183 Traveller reviews from Holiday Watchdog
Urgent review needed of star rating
"On arriving at the Las Piramides we were disappointed at what we first encountered. Reception was like a downmarket holiday camp and not very clean. There was no provision for guests arriving late and wanting a snack, we had to go out to a restaurant at midnight to get something to eat. It is obvious this is very much a young persons hotel, very boozy and noisy with loud music thumping out most of the day and night. Our room was in a quieter part of the hotel just above the kiddies pool but disappointing as it was dated and shabby. Our cleaner looked after us and we had no complaints as to how our room was kept, the towels and sheets were changed regularly. The food was good on the whole with plenty of variety and we have no complaints regarding this either.
As long as you are down by the pool by 9 a.m. there are plenty of sunbeds. We spent our time round the kiddies pool as it was quieter albeit there were a lot of older 'children' horse playing in the pool with the constant kicking of footballs and with no obvious parental control, in fact at times it was the parents joining in. Parents were removing their little ones from the water as it became unsafe and we strongly suggest there should be a ruling that this pool is restricted to under 9's.
We did not go to the bar in the evenings, again very noisy with no atmosphere. We, as an older couple can fully understand that younger people want to have fun and enjoy their holiday but there is no consideration for others especially at night with rowdiness outside around the pools and in the corridors and rooms.
We will definitely not return to this hotel and would not recommend it either. Although not an expensive holiday it fell well below our expectations. Perhaps there should be more control over the behavior of others who seem hell bent on ruining other people's holiday by their lack of thought or consideration.
We have tried to be fair on our critique of this hotel but if you are of mature years and want a quiet holiday, this is definitely not the place for you.
- Travel date: Tue 18th of October 2016
7up cups for your wine!!
"Gordon Ramsey even you could not improve this hotel's food and catering!
The canteen is like a soup kitchen, clattering staff cleaning the tables as you eat and taking your plates away before you finish. The paper 7up cups that the cocktails, wine and beer were served in feels like you are at a kiddies birthday party!
The food was repetitive, same dishes served up each night but disguised in a different sauce. The chicken Paella appeared all week.
No atmosphere, just quick fast food. Stayed away from hotel and ate out after 2nd night it was lovely to have hot food served outside!!
Hotel dated, no free WiFi, pool overcrowded full of people getting pissed all day by the pool on cheap spirits served in paper cups. Hotel entertainment appalling, bar area reminded me of a station waiting room.
Would not return or recommend this to anyone expecting a little decorum on holiday.
- Travel date: Tue 27th of January 2015
Ideal if u want to be surrounded by groups of young folk dead set on getting intoxicated.
"Was given a cell for a room that I will show pictures of. Staff quickly turned frosty once I refused to accept the room. Given another room reluctantly that was very shabby with bed springs poking through mattress. Someone from flat above us threw up and it landed all over our balcony which we reported straight away but still had not been cleaned bu the time we checked out at 12 the next day! Crowed of guys moved in to apartment across the corridor from us and played a lot of chap door runaway! They also thought it would be funny to pee against our door. Reported this but like sick on balcony wasn't cleaned either. I honestly could go on and on but I think you get the gist !! Restaurant staff were very nice and the food was good and plentiful if repetitive. Watch out for security man who will lunge at you with a pair of scissors to remove your wristband as soon as it approaches 11:59am. If u want to go for a stag or hen holiday and drink yourself into oblivion then you will love this place. By the way, the pictures show view from only window which didn't lock! "
- Travel date: Sun 1st of December 2013
My first Holiday Abroad
"I went with my Daughter, 20yr old Granddaughter & 5yr old Grandson & it was Great, really lovely room & plenty of space, Good food, Staff really friendly, good location & lovely & clean. My one bad report was some of the towels were marked when left for clean in our Bathroom. I would definitely stay there again.
Jean from Doncaster"
- Travel date: Thu 14th of March 2013
"We went to Playa De Las Americas, Tenerife, on Tuesday 22nd of January 2013 and we, (my wife and I) stayed at the Las Piramides Resort, which is on Calle Victor Zurita Soler 4, on a half board basis with Thomson Holidays, and this was our experience. Every word is true.
Las Piramides Resort is in a convenient position down the hill from the Columbus Aparthotel, and not very far from the Veronicas area and the beach.
The first night we stayed there, we went down to the lower ground floor dining area for a buffet style dinner. We waited quite a long time in the queue and while we waited I watched a chef, flash frying what I presumed was steak. Now to flash fry beef, the beef has to be of a reasonable quality. This beef, when we got it was totally uneatable. Generally, the buffet food was of a poor quality. The flavours were decidedly poor, even the chicken that first night was tough and had an odd taste. We tried the breakfast the next morning. Unfortunately that was no better. Even the cornflakes tasted stale. We went down to dinner the second evening, hoping that there would be an improvement, but no, it was no better. We didnât eat anything else at Las Piramides for the rest of our weekâs holiday.
