Hotel El Tope

Calle Calzada Martianez 2, 38400 Puerto de la Cruz, Tenerife Spain
4 star hotel

Overview

Ratings summary

Brilliant
241
Good
390
Average
178
Poor
78
Awful
50

About Hotel El Tope

In the heart of Puerto de la Cruz, Tenerife, the Gran Hotel El Tope provides four-star accommodation in a gorgeous beach-side location. The Puerto de la Cruz is beautiful, with the typical golden sands and deep blue water that is common to most of the island's popular beaches. Along with the hotel's outdoor swimming pool, the beach is a great place to relax and soak up the sunshine. The hotel provides a good range of facilities for guests, including a fitness centre, massage service, a business centre and childcare.
The Gran Hotel El Tope is particularly popular with older adults and couples, but welcomes people of all ages, and is a family-friendly holiday option. Note that while the hotel is near the beach and Puerto de la Cruz, many streets are very steep; however, for those who prefer not to climb stairs and streets, taxis and buses are plentiful.

Room Information and Room Facilities

Each of the 220 rooms in the Gran Hotel El Tope is light and bright, spacious and comfortable, furnished with elegance and attention to detail. Each room has a large terrace with views of the ocean or of the nearby mountains. Room options include double and superior double rooms, and junior suites. All rooms have access to the same basic amenities, including a private bathroom stocked with complimentary toiletries, a private balcony or terrace, air conditioning, refrigerator, safe, Wi-Fi, and TV. Cribs and infant beds, and iron and ironing board, are available on request, and room service is available during limited hours.
Superior double rooms and suites are also provided a few extras, including a selection of fresh fruit upon check-in, daily replenishment of bottled water, and specialty coffee and teas.

Facilities, Entertainment, Activities

The Gran Hotel El Tope offers a broad and comprehensive range of services and facilities, including outdoor swimming pool, rooftop terrace, gardens, a spa and sauna, games room, fitness centre, barbecue grill, and tennis court. With a restaurant, poolside bar, and lounge bar on site, as well as a café, there are plenty of options for dining, or enjoying a quiet drink. The wide range of facilities available make the Gran Hotel El Tope suitable for conferences and meetings as well as for family and group holidays, as the hotel has a conference centre, meeting rooms, and business centre.
Available services include 24-hour front desk, ticket and tour assistance, childcare, dry cleaning and laundry service, luggage storage, and airport transfers (approximate transfer time 85 minutes).

Food and Drink Options

Guests of the Gran Hotel El Tope can enjoy all their meals at the restaurant hotel, which features a lavish buffet-style breakfast every morning, as well as midday and evening meals, where guests can choose from a buffet menu, or from the chef's own specials. The restaurant is light, bright, and airy, and each day's menu includes a range of local and international dishes. The hotel's restaurant isn't just a place to enjoy good food; the Gran Hotel El Tope Chef also hosts cooking shows, displaying an amazing range of skills and producing delicious dishes to whet the appetite.
The hotel also has two bars: one pool-side, where attentive staff mix delicious cocktails and drinks and provide a range of light snacks, and the lounge bar, the perfect place to enjoy a drink in the evening, along with live entertainment. And since the hotel is located right in Puerto de la Cruz, there are plenty of nearby restaurants and bars to enjoy for guests who want to explore their dining options outside the hotel, and sample even more delicious local cuisine.

 

22 Traveller reviews from Holiday Watchdog

Had a great holiday

4
Good
by

"Having read some of the previous reviews of the hotel - some good - some bad - we were determined to keep an open mind about the ElTope. True, there are lots of steps up to it but we were expecting those and the location of the hotel was very central and the steps were good exercise! Anyway the taxi fare was only 3 euros if you found the steps too daunting. Our room was good, fairly spacious and very clean. Could do with a bit of decoration but I have been in far worse. We found the food about what you would expect for a hotel that serves buffet food. True, it does get a bit samey after the first few days but the choice was very good and the food was hot and well presented. You must be on a strange diet if you could find nothing to suit. The entertainment was nothing to shout about but about average for this type of hotel. The lounges and other public areas were very clean and the displays of fresh roses were lovely. Would stay there again"

Holiday details

  • Travel date: Wed 22nd of March 2006

Very happy with the Hotel Tope

4
Good
by

"I can't understand the bad reviews of this hotel. We spent two weeks there and were very pleased with all aspects except perhaps for the evening entertainment which was a bit naff at times. It could have done with a bit more Spanish and Canarian music and dance instead of the standard pop. Also, does the Spanish law on smoking in public places not apply to hotel entertainment areas?
Otherwise, the food and service were excellent (but if you want a professional massage, insist on the professional male masseur and not the young female leisure centre attendant who isn't very good)"

