ClubHotel Riu Paraiso Lanzarote Resort
About ClubHotel Riu Paraiso Lanzarote Resort
It’s rare that you come across a four-star resort that packs in as much for its guests as the ClubHotel Riu Paraiso does. Based very close to the well-known Avenida de las Playas, the resort hotel offers everything you could want from a location this good. The journey from nearby Lanzarote Airport in Arrecife is a mere 10 minutes, while the hotel is as close to the beach in Playa de los Pocillos as you could possibly get.
This is a superb resort for families with children of all ages, but it also has a lot to offer to couples looking for somewhere special for their first trip to Lanzarote. Based on the southern side of the island, everything you could want is within easy reach. However you will probably find there is no reason to leave the resort, such is the quality of the service and facilities available here.
The Timanfaya National Park, not to mention Montanas del Fuego, are both within an hour’s drive of the resort, so you have the whole island open to explore as well. This four-star ClubHotel really does tick all the perfect boxes.
Room Information and Room Facilities
The ClubHotel Riu Paraiso has 501 guest rooms in the main building and 97 rooms in the annexe. The main building offers a selection of doubles and suites, while the annexe has some impressive family rooms available.
Tiled or carpeted floors are of the highest quality throughout, while air conditioning and ceiling fans are in a variety of rooms and locations. Every room benefits from either a private terrace area or a private balcony, for those moments when all you require is some peace and quiet and a little time to sit back with a drink or snack.
Facilities, Entertainment, Activities
You won’t be disappointed with the facilities on offer here. For starters there are no fewer than four freshwater pools available to use, not to mention a further two pools especially for the kids. Guests visiting in the winter months will be pleased to hear two of the pools are heated throughout the cooler months of the year. The complex also includes free use of a gym and there is also a bio-sauna on-site.
Those adults wanting a little more TLC while on holiday will love visiting the Body Love health and beauty centre. And with a mere 30-metre walk to complete to reach the famous Playa de los Pocillos beach, there really is plenty to enjoy here.
Guests can also enjoy the discotheque laid on, while it’s easy to get a haircut or wash and blow-dry at the hairdressers provided too. Finally there is a kid’s club and RiuLand available for the little ones to enjoy.
Food and Drink Options
The ClubHotel Riu Paraiso provides an all-inclusive gastronomic experience for all guests. This doesn’t just include meals but also a wide variety of snacks for those moments when you feel a little peckish!
A buffet breakfast is served each day, with cooking stations serving up freshly-cooked food alongside Continental choices and snacks. Buffet options continue to be served up at lunch time and at dinner too, providing light meals, desserts and a thrilling and tasty selection of options to choose from.
Once a week the staff lay on a themed buffet to provide something a little different. Meanwhile there is the option to reserve a table at one of the themed restaurants on-site. These offer Asian or Mexican food as well as a chance to try the RIU World Restaurant selection of mouth-watering dishes. Everyone will find something they love here, whatever time of the day it happens to be.
53 Traveller reviews from Holiday Watchdog
Not as good as its made out to be
"We have just returned from a week at Club Hotel Rui Paraiso. Having read some good and bad reviews went with an open mind as what to expect. We quickly checked in and went to our room, very shortly received a phone call from Reception to ask if everything was ok and we said yes, but found out later was not really true. We could not complain about the food for the first couple of days but found towards the end of our stay there wasn't enough choice, and each day lunch and dinner were pretty much the same. We can't comment about the other restaurants as we never tried them, the Asian was closed for about 3 days anyway.There are 2 bars, one near the theatre is open air and the other in the smaller building is nicer and has usually a duo in the evening, found that the drinks menu was very small and the cocktails were already mixed and not very strong. The problem we had was with our room, we had paid for a room with a balcony and expected to be able to sit outside and look at the sea, we overlooked the gardens that had loads of palm trees which would be nice in the summer when really hot as it was quite was a lot of shade but because is is winter there was a cool wind which made it impossible to sit in the shade without freezing, also on 2 occasions there was a strong stench of sewerage. every morning there was condensation on the patio doors and when we got into bed each night the sheets felt damp, we assumed that this was because the room didn't get any sun, but later were told of some people who had a room just along the landing from us who had a bucket outside their door catching water and everytime they went into their room could smell damp. we then had a good look around our room and could feel a damp patch along one wall. As this was our last night didn't complain to the reception desk and couldn't fill out any sort of report as the Thomson rep wasn't back at the hotel until after we left. On the plus side the ground were really beautiful and well kept and all the public places were clean and very nice, and we couldn't fault the maid service and the waiter service in the restaurant. This was our first visit to Lanzarote but the 5th all inclusive hotel we had stayed at, we were really disapointed with the standard and wouldn't rate it a 4* , if we were every to go back (which we won't) would go self catering as it is really cheap to eat out."
