About H10 Tenerife Playa
The H10 Tenerife Playa is a four-star hotel located in Puerto de la Cruz, just 50 metres from the beach. The hotel is perched upon a lively pedestrian promenade in front of Lago Martíanez, a scenic lake containing some 27,000 cubic metres of sea water. The lake, part of the Costa Martíanez Complex, boasts seven pools, bars, restaurants and an elegant casino.
The Hotel has an array of facilities that make it the ideal stop for families and couples alike, including two swimming pools (one of which is heated in Winter), one children’s pool, an outdoor Jacuzzi, sun loungers and Balinese beds, a multi-sports court, TV room and games room, etc. Rooms are modern and comfortable, and boast lovely sea views. Those after a more exclusive experience can book the ‘Privilege, Exclusive Rooms and Services’ experience, for extra special pampering and the very best accommodation the Hotel has to offer.
Fervent foodies will love the Hotel’s culinary offerings; the H10 has a buffet restaurant, poolside snack are and relaxing bar, serving up a wide range of refreshing cocktails and snacks. The Hotel is not just for families and couples; it is also an ideal place to mix business and pleasure, with various meeting rooms equipped for conferences and private events of up to 190 people.
Room Information and Room Facilities
The H10 Tenerife Playa has 340 rooms, so you can take your pick from a Double Room, Superior Double Room (a bit more spacious than the former), Double Room with a Sea View, Junior Suite, Basic Double Room, Superior Double Room with a Sea View and the Privilege Junior Suite, with its comfy King-sized bed, sea and pool views, and added extras such as a Nespresso coffee machine and pillow menu.
All rooms have air conditioning, a writing desk, safety box, TV with international channels, and a fridge or mini-bar (you can also ask for a mini-fridge for a small extra charge). Rooms are contemporary in design, bearing beige and cream coloured hues and modern furniture and art pieces. Most rooms look out onto welcoming natural scenery, such as swaying palm trees, carefully manicured gardens and of course, the bejewelled Atlantic ocean.
Facilities, Entertainment, Activities
The H10 Tenerife Playa is a great venue for those who like to stay active while on holiday. Boasting two pools for adults, one for children, a lovely sun lounging are and a multi-sports court, it may tempt you to spend your entire first day at the Hotel complex itself!
Sports lovers should sign up for the Blue Team experience, featuring a full programme of sports and activities organised by the friendly ‘Blue Team’. Activities include water aerobics, bowling, rifle shooting, archery, scuba diving and snorkelling, tennis, volleyball, basketball, etc. By night, sit back and relax while you enjoy drinks and a fine meal with live music and entertaining shows. Golfers can avail of bespoke golf packages, with special green frees at nearby high-level golf courses.
Food and Drink Options
The H10 will certainly whet your appetite, with three different venues on site. El Drago is a buffet restaurant which entertains guests with show cooking demonstrations and two themed dinners a week; vegetarian and gluten-free delights are available if desired.
El Drago opens for breakfast, lunch and dinner. El Lagar Restaurant is ensconced by the pool; serving delicious a la carte dishes and a wide range of drinks and snacks from breakfast through to lunch, it is the ideal choice for families travelling with kids. Finally, the Tinerfe Bar, located right next to the hall, is the place to be for a cool cocktail and snacks. The bar opens from 4:30pm until midnight.
- high speed internet in room
- swimming pool
- free internet
- bar lounge
- fitness center
- business services
- public wifi
- wheelchair access
- free wireless internet in room
- air conditioning
- room service
- dry cleaning
- meeting room
- non smoking rooms
- non smoking hotel
- laundry service
- flatscreen tv
- concierge desk
- family rooms
- banquet room
- multilingual staff
- breakfast buffet
- outdoor pool
- conference facilities
- rooftop terrace
- private balcony
- reduced mobility rooms
- hot tub
- heated pool
- facilities for disabled guests
- kids activities
- poolside bar
- evening entertainment
18 Traveller reviews from Holiday Watchdog
good hotel. good position.
"We enjoyed 12 sunny days in a good 4 star hotel. staff very good. rooms clean. the games during the day run by a very lovely lady called Miranda were excellent there was skittles darts shooting french bowles archary shuffel boarde keep fit ect well worth a try. "
- Travel date: Wed 13th of October 2010
Good overall holiday
"My husband and I thoroughly enjoyed this holiday although the weather could have been better. We had a couple of hot sunny days, but mostly cloudy and warm. The hotel facilities were very good, and the food excellent. Staff very helpful. Champagne on arrival! Situated on the lovely promenade away from the traffic. Pleny of shops and restaurants. Room not over big, but had everything you needed. Jane Devon"
- Travel date: Wed 4th of March 2009
we spent 2 weeks in this hotel and we lo...
