About GF Isabel
Located just north of the bustling centre of Costa Adeje, Tenerife, the Isabel Family Hotel is situated in a quiet area known as Bruselas. However, despite its serene surroundings, it is just a short walk from this 4* property to the Playa de Fanabe beachfront, El Duque Castle, and the Puerto Colon watersports centre. Guests staying at this large, traditional Canarian-style resort can enjoy a range of activities both at the complex and in the local area, helping them make the most of their Tenerife holiday.
As the name suggests, the Isabel Family Hotel is 100 percent family friendly, particularly catering to those travelling with young children. However, adults, couples, and solo travellers will also find this accommodation very welcoming. The resort itself is almost completely self sufficient - somewhat similar to a small village, with everything you need for an enjoyable getaway including restaurants, bars, and shops. For those looking for a luxurious yet accessible hotel, great for families, and within easy reach of not only Tenerife’s most spectacular sights, but also the major airports and sea ports, the Isabel Family Hotel is an excellent option.
Room Information and Room Facilities
In the traditional sense, the Isabel Family Hotel doesn’t have rooms. Instead, it offers the choice of apartments, bungalows, and villas. So just how does an apartment differ from a room? Quite simply, the difference is space. Designed with families in mind, even the most basic apartments here contain separate living, dining and sleep spaces, as well as fully equipped bathrooms and kitchens. All 176 apartments comfortably sleep up to four guests, and many offer a connecting door, allowing larger groups and families to stay together. These are some of the biggest hotel rooms in Tenerife.
Bungalows are even larger, sleeping up to five guests. These accommodations are slightly more luxurious, boasting private terraces or garden areas for enjoying the wonderful Tenerife weather. One bedroomed villas also sleep up to five guests, yet offer even more space and opulence. With two storeys and views across the beaches, ocean, and over to nearby La Gomera, another of the Canary Islands, these accommodations are truly extravagant.
Facilities, Entertainment, Activities
For adults, a spa and wellness centre and the free-to-use gymnasium provide plenty of keep fit classes and relaxation treatments for true pampering. There’s also an adults’ only pool, diving lessons, beauty salons, and plenty of shops for picking up souvenirs and gifts for friends and family back home.
However, kids come first here, and there are loads of activities and games going on all day long for children aged from just 4 years old right up to 12 years of age. The Miniclub includes arts and crafts for the smaller children, and fun sporting activities for older kids, including whizzing down the zip line, and taking a dip in the heated kids’ pool.
With the hotel being located just a stones throw from some of Tenerife’s best beaches, beach mats, towels, shades, and hammocks are free to borrow from the resort, making it simple for guests to unwind whilst overlooking the blue waves of the Atlantic.
Food and Drink Options
There is one restaurant and three bars available onsite at the Isabel Family Hotel. Despite their being just one restaurant, the buffet-style design means there are a great deal of different cuisines, dishes, and tastes on offer, suiting all palates - even picky children! During the day, guests can also grab a quick bite to eat at the Pool Bar, which serves snacks and drinks overlooking the stunning Canarian nature.
The Lounge Bar is airy and spacious, and children are more than welcome here. It’s a place for adults to enjoy a quiet drink or two, whilst the little ones are entertained with the nightly shows held on the stage. The Taroconte Bar, which also welcomes children, is another laid back, down-to-earth venue styled in classic colonial Canarian style. This bar also features a stage, where lively shows are held on a regular basis.
44 Traveller reviews from Holiday Watchdog
Hotel beds are among the worst i've slept on
"While the Hotel Isabel is a decent enough hotel the quality of the beds are very sub-standard. Basically they are nothing more than camp-beds on wheels pushed together. We stayed as a family of four in a 1 bedroom bungalow and my husband and myself felt we did not get a decent night's sleep as we kept waking up to find the beds had moved apart and we'd fallen down the gaps.
The food is the hotel is decent and tasty and there are good play areas for young kids but the water in the kids pool is certainly not heated as advertised. The entertainment by the in-house team is not very good, while the young people are enthusiatic the shows are just bizarre. The best shows were the birds of prey, parrot show and magician. The New Year's Eve entertainment was quite disappointing it could have been a lot better, again they had the young people doing some odd show and a third rate singer murdering Diana Ross. I did enjoy Costa Adeje and we are going back as a family again but I wouldn't stay in this hotel"
- Travel date: Tue 3rd of January 2017
"This was our 4th visit and we are due to go again in March. My husband wasn't keen on our 1st bungalow so we went back to the reception not a problem they gave us 2 others to see and choose between. The staff are great polite and friendly. We go all inclusive the food is good with a variety of choices even for someone as fussy as my husband. The rooms are kept clean by very good maids. The evening entertainment could go on a bit later but to be fair very often the entertainment area clears quite early so I guess that's due to the clientele wants.