- Travel date: Fri 12th of January 2007
great location and good value for money!
"My boyfriend and i are both in our early 20's and we visited the hotel in december 2006.
we were impressed with the hotel and had a great time i just want to take the opportunity to share our thoughts on some of the things which made it enjoyable and some minor problems we encountered!
On arrival we were really impressed by the free bottles of water at reception and helpfulness of staff. This didnt last long however as we sent in totally the wrong direction when being directed to our room! after 20 minutes looking and a very apologetic man from reception we found it! The room was a good size especially the bathroom but at the same time quite basic. we read the reviews on here before booking the holiday so went prepared to the fact that most tv channels were in german! it was really disappointing though especially when we were unlucky with the weather that there was nothing to watch except the news over and over!
The main and only major problem we had with the hotel is the noise early in the morning of the cleaners wheeling their trollies along and cleaning the near by rooms! This may have been due to the location of our room however as other holiday makers we spoke to hadn't been woken. Some people may not be bothered by this as i think the earliest we were woken was 7.20 but the main purpose of our holiday was to get some sleep as we're up early every day at home with a young baby!
The hotel itself was lovely with one of the areas being particually nicer than the other, the food was amazing! some people say it was repetative but i personally didnt think so, they did however seem to like having pork on the menu quite often! and after 7 days of fruit and ice cream i would have loved a large slice of cake!
The entertainment in the evening was quite comical with "the animation" team trying to cater for people of all nationalities, some shows were better than others but was nice to sit and have something to watch. Very impressed with the alcohol, beer and wine is on tap although beware its not the most expensive or nicest choice! measures at the bar were extreemly generous and there was never a queue, would definately recommend the cocktails.
On arrival we were issued with "pass cards" which would allow us to get in and out of the hotel gates in an evening. However when we visited the mechanism wasn't working to open the gate so we found that most people were "breaking in" by pushing the latch back with the card itself!
We found the free sauna and jacuzzi in the wellness centre lovely, we just wish we'd realised they were free before our last day!
The hetel staff were some of the friendliest we've ever met! you were always greated with a hello and a smile even in passing in the corridors - it was a lovely touch!
It is true that about 70% of the other guests are german and after reading one of the other reviews on here that "you may be stared at like an animal in a zoo if you're british" we went with an open mind, unfortunately in some cases we did find this to be true, especially in the restaurants.
One main thing to note is that although in holiday brochures etc it states that 2 swimming pools are heated in winter, we found that there is a law in spain which says they are not to be heated over 26 degrees which means they are infact, still really cold!
overall we had a fantastic time and would definately go back, the minor problems we encountered didn't put us off! would certainly reccomend!"
- Travel date: Wed 3rd of January 2007
"We stayed at the RIU at the end of November and this was our honeymoon. We wanteda relaxing break, and couldn't afford the luxuries af the Maldives (where it rained the same week) so we chose the 'safe' option of the Canaries.
Having never stayed at an all inclusive resort before, we had no real expectations, but I can honestly say we loved it. I had read all the other reviews on this site before we went, and we just decided to go with an open mind.
I am in my late 20's, my other half is in his early 30's and it wouldn't be the usual type of holiday we go on, but as it was our honeymoon, all we wanted to do was literally 'nothing'.
We stayed for 11 nights and were in an 'apartment' with a sea view at the front of the complex. Despite there being a road betweeen us and the beach, we experienced no disturbance at all from it. The room was clean, we didn't find any of the cocroaches as mentioned in other reviews and there was adequate room for clothes and hangers are provided. The room wasn't luxurious, but when all you're using it for is to sleep & shower, you don't really need any more than the basics, although there were no plug sockets even near a mirror to dry your hair which was a little frustrating!
The pool areas were clean and with pleanty of beds, mattresses are available and the towel service is a great idea. Our german 'friends' do have a tendancy to be up at 7am getting their beds, so be prepared to fight for the best sunbeds. There are lots of activities to take part in during the day - although we didn't try any, they seemed to be well attended, and you never felt pushed into joining in.