"we spent 2 weeks in this hotel and we loved it ,the food was excellent no problem with people puttin towels on sun loungers[ salou princess take note] plenty entertainment durin the mornins for all ages sori dont remember the lads name who was incharged of it but he was really good
., he went around everybody to see if they wanted 2 join in with the games .THE resort was a bit quiet no bars just only found one that was an irish bar which was good the rest were mainly restuarants the entertianment at nite at the hotel aws good linda won a t shirt lol A nice touch i thought was when u went down 2 the pool u handed over ur ticket and u get a towel 2 lye at the pool with and u got a clean one every day .Food at the pool bar was ecellent and all the staff wer helpfull and friendly
- Travel date: Fri 26th of September 2008
The Hotel is very clean and tidy, rooms...
"The Hotel is very clean and tidy, rooms are ok nothing special but our bathroom let the whole room down, it needed a recoat of paint and there was a bit of mould on the ceiling and water marks on the tiles. The food was good but not everything was labelled in english so it was hard to know what things were. The staff were friendly and helpful. Plenty of sun loungers by the pool area and not much of a problem with towels going out in the early hours. No entertainment during the evenings, well to speak of anyway. The only real problem was lack of information from our Thomas Cook representative, Julie i believe her name was. Infact lack of everything from Thomas Cook from start to end. Hotel acceptable but choose a different tour operator."
- Travel date: Thu 4th of September 2008
We arrived at Reina Sofia Airport, Tener...
"We arrived at Reina Sofia Airport, Tenerife and was met by the Thomas Cook rep, no problems there. He directed us to our coach. My mate and i got on it, to find only 2 other people on it and he said as it was now full, we will depart! We left with no rep onboard and the driver couldnt speak a word of English, so luckily i knew where to find the hotel once dropped off as i'd been there before. Checked in, the room was fine till you got to the bathroom and there was mould growing over the ceiling and it definately needed a touch up with paint or something. Two sockets for the whole of the room, which was inadequate. The rep at the airport told us our welcome meeting would be in reception at 11.30am the next day. We waited in reception till 12 noon and still she hadnt shown. So when enquired at reception they said oh no, its upstairs on the 2nd floor. Our Thomas cook rep was then about to leave, so she had to run through it all again for 4 of us. Thats the last we saw of any rep. She booked me and my mate on two trips, one was a trip to Teide and there was about 4 english in total on the whole trip, the rest were spanish or German. She failed to tell us the price for the trip did not include the meal out, so we had to pay for that. She told us nothing about what the trip would entail. The next trip was the Jeep Safari, which was awful. Again no info on that, we had to again pay for lunch, but this time the price included a camel ride and no mention of that when we booked it. My mate and i were the only two English on the trip, so we had to have our own interpreter and she only translated certain bits of information. We felt totally left out and alienated. Thomas cook should not put brits on trips that dont include other English, their lack of service has made me change my mind about booking another holiday with them.
The resort had totally changed since the last time i was there. There were hardly any English in the resort, virtually no bars, most had shut down. There were restuarant come bars but not just drinking bars. The Spanish were the most unwelcoming i had ever met and very rude. We just felt out of place and very much like they didnt want the English there.
We did come across one bar called the Shamrock, it was an Irish bar and the owners were very lovely indeed and made us feel very welcome. We spent our time there, and anyone now going to that resort i recommend you check them out. They are close to the Hotel Concordia Playa. If it wasn't for them, our time there during the evenings would have been extremely boring, as the hotel itself didnt have much of the way of entertainment. We did find the staff quite helpful though.
I have been to this resort many a time, but i dont think i will go back again for quite sometime. I have fond memories of it and wish it to stay that way.
On our trip back to the airport, we were picked up from reception of our hotel by yet another driver that couldnt speak English, still no sign of a Thomas cook rep. We got dropped off at the airport an hour before check in opened. We checked in and got through passport control and no sign of Thomas cook. Not a company i recommend."
- Travel date: Thu 4th of September 2008
I have just returned from a fantastic fa...
"I have just returned from a fantastic family holiday to Tenerife. I just wanted to express my gratitude to First Choice for such a wonderful holiday and that i would definitely go back and do it all again.
Right from when the holiday started at Gatwick check in the service and efficiency has been superb. The flight was on time and the service again fantastic and once we reach tenerife the excellent service continued throughout by the rep greeting us at the airport to the rep at the resort.
