12 Traveller reviews from Holiday Watchdog
"My son (16) and daughter and son-in-law (early 20s) and myself (early 60s!) stayed for week commencing 22 October 2006 as part of a Thomas Cook package - half board.
We found the quality of service at this hotel to be very good. Staff were attentive, many spoke good English, particularly at Reception. Room facilities were as claimed in their web-site, and everything worked OK, including air-con. Room servicing was excellent - even tidying up my son's typical teenage mess daily.
The poolside was OK, no problems with availability of recliners/sun-shades etc. - and not too many people using the 'towel on the recliner' method of advance booking.
There appeared to be few other English guests, a wide range of nationalities - mainly Spanish.
The restaurant was very efficient - opened on time, good staff, wide choices both at breakfast and evening meal. None of us suffered any 'travellers' tummy' - so that tells its own tale.
Entertainment was per programme - quite muted - probably in line with the general age profile of the guests. A very engaging and energetic young lady worked hard all day, from pool aerobics, rifle shooting and archery, in the morning through to hosting the varied evening entertainment.at 11.00 p.m.
Weather was varied - temperature never much below 25/26 celsius, mainly sunny. Rain on two days, and so windy on one day that even the substantial poolside sunshades were blown out of their sockets. We weren't that bothered - the bar was open!
This hotel suited us and our requirements for a relaxing time, but probably wouldn't be entirely suitable for teenage nightclubbers, who would be better served closer to town centre"
- Travel date: Wed 22nd of November 2006
What a treat - fantastic.
"My wife and I stayed here recently by chance as we were booked in the Sol Tenerife and when we arrived there was the usual problem of overbooking and we were moved to the Hesperia Troya Park.
We reckon we got a stroke of luck as it was fantastic.
We were given a good sized room, large enough to party, and overlooking the beach and resort.
Yes the resort is lively but the room was virtually soundproof and this was a bonus.
The staff were efficient and pretty polite and the hotel was immaculately clean, with good outdoor areas with large pools & bars.
Did not eat in the restaurant with the exception of breakfast which although being similar to a noisy market with all the locals screaming at each other was plentiful and good quality.
The location was 1st class with the beach and resort bars 'on your doorstep' and for the energetic walker both Los Cristianos and Torviscas less than an hour slow stroll away.
The hotel is ideal for couples & families alike."
- Travel date: Tue 27th of June 2006
"i must admit the other reviews have shocked me so thats what made write this.
ean my other went on a hol to the hesperia troya last october and booked to go again this year. We had a great time!the location couldnt be better as u literally cross the road and your on the beach,the hotel facilities are good, lovely pool, plenty of sunloungers,etertainment every night, i must admit i diint sit and atch enterainment as i have friends with bars in tenerife. the food was fab,great choice for breakfast and dinner,never knew what to have!! nice wine too. good,friendly staff an very helpful too.
all seem to speak goodstandad of english. also with the food if you are not arund for dinner some days they will make u a huge packed lunch in a picnic hamper which wa great!
ive got to reccomend the manhattans motown bar hile im on here in puerto colon in the shopping centre its a great pub, 3 acts they have that r the best are the one and only BWB!!Sally ann who is just great ad also performs in the junglebar. and ronnie who is 1 of the original all american drifters also sings here!!and dos collabarations with BWB if your lucky!this is not tobe missed, such a fun bar. also the moonlight bar is a good karaoke bar again with bwb performing there. th lizard kings are also not too be missed dont be put off by these other reviews the hote hesperia troya is great!! fast check in and out, lovely rooms,fab food and service."
- Travel date: Mon 29th of May 2006
be careful!!! the steal your stuff!!!
"this was the worst hotel i have every stayed at. i have been traveling all arround europe for the past 3 months and this was the worst hotel for service that i have stayed in so far. the rooms were nice, it is close to an ok beach, and the food is decent. beside that its awful! the staff was rude and unhelpful, there were cockroaches in the rooms, i called about a noise complaint and the staff told me it wasnt possible and hung up, the cleaning staff never changed the towels, or the dirty glasses, and on top of the horrible service a staff member went into my room and stole $3000 worth of electronics form inside my suitcase. the hotel electronically keeps track of who enters your room and after obtaining a list there were an array of random people entering my room that werent cleaning people. the management was awful and wasnt helpful at all, didnt comp anything, and they even tried to charge me for the phone calls that i made to the police to report the crime. dont stay here if you want to keep your stuff."
- Travel date: Tue 18th of April 2006
Low down on the Troya Park Hotel
"I have just come back from a week's stay at the Troya Park Hotel. I would say that it does not qualify for its four star rating and is more of a three star plus. It is a very clean hotel but could do with some modernising as the furnishings and rooms are looking slightly in need of refurbishment. At the start of my stay I thought the food was excellent, but towards the end it was less so. There was plenty of choice but there were no hot plates and you had to warm your plates in a microwave if you wanted a hot plate. Also the food could sometimes be cold. The staff were lovely and the hotel itself was very clean. There are a lot of Italians, French and Belgan people staying there so the hotel had a cosmopolitian feel about it."
