155 Traveller reviews from Holiday Watchdog
Value for money
"We went to this hotel after going to Tenerife many times.upgraded to all inclusive on arrival.for three star was value for money.food good nice friendly staff.great location.been in four star hotels which weren't as nice.just booked to day to return in Sept.looking forward to it"
- Travel date: Wed 10th of August 2016
Avoid this hotel
"The staff at this hotel with a special mention to the waiters are appalling. If you refuse to upgrade on arrival you are treated with utter contempt by all staff from managers all the way down to waiters. Because I didn't "upgrade" on arrival we were not entitled to a drink of any kind including water with our meals..pointed out by a smirking arrogant waiter who just angered me every time I saw the shifty little man. Pay to stay at a hotel but then pay again to receive any sort of service..rip off..spoiled what otherwise was a good holiday when we went out..Do not stay at this place."
- Travel date: Sun 26th of June 2016
not a great place. .
"Not a great place you had to rent a kettle for fifteen euros and ten deposit week kettle naff had to take it back. sunbeds charged didn't bother in end went to clean beach nearby, spent most of time out of hotel didn't want to be stuck on balcony just enough for two chairs no table or space. got stuck looking at fire escape on corner near our room 3rd floor. lovely view that was end of building . hubby didn't like breakfast went out to eat they offer you all inclusive as soon as get there glad we just did b and b. no air conditioning, beds not too bad, had worse, all clean staff not friendly really . would not go there again plenty others further up road better areas at top. bar took no cash they work on credit/debit up front payment card options only. went to local bars we knew better at those. "
- Travel date: Sat 4th of July 2015
What a joke!
"We arrived at the hotel to find no air con in the hotel what so ever! After expecting it in the room as it started on the website we was told only superior rooms have air con, and we couldn't up grade because they wasn't big enough for a family, jet2 rep suggested putting our kids on the floor! Then after hearing from other guests that the rooms actually could sleep about 6 people!! The superior rooms were nice but I'd say they just standard because the rooms we got was from the 1980's!! The inside bar that's on the website wasn't open either so unless you got outside before 8pm you couldn't sit anywhere! 1 bar for the whole hotel! Food was so so for all inc same stuff most days but at least it was hot, and it was hot in there because there wasn't any air con anywhere!! Kids club and entertainment was really good to be fair.
All inc finished at 11pm and you couldn't pay with cash at the bar only card which was awkward if you fancied a few more drinks.
Had to queue for sun beds at 8am otherwise you couldn't get a sunbed.
Jet2 reps attitude was terrible and will not be flying with them again "
- Travel date: Wed 30th of July 2014
worth every EURO
"Having stayed at the hotel 5 times, i have nothing but praise for it, having worked as head concierge in a London 5 star hotel for 21 years. Guests must remeber this is classed as 3 star, i think it should be 4 but then again it is let down by having no hall porters. I shall be returning on 30 November and will have my birthday there 5 December, look forward to seeing you again regards J D ROWE"
- Travel date: Sun 27th of July 2014
"I don't understand the moaning complaints of your reviewers.we have stayed in the Dacil twice. DEC '12 and March '14. absolutely no gripes on food or any other aspect of staying in a 3 star hotel.
your other reviewers must be living in an annexe of Buckingham palace."
- Travel date: Thu 27th of March 2014
Great hotel, awful food
"Have stayed at the Princess Dacil eleven times, we really enjoyed the food and the quality of service and cleanliness up until the year that they started all inclusive then everything went downhill. We said we would never go back and after going to another hotel several times we had a look back in the Princess Dacil and saw that a lot had been upgraded so last October we went back there. We had a great holiday, the hotel was back to being very clean, the food was good and the staff were once again very friendly. However this year when we went back in September for 18 nights we were a bit disappointed, the rooms were spotless, the towels clean every day, the sheets changed twice a week and the staff were very friendly but the food was awful. We always go Half board, the breakfast was usually cold or undercooked and the omelets, which were previously always cooked fresh for you, were now cooked in bulk and left in a pile looking very flat & dejected and usually cold. There were no longer rolls in the morning and although a napkin was provided to hold the bread while you cut some for yourself the majority of people just used their bare hands to hold it, not very hygienic. The evening meal was either overcooked, undercooked, tasteless, or very salty and very repetitive, although there were rolls in the evening. This was just as well as my husband just had a roll on cheese for his dinner on many occasions. I am not a fussy eater and eat almost anything but even I struggled this year to find something to eat. I must say though that the selection of fruit had improved. We did not have many drinks in the bar as we prefer to go to local bars and chat with the Canaries people many of whom have become good friends over the years, but I will give a vote of thanks to Luis the bar manager who always makes us feel welcome. We were given a room with a terrace but could not use the terrace or open the glass doors because of the constant heavy smoke coming from the room next door. Unless the food improves I am afraid this will be our last visit to this hotel which is a shame because we love the location of it.