The hotel was fantastic and the food always well prepared and a fantastic variety at the buffet. Throughout the day and every night there was entertainment carefully planned and catered for all in the hotel and the staff were all 100%. There was even a Tenerife (canarian ) evening where the ladies and gentlemen wore traditional dress and we had photos taken and after dinner a traditional show to really teach us a little about the culture of the islanders.
I will be writing to the Tenerife Playa hotel to congratulate them on their staff and how much i enjoyed the holiday. So many times i have seen people write in to complain but not enough of us write in when things go right.
Thank you first choice and i am going down to the travel agent to book my next holiday with you right now.
- Travel date: Tue 26th of August 2008
after reading so many unpleasant reviews...
"after reading so many unpleasant reviews our party of four myself my husband and 2 friends were worried sick about what we were letting ousrelves in for but we needn't have hotel is spacious scrupulously clean and well furnished the food whilst buffet style was both varied and ever changing restaurant staff unfortunately were surly and sullen and needed an education in manners as did some of the spanish guests but that aside we had no complaints the pool was never too full one couldn't put towels out til pool attendant said at 9 which was great we had great laugh with him we find you get as good as you give so go out of your way to be friendly and speak a few words with the staff its fun if nothing else not a hotel for children animation team consisted of one lady doing what she could in spanish and watch out if you enter anything and win those elderly spanish ladies take it all deadly serious not much night time entertainment although there is flamenco and a folklore evening once a week but grab your seat early or you'll never get in but the hotel is in a great position opposite small beach and adjacent to the famous lagoons all in all we had a great time some people had been going back for 12 years and 30 years respectively so it sure can't be all bad"
- Travel date: Sun 22nd of June 2008
I literally fell for the place!
"Great hotel with wide choice at buffet meals and helpful and
cheerful staff. Our stay there in early October was timed around my birthday on 5th, but the day before I slipped on some water
on the marble floor in the bedroom (completely my fault) and couldn't get off the floor.The hotel was magnificent - doctor in ten minutes, ambulance a few minutes later, and for my birthday next day a bottle of champagne from the manager to cheer me up which helped tremendously!
Despite a couple of broken toes and a cracked knee cap, the
rest of our stay went well thanks mostly to this lovely hotel's
quiet corners, pool area and central position. It might have been
spoiled with a large hospital bill (X-rays, jabs, pain-killing drip,
consultant and ambulance) but that came to 150 euros only, reclaimable on insurance of course - cannot imagine it all
being achieved so smoothly and quickly in the UK nowadays
I regret to say.
Looking forward to staying at the H10 Tenerife Playa again in the
Spring. We will once again upgrade to a Junior Suite because
at Â£10 a night it is excellent value - double the space both
within the room and on the balcony, which had wonderful
sea views. Here we watched surf-boarders, large breaking waves, swaying palms and glorious sunsets, all as a local
busker played pan pipes in the square below - surreal.
If you want to self-cater cold drinks or have medicine to keep cool, refrigerators and glasses can be hired simply by purchasing a starter pack of drinks upon arrival -about 34 euros. We remembered to do this despite the couple of "welcome to the hotel" glasses of champagne handed to us when checking in. Champagne was also served at breakfast on Tuesdays and Fridays - we drank it as Bucks Fizz and could easily get used to this level of decadence!
Vegetarians and those on fat-free diets are well catered for
within the buffets, those without any restrictions will have a field day! Not so sure about food for very young children, though,
and I would suggest that parents think carefully whether this
hotel is suitable for under-5s because of the large pool
area, menu, and very small lifts which make it awkward with
Entertainment is another matter. There is a children's
entertainment programme, though mostly in Spanish only.
We enjoyed three good shows each week out of the six offered,, and know that every night there was live music and
dancing, but hotel guests seeking a vibrant (or do I mean vibrating) disco went out from the hotel, as did a number
of guests seeking to do some serious drinking, as outside the daily happy hour, drinks were expensive in the hotel.
The H10 chain of hotels have an excellent reputation
throughout mainland Spain and the Canaries - the Tenerife
Playa is beginning to creak with age a little (built late 1950s)
and needs some refurbishment but is still a classy hotel.
- Travel date: Wed 25th of October 2006
A mixed review ....