Holiday details

  • Travel date: Mon 27th of February 2006

Buyer Beware !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

1
Awful
by

"My wife and I are regular visitors to the Island of Tenerife and this year decided to visit the North of the island having previously stayed in the South.We originally booked a week at a different hotel but due to problems with the travel company had to change to a "price buster"deal through Thomson Holiday Company.The original holiday had been booked with the same company.The prices of the holidays were almost identical,no one explained to us was that"price buster" really meant Basic Accomodation.Upon arrival at the Hotel El Tope we were placed in a room on the floor below the sub basement level with no lift access(this became a problem later in the week due to the worsening of hip condition and the incessant walking up and down the hill that the hotel is situated upon).Furthermore in the actual room itself the lamp fittings were rusty,the bathroom light took an eternity to light up,the tv remote did not function,all pointed out to hotel staff but not rectified.Finally with regards to the room the balconey was enclosed and overlooked the sewage outlets(thankfully covered)and the "view" was appalling. I IMMEDIATELY requested that we be offered alternative accomodation and was more than willing to pay for any upgrade.Despite assurances that we would be re roomed the following day(Saturday)we were told later that it was not possible to re-accomodate us until the Tuesday.We declined this offer as we were due to return home early Friday morning.As for the rest of the hotel the food was of poor quality and many meals were a re hash of the previous days leftovers.Choices were limited for the main courses and the desserts in general left a lot to be desired.The restaurant staff however were very helpful and friendly as were the Bar staff,though the staff on Reception were in general unhelpful and decidedly unfriendly.In all this Hotel is graded as a 4 star hotel and having stayed in nothing but 4 or 5 star accomodation for the last few years it was without doubt the worst one I have stayed in and would seem to be living off it's previous reputation"

Holiday details

  • Travel date: Mon 13th of February 2006

A fantastic holiday!

5
Brilliant
by

"17-23 January 2006

Me and my partner stayed at the Hotel El Tope - Puerto de la Cruz for one week. Our holiday was arranged as part of Thompson’s Gold package which is designed primarily for couples with the exception of young children.

The Hotel El Tope is well located just five minutes stroll from the main beach in Puerto, though as the brochure from Thompson’s warned the steps down to the main town are many and quite steep. Having said this they didn't seems to prevent the majority of the hotel clientele who are generally over 55-70 from getting around. Good exercise we felt though those less able should possibly choose an alternative.

The hotel is very well presented and clean, with the exception of the rooms which whilst large and spacious could do with modernising a little. The staff are generally excellent and very friendly and made our stay more enjoyable by making us feel welcome and well cared for.

The food is also excellent. There is a limited choice for those who are vegetarian and the desserts can be a little repetitive but on the whole we enjoyed our meals. The dinning rooms is also very clean and the standards of service were of a high standard.

We would highly recommend the excursion to Mount Teide and the Freebird One trip aboard a luxury catamaran to see whales in the south of the island. Don't go on the excursion to Santa Cruz market, it is a total waste of money for 20 euros each. If you want to go for the market then get the local bus which is much cheaper. A better excursion would be to La Orotava, a beautiful town that used to be the capital. Full of lovely ornate buildings, churches, and interesting places to shop and buy those unique gifts. A trip on the local bus cost us 5 euros return for both me and my partner.

A fantastic holiday, well worth the money and much, much more interesting and more beautiful than the south."

Holiday details

  • Travel date: Thu 26th of January 2006

Our opinion of El Tope

5
Brilliant
by

"We booked our holiday through teletext (which was an absolute bargain). We have stayed at Thompson Gold Hotels before Lanzarote (fabulous) and Menorca
(v. good)
El Tope is a lovely hotel with its grand staircase and relaxing lounge areas. We arrived at 8.50pm and were greeted by the receptionist who didn't smile or make us feel at all welcolme, we were shown straight into the dining room which closed at 9pm or we were offered food in our room which was thoughtful.
Our room was on the 6th floor, at the back of the hotel. It was a nice size and the balcony was sunny and had a brilliant view of Mount Teide and the sea and down onto the swimming pool area.
Breakfast was good lots of choices, although buffet dinner was repetative with the same meat being made into slightly different meals each evening. Pudding consisted mainly of different flavours of moose each evening, and a big complaint made by many people was that when something i.e icecream was empty it was not refilled so if you were late for dinner you were limited to what was left.
Pool area was good, lots of loungers, and sunny all day. Evening entertainment was ok, mainly entertained by the Thompson Reps, who tried hard!
Yes, there are 118 steps down to the town, or a steep hill. We found that the hill was better.