The food. Breakfast is fantastic with pleanty of choice. Lunch can become repetative if you eat dinner there too, so we would just eat at the snack bar where they had a choice of pizza, toasites, hot dogs, burgers, chips, fruit, salad etc. Although the hotel is 'split' in two, you can eat in either of the restaurants which we did for some variety of scenery, but the food is the same in both. It can be repetative, with lots of fish and pork on the menu, which I am not particulary a fan of, but because there is so much choice, you can have pasta instead, or salad, paella and soup. Even the fussiest of eaters can find something each evening.
The evening entertainment is not too bad. We don't usually watch the evening entertainment but in this hotel it was passable. The team clearly work very hard and enjoy what they do, and that shows through each night.
The hotel is a 15 minute walk from Puerto del Carmen but there are buses which stop outside the hotel and are very simple to use with drivers understanding English. We went to the market on Sunday which is well worth a visit, and we went to Casta Teguise on the bus whic htook about 40 mins, buta lso a nice trip out for a change of scenery. We hired bikes at a place on the beach and cycled in the opposite direction from Puerto del Carmen which took us to the end of the runway and we spent a fabulous hour watching the planes land from a very close range! Although the airport is close by, there is no noise from planes at all."
- Travel date: Wed 6th of December 2006
Good value hotel
"Just returned from a week at the Club RIU Paraiso in Lanzarote. We were all inclusive. The reps will tell you the hotel is only 5 minutes walk from Puerto Del Carmen, but really more like 10 to 15 mins, depending on your mobility. Having said that, buses right outside the hotel and only 1 euro. Taxis very reasonable, 4 euros from the harbour in Puerto Del Carmen, which is quite a distance from the hotel. The beach is literally across the road. Very large and clean, great if you have kids.
The hotel itself is very large, but split into 2 areas, both with their own sitting areas, pools and restaurants. The pool with the swim up bar is really the quieter of the 2 areas, the other is where all the activities take place, but in all honesty even that is not that noisy. Reviews i have read say that it was originally 2 hotels. To be honest it still looks like that in places. You can eat from morning til night, and a few people seemed to do just that. The food was good and you can always find something to your taste. The Asian restaurant is very good, but I would advise an early sitting when booking, the food appears to be reheated for the other sittings. Good idea to have the beer and wine as self service, saves constantly queuing at the bar.
Our room was a good size, plenty of drawers and hanging space (with hangers). Airconditioned and a ceiling fan. The maid folds the towel in the bathroom and leaves a fresh flower on it, nice touch.
The bathroom was a bit shabby to be honest, although spotlessly clean. Cracks in the tiles and just generally looking tired. Felt that about a few of the areas, the area not served by the reception which looks like the newer part of the hotel looks in much better condition.
The majority of the clientele are German, so everyone addresses you in German, but the staff all speak several lanquages. The TV channels are all geared for the Germans and only the BBC 24 hour news and sky news channel are available in English, gets a bit boring listening to the same piece of news over and over.
The staff are great, friendly and courteous at all times. Can't say a bad word about any of them that includes all the maintenance staff as well. The activity guys are nice and good fun, but don't pressure you to take part if you really don't want to. The evening entertainment was a bit dire to say the least.
You don't need to take beach towel, the hotel supply them for you on a daily basis, great idea saves so much space in your case.
All in all a really good hotel and the all inclusive is ideal if you are on a budget. The only age group I think who would not really like this type of hotel are the middle teens. But would suit couples, families and older people."
- Travel date: Mon 27th of November 2006
Great if you're after cheap, no-frills
"My partner and I are in our 20's and booked our holiday through First Choice with a view to spending 7 days relaxing in a 4 star resort.
Overall we had a nice time but this was mainly due to each other's company and not down to the hotel and other guests...
The hotel staff were friendly, hard-working and made us feel very welcome.
The other guests, however, did not. If you're planning on staying here and are British - prepare to be stared at like you're a diseased animal in a zoo.
The majority of tourists staying there were very rude and had a tendancy to push in at food queues and appeared to do the usual 7am sunbed steal. Might I just add that the majority of tourists were not only rude, they were also German. Put the two together if you like.
