22 Traveller reviews from Holiday Watchdog
"Brilliant holiday well worth the money ,quiet resort and hilly ,but it does state this so i cant see how people can moan .Would stay here again ."
- Travel date: 8th August 2013
"we looked at this hotel and after reading some reviews wondered if we had made correct choice - well we did it proved to be :- Positive Side Rooms :clean roomy and bright apartments Food : was varied and always fresh Staff : Always there to Help and had a good attitude Outstanding members of staff : all at the bar and Maria (animation) DOWN Side : arriving late and no assistance to find the rooms Unsuitable for disabled or limited mobility "
- Travel date: 21st March 2013
"We stayed at this hotel for a week (Wednesday to wednesday), the group consisted of 11 people from 9 years old to 68 years old and we all had the same views .... We actually booked merlin resort but on the beach trasfered us here GOOD POINTS -Rooms Cleaned once every other day -Staff Very friendly -Large appartments BAD POINTS -60 euro deposit on room . that we was not informed about untill arrival -Dog or Cat mess all over paths -Not a good range of food (6 diffrent dishes a day one of wich was always chips another was fish and salad) and ALWAYS cold as there was no heaters to keep it warm and plates were cold - sausage and chicken was raw on a number of occations -entertainment was rubbish - no shop on site nearest was located 10 mins down a very steap hill - when we did go into town there was about 6 shops - nothing for children except pool - no snack shop ie chrisps or sweeets or nuts or chocolate as bar didnt stock them - to get to hotel room from pool or visa versa you have to go up or down atleast 200 steps a day so no good if u have a problem with walking or breathing difficulties (it was that bad that in a week my husband lost 1 stone in weight) -No real disabled access due to steep hill and LOTS of steps -Bedding only changed once a week -one of our appartments was infested by cockroach eggs and babys from the day we arrived to the day we left -barman was incharge of serving at the bar clearing tables checking food hadnt ran out so he was bassically runing the shop by himself - the chef was also the decorator -the food got that bad after a few days that we started going to the resteraunts in town to eat ad a number or the staff was surprised the hotel had a kitchen nevermind doing all inclusive - we paid from wednesday to wednesday and got to the hotel at 9.30pm wednesday night and on the day we was due to leave they informed us our all inclusive runs out at 10am so we lost a day in total -to watch tv you have to pay its 1 euro per hour -if you wish to hold onto your room and wrist band after 10am it cost up to 25 euros - in total there was about 25 people staying in the hotel and 11 of them was us .... the rest was russian and VERY arragant - every view from hotel had building sites or half knocked down biuldings all in all i definitaly would NOT recomend this hotel to ANYONE DONT GO "
- Travel date: 18th June 2010
"food edible,drinks ok as long as you have mixers and an excellent resort, toast, soup and watever - you won't starve!"
- Travel date: 1st April 2010
"have just returned home from very nice sunny week here ,but on our arrivalat reception we were promptly told we had to pay 60 euro against damage,which we had not been told about from tour operater (neither had anyone else) so that was bit of a blow ,then we were shown on a paper wre to go to find our accomadation which believe me was not easy very dark 9.15 evening down a very steep hill and it was some time before we could find the name of our block, we were not told it was in the middke of other blocks and not visable from road way or paths, we had to leave our suitcases and go looking, when we dud find them i must say they were very nice apartments very good for self catering, beds very hard so like most people e used the sofa bed, we went there on a all inclusive which in everywhere else i've been it means just that , not here , snacks and ice cream are always avaiable between meals not here if you or your children won't either during day you have to pay for these, now most children won't lunch around 12, here its 1pm ,dinner is'nt until 7pm, so if your child wants to eat before then you have to pay ,make sure you get there before 5pm. now onto the entertainment, volley ball or darts in day, snakes, acrobats,and 1 nihgt of karoke, (look for further reviews on that)now as for the animacion man RUBEN what a total waste of space, he has no idea how to organise entertaimentall he did all day every day was to sit around annoying guests who were trying to enjoy the sun, he spoilt what was a nice holiday, not just for us but all guests had anough of him, hopefully he will be sent packing before you go "
- Travel date: 5th March 2010
Say no to Media Travel
"Two weeks before departure our hotel was changed from the Merlin Resort to Callao Garden. Search results on Callao Garden were not good particularly in the food area. We asked for other options, both hotels offered as alternatives came up as even worse on a web search. Opting to stick with the first choice we flew out as scheduled with Monarch. Transfer and check-in went without a hitch and our accommodation turned out to be a self catering appartment that was clean and spacious. Arriving late evening the food on offer was dry, clearly having been there for some hours, and unappetizing. The food preparation and presentation continued to be a issue throughout our holiday and became a daily subject with all other all-inclusive clients. My wife battled for days to get the food covered to keep out the flys constantly in the dining room. That said the staff in general were very good. We discovered that since our original hotel closed all its clients had been moved to the Callao Garden. The Callao Garden is a ApartHotel for the use of those people on a self catering holiday, in no way does it fit in with the all-inclusive type of holiday. As for Callao Salveje its a very small quiet resort with the usual selection British run bars and the odd Chinese restaurant."