- Travel date: Tue 7th of March 2006
don't go here if you're british
"Visited jan 06 for one week. Hotel clean, good location, close to beach. Room ok but wasn't on pool side of hotel. Didn't have a fridge, were expected to use epensive vending machines on each floor. Very few British people, predominently German and Italian. Felt a bit like an outsider, staff were more friendly to the Germans and Italians.
Dining room opening hours were good, catered for the early birds as well as those who liked a lie in. But the food was not up to the standard expected in a 4 star hotel. Food not very appetising or well prepared (not very healthy at all). Quite a bit of processed food, hot dog sausages and cocktail hot dog sausages appeared every day for breakfast and dinner. Hardly any fresh veg, broccoli and sprouts appeared once and were an overcooked mush. Not much menu variation from day to day.
Evening entertainment was poor, when it ended at about 11 o'clock everyone headed on mass for the lifts. The lights were switched off and the bar staff started to close up the bar. You weren't encouraged to carry on drinking.
Will not be returning to this hotel, would not recommend this hotel if you are British."
- Travel date: Sat 14th of January 2006
Generally an excellent hotel
"Almost perfect. When we arrived everything seemed too good to be true. Everywhere was spotlessly clean. We had a room with a sea view, as well as overlooking the large pool where there were enough sunbeds for everyone. Evening entertainment usually consisted of a talented keyboard player or singers, followed by a great proffesional show. Meals were generally of a good variety, unfortunately too much of the (hot) food was served cold, and because the plates were never reheated, the hot food soon went cold. The british were a minority, and only seemed to get served with drinks in the evening when the Spanish and Germans weren`t waiting. I would like to return to this hotel,but the food situation would have to change first."
- Travel date: Tue 18th of October 2005
Absolutely fantastic!! Extremely recommended.
"We went to the hotel for a week in March, my birhtday. The staff were incredibly friendly and courteous. On my birthday a card arrived from the Manager wishing me well and inviting us to a gratis bottle of wine. A small touch, but hugely appreciated. The rooms were good and kept clean. The dining was super, no really, for a buffet it was one of the best I've seen. A vast range of food and it just kept being cooked. Normally in front by the chefs, they kept going right up to finishing time.
The hotel is situated literally across the road from the beach! You can turn left and walk to Americanos and Cristianos or turn right and walk through Puerto Colon and Adeje. Restaurants are all around the hotel and some good shops.
The area was slightly nicer than Americas and Cristianos, I would really recommend it for couples and families as the ammenities at the hotel were superb."
- Travel date: Thu 17th of March 2005
"On The Seafront, great facilities, large swimming pool, entertainment (caberat) every night, good food. Ecvery room with a sea view."
- Travel date: Mon 5th of July 2004
"We stayed at this hotel in February 2004. The hotel itself is fantastic, very high standards, very clean, daily maid service etc. The downside is that it is more or less opposite veronicas strip (lots of bars etc), and although quiet when we went, would be noisy in high season. Also, we were only part of a handful of British people at the hotel, it is predominatly German.
It is directly opposite the beach, and in the middle of many bars, shops and restaurants. If you are going to this hotel, try and get room 717, it is the top floor (7 floors) and has a huge balcony, with great sea and pool views, with 3 sunloungers on. This was our room, and is one of the best they have."
- Travel date: Sun 14th of March 2004
This hotel is very good value for money staff are fantastic.
"We stayed at this hotel 22/01/12 for 4 nights. On arrival check in took only a matter of minuts bed arrangements were not correct but rectified first thing next day with no reminder needed. Room was very clean with a lovely view of the pool and the sea. The reception staff are brilliant very helpfull with a really good sense of humour they will help you book trips and tell you how to get to places on public transport. We stayed bed and breakfast and found there to be a good selection of food hot food, hams and cheeses, pastries , fruit yogurt etc. when you go abroad you must understand that you are not going to get a full English but I found the food to be good. The pool area is really nice plenty of sun beds they do seem to be reserved with towels early but we didn't have a problem. All in all we found this hotel to be of a good standard and will definitely stay there next time."
- Travel date: Sat 28th of January 2012
Read this if you go to the Hesperia Troya
"We went in March 2011 for five nights, we were moved four times as the advertised sound proofing is a lie. If you wish to sleep go to another hotel. The food was served on cold plates and it is no way a four star hotel. The manager J V Gracia will not hear a bad thing said about this nightmare hotel, so complaints fall on deaf ears. We were threatened by drunks who were in the hotel and it took one hour begfore hotel staff sorted them out. Yes one whole hour. I felt lucky to be alive when we left this nightmare hotel, and would never go back again, even if for free. I have emailed the hotel chain about this awful holiday without a reply. Forget this hotel please!!!"
- Travel date: Sun 29th of May 2011