Gran Melia Palacio de Isora Resort & Spa
13 Traveller reviews from Holiday Watchdog
5* + price not service - Sensatori Tenerife
"We're really disappointed with the Sensatori Tenerife resort. We've tried both Sensatori resorts in Turkey and also Crete and there is simply no comparison and they are 30-50% cheaper. Room smelt really damp and the sofa bed on offer for 2 children to share is a disgrace. We didn't opt for the All inclusive package as it looked really pricey. Buying drinks from the waiter pool service is a bit of a joke. Took 35 minutes to order 1 bottle of water and then we got charged 4 euros 50 for a small bottle. The lunches have been reasonable but the evening meal in the main restaurant is poor in terms of choice and very noisy. It's certainly anything but relaxing. The infinity pool is impressive though... Overall not our best choice and certainly not worth returning. "
- Travel date: 10th July 2016
Shambolic - DO NOT COME HERE
"I am currently here at the Sensatori Tenerife - it is a rip off, not a 5 star. It in virtually impossible to book a table at a restaurant, unless you get up at 6.30am and then you will find most are booked up somehow. You queue up for 30 minutes ta 6.30am to try and be first to book a restaurant only to be told by a machine all booked, but you can eat at the pool bar at 10.30pm ( very nice when you have kids) - before you come understand this because I guarantee no holiday form will tell you this."
- Travel date: 19th February 2014
Its not included
"I struggle to understand ANY of the positive reviews I have seen. Look through all the reviews and pick out the ones describing poor indifferent service, impossibility of booking included restaurants, lack of support from Sensatori reps, etc and you will hit the nail on the head. All I can guess (still being stuck here) is that all the other reviews are by Thomson themselves. Why do I think this? I am here suffering terrible service, I have complained constantly to Thomson, the local reps are powerless and Thomson UK have twice promised to call me and failed both times. In response I have posted negative reviews on their site - but guess what they sensor them, explaining of course why on their site they have such a positive outlook. What are the problems? Rooms are not as described. This is NOT a Sensatori hotel (I have been to Sensatori Egypt and it was great), here Sensatori is a tiny part of the hotel and we are trumped in everything by the hotels own guests, their own high-end club and their own apartment club. Net result of the 4 claimed inclusive restaurants in the evening: one does not exist, one is mediocre, one is awful and the 4th is permanently booked by people who have access to tables the Sensatori booking system does not. Even SensatoriÂ´s rep today told me she came in a 8am to try and book a table for someone and could not. How is it a 5star holiday if you have to get up at 8am to try (and fail) to book a table in the only faintly OK included restaurant - and I am not talking about booking for today or for a specific time, this is booking at all. You like the idea of all inclusive, look elsewhere. Despite spending 1500pounds above the holiday price on the all inclusive option the most common phrase I hear is its not included. Want a milkshake for the children? Its not included. Want a gin and tonic in a restaurant before your meal? Its not included. Want service by the pool? Its not included. Imagine this scene. You are by the pool and a waiter walks past and asks one family if they want anything and ignores the second. Which family do you think have paid for the upgraded all inclusive package - no suprises the one ignored is the one on the paid for all inclusive package. Fancy a pack of crisps from the bar, its not included. and the list goes on. This is fundamentally NOT a Sensatori hotel. It is absolutely NOT worth the money and if I had a choice I would advise you to look elsewhere. Sensatory Sharm El Sheik - excellent, Sensatori in general - a joke."
- Travel date: 9th July 2012
waste of money
"Reception told us to turn left then right and head for the ocean,to find our room.Not. A 5 STAR GREETING.After finding room found it to be looking over pool filled with children,but had booked sea view room.Reception both male and female argued with us that our room looked directly to the sea if you walked onto balcony and turned right.So much for 5 star treatment...They did offer another room which faced mountains,which we declined.Back to reception where a lady LISTENED and found a room on the fifth floor,but no sea view.now four hours after arrival gave in.Very nice room,very clean.The hotel is very Spanish,no signs in English.Breakfast nothing in english,Buffet joke chef says chicken when pork and vice versa.VERY EXPENSIVE.nearby great value and friendly places to eat and drink limited english but make you feel very welcome..NOT LIKE HOTEL,pevious year stayed in Sol Melia in Cuba manager welcomes you with drink and makes you welcome.Paid 1500 GPB B&B WITHOUT FLIGHTS FOR ONE WEEK.NO FIVE STAR TREATMENT"
- Travel date: 24th September 2008
"Stayed 1 week with my wife and our daughter. Excelent choice to relax. Good concept, nice service, beautiful hotel. It's localization is the ideal to relax, away from busy Playa de Las Americas, but just 15 min away. The only bad think (and it was important for us) is the lack of food for children. Nothing what so ever. And also the fact that the Oasis Pool Restaurant only serves snacks after 4 p.m. :-|"
- Travel date: 16th September 2008
"My husband and I went without the kids and would recommend the hotel for a great get away from it all break. The location is quiet, without a sandy beach, so if thats what you want you will be disappointed - the sea is really clear though and the pools are so good, you don't need the beach. Plenty of sunbeds and parasols, with extra covered areas in the massive pool. The interior is styled perfectly and I was very impressed - the fountains in the evening were fantastic. The rooms are very chic and the bathrooms are great with luxury toiletries. The staff are extremely friendly but unobtrusive. The spa is fine - my massage was good, but it lacked the personal touch. There are exercise classes and they are free and fine. We had read mixed reviews on the food, but we ate there all weekend, and had very good food - the lobster paella was very good as were the scallops. The breakfast was very good with a wide variety of choice. The bars were well stocked and the bar tenders knew their stuff. The disco is ok if you enjoy loud euro stuff. There was a good kids pool away from the main area - it had a pirates ship with water tipping buckets etc. There were also play areas for the kids. We didn't take ours, so can't reallk say any more about the facilities. We had a great trip and I would happily go back for a long weekend or short break with either my partner or with my girl friends."