Our only problem was with Thomas Cook, not happy with their service once booked either in UK or at the hotel. We had used them once before, some years ago and that was a disaster and we got compensation. This was their 2nd chance - there will not be a 3rd.
- Travel date: Sun 26th of January 2014
Excellent - won't be the only time here!
"We stayed for 2 weeks in March/April 2013 and found the hotel to be even better than anticipated (I had done lots of checking on-line beforehand). Food is excellent - buffet style - and varied. Some people say it doesn't change - well I would agree that a lot of it is the same or very similar each day, but much of it does change, and there is such a range that you should NEVER be bored. In 2 weeks I never managed to have any of the pizza/pasta range at all!
We had an apartment on 3rd floor. I don't think I would have liked the bungalows as they seemed to open on to the 'streets' - the complex resembles a mini-village, but our apartment was super. S/C facilities were limited, as they seem to be most places we have been, but we were A/I in any case. Fridge was very useful.
Beach Towels were provided and changed whenever you wanted for a e10 deposit which was fully refunded when you finally return the towel. A great saving in weight and space You pay a daily rate for the good sized safe in your apartment. TV - lots of stations - not much in English - so what! Plenty toiletries/hairdrier - excellent cleaners.
Staff are excellent - will chat when you want and help with Spanish words/pronunciation. Local inclusive drinks were more than adequate - some were nicer than 'our' equivalents, like the Tia Maria taste alike! Towels on the sunbeds - one day they did remove all towels covering beds which were patently not used - some were not collected even by 5pm that evening - the problem is not caused by hotels, but by SELFISH TOURISTS.
Negatives:- There could be some more seating in the quiet bar area (although there is plenty in the entertainment area), and Wi-Fi, which is free and good strength, is limited to the reception area including the bars.
My wife is flying out tomorrow to the Family Isabel with a girl pal - she didn't even CONSIDER another hotel option. That says it all."
- Travel date: Mon 4th of November 2013
great family friendly and safe hotel
"been here three times and going back.allinclusive again as always choice for food and doesnt work out much more than s/c.staff are great in the dinning room especially very attentive.the annimation team work so very hard and are very good with the children.this hotel is very multi cultural which is great as to whatch children af all nationalities mixing together
i have no issues atall with this hotel and im sure if anyone did the staff are all very supportive.i have read reviews and some of the things people coplain about is rediculas.they need to get a life and enjoy there holiday as if youve been here 3 times and still wanting to go back they must be doin something right."
- Travel date: Wed 17th of July 2013
"Just returned from hotel Isabel. Had a fantastic holiday there. First time to Tenerife. We were self catering so I cannot comment on the food but others we spoke to said the food and service was excellent. The hotel is designed and spaced out in a village style so it doesn't feel like a huge complex, very pretty walkways etc and spotlessly clean as it is constantly cleaned. We were in an apartment which was spacious and well laid out, very comfortable beds which is a rarity when abroad. Again the cleanliness of the apartment was high. i didn't see a single cockroach whilst there. Good children's pool with just the right depth for a toddler which we had in our group. The adults pool was also very large with plenty of room and again a good depth without being too deep which I find another problem with pools abroad. The water of the pools were being regularly checked throughout the day. We had a 7 year old in our group and she went to the kids club and thoroughly enjoyed it despite there being a mixture of languages amongst the children it didn't hinder her enjoyment and she made a few friends there. We also had a 14 year old with us and she equally enjoyed herself. My husband and myself went to the adults only sunbathing area a few times, lovely tranquil place, not that I thought it was noisy elsewhere but it was a nice chill out. I really cannot find a downside at all and look forward to going again! "
- Travel date: Sat 22nd of December 2012
"Lovely Clean and spacious hotel. Maid service every day, and all the hotel was kept very clean and tidy. Staff were very helpfull and always friendly. we stayed in a one bed apartment, and it was spacious with a sofa bed in the lounge area and seperate bathroom. The hotel had lots of entertainment throughout the day, including the kids club which looked bril, although our little daughter was too young to join in. There is also a seperate babies/toddlers pool away from the large pool which was good as parents could relax a bit more and let the kids play on there own. Our duaghter loved the mini disco everynight on the stage and the adult entertainment afterwards was good. Well it kept us entertained most of the time. The only thing we disliked was that the entertainment was in German! Even the mini disco was in german with German songs.... It would have been nice to have spanish/english seeing as we were in a spanish country!! But overall this is a lovely hotel, with good food and very good for families. Close to the beach ( about 10 min walk) and shopping centre not too far. Good Bus service just accross the road too so you can go to Los Christianos etc for 3 euro each."