In all, we had a great week in the sun, a lovely location and good food for a bargain price. Avril & Steve from Devon."

Holiday details

  • Travel date: Wed 28th of December 2005

Glad I chose this one.

5
Brilliant
by

"Although warned about the steps down to the beach and shopping area etc, this was not a deterrent. There are seats to stop and have a rest if so desired and, after all, you aren't in a hurry.......you are on holiday! There is plenty to see and do in this resort. The night life is wonderful and the Christmas decorations make the average high Street in Britain seem dull and uninteresting. The hotel El Tope is fabulous. No complaints at all with the food. There was so much to choose from. The staff were exemplary and the dining hall was spotless. Rooms and all communial areas well kept by an enthusiastic team of cleaners. Bathroom/shower, again, spotless and everything worked fine. Reception and other staff, a pleasure to have met. Swimming pool so clear, you could dilute your orange squash with it! A real pleasure to have been there. Thinking of going? Stop thinking and get packing!"

Holiday details

  • Travel date: Fri 16th of December 2005

excellent

5
Brilliant
by

"beautiful hotel, wonderful food, great atmosphere, no complaints. Centrally located and despite the scare stories of the steps, we didn't find them a problem. Would certainly go again."

Holiday details

  • Travel date: Mon 28th of November 2005

El Tope - Tops again

4
Good
by

"Just returned from 2 weeks at the El Tope.

I have read some of the reports which do not rate the hotel and wonder what these people want. Its raining / cloudy , the steps to the town are too many /steep etc. Its not the hotels fault if the television programmes are crap. Its not the hotels fault that the stairs are steep. Blame the travel agent where you booked your holiday for not informing you correctly.

Back to the el tope, once again a problem free time. Good food, polite staff , clean rooms and many familar faces from last years guests, both british and german.

If I have to make a choice between the stairs down to the town or watching the Thompson reps entertaining in the evening then I choose the steps everytime."

Holiday details

  • Travel date: Sun 20th of November 2005

A lovely place to stay

4
Good
by

"Having used this site to choose our hotel it seemed only fair to write my own review.
This was our first 4 star holiday, having previously been either self-catering or 3 star in Spain/Greece etc. We were very pleased with the El Tope and did not have any problems. In response to some of the earlier comments, I would say the following:

1)The Steps.
Yes, there are steps up to the hotel, exactly as described by Thomsons. There were plenty of older people there who seemed to be managing fine, including a couple using walking sticks. You could always get a taxi if it was too much effort to walk, but we actually found it easiest to walk up and down the slope rather than use the steps. If you are basically fit and healthy, then this is not a problem.

2)The Room.
We found this to be of a good standard(3rd floor). Towels were changed as often as you wanted and the room was cleaned daily. We asked for extra pillows and they arrived quickly. We didn't need to use the air-con very much, but when we did it seemed fine. The TV channel choice in English is limited, but who goes on holiday to watch TV?
I can't comment on the hotel entertainment because we didn't go to any of it!!

3)The Food.
Again, no complaints. A fair selection of breakfast and dinner choices on the buffet. We had a different meal every night for a week and found the standard to be good. The service in the restaurant is excellent.

4)The Trips.
We went on the Thomsons trip to Mount Teide. They got us there very early which meant we missed all the queues for the cable car. Unfortunately the trip was a bit rushed and we could have done with slightly longer time there, but all in all well worth it. We also went on the Freebird Catamaran with Thomsons. The reps will only tell you about the Premium trip, but there is a cheaper one, which we chose. The boat is slightly less comfortable and the food is basic(only a sandwich) but you have a lovely day out and get to see whales and dolphins in the sea. As others have said, you can arrange your own day to Loro Parque as it is very close. We also took the local bus to Garachico. There is a banana plantation in Puerto and you can get a free bus there from outside the Atlantis Hotel. The tourist information was very helpful with local bus details and there are loads of leaflets eveywhere about other attractions.

5)Puerto de la Cruz.
A lovely town, we felt very safe and it was easy to find your way around. There are a few hills and steps, but again not a problem for most. The lido was half closed for maintenance but the part that was open was very pleasant. There are plenty of bars/shops etc to keep you busy. Don't go if you want a beach holiday as there isn't one!!

