Reviews summary

1776 reviews
  • 3 room
  • 1 pool
  • 1 service
  • 2 dining
  • 1 amenities
  • 1 value
  • 3 food
  • 4 cleanliness
  • 4 location

5 Traveller reviews from Holiday Watchdog


Reviewed 25th July 2018

"RUBBISH RUBBISH NEVER GO THERE hotel receptionist soooooo rude negative no people skills needs to go away to collage to learn how to speak to people,everything was for non English speaking people REALLY VERY BAD"

Holiday details

  • Travel date: 1st July 2018
  • 4 Location
  • 3 Room
  • 1 Pool
  • 1 Service
  • 2 Dining
  • 1 Amenities
  • 1 Value
  • 3 Food
  • 4 Cleanliness

Never Again !

Reviewed 13th July 2009

"I live in Los Cristianos in Tenerife and my fiancee and I enjoy staying in Puerto de la Cruz - usually we Stey in The Mmonopol - after enjoying All Inclusive stays in both Barcelo and Riu Hotels we thought we would try Gema Hotels - Never again ! We have seen the Gran Turquesa on previous visits and it is a very nice hotel. Reception has the Wow factor - the room was spacious and clean but it was impossible to use the shower safely it kept going from warm to cold to boiling - very dangerous. Also for a hotel for this size there was no lifeguard at the pool which suprised us. Despit the restaurant having an open area to the pool this was closed and they refused to let anyone use this area even though the restaurant was very hot indeed and the air conditioning was inadaquate. But the biggest problem with this hotel is the staff - excluding the cleaners who were always cheerfull and the chef who cooked the eggs all the staff should be sacked. We stayed in for the entertainment one evening which was due to start at 21.45 and although it started late in finished before 10.30 - to get a drink you have to stand in line at the only bar in the Hotel which can take up to 15 minutes and the bar shuts at midnight and all drinks ordered after 11.45 were given in paper cups because the bar staff did'nt want to wash up - I was told I must be a prince because I wanted my last drink in a glass - the bar staff were very rude. On our finally morning we were shown to a table for breackfast that had not been cleared from the previous diners and had to wait until a waitress was available to clear and reset it - this is despite tables on the other side of the restaurant being free when we complained to the manager he told us these tables could not be used because they were set up for lunch time, and basically it was tuff. One thing is for sure while Gema run this hotel we will never stay there again. "

Holiday details

  • Travel date: 11th July 2009

Great Hotel with friendly staff. outsid...

Reviewed 31st July 2008

"Great Hotel with friendly staff. outside pool is not heated and in December was to cold for comfort. Food in the restaurant was of good quality and variety but was often not as hot as it should have been. Hotel is in good position on the outskirts of the town but in easy walking distance to the town and beach. Localy Loro Parc is well worth a visit to see the Orcas, Seals and Dolphins. Stayed for a week over the New Year with a Gala Diner for the New Year evening which was a bit of a let down but as we hadn't come for the party it wasn't a problem to us. Would go again probably on B & B as there are a lot of restaurants localy that serve hot food."

Holiday details

  • Travel date: 31st July 2008

Very nice hotel. Rooms are nice and big ...

Reviewed 8th June 2007

"Very nice hotel. Rooms are nice and big with plenty storage. The complex is spotless clean and there is a good selection of food. There is no smoking within any of the indoor public areas of the hotel which is great. The buffet and bar both have totally separate smoking areas for those who wished to light up, both of these areas are also indoors so no one is expected to have to sit outside unless they actually want to. Only a five minute walk down to the beach and about 20mins walk into the town centre. "

Holiday details

  • Travel date: 8th June 2007

Hi we decided to have a break early on i...

Reviewed 18th March 2007

"Hi we decided to have a break early on in the year. We chose Puerto de la Cruz as it looked stunning with the rugged coastline and a back drop of the mountains. We weren’t disappointed from the moment we took off at Birmingham we have enjoyed this holiday so much. We only had a week but we packed a lot in. it was festival week fantastic! I can recommend it to anyone, no yobs, not much drunkenness and what little we saw was good natured. We had the funeral of the Sardine, they all dress in black following a large sardine on a float. The procession makes its way around the town ending at the pier where it is burnt and a large amount of fireworks are set off. The mourners both men and women dress in women’s clothes, X- dressing being the theme of the festivals bands in the square, race around the street again in x-dress, the main parade later on in the week great costumes with vivid colours stunning sights and a good laugh. The resort itself is set at different level so prepare to do some climbing our hotel the Turquesa was on the outskirts but a pleasant walk into town either along the seafront or through the peaceful streets. There no garish disco just lovely little bars if any action it’s around the town square where the locals gather to pass the time of day. It's predominantly a Spanish town every body we met were very friendly and we got around with just, olla adios gracias great cos we don't know anything else! The hotel is very impressive not so much from the outside but once inside the foyer the glass and marble give a very opulent and airy feel we were on the fifth floor which we ascended in a glass lift. Our room 618a had a decent size bathroom with Jacuzzi bath and shower toilet bidet basin and a nice touch robes for your use. Plenty of storage a built in wardrobe with a safe two single beds pushed together; aircon and a fridge and a humongous balcony. The food was lovely we always found something we wanted and I’m quite fussy and free house wine with your meal. The outside was on two levels swimming pool with bar and paddling pool and Jacuzzi on upper level. No cash payment all on your card. The guests were mainly Germans. Spanish and the Saga Mafia (about 40 oldies pleasant but a bit cliquish) gathered in the bar by the foyer, as we spent most of the time in the town we didn’t have time to get to know anyone. The weather was wonderful sunny the whole time we were there but two old lady's (Saga Mafia) been there weeks said it was their best week as they had had mixed weather beforehand. Its worth mentioning, just down the road is the parrot park and is well worth a visit as it more of a wild life park with Orcas dolphin’s seals etc; need to get there early as its a full day 29 euros each well spent, we also had a behind the scenes tour which was 18 euros which gave you background info and they organised you to get all the shows. Also; its a trek but the orchid gardens and the botanical gardens are fantastic good photo opportunities spectacular plants and I’m not that keen a gardener but the orchid gardens are like going back in time when money was no object very peaceful and very British. As you can tell if you've lasted this long we were very enthusiastic and will be back a soon as the pennies allow!!! "

Holiday details

  • Travel date: 18th March 2007

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Gran Hotel Turquesa Playa is also called

  • Gran Turquea Hotel
  • gema turquesa playa hotel
  • turquesa playa hotel

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