The hotel is split into two main parts (two hotels joined by a gangway). When we arrived in the half we were staying in we received a very nice welcome (complementary drink and concierge to take our cases to the room) and there was no fuss- which was great as we just wanted to get unpacked and settled. Just a bit of advice if you're looking for a calming and relaxing atmosphere to have a nice bottle of wine at night- one side of the hotel is like a zoo (the right hand side) and the other is probably more of what you'd expect of a 4 star setting.
As far as food goes-this is nice for the first few days but it tends to get a little repetitive, especially when you're dining in the same main restaurant for breakfast, lunch and dinner. The best feature was the fresh fruit which was continuously churned out.
The hotel does offer alternative restaurants to the main one (which does have a large school canteen feel to it!) but after booking into the Asian place, we realised that this was no different to the self-service style buffet which we had already been subjected to. By the fourth night of eating the same fodder we decided we could take no more and headed towards Puerto del Carmen. After a 15 minute walk along the promenade we came across a gorgeous Italian restaurant - recommended to anyone who enjoys real cuisine and not hamster food.
In all, we enjoyed the climate, our room was pleasant and I'd say that most of the staff were very helpful and cheery (the entertainment team must have been on happy pills for breakfast).
Oh and I can't really comment on the entertainment as it seemed to attract the over 60s and wasn't really our scene!
This was an all-inclusive, last-minute deal so we couldn't have expected the world but we definitely wouldn't class it as a 4 star hotel and wouldn't go all-inclusive again. It's not good if you enjoy doing your own thing and prefer a bit of privacy- you don't really get any as the hotel seems very busy (even in November when we stayed there).
We found it best to venture out of the hotel grounds at night as the disco was a small, dark room with a DJ and a few lights - with no atmosphere. If you're staying in at night within the grounds of the hotel, I'd definitely go for drinks on the left side of the hotel, rather than the right. We found it much more pleasant (and we actually appreciated hearing some English people for a change rather than Germans shouting!)
I'd stay in Lanzarote again but would probably go self-catering or half board so that we could get away from it all. I'd say this particular hotel and location is geared towards a more mature clientele and people on a budget.
We definitely aren't moaners, even though it may seem like it from this review, and we have given our honest thoughts and opinions about our stay.
We looked at other reviews on Trip Advisor before we booked and did think that some people were just being fussy, but I think people's gripes are justified.
Only stay here on an all-inclusive basis if you're sure you won't get bored eating and doing the same thing over and over again! Nice to sunbathe and is right across from the beach which is just a walk over the road but if the weather changes, you're stuffed!"
- Travel date: Tue 14th of November 2006
Our Third Stay In A Riu
"We stayed at this hotel from the 1st to the 15th of october 06. Its took me this long for the review as i am trying to seperate the good points from the bad. Our past riu hotels, one in the Dom Rep and one in mexico, were much much better. Both were also 4 star rating and i feel the Paraiso should have matched up to that standard" it did not". Not the beach i agree, as caribbean beaches are in a class of there own. But i found the room we stayed in was very sad and needed decorating so did a lot of the exterior around the restaurants and pool areas. All in all i felt for a 4 star riu it was lacking in the t.l.c stakes. I was also, rightly or wrongly, horrified to find they had a problem with cockroaches. At breakfast one morning they were running round the breakfast room and the table next to us had one actually running across the table. This made me more aware of looking for the cockroaches for the remainder of my time than enjoying any of the food. I told one of the managers who was there at the time but my concerne was and still is no one seemed worried. Other guests found them in there rooms but fortunately i did not. But i must say the roaches put a sour note on it for me.
Lots of Germans there, not that i mind the Germans but i wish they would get out of the habit of bagging every available space on the sunbeds before the crack of dawn, so yes, you guessed it, if your not up by 7am there are towels every where which was sad seeming as the sun did not come up till 8am.
The food was good plenty to choose from no one complained ,just one who said it was too repetitive. We found plenty we liked and our very best restaurant was the Asian which is what we call chinese. If you go to this hotel you must go there to try it. The other speciality restaurants we found ok but we didnt go back.
The drinks were plentiful and the staff serving very helpful and friendly. We found all the staff we had contact with like this. The animation team were good and worked very hard and we found the shows above the normal average for a riu. Well worth watching most nights. Also my only comment on the room where the shows are held is "get it cleaned up" I know kids are in there but adults do not want to sit in dirty seats when you have taken the trouble to get ready for a night out, tables carpet and seats all need a good clean. Inexcuseable really when this room is only open 3 hours a day.