- Travel date: Wed 31st of October 2012
"We have stayed at this hotel on many occasions and find it very good. I think this year will be our 7th visit. I have read on other reviews about cockroaches but can honestly say we have never had a cockroach in our apartments. We always ask for an apartment in the blocks on on the ground floor - so this maybe why. I will also say whenever we have had a problem it has been sorted out straight away. We always stay self catering mainly because there are loads of great restaurants nearby that are not too expensive - all in all great holiday!
- Travel date: Tue 24th of July 2012
fantastic value for money FAMILY hotel
"Apatment clean , maids cleaned every day. Cooker hobs useless (but half board upwards not an issue).Swimming pool excellent but get your towels down early (despite notices saying reservatins not allowed)More parasols needed . Entertainment geared towards the german clients but not an issue. Will not hesitate to come back to this friendly hotel !"
- Travel date: Sun 14th of August 2011
"This hotel is no way a 4star, iv stayed in better 3star accomodation.
There was hardly any hot water after 6pm and the whole apartment had a horrid musty smell. The floors were dusty with clumps of hair and pubic in the corners. The kitchenette was far too basic, no tin opener, no cork screw, three spoons (there was 5 of us) just not 4star standards.
After having a run in with another guest on the 2nd day i complained to the manager and security and felt like i was talking to the spanish chuckle brothers, totally not interested in getting involved to resolve a situation i felt, as a guest, could have been resolved with their help.
I checked out and stayed at a three star hotel that was 10times better and the maids even folded our pj's! Park la Paz was where i moved to, Lydia and the rest of the staff couldnt do more for all the guests, the move of hotels made my holiday.
Also, the kiddies pool at the isabelle is such a mission form the reception and shop, be prepared if the kids want a drink or lolly by the pool all day!!
Conclusion: Should be a 2star rating and simply avoided!! "
- Travel date: Wed 25th of May 2011
Holiday Insurance - Watch out
"We visited this hotel in February and thoroughly enjoyed our stay. The Kid's Club is great, and the staff in the club are fantastic. The hotel itself is clean and the staff are pleasant. The food is ok, plenty of variety when you first arrive, but it becomes tiresome after a couple of days.
We didn't have any issues at all until our second last day. My husband had his sunglasses on him in the evening when we went for dinner and he hung them on his top. During dinner our daughter was climbing on him and we think she may have knocked the glasses off in the restaurant.
The following morning when we discovered this, we spoke to the hotel reception and the restaurant to try to retrieve them but they were gone. On this morning I also discovered that a diamond had become dislodged from a sapphire and diamond ring I had.
My husband went to reception to report the losses and make a report as per the terms of our insurance, but the hotel refused to take any details from us! My husband explained that it would be the same form as a theft and the girl said that they don't have a form. He asked for her name and she said that if the insurance company called, she would refuse to say that he had spoken to her! We didn't think that going to the police was appropriate, as it wasn't a theft.
We were disgusted and tried to call VHI to explain, but there was a ten minute wait to speak to someone and they advised us to email, which we did. We also mailed the hotel to express our disgust at the treatment, but got no response.
We sent the claim with the details we had, including a copy of the email we sent to the hotel about what had happened, photos of the items and a lengthy explanation.
We have just gotten a letter back from the insurance telling us that we voided the terms when we didn't report the loss within 24 hours as per the insurance schedule. We are now out of pocket for â¬600.
I will never again visit the hotel, a reasonably priced holiday has now cost us dearly.
- Travel date: Tue 19th of April 2011
"Excellent, clean apartment. Helpful staff, clean pool area and all public areas.
Close to beach, buses and taxis
All in all a brilliant holiday and accomodation would definately return"
- Travel date: Fri 26th of June 2009
Avoid this place, wish we had!
"We booked this as we thought being associated with Riu it would be topclass. Big mistake. The only thing topclass about it was the price, Â£1230 for one week in a cold, damp, basic bungalow with warm water from the shower only after you ran it for 15 mins, and no private garden in spite of the online promise - about 6 foot of grass in front of the window with a main thoroughfare in front of it. So not only could we not sit in our private garden, we couldn't even open our curtains as everyone could see straight into our lounge on the way past! Breakfast was included - though apparently this was optional, had we known we'd have saved over Â£100 as we did not take it except first morning - only way to describe the breakfast hall is "cattlemarket", totally mobbed and disorganised. Food was terrible too. Pool was nicely laid out with plenty of loungers but even this could not encourage us to say anything positive about the place. Our friends, booked for 10 days, checked out and went back to the UK after 3 - their room was even worse than ours, it had been flooded by torrential rain and they did not get any hot water at all even after running it for 30 mins! In contrast my sister booked into a so-called basic apartment around the corner and paid Â£300 for the week. In spite of our Â£900+ charge over her, her apartment was far superior to our bungalow - she even had all mod cons including washer/dryer/iron etc. Mare Verde is where she stayed so look that up. "
- Travel date: Mon 5th of January 2009