Hope this helps you make your choice."

Holiday details

  • Travel date: Mon 14th of November 2005

i stayed in this hotel for 12 days returning home on the 4/11/05

2
Poor
by

"i read the reviews of this hotel before my husband and myself went on holiday i thought that they read quite well however having stayed at this hotel i now think differently When we arrived at the hotel we had already booked a room which stated restricted view. when we questioned thomson about the view they were unable to give us any accurate information the room which we were given was situated below the pool on the floor below reception and down a number of steps we upgraded the next day to a superior room which looked onto the sea and had a large long balcony with two sun beds and a table and chairs the room was quite big having a large saofa and chair in it. However the beds are dreadful to sleep in more like hostel beds i complained to the thomson rep who suggested that the mattress could be turned over and she would arrange (we turned the matress over as the rep did not get back to me ) this rep also stated that there has been a long standing problem with the beds i spent the holiday sleeping on the sofa although winter rep did supply a new matress two days before we were leaving they were not any better that the first. cheap rubbish mattress not entirely what is expected of a 4 star hotel or thomson gold the sheets on the beds were also not changed there was also a strong smell of urine in the bathroom must have come from the drains maids were also to quick in cleaning of the room staff in the resturant are very friendly especially the waiters food is very
repetative in the second week
the swimming pool is very small
and very cold you also have to pay extra for the facial sauna gym the steps up to the hotel are not for the faint hearted and can be quite dodgy
at night as there are no lights the hill is very
steep especially if you have to carry water the resort itself is very nice plenty of little bars and resturants which are very cheap hotel is quite expensive with drinks. i would not return to this hotel mainly because of the beds also it is definately not a 4 star hotel or up to thomson gold standard"

Holiday details

  • Travel date: Sun 6th of November 2005

Excelllent Holiday

5
Brilliant
by

"This hotel made for a great holiday, we were aware of the steps as we were informed of this when we booked the holiday at the CO-OP travel agency in Oxted. The food is varied and caters for all tastes. The room we had was on the 4th floor with a balcony and a sea view. Yes the evening entertainment was bland but it was still very good. There is a lot to do in the town, plenty of reasonable priced places to have lunch. The staff were very helpful and the room was cleaned to a high standard each morning. The only real gripe I had with the holiday was the leg room on the aircraft, Thomas Cook really sqeeze you in, as a six footer I had a vet cramped flight both ways. "

Holiday details

  • Travel date: Tue 10th of March 2009

Highly recommend the El Tope.

5
Brilliant
by

"Our first visit to Tenerife, and we had a wonderful holiday. The hotel was spotlessly clean, food and restaurant facilities excellent, and the staff were all first class, very friendly and hard working. We were there for a fortnight, and every day two ladies tidied and cleaned our room to a very high standard.

We had been warned that the 'basement rooms' were to be avoided if possible, and when we arrived at reception and were told our room was on one of the lower floors, our hearts sank! However, we need not have worried, as being on a hill meant our 'basement room' still had good views over the town and we also had a sea view. Also, we later found out that these lower floors had recently been upgraded, and our huge room had the advantage of a large balcony with sliding windows, which kept out any traffic noise. Also in December the nights were a little cool, so we were able to leave our patio doors open, but the balcony windows closed, therefore keeping warm at night.

The choice and standard of the food was exceptionally high, and the reataurant staff very attentive and helpful.

We knew the hotel was on a hill, and were prepared for the walk into town via 118 steps, or a steep slope. Makes your heart beat a beat faster coming back up again, but we soon got used to it. However, we made friends with a lovely couple who had booked through a travel agent, and had not been told about the steep incline. As the lady was in a wheelchair, both the steps and the slope were impossible for them to negotiate, and they were rarely able to leave the hotel to go down to the town and beach area.

If we had one criticism of the El Tope it would be that the evening entertainment was rather 'bland'. However, our rep told us we could use the facilities of the Casa Blanca apartments next door, where we enjoyed the evening entertainment, including flamenco dancing. One advantage of this was that our hotel was always very quiet at night.

Altogether one of our favourite holidays, and we will certainly go back again."

Holiday details

  • Travel date: Thu 8th of January 2009
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    "We loved the walk along the sea front, watching the massive waves smashing against the rocks. "

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    "A great place to relax on a holiday "

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    "Dont miss the trip up the mountain to the national park "

Hotel El Tope is also called

  • Gran Hotel El Tope

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