Catalonia Punta del Rey
30 Traveller reviews from Holiday Watchdog
Great Family holiday
"Rooms were cleaned everyday lovely white towels restaurant food very good and pool snack bar great choice also. Kids club was very well run and entertainment also good family fun. Staff were so helpful and pleasant there were 10 of us adults and children. Good location good bus services to places and a BIG THANK YOU TO ALL. "
- Travel date: Mon 18th of April 2016
ok but dated
"Stayed a week at this hotel in Jan 2016.
More like a three star hotel.
I had to move to another room on my second night because of noise from the show room which was extremely load.
Reps were pretty useless and not the brightest of individuals.
Some of the reception staff were unpleasant and not at all helpful.
Room was clean and a nice view of sea (in first room I was in !)
Food in buffet was good and plentiful and the catering staff work very hard to please you.
Short walk across road to the sea view and short distance to a nice promenade.
Good for buses that were a short distance across road. Also, newsagent and supermarket close by.
All in all, ok as a budget hotel but not a four star and fine for a short trip (Max one week)..
A very honest review. (Also, you must use the safety box in room as theft is possible and has happened!).
- Travel date: Thu 4th of February 2016
"We have stayed at this hotel 8 times and are due to stay again in august. it is very clean food is good and the staff are very friendly, the animation team are absolutely brilliant and work very hard to make your holiday enjoyable, admitted there is not much to do outside the hotel but if you are looking for a relaxing holiday in the sun then this is it, there are trips from the hotel to the water park and Siam Park and plenty of buses outside the hotel so don't listen to the negative reviews."
- Travel date: Sat 4th of July 2015
stayed there over Xmas for 2 weeks
SPOILED THE FESTIVITIES by such a horrible place
awful!!! never again!!!
it is certainly NOT a 4* hotel but 2* the most
staff very unfriendly and seemed very unhappy with their job
very dirty < found few cockroaches in the room> but still would not put us in another room
rooms very small and if there is 3 of you they will just put an extra bed in the corner but then the access to the balcony is very restricted
the "Atlantic pool" the main attraction for many has been out of order for the past 2 years
food tasteless and cold
very limited choice and long ques for the restaurant
evening entertainment very poor mostly ( 10 nights out of 14) badly done by the 3 members of the animation staff
ques to the bars in the evening 20 people long when 1 or 2 people serving with no rush
very poor selection of drinks
nothing to do for kind
we go to the Canaries 2 a year for the past 16 years but we can honestly say that this is the worst hotel we have ever stayed in
would not send my worst enemy there
Las Caletillas is awful as well like a ghost village with no other hotels ( all closed down) and lots of empty run down apts with broken windows "
- Travel date: Wed 4th of January 2012
Initially hesitant, but turned out to be the best holiday ever!
"Just like most of you, I came here a few weeks ago to read the reviews about Hotel Del Rey. And, just like most of you I was somewhat hesitant, if not horrified.
Thankfully, everything turned out to be absolutely brilliant and we've had one of the best holidays of our lives. We don't usually do package holidays (this year was an exception) as we like to have a bit of independence, flexibility and prefer to spend time in an active way. This is why we went only for 5 nights - in case we didn't like it. Having arrived back home a few hours ago I can say with confidence that I would not mind going back, even tomorrow, for 5 more.
Now, all the facts!
Getting to Del Rey:
If you are flying to the southern airport then get bus number 111. Costs around 5 euros per person one way. As you exit the airport there is a tourist information office - get your bus schedule and maps there.
An alternative is the taxi service, but you will pay between 50 - 60 euros. Most people chose the taxi, but I think it's a waste of money. Forget about haggling too.
Las Caletillas is somewhat off the beaten track as, from what we've heard, most tourists go to the southern part of the island. The surrounding area is quiet and a good choice if you'd rather stay away from the party-hard tattooed ape types. On the other hand, if you have a driving license you can rent a car at the hotel for around 30 euros and easily get to all the tourist attractions.
Public transport is great too - there is a bus stop some 200m from the hotel, that will take you to Santa Cruz or Candelaria. Alternatively, there is a bus stop 600m away next to the motorway if you'd like to get to the southern part of the island.
Facilities and surrounding area:
Facilities are pretty good - most of the stuff listed on their website is true. One disappointment - the ocean pool is 'officially' closed and not maintained. However, on a windy day, at high tide, the pool will fill itself up with seawated and can be enjoyed (at your own risk).
