20 Traveller reviews from Holiday Watchdog
4 star?? No chance
"Very poor 1st impression , air con not working in room 210 so they sent a guy to hit it with a hammer a few times who was baffled why this approach didn't fix it, also there were plug sockets ready to depart the wall , which improved on being re situated to 203, which was better!! Loose boards around the pool and loose flooring in the corridors ! Staff were mainly horrendous (apart from about 5 members who were spot on) , surly, and not helpful at all . Quite often there were queues at the bar( 2staff on duty but mainly1 ) . Food was very poor mainly , flies were there that often I thought they were a local delicacy, nothing labelled and only occasionally a decent temperature!! Ended up spending money on eating in the square most days ! There is a hotel opposite called the Sandos San Blas which is also a 4 star which is in a different league to the Vincci ( went there 3 years ago) and would be a sounder choice from any potential visitor "
- Travel date: Fri 12th of August 2016
Flys in cheese
"Beautiful room relaxing sun terraces but as for food terrible after taking note that hot food was cold I op for salad noticing fly's above salad leaves then to my hora after lifting the lid of the cheese container and taking a piece with the tongs provided found two fly's eating at the cheese I did not attempt to look under the rest of the cheese but I did report it to the waiter he removed the piece of cheese with the fly's on then replaced the lid back on I reported this to the manager and heard nothing until leaving after 10 nights stay half board we did not eat or dink in this hotel restaurant after that incident we eat out plenty of places to eat out and they are very reasonable and nice would would go back to Vincci golf if it was room only but it based on hour / half
Board or / all inclusive after contacting jet 2 who we booked this holiday with we paid Â£1434.84for 10 nights and received a refund back for Â£156.52 lol no wonder the food was so bad for that price
Mr. and Mrs. Walker Hartlepool
- Travel date: Fri 31st of January 2014
"this is a lovely looked after hotel staff very friendly we were bed and breakfast food was good and always hot would go back, all rooms have a sea view, only 10 minutes from the airport and 20 euro's in a taxi."
- Travel date: Mon 11th of February 2013
Food for thought
"Nice hotel, pity about the awful food, fine if your on a diet,and it wasnt just our opinion, we were there a week and had to eat out 3 nights which you dont always budget for"
- Travel date: Wed 25th of February 2009
The hotel is well situated with all room...
"The hotel is well situated with all rooms having sea views. We stayed in mid December when the hotel was not full and found it relaxing. The first four days had only one baby in the hotel.
The food, whilst not piping hot, was good and plenty of choice. The dishes may not be to everyone's tastes but there was always lots of salads and fruit too. Meals were self service buffet style.
A family with "free range" children were let loose on the buffet and soon had food split all over the floor. Why do parents of the under 10's not accompany their children to select food? It baffles me. The staff were very quick to clear up the spillages but they too must have been annoyed.
No sun bed rage whilst we were there which was good. A few double sun beds on the upper floor of the sunbathing area were an interesting addition with proper mattresses. The hotel was well run but the only complaint I had was the cost of the spa.
Whilst we had it to ourselves, we each paid 25 Euros for strictly one hour and pre booked the sauna and steam room. The sauna was barely warm enough to break sweat and parts of the spa itself looked rather neglected.
Pity really as it let the rest of the hotel down slightly. All in all, very good value, apart from the spa, which I think was privately run."
- Travel date: Sun 30th of December 2007
4 star building, 3 star food, 2 star staffing
"We returned from our holiday at the Vincci Golf on Friday 12th October. We booked for 7 nights half board. On arrival we were impressed by our room location, as I had emailed to advise of my wife's fear of elevators and they gave us a ground floor room near to reception. The bedroom was very nice, large bed etc, though not much space other than a reasonable balcony and large hallway, hence suspect that our room may have been standard rather than superior as booked. The wetroom style shower was very spacious, though dangerous, as the floor tiles were smooth and slippy and the waste was slow to drain and hence the room flooded every time we showered. In fairness I did not report this as I thought it was obvious to the room maids and that they would report back and do the necessaries. The hotel itself appeared to be targetted at a somewhat sophisticated clientelle and the clientelle did appear cosmopolitan despite a Spanish majority, though not your average Canarian tourist mix. The general feel and appearance was very impressive. The atmosphere and general presentation was very good, though I believe that this hotel has a lot more potential than its actual current service provision.