All in all its hard for me to recommend this hotel when i know ther are better cockroach free hotels out there. Even though we made the best of our holiday and came home with a good tan my opinion is even if its not a riu you could do much better and for a riu hotel this one is letting the riu chain down badly. If this had been my first experiance of the riu chain they would be on the bottom of the pile.
Hope this helps."
- Travel date: Mon 6th of November 2006
Great 4 Star hotel for the working class
"I've visited Lanzarote about 12 times in the past but normally self catering apartments. This is only the second time I've been to a RUI hotel. The last time was the Waikiki on Gran Canaria and that is what spurred us to book this hotel.
The hotel on Gran Canaria was great, but a 3 star all inclusive. The Paraiso resort is a 4 star all inclusive 'resort'. It is classed as a resort because it was previously two RUI hotels, that have now been joined together by a boardwalk and it provides 3 seperate pool areas, several bars, 4 restaurants and lots more people!
The main difference that makes this a 4 star over the 3 star I stayed at before is the fact that you have a fridge in your room and can ask reception for 2 litre bottles of water. Also you are provided with pool towels, which you can change daily. The food, drink, entertainment, cleanliness, staff are all the same standard as the 3 star, which is very good.
I headed this review as 4 star for the working class, as to the likes of me and my family, it is a great holiday and the luxuries are there. If you are use to top flight luxury all the time though, this might not meet your standards. Silly things like flaking paint (on external walls) and some loose plug sockets might cause you to complain. We had a couple of light bulbs go in our room, but they were replaced within a very short time of reporting them.
The food wasn't exceptional and choice didn't vary greatly, even when we sampled the delights of the 'grill' restaurant, which you have to book (although it is still inclusive). You were wowwed by the lovely spread of salad, cooked meats, fish, paella, pizza, steaks, etc, but it was the same with minor variations each day, which I suppose is fair seeing as this hotel caters for several nationalities.
One thing that has become legendary with European holidays is the 'towels on the sunbed' scenerio. We were told by reception on day one that if we saw towels left on a bed, we could move them and bearing in mind RUI is a German hotel chain (part of the World of TUI) this was funny. We have to report that it wasn't too much of a problem, but then again we did lay our 6 towels out at 8am and take it in shifts to go to breakfast. A couple of us strayed from the poolside, but some of our party didn't move from the pool except for food and drink, so it was fine. Also we went outside of school holidays.
The dynamic of my holiday may be different. I normally like to explore and if I hadn't already explored the island over the past 12-13 years I may well have been away from the poolside and not been able to get a sunbed when I returned. It is the sort of hotel/resort where you could probably stay on site for 7 days, but that's not a holiday for me, so I'd recommend that you at least go to Teguise Market on Sunday morning. Also there are coach tours that take you around all the attractions of the island. So you could spare another whole day away from the pool just to see what this great little island is about!"
- Travel date: Thu 26th of October 2006
Riu at its best (again!!)
"This hotel is the Riu Palace/Paraiso and Patio all merged into one, it makes it a huge resort but is absolutely fantastic! There are choices of restaurants for breakfast, dinner, snacks and tea! There are many self service stations for soft drinks, hot drinks and beer. The choice of alcholic drinks is endless and there are many branded drinks available at no extra cost. There is a pool towel service, free water at reception. The animation team are brilliant and funny and do try really hard with the entertainment. I will definately be going again! Well done RIU! (Minster on Sea)"
- Travel date: Mon 16th of October 2006
Fun week but for a Riu it needs refurbishing!
"We chose this hotel on a late deal primarily as it was very reasonably priced for an all inclusive 4* and also because we have stayed at Riu hotels in the past and been impressed with their cleanliness and levels of service.
First impressions were excellent â had a quick, informative and friendly check-in. Given a refreshing welcome drink to take to our rooms. Managed to ignore the receptionistâs instructions and walk in the wrong direction to our room! Chased by a helpful member of staff who directed us to the room.
As it was a late deal we did not upgrade our room to a balcony or sea view. The terraced room we had was basic but clean. The hotel has merged with the old Riu Palace Lanzarote and I understand that the rooms on that side of the hotel are slightly nicer. We knew that the hotel was overdue a refurb so we were prepared for the chipped wallpaint but it is a shame that the Riu hasnât re-painted the communal walkways/pool as the dÃ©cor contrasted greatly with the good levels of staff service. There are no tea or coffee making facilities in the room but there is an empty fridge that you can use. The sound proofing of the rooms was not great, whilst we slept well most nights you could hear the neighbouring rooms chatting (and not excessively loud chatting either) and when we fancied a lay in we were woken by the cleaners in other rooms.
