Hotel Best Tenerife
55 Traveller reviews from Holiday Watchdog
Shame About The Food
"We spent two weeks at the Tenerife Princess in December 2006 and were generally very satisfied. The public areas such as the foyer, pool and bars were spacious, clean and attractive. Our fourth floor suite had a large balcony with table, sun loungers and an excellent view. The maid service was very good; reception staff were friendly and helpful and the dining room staff slick and efficient.
However, the three lifts are small and barely adequate at busy periods, especially when being used by visitors with pushchairs; disabled visitors or departing guests with a lot of luggage. I also agree with other reviewers that it is mean of a hotel to charge extra for the hire of a safety deposit box. The pool is not as large as it seems in the photographs and only the small, shallow part is heated in winter. It is easy to trip over the underwater step and there is no swim-up bar. We had no difficulty in obtaining sun loungers, but did find the pool rather shady and chilly from the cool breeze during our winter visit. (This might be a bonus in summer.)
Live entertainment was provided each evening and was generally of a high standard although the regular singing group had very poor English and only a tenuous grasp of the words. However, there is plenty of other entertainment available locally and the hotel is very handy for the main shopping area.
Our biggest complaint was the food. Even allowing for the demands of mass catering, it was unappetising and lacked variety. We were particularly disappointed at the lack of fresh fruit, salads or local vegetables and the heavy reliance on British staples such as roast beef or roast lamb at the expense of anything local. The pool-side restaurant was particularly atrocious, offering hamburgers, pizzas and chicken nuggets and the so-called juice bar only had white bread toasties on offer when we tried it.
We would stay in this hotel again but only on a bed and breakfast basis. We would prefer to go out to eat."
- Travel date: Sun 11th of March 2007
Pool was dangerous for children.
"We stayed at the tenerife princess wc 12/2/07. The hotel was very clean but in need of a re furbishment. The rooms were very clean but the electricity sockets appeared to spark. The food was very good too and entertainment was ok but a bit repetitive as in the same band played 3 times during our week stay. The heated pool was nice but unsafe for small children. It started at 0.4 metres and dropped on a step to 0.8 metres with no warning line e.g different coloured tiles etc, this is dangerous for small children and also a lot of adults fell as they were unaware. I enjoyed my holiday but would not rate this as a 4* Thomson platinum compared to the Bahia and Guyarmina i found this hotel very dissapointing."
- Travel date: Wed 7th of March 2007
We should of taken notice of the bad reviews.
"From the outside it looks 'tired' and, except for the public areas this hotel really does need a face lift, it is not a 4 star platinum as Thomson would have us believe. The rooms are large and bland, the bathroom was pathetic, a large rigid screen along half the bath was meant to be the shower curtain. This resulted in us having to climb into the bath to reach the mixer taps. The plumbing for the bidet that had been removed could have been uterlised for a seperate shower. The outside balcony was in poor condition with the walls looking as if mortar bombs had struck them. The overflow from the upper balconies emptied onto our balcony and everytime the staff watered the balcony flower beds the overspill formed a puddle on the floor of our balcony as the tiles sloped away from the drain!. Cracks in the precast concrete balcony walls were a concern, especially when they are above your head. The old style gold coloured aluminium roller patio doors are long past their sell by date - The Volcano next door have replaced all of theirs. The gliders on the doors are non existant and the opening and shutting of these doors cause tremendous noise even if one tries to close/open the door quitely.
The food was very good and all the staff except the reception were very helpful.
Although we paid for late occupancy when we booked we were 'locked out 'of our room at 11.45hrs on the day of departure! a cleaner allowed us access and we found a note had been put under our door during the hour we had been away stating that we would have to settle our 12 euro bill and then our door card would be programmed to allow us back in until 6pm!.
This hotel has a 'nickel and dime' attitude towards guests, pay extra for the safe and a deposit for the key - no you cannot charged it to your room account, it must be in cash!. The list goes on. We promised ourselves a good holiday and that nothing would upset it. We were very disappointed and Thomson's will get a full critque. I would stress that no claim for compensation has or will be made, we will just ensure that we never book at that hotel in the future. Each has a personal experience, but from what others said on the way home yesterday, a fair few had problems!"