The pool area was fine, with good quality furniture, free lounger cushions, parasols and glass wind shields. The hotel boasted a discoteque, an indoor bar and an upstairs chill out bar. In reality, these facilities might as well not have been there. I never saw anyone serving in the upstairs bar and the downstair bar was on request at any time other than early meal times. The discoteque was uninspiring and lacked atmosphere due to the low numbers availing themselves of it's facilities.
The restaurant was well adorned, arranged and furnished. Many have euphamistically described the food as typically Spanish or Mediterranean. Although I am an Englishman, I do not pine for Fish or Pie and Chips, the general fayre was clearly locally inspired, but in all honesty I do have to observe that it was incredibly mediocre. Yes there were some lovely salads, yes unless you were incredibly fussy you would not go hungry, but alas, the overall quality and variation of food was not four star regardless of its ethnic orientation.
One of the biggest deflating factors, was the hotels location. It is a half hour bus ride on the short route (483) or one and a quarter hours on the long route (470) to the nearest major location of Los Cristianos. Alternatively, 15 to 25 Euros eachway by Taxi, depending on whether the taxi driver charged you by what the meter stated or the first number that came in to his or her greedy head!.
If you had to stay local, then the San Blas? centre was the nearest option. At night there are two main squares where the restaurents are clustered. They club together to provide entertainers. I did not try the food at any of these, though what I saw and smelled and heard comments on, appeared quite acceptable. The entertainment was typical of the island's tribute themed offerings.Some of the pubs during daytime hours appeared to attract those with the greatest grey matter challenges, so we only frequented at night.
The prices for drinks in the hotel were not unreasonable when available. We did use Netto's for snacking, water etc, despite the hotel's notices of discouragement to "bring your own"!.
The nearness of the airport flight path was of no consequence as this is on the hotel's blindside. There is a lot of local building work, but again the position of the hotel tended to shield you from any negative consequential impact.
The hotel background music was probably taken from a compilation of "Music to cut your throat to", though mercifully volume levels were inobtrusive.
So how would I summarise?. This is a very nice, quietly located, well designed and furnished hotel offering friendly services, which would suit a non scene couple with no children and a patient and undemanding disposition, looking to step off from the merry go round of franticity for a chill out period of moderate sustinence and stimulation, in very pleasant manufactured and natural surroundings in a neighbourhood which didnt live up to its own levels of semi opulence.
Would I go back?...hmm I would have to think about it....but probably not until I was sure that the human resourcing level's were sufficent to allow the hotel to realise it's doubtless true potential."
- Travel date: Mon 15th of October 2007
"I can honestly say that having stayed at 3 or 4 of the 5* hotels in Adeje area the Vincci Tenerife Golf is excellent value for money. The staff are attentive and respond to any issues straight away . The food is plentiful and although typically Spanish in style and not to everyones taste, there is something for everyone so no need to go hungry. We found the buffet evening meal to be better than some of the 5* hotels we have stayed in and the food was hot and topped up regularly, rather that filled to start with and left.
We had a double superior room on 5th floor, and it was great, very spacious , clean and with plenty of hot water any time of day. The air conditioning was good and welcome at night.
The upstairs bar could do with being open during the day to accommodate sun bathers, but this was not a major problem.
The courtesy service of a room to shower and change in on day of departure is excellent and not rushed, well worth booking.
We have already booked our next visit."
