30 Traveller reviews from Holiday Watchdog
Beware - you might not end up staying where you think you had booked.
"Warning- Beware- âDo not trust this hotel (Elegance Miramar) with your booking.â irrespective of how long ago you had a bed reserved. They may, without warning, put you into their sister hotel some distance away next to the bus and taxi station, with no garden, no view, no adjoining parkland and no easy parking - I had booked 7 months in advance, but on arrival, despite my protests I was put in their other hotel and had to drive round and round the area every evening hoping to find a spare parking space. As a result my self drive holiday was a disaster, and the management could not care less. My complaining at the time and afterwards is ignored. Others arriving at the same time were also sent to their other hotel. "
- Travel date: 28th March 2016
"Went there in November hotel was very dated room was very smelly staff were miserable they did not like the English never smiled food was poor ate out drinks were watered down needed to get a taxis or walk down 240 steps. "
- Travel date: 3rd December 2014
Oh dear not again!
"Lovely area,right by the park good views,20 minutes walk down the steps into town.....taxi back at 3.50 euros All the rooms were clean,beds changed every other day,pool and garden very tidy but no towels provided.In high season there would probably not be enough sun beds.Housekeeping staff were charming. But reception staff need to go on a training day.......they were all rude and ignorant......never smiled and never made eye contact. Likewise the barmen and waiters we set ourselves a challenge to see if we could get them to smile ....we never managed it! I would certainly return to this area but not to this Hotel."
- Travel date: 16th January 2014
Dont Go there. Really !
"We've been there during Christmas 2009. A lot of old people not really good for us as we are mid-twenties. Hotel is old style, rooms are VERY basic, only bed, wardrobe and couple of cupboards. No tv, kettle.... nothing. Beautiful view from balcony. Food wasnt good and waiters was very moody guys. I WOULD NEVER GO THERE AGAIN."
- Travel date: 11th October 2010
"Stepping into this hotel was like stepping back into the 1980's - no complementary bottles of water offered even after 10 hours of travelling. As we arrived during the night, we had to wait until morning before we could get something to drink! No kettle, fridge, hairdryer, tv or radio in rooms - only twin beds are available - which is fine if you're not travelling with your partner. Rooms smell of dampness and offer the sound of constant dripping. Lift can realistically accommodate 2 people and one small suitcase at any given time. Food is atrocious - stale, greasy, watered down, bland, unsuitable for vegetarians (unless they want to live on salad). Drinks at evening meal have to be paid for and are served by moody waiters. Hotel is situated on the top of a hill, which is fine but street lights are not working so you will have to walk down to the town centre in pitch blackness, avoiding cars where possible. The hotel is dated and furnishings are very worn. I would recommend that you avoid this hotel if at all possible. "
- Travel date: 10th January 2010
Miramar Hell - Jan 2010
"Stepping into this hotel was like stepping back into the 1980's. No complementary water was on offer (after 10 hrs travelling). As we arrived during the night, we had to wait until morning before being able to get something to drink. Rooms only have twin beds, which is fine if you're not travelling with your partner! The rooms do not have any facilities, such as you would expect to find in any 21st century hotel - including budget hotels, such as fridge, kettle, hairdryer, tv or or radio. Rooms are drab and as long as you don't mind the smell of dampness in this dated and worn hotel and the incessent sound of dripping from outside your room then you'll love it. Lift is tiny and can realistically only accommodate 2 people and one small suitcase at any one time - so be warned. Food is atrocious - bland, stale, decomposing, greasy, not suitable for vegetarians. You have to pay for drinks with your evening meal - which are served by the moody waiters. Hotel looks lovely from the outside but very different on the inside. Built on a hill, it is relatively easy to get to the town centre, as long as you don't mind walking on the road in pitch blackness to reach it (street lights are out)."
- Travel date: 10th January 2010
avoid at all costs...!!!!!!!!
"myself and female friend stayed at the mirmar hotel....on arrival we noticed no one else was there......!!!! this 1970 style hotel...which hasnt seen a refurbishment since then ..we squeeze into a one man and a bag lift....to the 9th floor...thern had to lugg our cases up to 10th lol...via another flight of stairs the room was large but very basic..twin beds which where like camper beds no tv no blankets apart from two prison sheets. a amazin view as we where so high...we notice from 5 th floor noone apart from us was there....the reception staff was very rude, and rasict! also the food was a nitemare meals on wheels would be the best way of describing....and lots of salad no hot meats at all..the cost of a glass of orange juice 3.80 euro cmon and house wine 9.90 euros which was really bad. also the staff on last day pqr machine wasnt working to yake final payment of 19.80 euros and we had nomore cash apart from sterling...the staff immediately treated us like criminals...and said they'll calll the police... had my friend in tears our tranfer came and lift we basically was stuck! we then had to walk in to town to see if we could draw over counter like reception said... which we could nt as not spanish national...we luckly saw a friend and lent the money.........alll this stress was awful for 19 euros....lol we then contacted julie our tour operater and she luckily arranged another tranfer and luckily our flight was delayed then we returned to hotel julie paid our taxi bless her....the hotel then was laughing staying that the call we last maDE IN LOBBY TO BANK HAS BEEN ADDED NOW 24 EUROS AND I ONLY HAD 22 !!! STILL FRIGHTENED WITH POLICE ....OVER TWO EUROS NOW I JUST WALKED OUT... I WARN ALL PPL BETWEEN AGE OF 18-40 DONT STAY THERE AT ALL.. LOTS OF 55+ NOT A YEAR YOUNGER ."