Previously we have always stayed at 5* hotels when going all inclusive and whilst the food was edible you could tell the difference. Breakfast was especially disappointing â there seemed to be a lot of food on display but not much that we actually wanted to eat! Lunch and dinner was ok. There are two buffet restaurants on either side of the hotel and two specialist restaurants (also buffet) â one asian which was lovely and one a steak house. There are also snack facilities by both pools although they did not replenish this food towards the end of the afternoon. They served mini cakes at 3pm which were nice! There is a bar service on both sides of the hotel and also help yourself soft drink dispensers, beer and wine on tap. This was good as it meant you didnât have to wait but it does mean you donât feel as pampered as at other AI hotels.
Spain have recently introduced smoking bans inside communal areas so the restaurants were smoke free. Fantastic. Be warned though that the clientele is mainly Europeans, many of whom are heavy smokers so the outside bars and pool areas did get quite smoky.
The evening entertainment was dire although the animation team tried hard! After sitting through a dreadful comedy show (in several languages) the first evening we didnât bother with most of the shows although we did sit though Grease and a Hollywood show. Some of the dancers were excellent and some should have stuck to the daytime entertainment. There are definitely more activities on the old Paraiso side of the hotel â again this was variable. Aqua aerobics was excellent the first day but I later saw another rep take a very repetitive class. Reception staff were excellent, always helpful whenever we had a query and happy to give out 1.5 litre bottles of water whenever we needed them.
The beach outside the hotel is large and quiet. Loved it there. The sea is clear and clean and surprisingly warm! The walk into Pureto del Carmen is pleasant enough (but uphill!) although we often got taxis back (cost between â¬2.80 and â¬3,20 per taxi). Everywhere seemed nicely busy and not over packed and there was a nice beach bar and CafÃ© la Ola which were âclassierâ than many of the holiday bars we have seen in other resorts!
One negative is that we did notice some cockroaches in the hotel grounds â yuck! Also one area that stank of sewerage close to the beach exit. Happy to report that no cockroaches appeared in our terraced room! Lots of beautiful wild cats in the hotel grounds â we loved them but if you have a cat phobia it might be an idea to avoid!
Overall a great week but not the best of the Riu family."
- Travel date: Tue 3rd of October 2006
as good as the other rui
"stayed here for two weeks we where in the paraiso side which is joined with the old rui palace which i stayed in nine years ago, and to be honest i prefered the side i was on, convienient for everything couldnt fault food for everyone even if you are choosey, drinks free flowing, rooms very clean, the only thing was the entertainment was rubbish mite have had somthing to do with the football!! which if you arent a lover you would of hated it as the entertainment didnt start till after that buy then i was ready for my bed! yes early i no but you have to be up at the crack of dawn with the germans to get a sunbed! apart from that there was no faults with the hotel staff very friendly and would return but am going to try some of the other rui first."
- Travel date: Wed 30th of August 2006
"This is indeed a lovely, clean, affordable and friendly hotel. On arrival our request for a room in the main hotel because of my husbands walking difficulties was readily accommodated even though the hotel was still quite busy - arrived there on 29th August 2016. When my husband mentioned that we were celebrating our 40th wedding anniversary, a bottle of champagne was delivered to the room which I thought was a lovely touch! Animation team worked flat out - entertaining the kids/adults during the day and putting on 'all-action' shows at night! Food was delightful with all tastes catered for. I would definitely stay here again and recommend it to others."
- Travel date: Fri 9th of September 2016
"Did enjoy my stay at this hotel, but just have to voice my frustration on what I feel was a very important basic request. Have a 7 month old baby where getting a good night sleep can already be difficult. My first nights sleep was a bad one, but not due to the baby. The double bed we were given a big dip in it where you can clearly feel the springs as it slopes to one side. Having got reception to agree to change the mattress I later found that nothing had been done. Visited reception a second time, again they said they would change the mattress. They did not change it. Their solution I believe was to stick a blanket under the mattress cover. Made little difference. I chose not to waste anymore of my holiday at reception, so have written this review to inform others instead. BTW it was room 1181."
- Travel date: Tue 12th of July 2016