The second morning, Wednesday, I had to go to reception and complain of cockroaches in our room. It was room 1261 on the second floor. Reception said they would have our room cleaned. If they cleaned our room or not, it made no difference, we still had cockroaches in our room. I even found one hiding in my shoes. Luckily, I shook my shoes before putting them on, you know, like the cowboys do with scorpions. The third morning, Thursday 24th, I went to reception again to complain of cockroaches. This time they said they would spray the room. This was when the desk manager became involved and he said we may be able to change rooms. Eventually it was decided that we would be able to change rooms, but not until Friday afternoon. He said that we could not change rooms immediately because the hotel was at 100% occupancy and no rooms were empty. We had no way of knowing if this was true, but if it was, then it means that in the event of an emergency, nothing can be done for guests who need a quick room change. When I pointed this out later to the Thomson Rep, she said that 100% occupancy was acceptable to Thomsons. On Friday morning after another night with the cockroaches, we had to pack our suitcases and vacate room 1261 before midday, they would not let us move from one room to the other (20 metres away). We put our suitcases in a departure room and we were asked to return for the key of our new room (1269) at 1.30 or 2pm. I can think of only one reason for our having to vacate before midday, and that is because the hotel intended to welcome other guests to our old room 1261 that same afternoon. We left the hotel and went shopping for a few bits and pieces to take home to UK. We returned to Las Piramides at about 2.30pm and we were given the key of room 1269. We took our luggage to room 1269 and we found two cleaners still in the room. We left our luggage in the room and put the things we had just bought in a drawer. We then left the hotel, with the two cleaners still in our room. Some hours later when we returned to the hotel to unpack our suitcases, my wife noticed that the articles we had bought earlier that day were missing. We looked everywhere to no avail. This really was the last straw. Back to reception I went and they said the cleaners had gone home and I would have to come to reception next morning (Saturday). On Saturday morning at about 9 or 9.30am the hotelâs housekeeper came to our room and returned our goods. I told her that I was going to go the police. It was almost comical because she said she didnât understand English. I said police, politzei and when I said policia she understood. She became so agitated that I asked her to leave our room but she came back with the desk manager within three minutes. The desk manager really showed himself up when he didnât even know who we were, in spite of our talking to him more than once about the cockroaches. This leads me to conclude that he didnât see us as people at all and we were no more than units of profit or loss to him. Following the conversation with the desk manager (who understood English perfectly, he was born in London), I telephoned Thomsons international helpline. A meeting was arranged for Sunday morning at the Thomson desk in the hotel. We made a statement to Bethan, the Thomson rep. She was experienced, friendly and helpful, unfortunately, she had not long ago arrived from the Greek islands, she didnât know the hotel very well and she didnât speak Spanish, so it looked like a visit to the police was a non starter. Bethan said she would discuss our problems with the hotel management and asked us to see her on the following day (Monday) at 11.15am. On Monday morning, Bethan offered us a 5% refund of our total holiday costs, which we accepted, on condition that I was not to be prevented in any way from expressing my anger to Thomsons or online. Las Piramides management delivered the final insult by apologising to Thomsons but at no time did they apologise to us or accept that the hotel was at fault. Room 1269 had no cockroaches but it did have a noisy fridge within 6 feet of my bed. I had to switch off the fridge circuit at the consumer unit at night in order to sleep. Plainly Las Piramides management are not aware that absorption fridges, (no compressor) are totally silent. I know without guessing that the desk manager does not sleep within 6 feet of a compressor fridge, but he expects his guests to.
To sum up. We were put to a great deal of trouble and stress by the Las Piramides management. Iâm not even sure that this is the end of it. I have signed a document in final payment against Thomsons but Iâve signed nothing to say that I wonât act against Las Piramides. In my opinion, they should not be on Thomsonâs list of acceptable hotels. "
- Travel date: Fri 1st of February 2013
Very nice hotel and good value for money
"We went to Las Piramides last October for a week. Very much enjoyed it, the hotel was lovely, the food was very nice and it was very clean. There are mixed reviews for all hotels because some people expect more than others. Our room was cleaned each day and the pool area was always clean and tidy. Very nice hotel and we are planning to go back in august. Can not Wait!!
