having said that the afternoon entertainment didn't happen anyway, there was no entertainment rep to be found, the swimming pool was no bigger than a paddling pool and lilo's were not allowed, we had to throw a one euro coin in to the pool for our daughter to dive for to keep her entertained, the pool table kept swallowing the white ball, so we could'nt play properly. In the restaurant there was notices saying no mobile phones however the spanish & german were using theres it also said no shorts and no bare arms, so my husband and nyself adhered to this and sat there like cooked turkeys whilst the other various nationalities were wearing shorts and sleevless tops and nothing was said. The hotel is miles from anywhere a 20 minute walk to the nearest shop to buy milk & water and all up hill, we also took the minibus to the town centre but all the shops closed at 13:30 and the minibus was not available until 15:30 so we had to get a taxi back. Although we are upset about the money the holiday cost us, we are more upset that we have wasted 7 days of our annual leave entitlement which can't be replaced and it was also our Honeymoon, we got married in June and saved up for an extra special holiday with no corners cut - very sad, we would not reccommend this hotel to anyone if you are BRITISH ans have a young family"

Holiday details

  • Travel date: Sun 1st of November 2009

never again

1
Awful
by
Reviewed Thu 12th of February 2009

"there is no way I will ever go near this place again, food was crap unless you want fish every day, cold fish, hot fish and plenty of luke warm fish., entertainment was crap, bar staff were bad tempered and the restaurant staff ignored you unless you were Spanish.
"

Holiday details

  • Travel date: Wed 11th of February 2009

Me and my dad and brother stayed here in...

2
Poor
by
Reviewed Sat 15th of March 2008

"Me and my dad and brother stayed here in July 2007 as a summer holiday. We booked through globe travel and they gave us this hotel. When we arrived the airport was nice although our luggage was lost, and there was no transport to our hotel which was at the other side of the island. So we had to spend about £50 on a taxi but in the end we just rented a car. It took us literally 3 hours to work out where the actual hotel was as it is located in a random side road and no one seemed to know where it was. when we got to the hotel we had dinner which was ok and then went to sleep. next morning we woke up had breakfast etc and then used the swimming pool which was all right. The jacuzzi was cold and not warm at all so was more like a small swimming pool for children. To make things worse we were the only English people staying there at the time which isn't bad but all the Spanish treated us bad for example after 11 o'clock we had to pay for our own drinks where as the Spanish were still getting them free! the only really good thing was the nearby huge lake type swimming pool. Another problem is no one spoke English so this hotel is only really good if you can speak basic Spanish. So overall i think this is more a Spanish type hotel than a tourist hotel.
after 3 days we phoned up globe travel and got relocated to a better 4* hotel on the other side of the island which was great and was very good as it had disco's 3 swimming pools and a huge restaurant."

Holiday details

  • Travel date: Sat 15th of March 2008

I am 52, and amazed that it has taken al...

4
Good
by
Reviewed Mon 31st of December 2007

"I am 52, and amazed that it has taken all this time to find what has to be the most perfect winter holiday destination and resort you can find within sensible flying distance of GB. Yes there were clouds, and yes there was rain, but they did come as pleasant relief to what is a glorious winter sun destination.

I feel I have to say this though as the NW facing coast does come in for some stick on rainfall; if you are after a genuinely authentic place to stay avoiding the misplaced Lego resorts like Las Americas, it is really worth braving the odd shower to stay in the beautiful resort and town of Puerto de la Cruz.

Anyway, that said, this is all about the hotel. We did search the internet extensively for reviews before we left, and we did have mild reservations when we found a few bad ones. But we need not have worried as these must have been old reviews, or as with anywhere the odd dissatisfied customer having a go.

Our opinion was (family of 4 adults - 2 double rooms) it was absolutely brilliant, and as a keenly priced 3 star was well worth the money. The reception, halls, pool, jacuzzi, sauna, bars and terraces (communal areas) were all meticulously clean and were perfectly adequate for the hotels size.

The rooms were a good size with full bath suite, good but small TV and well chosen ambient music. The bathrobe and kettle were missing and the fridge as usual was not that efficient, but these were all very minor issues and had no effect on our holiday enjoyment whatsoever. The balcony (we were 3rd floor possibly the best level), offered a good outlook over a small ravine complete with noisy cockerel, shepherd and his goats all adding authenticity (and all in the middle of town).

The hotel is well off the beaten track (15 mins from the front by foot) in a residential location (our one complaint would be that the hotel web page does not have a detailed map - as believe me, it is almost impossible to find if you do your own transfers), but we like it that way. And I am sure there are many others out there that appreciate this also.

The food, it would be easy to criticise if compared to restaurant 'a la carte' as I feel most people have done when criticising in this area before. But this is not, it is a buffet and an extremely well run one at that. There was always a good combination of hot and cold food (we were half board so I can only comment on breakfast and evening meals), and all well stocked right up to closing (as we were always late). Having said this, we did notice a significant improvement in this area during our stay, so it is pleasing to see that the hotel is always looking for improvements in all areas - keep it up.

Again, I have to say this as it happened, but how do you keep fish as if just cooked on a hot buffet? (Smaller portions regularly changed I would suggest?) This is a general issue and not specific to this hotel, but the fish was overcooked unless you 'caught' a fresh tray and this is a shame as this is one of the reasons a lot of people visit these islands. But overall the food was always well cooked, salads well presented and very fresh, and combinations well thought through. Something for everyone, unless you like Blackpool food which is clearly what a couple of reviewers before me do. So with respect to them, why don't they just stay in England?

It is up a good climb from the centre (and I do mean climb), but we enjoyed the exercise, and the hotel as promised operated a very good free bus service to the centre of town.

And finally but not the least by any stretch, the staff. They were excellent, if not a little strict. But you do not mind being 'ordered' to wait at the restaurant entrance, so you can be led to a fully prepared table setting and have a waiter ready to take your wine order. This perceived and necessary control leads to an exceptionally well run family hotel.

And to cap it all the car hire is the cheapest I have seen. So if going independently, before booking transfers check the Airport car hire companies. 2 weeks hire with insurance and accident waiver (but excluding petrol - which is extremely cheap anyway), was less that the transfer to this resort. "

Holiday details

  • Travel date: Mon 31st of December 2007

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Hotel Perla Tenerife is also called

  • Perla Hotel
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  • Perla Tenerife

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