- Travel date: Tue 25th of September 2007
"I visited this hotel in August. The views across the ocean and sound of the waves crashing on the shoreline were phenomenal. Staff were very friendly and helpful. I feel that this hotel undersells itself. Its very close to golfing facilities and even if you're not a golfer yet, they have an excellent coach at Golf del Sur and its very good value. The spa facilities at the hotel are fantastic. Unlike most saunas, which are dark little boxes, this one has a massive window which overlooks the ocean and a there is a free gym, too. The food is standard buffet stuff, so not so great, but tasty enough and plenty of choice. It's a quiet resort, but it's very easy to reach Americas or Christianos by bus or taxi. The bus service on the island is great. The lovely fishing village of Los Abrigos is a ten minute walk away along the shoreline. To cap it all, it's such a friendly island. I agree with the previous review with regard to lost revenue. I will definitely return to this hotel, though."
- Travel date: Fri 21st of September 2007
Finally a place for total relaxation
"Wow! We decided to finally try a last minute deal but feared that all that was left would be the 'undesirables' and we were happily wrong. Everything was great - Room, Pool, Spa, Food, Service. We got a much needed rest. We would return in a heartbeat!"
- Travel date: Sun 26th of August 2007
Nice but quite
"We have just spent two weeks at this Hotel with our 7 and 9 year old daughters. Hotel room was very big and clean with plasma TV`s . Beds were very hard and not very comfortable though. Other downside was we were on the side of the hotel near a noisey bar which did not close until 3am. Food and staff were excellent.
Entertainment very low key with the odd game of bingo.
Hotel is situated on a very windy part of the island with nearly a chair blown into the pool but nice views and a walk at the back of the hotel. There is a chill out bar upstairs on the verrander, but only open part of the week, counted many people comming up and only to go away as there were no bar person available. Lost revenue opportunities!!! Small corrections could make this a great hotel."
- Travel date: Fri 24th of August 2007
This is definitely a hotel that has pull...
"This is definitely a hotel that has pulled up it's socks. We had a 9th floor suite with 2 bedrooms and a lounge. The cleanliness was fine (even if we found something left by previous occupants!) The maid came every day and was polite. It was a general feeling that although we were Brits (and in the minority) we had the same attention as Spanish, French and Germans.
Food in restaurant was most acceptable especially as our 7 and 10 year olds wanted to experiment with new flavours. There was definitely a bit of everything. Fresh each day and very edible. We used the pool on most days and found it easy to get a lounger with mattress and beach towel (FREE and clean each time!) However because of the wind that can come in off sea some days, parasols could not always be used.
Definitely need a car if you want more than the laziest of holidays: there are not many shops nearby. Best used as a base camp. Having just read the report saying 'waves crashing too loud' feel I have to say IT IS ON A CLIFF TOP. This is what you will hear! Do go, it is 4* and a bargain at the price.
P.S. if you find the scratch card touts in the larger resorts approach you, just walk away. IT'S A CON"
- Travel date: Tue 31st of July 2007
Golf del Sur region
"Subject: Golf del Sur, Tenerife
Location: Golf del Sur, Tenerife, Canary Islands, Spain, Europe
Title: Vinncci Hotel Tenerife
We travelled to Golf del Sur on 30th June 2007 from Dublin and arrived at Reina Sofia airport at about 7.00pm. There was no trouble in getting a taxi and it cost 12 euros to go to our hotel in Golf del Sur. This hotel has been completely gutted and refurbished to a very high standard. All the rooms seem to have a sea view and we found the noise of the sea at night very relaxing. The safe in the room is free and broadband can be bought for 7 euros per 24 hours. All rooms have flat screen TV and satellite. Rooms are cleaned daily. The pool area is pleasant and beds are plentiful except at weekends when there is an influx of locals from the north of the island. There is a 5foot pool and a babies pool. There is also a fully equipped free gym and a not free massage and beauty salon. Food, especially breakfast is very good and although the evening meal is a bit different from home it was impossible to come out hungry. The one downside is that the hotel and surrounding area is very very quiet - not for teenagers. New building is taking place but is not a problem. Neither is the airplane noise. Avoid the electrical goods shops unless you know exactly what you want and the approximate price. Be careful that the item is a known brand and not "sounds like a known brand" Good bus service to Playa de Las Americas and bus stop is only 500metres from hotel. Very cheap too. Drivers will not accept/change a 20 euro note. Shopping centre nearby has a good selection of shops and restaurants."
- Travel date: Mon 30th of July 2007