- Travel date: Tue 6th of March 2007
"When we first booked this hotel we took a look at the reviews on the internet and almost cancelled immediately we are so pleased we did not,
The hotel is fantastic, the food is fab it is in a cracking location and the hotel is spotless.
The only thing we cannot comment on is the entertainment as we went out every night.
please do not be put off by other peoples comments please try it for yourself you will not be dissapointed"
- Travel date: Sun 4th of March 2007
In desperate need of a refurbishment
"My family and I stayed at this hotel for a week in February 2007 via Thompsons Platinum Range. We were so disappointed with the hotel as the brochure advertised 4T's. The hotel is in desperate need of a refurbishment particularly the bedrooms. The beds and bedding are in a disgusting state. The furniture is falling apart and the hotel generally looks shabby. With 2 teenage girls we chose this hotel for the heated swimming pool however on arrival the only pool heated was the children's pool which was too shallow to swim in! We stayed on a half-board basis but after talking to other guest we realised that the other European travellers had all inclusive packages for 1 month the same price we paid for a week. All in all it was a rip-off and I would not return to this hotel if they paid me."
- Travel date: Thu 8th of February 2007
"We have just returned from this hotel, had a great time.
We didn't experience any problems at all. Room was cleaned daily and everywhere within the hotel was clean. Even though a couple of our party were fussy eaters there was always something tasty for them to eat, excellent selection of food. One of the swimming pools is heated during winter and we spent many happy hours in the pool.
The only fault that we found was the evening entertainment. At 8pm there was a kids mini disco and then nothing most evenings until 9.30pm when there was a parrot show ect. Then approx 10.30pm there usually was the main cabaret, the cabarets were very good but by 10.30pm we were tired after being out and about in the sun all day. We always stayed for the cabaret but felt that that the show could have been put on earlier.
The location of the hotel is excellent and so close to the seafront where you can walk to the right to the centre of Las Americas and to the left to Los Cristianos. We personally liked the Los Cristianos beach and swam in the sea there.
We went on some tours, aqualand, loro parque, Mount Teide and on Christmas day we went of a Freebird sail and saw plenty of whales and dolphins. Excellent way to spend Christmas day. We thoughly enjoyed all of the tours and would recomend them, we booked them through the Thomsom rep.
All in all a good Christmas time."
- Travel date: Sun 31st of December 2006
Very enjoyable week
"Hotel Tenerife Princess Playa Americas 14 November 2006 - 21 November 2006
I have just returned from a very enjoyable week at this hotel. I was feeling worrid as I had read some bad reports on this hotel. We were pleasantly surprised, the hotel was in an excellent location, excellent food and it was a pleasure to stay there for a week. The rooms were clean and well presented but maybe lacked a little storage space. I would certainly recommend the Tenerife Princess and will definitely return to this hotel."
- Travel date: Mon 27th of November 2006
don't go here if you are expecting luxury
"We were booked on a Thomson platinum pricebreaker 4* holiday with this hotel as one of the 3 possibilities that we could have been in.
On arrival, we waited with everyone else to be given our room key. There were dead cockroaches on the floor of the reception.
There was an odd smell coming from the stagnent water feature in the foyer.
The room was a weird shape with the Tv in a place that would not be able to be seen from the bed! The bed was a small double put into a gap that was meant for a king size so there was a gap between the bed and the side cabinets.
The bathroom was very "tired", the bath had chunks of enamel missing from it and there was mould on the silicone and strips of wood missing from the door.
The restaurant was very busy with people dining in shorts and vest tops! (not the sort of dress code expected of a 4 * hotel)
We were told we had to pay for all drinks at the table and could not charge them to the room bill!
After what was a very dissappointing first evening meal we went to the bar for another drink, the place was dirty and the waiters were a little put out that we wanted serving! the tables needed a good clean, despite the lack of guests drinking in there.
We spent a sleepless night in the room, it looked over the service alley and there was activity all night with the bins then being emptied at 6am!!!
directly outside the room was a very noisy ventilation duct that was working 24/7.
After breakfast we saw the rep and arranged a move to the Vulcano next door, a four star hotel that was at least 2 stars in front of this one! ( see my review of that hotel)
Would not go back here if we were paid to, thought that all 4 stars were the same but was very dissappointed to find not."