- Travel date: 22nd November 2009
Ruined my holiday
"I stayed at this hotel back in 2007 for 2 weeks with my young son. My parents were joining us for the 2nd week and were really excited to show them round because our 1st week was wonderful. Only problem i had was the sofa bed, it was so uncomfortable that nobody could have slept on it so i went to reception who wasted no time in replacing it. On the day my parents arrived i went and met them at 4am in front of the hotel and showed then to the room. After a quick drink on balcony we went to bed. Went straight to pool next morning and stayed for most of the day. On our return i noticed all the cupboards open in the bedroom and discovered somebody had been in our room and stolen all my money (Â£1000). I had a safe built into my suitcase so didnt use security box. They took the case which was found ripped open that evening. I was devastated and it totally ruined rest of our hols. It turned out a member of staff had stolen it and they had been watching us around the pool and communicating via radios. I wandered why me and soon found out they ransacked our room when they bought sofa bed to see where we kept our stuff and found a list at reception with who did/didnt have safe boxes. Pools, grounds etc were all beautiful and staff were fantastic we even ate at the pool bars and thoroughly enjoyed it but after spending 8 hours at Playa de las Americas police station needless to say we wont be going back and sold our apaprtment. "
- Travel date: 24th August 2009
Satyed over xmas and new year 2007. We ...
"Satyed over xmas and new year 2007. We have timeshare and booked this apartment, being told it was a 3 star. It was terrible. The apartament was falling to bits. The kitchen cupboards were hanging off. The windows wouldnt shut properly. The floor tiles were cracked and broken and my son cut his foot open so we all had to wear socks while walking about the apartment. There were 5 of us staying there, we had a double bedroom, twin room and sofa bed. We couldnt get the sofa bed open the first night and called to reception for help to be told that noone could help until the morning. So my 9 year old son had to sleep in the double bed with us. the TV was coin operated. There was never enough hot water for all five of us. We took it in turns each day to see who was going to have a cold shower!!!! No wine glasses. Only four chairs and a small table on the balcony so we couldnt eat outside. Swimming pools not heated. two washing machines in the laundry, one out of order so you couldnt get asny washing done as it was always in use. Absolutely dreadflul holiday. "
- Travel date: 4th March 2008
Just arrived back from 5 nights in these...
