32 Traveller reviews from Holiday Watchdog
lovely hotel, lovely staff, great location
"Lovely hotel, exceptionally friendly staff, Maria is a star at Public Relations. Beach front great location, buffet style food good and drinks reasonably priced for a hotel. Sea views are by far the best rooms , We had an adequate pool view. 2 of the 3 pools were very cold when we stayed.
Entertainment on most days was very good especially the resident duo Panache who were excellent. Chill out terrace lovely with Jazz band on early evening on a couple of occasions.
Keep fit and wellness program excellent Kami was a star, pitching it at the right level and length of 30 minutes. Could feel my energy levels going up daily. Would have liked an iron and kettle in the room but these are minor issues. Would recommend this hotel"
- Travel date: Tue 8th of March 2016
ability to book the room number of your choice
"We were pleased to receive an email from maria to thank us for filling in the feedback at the hotel.since then we have booked our third stay at your hotel,on our booking form we have requested room 423,as this was the best room we have ever experienced!we enjoyed our last stay for two weeks so much that this year we have booked three,looking forward to our holiday. best wishes to you all for the new year Linda Goodwin"
- Travel date: Sun 5th of January 2014
Nice chilled holiday
"We went for two weeks 6th August till the 20th. Fantastic and clean hotel. Adults only. Service was great, food plentiful and something for everyone. We booked a sea view room and got a corner room which had a massive bed in it and a lovely view of the beach and sea.
Go out of the back door of the hotel your straight onto the beach, turn left or right and there are bars and restaurants everywhere. One problem is people trying to entice you into them.
We had a late flight back and tried to extend the room till six but they were fully booked and we could only have a thirty minute slot in a courtesy room which turned out to be twenty five minutes due to people extending their time. So when you book the hotel book the room extension if your flight back is late.
The bars in the hotel are well kept and you get the usual Spanish measures of branded spirits, bear in mind the chill out bar is two Euros more for a drink so when you're in another bar check the price on the receipt as the waiters get confused. They do a privilege thing where you can go into the privilege lounge and get free drinks. Use some loungers near the rectangular pool and eat in another restaurant for free. If all the bars were free it would have been worth it for us so we didn't bother.
There are three pools all decent size and the two big ones are unheated, but nice when the temperature hit forty six degrees. Don't reserve sun loungers before 10 AM as the towels will be removed along with any items left. The pool bar is handy during the day for a snack or drink. There is a waitress walking round to take orders but you have to catch her eye as they don't pester you.
We did two trips one to see the pilot whales and saw plenty but no dolphins. Book through Thomson you can get it cheaper, here's why. You go on the Catamaran F13 with less people and more importantly no kids. You get unlimited drinks both soft and alcoholic and a meal. They stop in a bay on the way back if you want a dip in the sea. I can highly recommend that trip.
The other trip was Tiede by night, you go up the Mountain and get a meal and then see the sunset with a toast of Cava, then a guide of the stars with the constellations, you can see satellites passing overhead, they tell you it may get chilly up there but that would depend on the time of year as it wasn't cold for us in mid August.
All in all a really chilled out holiday and we would recommend this hotel.
- Travel date: Tue 27th of August 2013
Shame about the food
"We have been to this hotel before - some 10 years ago. It has recently been tastefully refurbished and modernised. Staff very pleasant and in particular restaurant staff who were very responsive and extremely friendly. Entertaiment best we have experienced for a long time BUT the food was really disappointing and undermined our overall experience. It was low quality and very basic. Sandwiches for breakfast !!! This is not a 4 STAR HOTEL unless and until they significantly improve the food "
- Travel date: Wed 17th of April 2013
great new year
"this hotel is lovely from the outside areas, but the dining room is far too small when the hotel is full, we had to wait for a table for every meal, sometimes as long as 15 minits. "
- Travel date: Mon 21st of January 2013
"we have just come back from h10 what a nightmare gave us a room in basement nowhere near the lift dark and dingy asked for a move which took 3 days our first meal was cold as was the breakfast complained to the waiter in attendance to no avail we then complained to thomson reps who tried but failed to get any improvement. then our towels were changed to two dirty towels that looked like were used for the toilet. were charged for other peoples drinks which we got refunds for but no apology then entertainment more for children avoid this hotel it is not 4 star more like 2 star."
- Travel date: Sat 22nd of December 2012
Would recommend this hotel
"Stayed here for one week, prior to joining the "Destiny" cruise ship. Excellent room, although a chest of drawers would've been useful. Quiet, clean and a good full bathroom/shower. Wonderful buffet restaurant, clean and very efficient staff. Entertainment very pleasant, and a couple of evenings it was excellent. Daytime activities very varied ....and had great fun being beaten at boules on the beach by the Italians who, of course, are champions at it. All good fun, and not one negative comment to make. Fantastic swimming pools and hotel excellent with easy access to everything. "
- Travel date: Thu 23rd of February 2012
A nice hotel, but.......
"We were planning to go to Tenerife to celebrate our wedding anniversary and after looking at the impressive photos of the H10 Gran Tinerfe on Thomsonâs website we decided that was the hotel for us. When we arrived at the hotel, we were told that our room wasnât ready and were given a glass of cava while we waited. When we were given the key to our room, number H8, I wasnât expecting a great sea view as we were on the same floor as reception, but I was still hoping for the âwow factorâ when we went into the room. What a shock we got! The room was dark and dingy, the furniture was old and badly chipped, and the walls were dirty and in need of re-painting, completely opposite to the lovely light, modern rooms that we had seen on Thomsonâs website. I would say the standard of the room was 2 star, completely unacceptable in a 4 star hotel. We went back to reception to let them know that we wanted to change the room. We spoke to someone who had a surly attitude, very unpleasant and unhelpful; she told us that there was nothing she could do until the next day. We were made to feel really unwelcome. When we went back to the room we discovered that the toilet did not flush so we had to go back to reception to report it. This time we saw a young woman who was very sympathetic and appreciated how upset I was to have been given this room, especially as it was for our anniversary celebration, and she promised us that the next day we would be moved to a âvery nice roomâ.