- Travel date: Sat 12th of October 2013
Avoid this hotel at all costs
"We went with an open mind after reading many,many negative comments. Sad to say they were right! The hotel was a very poor 3 star. Patio door that didn't lock, no air conditioning or fan in room basic room amenities (no hairdryer), no table on very small balcony only 2 plastic chairs, no fridge to rent,no a/c in hotel foyer or restaurant (use the term loosely)so it was like walking/eating in a sauna, unfortunately the list goes on. The beds by pool were dirty with many having broken slats, the food was absolutely appalling & I am not a fussy eater but I do like quality food of which there was none.The beds were rock hard which resulted in backache all week. Avoid this hotel at all costs!!"
- Travel date: Wed 4th of September 2013
Our second visit
"We have just returned from our second visit to the Sol Princesa Dacil (23rd July to 30th July). Again we had a lovely holiday. The hotel was immaculate. The food was fresh, well presented and varied. We particularly enjoyed the fish dishes. There was something for everyone. The rooms were very spacious (we had a twin room with lounge). I wouldn't go as far as to say that the staff couldn't do any more for you, but this is a big hotel with a lot of guests. The restaurant times were perfect. No rushing for breakfast, it was open until 10.30am and then lunch from 1pm and evening meal from 6.30pm till 10pm. The entertainment was fantastic. It started with games and things for young ones and then they were encouraged to settle down and enjoy the shows. We were completely entertained. During our seven night stay we saw Shaolin style gymnasts, a snake show, a latin singer, and an eagle show, a Grease show put on by the staff, chinese acrobats, who were amazing, a parrot show and more. There was a guy who seemed to be in charge of entertaining everyone and I don't know his name but he played the part of Danny in Grease and he and his team worked so hard to keep everyone entertained. It was funny when he had a couple of well earned/deserved nights off we kind of missed him. But other staff did equally as good a job in his absence. The pool bar staff where really quick to serve and again it was nice to see familiar faces from last year. Overall great holiday and would go again at the drop of a hat."
- Travel date: Fri 2nd of August 2013
"My partner and i have just spent ten days at Sol Princesa Dacil,it is the third time we have stayed here and unfortunatly it will probably be the last.
This is a lovely Hotel. A good position,great ,Friendly Staff,(i would single Louis the bar manager out for a special mention, A lovely man)
spotlessly clean and all in al a very nice friendly place to be.
BUT!!! last time we were there(Feb 2012) there were people walking around the dining room with clip boards sampling the food and writing things down, we assumed this was just making sure everything was up to standard.
How wrong can you be It was obviously a cost cutting exercise,because NOW the standard of food served at this Great hotel,is not even fit for a soup kitchen,it is AWFUL.
Lamb chops you couldnt get your knife through, let alone your teeth,Ditto Potato's. Perch in Saffron,sounds exotic,It was unidentified strips of fish in yellow water, no tast to it just bland,and this theme carried on to every dish,it was either cooked to death or raw,nearly always cold and tastless, unappitising and bland.
We were SO dissapointed because in EVERY other way this is a great Hotel.
I hope someone in authority reads this review and makes some changes, and soon. People we met there who are also regular visitors,were also grumbling about how bad the food had gone.. Alter it soon Sol or the good will these regulars have for Princesa Dacil will fail "
- Travel date: Sat 25th of May 2013
Just think twice about what you want on your holiday before going here.
"Having just returned from a holiday here I am saying never again. We went all inclusive but have returned wondering what that actually meant. Firstly around the pool there are slated plastic sun beds and a FEW canvas sun beds. You have the option to pay for a sun bed cushion each day for â¬1.50 each. The canvas beds are taken very quickly by people queuing to get in to the pool area when it opens 8am beds gone before 8.05am. There are 9 small tables to go beside your sunbed again if you're not there for 8am you have no chance of having one. The pool is ice cold and rarely used. There is no towel exchange here unlike most other all inclusive hotels. We had to go out and buy towels.
Entertainment is nearly non-existent and in 10 days saw 2 showings of a snake show and an eagle show. The hotel team are lovely people but have no enthusiasm or motivation, maybe due to the majority of clientÃ¨le for the hotel being elderly. Certainly not a place for young people. Piano music for an hour in the evening. No entertainment for young people at all.
Many people were sick whilst staying here including ourselves, could not eat any food for 3 days, however on the day of leaving having checked out at 12 noon as expected by the hotel on going to the pool bar for a burger at 12.30 was told that all inclusive had now run out it runs out at 12 on the day of your departure and we would have to pay. Bar staff had a list of room numbers to check. Very petty on behalf of the hotel.
The rooms were clean enough but beds incredibly hard.
The dining room is very likened to a school dining room very basic and bare. no table clothes or waiter service of any kind. Food edible but a case of "can you guess what it is yet" Food outside the hotel in the many restaurants is very reasonably priced and became the preferred choice for us.
- Travel date: Mon 18th of March 2013
"We stayed here just last week (Feb 19) for a week over all very good staff very friendly, hotel very clean, food plentyfull breakfast bacon and egg could be a bit warmer we were alinclusive don't do that much but this hotel lent us towards it good meal times very relaxed place, rooms we were in very spacess we are 2 couples 60+ in a room for 4 plenty of room, if going back to Loscristianos we will certainly consider tis hotel. "
- Travel date: Thu 28th of February 2013