Local beaches are fairly poor - just black sand that is not pleasant to walk on and rocky oceanfloor. It's great for a walk, the sights and a bit of sunbathing but not for swimming. If you want white sand and crystal-clear water then you DEFINITELY want to go to San Andreas, which is to the north-east of Santa Cruz.
Balcony, TV, aircon and a ceiling fan in (I think) every room. Beds in double rooms are actually two singles, rather than one double. Safes available, but at an extra cost (around 20 euros a week). Rooms are well-maintained and cleaned regularly.
A really wide choice of food available. Great salads, vegetarian options, few kinds of meat etc. Even though we're not big fans of seafood, we've seen frutti di mare at least twice and caviar once.
Service and staff:
Very good and friendly - if you are friendly and polite. Don't expect them to pamper you if you constantly moan. Learn a bit of Spanish to easily get on their good side.
Nothing ever went missing from our room.
Not everyone speaks English, so you may sometimes have to improvise if you don't know a single word in Spanish.
There is some sort of a performance every evening, and the quality is pretty good. Expecially kids seemed to really enjoy it. If you booked an all inclusive holiday, free unlimited drinks definitely help to enjoy all the performances :)
If you intend to sunbathe in the pool area then you may struggle to find an available sunbed. People tend to queue for them at 9 in the morning, leave their towels, thus 'booking' them and then disappear for hours. Not a problem with the hotel itself, just the guests abusing the system. Hang about for a moment and you will eventually find a sunbed.
Highly recommended - would definitely go there again and recommend to friends and family.
Not sure why the hotel got so many negative reviews, although we suspect it might be down to the arrival date. One would think that the hotel is at it's best in the middle of the season.
It's easy to meet great people, as the hotel is massive. We've met some great people there and enjoyed our evenings even more.
Feel free to send me an email if you would like more info :)"
- Travel date: Wed 10th of August 2011
"I spend a lovely holidays in this hotel, all staff is lovely, good food, but not that much variety in dessert(that sad)))). planning to came back there"
- Travel date: Sun 12th of June 2011
Adequate, clean hotel with friendly staff
"Just come back from a 1 week stay at this hotel, and felt compelled to write a review as my husband and I could not believe we were at the same hotel that we had read about in some reviews. We found the hotel to be exceptionally clean, the staff were all friendly, the food was of an acceptable standard. I am a fussy eater but always found something to my liking.There was no problem getting drinks on the AI package, the only time these were served in plastic beakers was, as you would expect in the pool area.The sea pool area was especially nice, although the pool was not full, and the area could have been improved with a toilet and somewhere to eat. However, it was only across the road from the hotel. It was quiet in the resort whilst we were there, although I would imagine it gets quite busy in the summer season. Even so I do not think it would be lively enough for the younger generation. Although, there was a group of young people there who seemed to be really enjoying themselves. It is a very nice walk along the seafront to the next resort.Do take beach towels as they are not supplied. Our only complaint would have been that the walls were rather thin, so there was not much privacy.We would recommend this resort to anyone looking for a relaxing week."
- Travel date: Tue 22nd of February 2011
"just come back from this dirty hotel all i can say is dont go the beds are dirty the pools are dirty dont waste your money stone cold food catered more for the spanish people not much going on for the brits can only get 1 drink half full from the bar the staff look at you like your asking for a free drink when you have payed up front for food and drink will never go to this hotel again it is a 2star dont no who rated it a 4 star plus they must have been drunk at the time"
- Travel date: Sun 1st of November 2009
An honest and proper review
"To all those people who leave rubbish reviews, if you after high class quality and expect to be treated by royalty then go and book a bloody over priced over rated cruise !!!!
We booked a week at this resort and we got there on the sunday afternoon. OK the hotel doesnt look much form the outside but you cant always judge on first impressions. We were met at reception by the staff who were pleasant and helpful, sorted out our room. and up we went. can i addd also that the reception area is very large and was noticeably clean and tidy. the only drawback is that it was very warm and there was no air con in this reception area.
The room was very adequate, spacious and clean and tidy. the toilet had a hygiene seal on it and the bathroom was very clean as was the balcony area. room had an aircon unit and a ceiling fan which helped during the hot nights. We opted for the use of the safe in the wardrobe, whcih was 18euro for the week, 10 euro being refuned at the end. Room also had a colour tv and telephone. Most channels were spanish but Channel 10 was the FOX channel and showed most us shows, simpsons/family guy/house/cold/case/ghost whisperer etc so werent short of something to watch now and again.