"A mixed review from us for this hotel, which says a lot really as you find no consistency at all in reviews for this hotel both on this site and others. The hotel is clean, tidy, smart and well presented with very good facilities. There are toilets on each floor for general use; a good size lounge on the second floor with T.V, Internet (1E = 10 mins) and vending machines; secure luggage room for when you check out; a bar; clean & tidy pool area including Jacuzzi and snack bar; a nudist sun lounging area on the roof and various other facilities. Canât go into too much detail as we didnât use most of the facilities. We were told when booking that the hotel takes no children under the age of 12. Wrong. A recent (we think) change of policy means there are now kids there â¦.. but beware if youâre thinking of taking any â there is NOTHING for them to do in this accommodation. No entertainments, games, kids club or anything that we could see. Reception staff in this Hotel are hit and miss, some speak good English (mostly the ladies), some speak none. Sometimes they are helpful, sometimes not so much. Checking in was fine, all explained, nice and polite. Spoke to the same woman 10 minutes later about changing room and she just didnât want to know. We had asked for a high room with sea view, we were allocated a ground floor room with a view of the lawn area behind the noisy main street. When we asked if was possible to change room we were told âNo high room, you no get, maybe another dayâ!! The room itself was fine, everything you would expect, nothing more nothing less. Shame the Hotel could not be more accommodating in moving us to a better spot. Maid service is daily, beds made, clean towels etcâ¦. however, the bedding is not changed and the floors are not cleaned properly. We donât smoke, but found a mouldy old cigarette under the bed towards the end of stay which had obviously been there for some time! Also, rather disturbingly, we noticed two dead cockroaches in the hall near our room one afternoonâ¦.and there they remained for nearly a full 24 hours before they disappeared! The restaurant service is ok, waiters a plenty to show you to a table and take your drinks order. They are very efficient in keeping the restaurant clean and tidy, taking away your used cutlery and crockery very promptly. It is a self service buffet for the food. The food itself again is very hit and miss, some of it is very nice, some of it is the worst Iâve had! Donât go anywhere near the lasagne â absolutely putrid. There is always a nice selection of salad, fruits, bread and cheese products. There are always meat and pasta dishes, also different veg and potato dishes and always chips. There is also a hot plate cooking fresh stuff while you wait i.e. fish, steaks, chops, omelettes etc. The dessert selection is average but ok. Breakfast is the same everyday but thereâs plenty â cheeses, meats, breads, eggs, bacon, sausage, beans, chips (!), omelettes etc. All drinks are inclusive in the mornings but you pay for your drinks at night. We were half board. We have a comfortable stay here â what leads to negativity in my review (and other reviews for this hotel) is that it is marketed as a plush 4* when in fact itâs an average 3* at best. It is not awful here, itâs perfectly liveable for your week or fortnight away, but it isnât the Ritz by any standards and you WILL be disappointed if you are accustomed to true 4* livingâ¦.. to repeat some other peopleâs comments, this hotel is the thorn on the side of the H10 chain and needs some re-investment to bring up standards asap â¦. or change itâs rating to 3*."
- Travel date: Sat 9th of September 2006
Nice hotel, shame about the staff!
"Myself and a friend stayed at this hotel from 23rd June till 30th June 06....the hotel is ok but I would not rate it as 4 star......having stayed at numerous 4 and 5 star hotels all over the world, I have come to expect, at the very least, tea & coffee making facilities in a 4 star room. The hotel is clean, and comfortable, but tired, and really in need of refurbishment. The location is excellent. The staff, on the other hand (especially the reception and dining room staff) are dismissive and sometimes downright rude! On the last morning...breakfast was supposed to be served from 0700...there was no cooked breakfast on offer until after 0730...which was no good to several people who were leaving that day, and had an early pickup ....when we asked why there was nothing cooked yet...we were just met by a shrug and a dismissive wave of the hand, by the waiter who appeared to be in charge! I have visited Puerto de la Cruz many times since the 70's, and always been greeted by warm and friendly staff at all the hotels...but this is not a good advertisment for an H10 hotel."
- Travel date: Tue 4th of July 2006
"having spent a week at hotel in may with my husband i can speak for both of us when i say what a lovely time we both had .The weather was gloriuos as was the hotel The staff were very helpful ,the pool area was peaceful and quiet making apleasantand comfortable place to relax.Would definetly go back again"
- Travel date: Mon 29th of May 2006
We stayed for 7 nights at the Tenerife P...
"We stayed for 7 nights at the Tenerife Playa and although the staff were friendly we did find the noise levels during the early hours unacceptable.
The majority of the noise was outside the hotel and consisted of drunken youths smashing bottles, revving moped engines and general screaming and shouting.
This occurred 6 nights out of the 7 that we stayed for. The food was below standard for a 4* and the rooms were kept very clean. I for one would not consider going back to the Tenerife Playa."
- Travel date: Sun 23rd of April 2006