The next day we went to reception to organise our room change. There were four other people there, all for the same reason. One woman in particular who was travelling alone, had booked a twin room with balcony, but had been given a room she described as a cupboard with no balcony, and she had had to put up with that for four days. We thought it was inconvenient enough being unable to unpack for one night, but she had been living out of her suitcase for four nights â what a way to treat guests! Itâs a disgrace and completely unacceptable. Having seen reviews on the Gran Tinerfe, and having spoken to other guests at the hotel, it seems common practice for this hotel to ignore the details of the type of room guests have booked, putting them into rooms without balconies, or like us, into unrefurbished rooms that are in very poor condition. I assume it is the policy of the hotel to overbook which causes this problem. Generally those working on reception were not very friendly, but I suppose it must be difficult for them if they have to deal with complaints about rooms on a daily basis.
Now to the good parts of the holiday: We had to wait until about 2.00pm on the day after our arrival, but our room was changed and we were certainly given a âvery nice roomâ. We were given a junior suite, sea-view, on the seventh floor. This room really did have the âwow factorâ, huge, light, modern, just like the photograph on the website. There was a sofa, coffee table, television, mini-bar and balcony in the lounge area, plus a window in the bedroom area which had a very large, comfortable bed. There were two wardrobes, one opposite the bathroom and one in the bedroom area, so plenty of storage space. The bathroom was really spacious with twin wash basins, a wet room style shower plus a bath, it was all absolutely perfect. Although we felt that we had lost the first day of our one week holiday, we felt that we could now start relaxing and enjoying our time in Tenerife.
The position of this hotel is perfect, right on the beach, with easy access from the hotel. This is one of the reasons we booked the Gran Tinerfe as many hotels in Tenerife, have quite a trek to get to the beach.
The restaurant was very busy, which is to be expected in a hotel of this size, but there was never long to wait for a table and we found the waiters to be very efficient. The restaurant is nicely set out with tables for two. The food was fine, the breakfasts being particularly good with so much choice and something to please everyone.
The chill-out bar was lovely, very new and modern. The twin sofa-style day beds were very popular, usually all taken by 9.00am, the only time we managed to get one was at around 3.30 one afternoon (we like to chill-out on holiday and are not very good at getting up early to grab the best beds!) However, there were plenty of sun beds around the three pools, and there was never a problem finding a couple of free ones whatever the time of day.
This is a nice hotel, but it is very unlikely I would return because I would be concerned that the holiday would begin badly again, and for the same reason I would not recommend this hotel to anyone. If you do decide to book the H10 Gran Tinerfe, just be aware when looking at those beautiful photos of the rooms, that what you see is not necessarily what you will get!
- Travel date: Sat 24th of December 2011
Great accommodation BUT
"Well firstly i have to say my Wife and i loved it , it was a great hotel . Spotless and friendly . Rooms were excellent. Cleaned everyday fresh towels no 2 day using before changed . This is not one of those reviews which will go on for ever so quick 1 pointers for those who just want the basics.
1. Great Location 20 mins from Airport, Night Life is only 10 minutes either way .You must try vivo beach bar right by the Hotel (by beach to the left)and meet the legendary BARRY SPARKLE .
2. Kid free (sorry for anyone who has little ones as nobody under the age of 16 is allowed there couples an families only).
3. No cash used as they give you a card with your name and room number on . You cannot buy drinks or anything without this and you are charged at the end of your stay .Soft drinks are dear Â£2.20 for a small coke .
4.It states you get pool towels , which you do but it will cost you Â£15 to use them during your stay
5.Plenty to do loads of trips going
6.Eating out is reasonable ( avoid the restaurant Aberdeen Steakhouse out the front of the hotel an to the left of the hotel food very poor )
7.Shortys Bar owned by English and do good breakfasts an food to order, really friendly follow the same way to Aberdeen Steakhouse but keep going next to scooter hire place
8.Finally Hotel average for a 4*
Some downsides to this but you will find that on any holiday . We will be going back again as the Location and Hotel were excellent even if the food was not.
- Travel date: Sat 13th of August 2011
"My husband and i have just spent 2 weeks at this hotel lovely hotel clean as well as pool areas, shame that the food and staff let this place down as location is really good to, if using this hotel i would recommend room only as we paid half board and had to eat out so it was a very expensive holiday.Staff just do not seem to be interested in you, apart from the cleaners and pool attendant they were so nice.
- Travel date: Thu 23rd of June 2011
Lovely hotel would recommend
"First, before my little complaint I would like to say I would highly recommend this hotel.
We booked a sea view room which we paid extra for. On arrival were told our room was on floor minus two. Which turned out to be a basement room with no balcony. To say the least we were not happy. We returned to the reception with our cases to complain and was told all other rooms were full but to return at twelve the next day and they would change our room. We were not disappointed, the room was brilliant what we expected at first!
Hotel is very clean and staff more than helpful. Food is plentiful although alittle bland, that is if u like spicy food. The pool areas are very well kept and more than enough space for everyone.
Overall a very pleasant stay. We will be returning again, hopefully next year. "
- Travel date: Fri 29th of April 2011
Tatty room, surly service
"Rooms tatty, staff surly, not the quality one expects from a 4 star hotel. Poor communication skills. The renovated rooms were only slighly better. We even got a towel with holes in it! Flash reception but unprofessional staff."
- Travel date: Mon 21st of February 2011