- Travel date: 12th September 2008
such as disappointment
"We have just returned from our much anticipated family summer holiday at the Gran Melia Guia de Isora Tenerife. We were going to go to Jumeriah Beach Dubai but the weather was too hot for our children, so I thought this would be a safe option, same luxuries & level of service but more bearable temperatures, boy was I wrong !! The hotel is beautiful but the staff and food are pathetic. The website details a family concierge service, but there is no evidence of this, I even followed the signs directing you to "Family Concierge" but they led to a bricked up doorway. The room was nice enough, (apart from the holes in the bathroom wall exposing electrical wires ), but the beds are hard and just 2 singles pushed together for us and a flimsy sofa bed for the children. We had paid for an Ocean View room but actually looked over the, noisy, terace where loud music kept the kids awake till gone midnight nightly. Our telephone did not work in the room and despite queing at reception for up to 20 minutes every single day of our stay, ( 7 nights) the illusive engineer never did make it to our room to fix it. Also they were having "teething problems" with the air con which meant we were often greeted with a foul smell upon return to our room. We asked to be moved but were told the only other rooms available were on the red level and our children were too young, have just read that another family was moved despite having children. We opted for half board which was a buffett of the same nature every day, no variation. But lunch was the main nightmare there is only one option, "Oasis" which has a very limited and overpriced menu with no kids options at all, so we had to pay 32 euros for burnt and tasteless burgers for our son & daughter everyday (he is 2 years old, she is 7). I ordered a nicoise salad one day and it contained tuna and lettuce that was it, when I complained that it was missing ingrediants, I had the bowl snatched from me, to return after 20 minutes with a hard boiled egg thrown in, this was a joke ! The next day we sat for an hour waiting for the menu and had to ask 9 times to be served !! When the bill arrived they had charged us for 8 drinks instead of 4 and my husband said they had done this twice before with the dinner drinks, for the rest of the week we took a 60 euro taxi ride into as Americas to have lunch. So now we are home and regretting ever staying there and wasting so much money, please beware !!"
- Travel date: 23rd August 2008
"We just arrived back after a week in the hotel and had a wonderful stay.. it is beautiful, the design and level of detail is outstanding throughout with different looks and feel around the resort, SOL have done a fabulous job with the hotel. The lobby is breathtaking with a lovely welcome with cold drinks during check in. The whole hotel has an overall feel of being very Miami esque in the main courtyard with funky white beds, couches and chairs to chill out during the evening and daytime. Around the pool and throughout the gardens are pagoda sun canopy beds that you can chill out on out of the sun they were very stylish but also great for families as well as you often saw little ones curled up asleep on them. The rooms have a Bali feel to them with beautiful dark furniture and sculptures. We stayed in a Garden view demi suite and it was great with a high level of furnishings, great big bath to fit two, lovely robes, slippers, clarins goodies and excellent maid service twice a day to clean your room and turn down in the evening. The majority of the guests were Spanish with young children or couples which made for a nice atmosphere especially if you want to get away from the tourist operator hotels that attract most Brits. The main pool is a 150m long seawater infinity pool and looks stunning at night with the volcanic rocks on the sky line and late setting sun (people were still sunbathing at 9pm!). Yes it has a few teething problems mainly the service in the restaurants and the bar in the evening- it was almost terrible at some points when it was very busy. They need to figure this out to get the level up to the standard that the hotel deserves. If you went down to eat earlier the service was 1000 times better as Spanish tend to eat quite late so you got a much more personal and dedicated service. Lunch especially was the worst time as they could simply not cope with the amount of people. The hotel is isolated and you really should go here if you want to relax, enjoy the sun, eat and enjoy the luxurious surroundings of the hotel. We don't have children so can't comment on the activities but they do have a number of pools, one we found on the third day was complete with pirates ship and numerous slides and activitites which was very poluar with small children. I would opt for the half board as it is excellent value for money with a buffet breakfast with fruits, breads, cooked breakfasts, soups, yoghurts, meats and cheeses and chefs to cook you eggs, omelettes, pancakes, meats or whatever takes you fancy. There is also champagne served at breakfast included (well cava but it has the same feel while relaxing in the Japanese garden over coffee at 10.00am!). The evening meal was just as good with a large selection of fresh fish and meat cooked to your taste by the chefs on the grill along with pasta, shellfish, meats, cheese, salads, breads, soups, paellas, vegs etc. We paid about Â£35 per day for a couple for half board and it was well worth the money, especially given the selection of foods and location of the hotel. We ate in the Asian Fusion Nami restaurant one night and if you ask when you book they knock your half board money off the final bill. Overall a great holiday, lovely hotel, restaurant and bar service needs to be improved but we would go back again .. let's just hope the operators do not move in as it could really change the atmosphere of this place."