- Travel date: Sat 28th of October 2006
"just got back from here had two weeks at this hotel and had a great time, the hotel room was large and very clean could do with an update but it was fine, the staff were very helpful and the pool area was great, you could always find a sunbed altho some people qued up for a bed when the pool opened at 8 am, food at this hotel was amazing lots of selection and they had theme nights as well, lots of sea food every night as well, whatever your taste it was there. location was good as well only 5 min to beach. weather fantastic did not go below 83 deg for the 2 weeks and the last week was in the high 90s the sea was lovely to swim in quite warm. entertainment was ok good variety but we always went out to local bars etc. as the drinks were quite pricey in hotel which is norm for most hotels !!!! happy hour is 4 til 5 pm so we made use of that as the drinks are half price and they give you very generous measures , pool bar was good as well as pool restruant so we had no complaints at all we stayed on 2nd floor and had good pool view, brilliant holiday in all."
- Travel date: Sat 14th of October 2006
Hotel good but playa de las americas has another major concern for me
"Stayed in Best Tenerife hotel, good hotel for the price, clean, staff very friendly and helpful ideally located for beach and nightlife lovers
But Las Americas has a bigger problem imo, which i felt i wanted to share with others to see if i was the only one who had been to Tenerife, not to be bothered by this issue. Being hassled, bothered, hounded, however you want to call it, this is how it felt for the whole week, the minute you step outside your hotel the problem begins, you go into a shop to browse immediately you are being hounded by the shop assistants, do you want to buy this, buy that we offer a discount, most shops we went into, this was the norm, eventually we decided against going into to most shops because of this harassment, even a stroll along the promenade is a mission with the African boys selling anything from watches to sunglasses, bags to jewelry, and at night weed or drugs, and there is loads of these guys, every 5 minutes bothering you, i have all the patients in the world, but this just got up my back, it got to the stage you dreaded going anywhere because of it, i know they are only trying to make a living, but when you have 3 of these guys on the same terrace in a bar selling the same stuff, with them all bothering customers it is frustrating, period.
Then the main bars and clubs in the area at the Veronica, the minute you hit the area promoters are there trying to get you into the bar they are working/promoting for, and there is a number of them at times refusing to let you past until you acknowledge them, wanting know why if you say "no don't fancy O'Neil tonight" why you don't, it is constantly there. Me i like to go into one bar, then another try a few of them out, there is enough of them to do that there, but doing this is going to cost you, the drinks in all of the bars in this area is 6 euros for 1 or 10 euros for 2, yes they give you a receipt,to comeback with the same or some other night, but it might not be my ticket, i may not want to stop in there for more than 1 drink, but you feel pressured or obligated to do so, but the promoters in this area are a joke, and for me this sums up the problem with this area, you are consistently being hounded to buy something even if you are clearly not interested.
For some this might be a minor niggle that isn't a problem, but the majority of people i spoke all had the same issues, and would put them off coming to this area in the future, if it isn't looked at and sorted soon it may be too late, there are other destinations that are better, with the same good weather without the hassle.
I thought i would warn people going to the area for the first time of this problem at least you are for warned of it, such a shame because it is a nice area "
- Travel date: Wed 13th of May 2015
stay away from this hotel.
"Terrible hotel, first room we had was 527 when you opened the balcony door you looked onto a wall, second day we got a change, food disgusting and waste of money going all inclusive, the local brand spirits would rot your gut and the wine was like vinegar. Restaurant manager ride and unfriendly as were most of the restaurant staff. Public area toilets a disgrace, holiday rep rude and very unhelpful, never again and would advise anyone to stay well clear of this hole"
- Travel date: Wed 18th of February 2015
hotel from hell
"Started our holiday on 12/05/2014 hotel is a building site with noise, food was awful all hot food was cold, meat was raw, room was not cleaned to any star rating. for an all inclusive holiday with chaos among the staff it was a disaster, the first choice rep could not get anything done, and never once did we receive an apology from any one, reception, restaurant manager and hotel manager after 6 complaints two of which were written. will never recommend this hotel to anyone"
- Travel date: Thu 29th of May 2014