"Just arrived back from 5 nights in these apartments. We should have been in the Merlin Resort (previously Ocean Club) but the renovations weren't complete. Staff very nice. We liked our apartments and found them spacious with ceiling fan, iron, ironing board, toaster, kettle, hairdryer, big fridge freezer and full sized cooker. We were booked all-Inclusive which I would NOT recommend to anyone as the food is atrocious, to put it mildly. There was no choice for vegetarians, apart from salad and even if you did eat meat, it was very poor. The food was lying out cold. Not many people can use the restaurant, as the buffet was tiny. One choice, pasta with meat through it, chips and chicken nuggets for kids. Snacks for your lunch was all you could get during the day from the pool bar/restaurant. Totally unsuitable for anyone with walking difficulties as there are stairs everywhere. There were 100 from the restaurant to our apartment and some people were even worse! Callao Salvaje wasn't a resort, as such. A couple of shops, supermarkets and restaurants and nowhere to walk to. I wouldn't go back. "
- Travel date: 10th December 2007
"We arrived at callao garden about 3 weeks ago i would advise no-one to go there. we got charged for the T.V which i was not pleased about but tryed to forgot about it as it was my holiday. we went in our room and opend the kitchen draw and it feel into my hand i wasnt pleased i tryed to put food and drink eg.milk in my fridge but the fridge was not shuting properly so the milk went of this was only day 2 of my holiday out of 14.the amount of steps you had to walk down was unreal i looked up at the pool side and it looked nice and it was untill i got it and noticed that half the tiles were misssing NOT IMPRESSED. by day 5 i wanted to go home. the food was not fit for a dog. if your looking to go on a diet for the full 2 weeks then nock your self out. breakfast whch it got up 5 times for was always cold at the finish i didnt bother any more. my travel agent said this was a new hotel and guess what they were wrong it had been refurnished the hotel had been round for a long time. abouit 15-20 min taxi drive to go where people actually are. the callao garden was on a hill in the middle of no-where a few pubs and resturants and other stuff but thats it. and to top it all of i thought i was staying in a hotel not a pub. lock down i like to call it. they would shut the gates at night so we couldnt get out , forceing us to stay in the hotel and do nothing at all because they was no entertainment not even in the day so if you are planning on bring kids or teenagers dDONT DO IT if your planning on coming to the callao garden at all , DONT DO IT!!!!"
- Travel date: 13th May 2007
lovely and quiet
"the callao gardens are fantastic. it's set in a quiet location in a residential area of callao salveje. The staff are brilliant and nothing is to much trouble (veronica and andrea). the entertainment is very low key, although manole the entertainment chief is excellent and really friendly! (It's no joke!!!!!) the hotel has multi-nation guests ranging from british to french to russian, all very friendly. the down side to this hotel is the food, we stayed all inclusive and the breakfast was mostly always cold, the lunch snack menu was limited, and the tea buffet was....... well....... salady!!!!!!!! great if your dieting!!!! Oh and the numerous steps that surround the hotel that need climbing to either get to the pools or the reception. we had 111 in total and that was every day for 7 days!!!!! the pools are great but there are a few tiles missing inside the pool which you have to be careful with or u'll cut your feet to bits, but it didn't seem to bother any one. i would recomend this hotel to anyone looking for a nice quiet relaxing holiday, however if your looking for a break with a pool scene or mad nightlife then this hotel is not for you. Can't wait to go back next year!!!!!"
- Travel date: 30th April 2007
"We travelled to Callao Garden through RCI and usually their apartments are ok. This was was awful. My grandparents are disabled and they put us on the top floor and refused to move us, the apartment was filthy, absolutely disgusting, towels and bedlinen changed once per week...plug sockets hanging off walls and kitchen cupboard doors were falling off in our hands! honestly it was shocking. the whole complex has too many steps to get anywhere. on the plus side the pools are nice and the food at the bbq was lovely. i tried to be positive about our horrendous holiday... last straw wa when my grandad lost his passport and the receptionist laughed when i asked for her help, luckily callao salvaje is a lovely place full of lovely english ex-pats so they helped a lot. Callao Salvaje is lovely, Callao Garden Apartments are not! We have also stayed at the tropical park which is next door but a world away, totally lovely!"
- Travel date: 27th March 2007
Top traveller tips for Blue Sea Callao Garden
"Get a BONO bus ticket and use the buses"
"only small village if weather bad nothing to do"
"Buy a 'Bono' card and use local buses to get around."
"Beckhams restaurant and bobs bar were our haunts"
Blue Sea Callao Garden is also called
- Vime Callao Garden
- Callao Gardens Apartments
- vime callao garden salvaje