- Travel date: 2nd March 2009
I bought a " Glenfiddoch " in the bar an...
"I bought a " Glenfiddoch " in the bar and it was whisky coloured, not clear with a yellowish tinge as it should be!! The staff were insistant that it was glenfiddoch. they did'nt / would'nt understand not all whiskies are the same. We found the pervious statements to be absolutely accurate, dated , tired, surly staff, bland food, only 3 - 4 euros for a taxi back but it does add up over the holiday. the room was tidied and clean towels every day. we and others had problems with the swipe cards for the doors not working but reception changed them no bother. drinks are not supplied with the evening meal you have to pay?? am I wrong should'nt board include tea or coffee. there are no parasols at the pool just loungers and wee tables, strange. evening entertainment in the bar was abismal one guy keyboard gloomy tunes. No T.V. in rooms or fridges or hairdryers. Not terrible but very mediocre."
- Travel date: 26th March 2008
Wonderful location, nice big rooms, very...
"Wonderful location, nice big rooms, very bad cleaning and no service. If the hotel was renovated and the staff more professionel it coul be a five start hotel."
- Travel date: 4th February 2008
We stayed at this holiday on 21st Decemb...
"We stayed at this holiday on 21st December for Xmas. This hotel is not recommended for children, the English, anyone with walking difficulties or women who travel on their own. The staff are unfriendly - food bland and cold - no facilities within the hotel you cannot buy a paper no tea or coffee facilities or TVâs in rooms no room service. (as an example Xmas eve bar shuts at 8.30pm no way of getting a hot or cold drink until 8am following morning). You are not allowed to put sunbeds on the grass area around the pool. The path to the pool bar is very slippery when wet. The crazy golf course has more holes and bits of rusty metal it is unplayable. Within the hotel there is steps everywhere even to the pool bar which is the only place you can get a drink or food during the day. The hotel is situated at the top of a hill which you have to descend plus 265 steps which are crumbling away covered in moss, no hand rails and totally unlit and unsafe at night to walk down or up, when you have conquered the steps you then have another decline to descend. The town of Puerto de la Cruz is so quite do not expect there to be any life it is so quiet and shops are tourist or geared towards the Spanish."
- Travel date: 3rd January 2008
Like the previous review writer I was ex...
"Like the previous review writer I was expecting the worst going to this hotel. I traveled with my son 7yrs, my mum 80yrs and myself 45, so we cover all categories. My mum said that if we go expecting Fawlty Towers at least it will give us a laugh. On our arrival at the hotel we were greeted by a very friendly helpful receptionist. Our room again was very spacious, clean and fresh. Our balcony overlooked the garden and pool with lovely views to the sea and distant coastline plus the vast views of the hills. Having read that the restaurant staff miserable, we greeted them with our beaming holiday smiles which were quite easily returned. They briefly explained that we could sit anywhere and help ourselves to the food. There were several choices. Any complaints written about the food at this hotel baffles me. It makes me wonder what people are expecting. I cannot think what else could have been served to satisfy them? It also makes sense that if service starts from 6.30 till 9pm, then donât get there late and expect it to still be fresh! The grounds are spectacular. The pool was chilly on our arrival but as we acclimatized to the weather the water temperature became refreshing. The weather was good to us too, day time temperatures were never below 26deg and highest was 36deg. Out of our 14 day trip we had one day which was overcast, a welcome breather to be honest. It is a fair trek down to the town, there is the steps (200+) but taken steady are fine or you can walk down the winding road there is pavement all the way down. The steps are found below the front of the big Casino Hotel (casino no longer operating). At least try them once as there is a wonderful waterfall that you shouldnât miss. Taxis back up are no more than 3 Euros and taxi drivers are all very helpful. The town is quaint, colourful and the whole place reminded me of a cross between Cornwall and the Bahamas. We look forward to a return trip. It is a reasonably priced hotel. Donât pay 3star prices and expect 5star luxury. Also greet and treat people how you would like to be treated, this is our family way. It works 99% of the time and through our holiday it was no exception. Hope you enjoy yours."
- Travel date: 12th October 2006
Enjoyed our stay at the Miromar
"We have just returned from our holiday to Tenerife, Puerto De La Cruz, Staying at the hotel Miramar. We enjoyed our stay, the food was fine, the hotel was clean. The hotel is set in lovely surroundings we would go back again. Mr & Mrs D"
- Travel date: 1st October 2006
Top traveller tips for Elegance Miramar
"very few beaches are small and sun does not normally rise above volcano until about 11 am. "
"Very few beaches, which as very, very small. Sun does not normally appear over the volcano until 11"