The shower was really good and powerful i might add and the rooms were cleaned daily regardless of us not putting the little door notice on the outside of the door. the cleaners were corteous and always knocked a few times before entering and they understood fine if we asked them to come back the next day!.
The food was actually very good. to all of you that complain, for gods sake you go on holiday to experience a different culture, not do what youd do at home???? but they had a wide range of fruits meats cheeses for b/fast also including cereals, toast, rolls, croissants and they ddi have sausages (albeit spanish variety), bacon, eggs, beans etc. Lunch was a varied range as was dinner, yes there was some repetetiveness during the week but they have to cater for their market and can i add that the majority of guests at the time we were there were spanish. they also had a fresh pasta and pizza service at dinner which was very nice indeed.
The pool area was spacious with plenty of room and the pool bar small but aduequate. it did get busy but the staff were always very nice and helpful. yes the pool is cold?? but when its so hot in the sun you need a nice cold pool to cool off in.
It tended to cater for the more senior holidaymaker but there were plently of young couples and families there also. there were activities for the kids duringthe day and the entertainment did their best in the evening to try and cater for all.
Overall this was a very nice hotel with friendly staff and good facilities. very clean and tidy and albeit in the middle of a little rural town, there isnt much outwith the hotel but its quiet and peaceful and great if you want a relaxing time on holiday.
- Travel date: Mon 6th of July 2009
As many of the other comments are quite...
"As many of the other comments are quite negative we accepted this hotel with some reservations - we simply wanted Christmas in the sun and had left it until late. We took our 8year old daughter.
On arrival the hotel was very clean and whilst somewhat dated we were quite pleased. Ok so some of the reception floor tiles were broken and paint was peeling in some areas but we have stayed in far worse London hotels.
The room was comfortable and cleaned daily - quite adequate for us and our daughter. The pool was too cold for us as the weather was around 20degrees and the pool didnât seem to be heated. The food was acceptable for a 'Spanish' resort and we ate ok - on Christmas Day and New Years Eve a special menu was provided which was a great thought but not really to our taste.
Overall the area is very quiet with little to do (certainly at this time of year) but we hired a car for around Â£15 a day and had great fun exploring the island.
I would certainly stay there again as despite some of the other comments - It isnât as bad as some people have made out - infact it appeared that some other rooms were being re-furbished to a higher standard than the one we stayed in.
To sum up - accommodation clean and perfectly acceptable.
Food- breakfast was fine, lunch great if you enjoy salad every day. and dinner acceptable but plenty of local eateries - great Chinese just down the road.
Other facilities - pool looked ok but too cold (December) all else perfectly ok.
- Travel date: Wed 2nd of January 2008
Having read so many negative comments ab...
"Having read so many negative comments about Imperial Travel we were very wary about booking with them. However, as their price was extremely competitive we went ahead and have no regrets whatsoever about doing so! I contacted them three or four times in total and on each occasion found them to be very pleasant and willing to give me their names (even though I hadn't confirmed that we intended to book with them).
We eventually made our booking through Leon, who was extremely helpful and phoned me back within minutes when I had a query. Our whole experience was a positive one and we would have no hesitation in booking with Imperial Travel again. They would get full marks from us!
The hotel was alright - we chose it following recommendation from a friend. The hotel staff were very helpful and the hotel itself was spotlessly clean. The location is a smallish town and the surrounding scenery was nowhere near as impressive as on the western side of the island. We were pleased that we had hired a car rather than have to rely on buses.
There aren't a great number of bars/restaurants nearby and in fact some hotel guests even chose to travel to the beach in the next town - albeit the hotel do provide two large areas for sunbathing, one on each side of the road. "
- Travel date: Tue 20th of November 2007
Like most people who have added reviews...
"Like most people who have added reviews of this hotel and holiday resort I had wondered what on earth I had let myself in for prior to my vacation. However I must say that it isn't (hotel) as bad as some have said.
I stayed on an all inclusive basis and to be fair couldn't fault it. I travelled with my partner and as a young couple we found it to be too quiet and with respect, full of very old retired people therefore wouldn't recommend it to young people looking for a good time holiday with lots to do.
The resort shall we call it was a complete joke and was situated in the middle of nowhere literally with absolutely nothing to do outside of the hotel facilities. We took a bus ride into Santa Cruz to pass some time but found this to be a huge disappointment and not worth the bother.
Overall the holiday was a bit of a disappointment on the whole purely for the fact if its poor location. I wouldn't recommend it to those who haven't yet booked a holiday here although those of you who have already booked your stay don't worry too much just don't expect too much!"
- Travel date: Mon 19th of November 2007