The only downside to this hotel was the entertainment which sometimes did not turn up or there was nothing at all. But a holiday is what you make it, theres so much to do and its in the perfect location. "
- Travel date: Mon 28th of January 2013
had to pay componsation for chatting in my room after 12am
"I am still hear at the hotel and can't wait to go home tbf the hotel ent the worsed hotel but far from 1 of the best I had sucurity gaurds bangin my down on the night sayin we was loud when we was just chillin an chatting the hotel made use pay 100 pound compensation and 150 depo an iv we talk after 12 we will lose the depo the staff are very unfair hear thay don't say can u be quite nothink like that thay just hit u with a fine so if u want to go on holiday an have a good time don't go hear. Iv seen other reviews sayin the same about the security so it ent the first time this has happened "
- Travel date: Sun 27th of January 2013
Awful dirty hotel
"The room was full of cockroaches, towels were full of holes, fridge full of rust, pillows full of lumps. Sun beds are stacked 8 to 10 high each night and in the morning you have to lift your own down...this is unacceptable for the amount of older people there. Food was awful (unless you like fish fingers which reappeared each day)
I am amazed that Thomsons holidays use this hotel
I suggest your managers read some of the comments in the hotel comment
book. (kept in the dining room..near the door)"
- Travel date: Mon 7th of January 2013
This place is a noisy **** hole, avoid like the plague
"Beds uncomfortable, 1 euro an hour to watch TV, very noisy, slamming doors keep you awake at night, pool not heated in winter.
If you are self catering then don't expect to be able to cook any proper meals and even Ray Mears would struggle to cook breakfast.
The entertainment at night was okay in a cheesy kind of way.
The rooms were cold at night and they only supply you with one flimsy blanket. I think the beds were purchased as a job lot when we withdrew our troops from Iraq.
Only plus is that it is in an okay location for restaurants and bars and sea."
- Travel date: Thu 29th of November 2012
awful, don't go
"All bad feedbacks is true. We where surprised what we saw. Even egypt three star hotel can suggest more than this one. In hotel description you can see that hotel have entertainments but everything what we heard about it when we asked receptionist was, if we want animation, we have to go to five or four star hotels...later we saw that sometimes in to hotel comes people with eagles and reptile shows which takes about 10-20 min. And this is it, everything ends with that couple times in a week. Food.. nothing good, no choice, not tasty, fish and chips and fries with hamburger meat we can buy in quick food restaurants. We came to Spain so we espect to have spanish food, we missed prowns. English food only. All week food was the same, only seafood was fish. For vine you have to pay, nowhere in spain in all inclusive plan we didn't pay for vine yet. TV... need to pay... we were in many hotels, but nowhere we didn't see that you have to pay for tv... location is good, but hotel **** , for that same price you can stay in a better hotel with better service, because hotels are next to each other. Plus no air condotioner, mabye in some rooms they have cond but mostly of them don't, so you never know which room they will give you. Rooms cleaned and towels changed only two three times in a week. Stuff is rude. If u ask something so they don't know, look lost, or even look scared. I even can't say that hotel is clean, in the end of the day pool area is full of rubbish and no one is tyding up that. All inclusive drinks is absolutely misunderstanding, if you ask something, they dont have, if you ask samething else - pay. If they are doing things like that, so they should make a list of drinks that you have to pay for all inclisive. rubbish this hotel, not recomend, and I don't understand who can go to that hotel second time. And there you can't say that you get for what you pay, plus we killed cocroaches every single day. In restaurant we saw cocroaches too. I was afraid even stay in the room because you never know with who you are :D.. every night you can hear noise, sleepless nights. Before we had holidays and we paid less for better hotels, better quality and services. I am trying to find advantages there but everything what I can find only minuses. There is many more things to say what is wrong about this hotel, I just recomend do not go to that hotel, awful."
- Travel date: Mon 12th of November 2012
"Just got back after spending a week there it was horrible, if your looking for a relaxing holiday it isnt the place for you. Its full of loud teenagers as it is very close the the night clubs and bars. The rooms were not clean, towels old and worn. Cockroaches everywhere and in the rooms! one shot up my arm in the airport, it must have crawled into my bag! This place doesnt have air con in the rooms and you have to pay for a fan, pay for TV pay for everything! CRAP"
- Travel date: Wed 22nd of August 2012
Cheap and cheerful
"Just spent a long weekend at this hotel. Admittidly on a stag do. And had a great time.
Before departing the UK i had a read of the reviews, which were not good and was dreading it a little.
On arrival at the hotel it did look rather plain from the outside but as soon as we entered the reception it was clean, chilled and welcoming.
After a gypseys warning from the manager about behaving ourselves we moved to our rooms.
The room was clean & basic, but functional and better than i had expected.
The larger pool of the 2 was clean and never really got too busy.
The bar staff were friendly and drinks were readily available.
The highlight of this hotel was the food served in the main resturant. Everyone commented on how good this was. It was far from the bland mass produced food expected from an all inclusive.
All in all, a good location. If you want cheap & cheerful then this is for you.
However, i would not take my wife and child to this hotel............. in fact i probably wouldn't take them to tenerife!
Tenerife is what it is! Don't go there if your expecting to have a quiet romantic getaway for 2."
- Travel date: Wed 7th of March 2012