- Travel date: 21st August 2008
can only get better
"booked after much hype in the uk but checked out after 4 days as there was nothing for children to do unlike the bahia del duque. the hotel has great potential but has opened far too early and needs to iron out many problems. because it is well out of the way there needs to be more on for a five star to keep you there, like the jumeira beach hotel in dubai or the four seasons in cyprus. we were moved to red level which is great although tecnically kids are not meant to be in there so we felt a little compromised. my advise is to go but not till next year!"
- Travel date: 7th August 2008
great hotel but the food needs to improve
"just returned from a one week stay, we opted for red level which was excellent service . Beautiful landscaped gardens and magnificent pools and stuning views of the ocean. Then you come to eat absolutely rubbish. Food was very poor alongside the service. Eating in the Asian restaurant one evening and requesed the food to be cooked at the table. We had the food cooked for us and ready to eat as they served us the starter and just left our freshly cooked main course standing there. We eaten the starter they never came to clear plates away and we then eaten the now cold main. When we complained they did not want to know. The Ocean restaurant the service was very poor with the lack of training of the service staff. The food was poorly prepared and lacked finesse. They have a lot to learn with regards to international cuisine and need to train their staff more as I am sure a lot was lost in translation. By the way we are still waiting for our two glasses of white wine which we ordered on the second day for lunch the waitress did obviously not understand and instead of sendind a person over who understood english just totally ignored us the rest of the lunch. It was a disaster for us because of the food issues and a shame for the red level personell who are of a lot higher caliber maybe they should look at a restaurant in the red level because you cannot have one level of service and total rubbish food"
- Travel date: 31st July 2008
Impressive modern design
"Melia have done their research and come up with a mixture of pleasing traditional external architecture with a very modern interior/public areas. First impressions count so the view from the lobby towards the sea and the chic modern courtyard is very impressive! We stayed in the "club" rooms known as the Red Level which is a totally separate wing with its own dedicated pool and club house supported by a team of Butlers who are kitted out in very smart red/white outfits. All the facilities are impressive especially the signature infinity edge pool which runs along the front of the hotel -about 300m or so. Our room had all the usual mod cons but the terrace was very large and included two sun loungers, an informal sitting area as well as an outdoor double jacuzzi, excellent for sipping a glass of bubbly and watching the sun set on the horizon! Its a large property, about 600 rooms so expect it to be very busy at peak times. I would therefore strongly suggest paying the supplement for the Red Level which is a notch above most "clubs" in other hotels. Like all new hotels it is going through the pains of a "soft opening" (opened 2 weeks prior to my arrival) so don't expect things to be 100% perfect right now; make allowances and you will enjoy!"
- Travel date: 23rd July 2008
newest hotel in tenerife
"we live here and have watched with interest the hotel being built so just had to drive the 12km to overnight halfboard. on arrival your car is valet parked, you,re greated by concierge and a member of customer services who escorts you to a seat in reception, takes your confirmation and checks you in while you enjoy a refreshing water served on a stainless steal tray accompanied by frozen perfumed linen towels. concierge is busy taking other guests to there room so we,re invited to the bar for drinks, 10 mins later he arrives and takes us to our suite. this is where the wow factor kicks in stunning balinese furnishings the wife loved the clarins goodies in the bathroom, robes and slippers of course falt screen plasma, alarm clock you can dock your ipod into, and of course the mini bar. a 270 mtre long infinity pool fronts the seaside of the resort with another 5 pools inside, half board restaurant partially outside, like a japanese garden, 3 other themed eateries, food excellant staff spot on if just a little nervous trying to make everything spot on. nice chill out end to the night with drinks on the outside terrace, the hotel is superb as it should be its brand new. the decor and design is stunning, this is just what tenerife needs to attract upper end of the market travellers. melia have a great hotel in direct opposition to the bahia del duqe and the abama. i wish them all the best. oh yes and thanx....."
- Travel date: 20th July 2008
Top traveller tips for Gran Melia Palacio de Isora Resort & Spa
"Staff to listen to complaints "
"Try a different Sensatori resort."
Gran Melia Palacio de Isora Resort & Spa is also called
- Sensatori Tenerife
- gran melia guia de isora
- palacio de isora gran melia