14 Traveller reviews from Holiday Watchdog
Don’t book April May June 80% closed
"80 percent of hotel closed April, May and June. Avoid booking at this time. They even turn off the aircon in the one resturant made available. You should be okay around these dates if your happy going to a hotel where the owners do not give a hoot when you book April, May, June. Thomas Cook totally missold our holiday to us."
- Travel date: 1st June 2017
stayed december 2013
"Although everything within the hotel is obviously 5star, I felt it was somewhat strange to be expected to pay 2 euros a day if I wanted tea and coffee replaced in my room and also to pay 12 euros per day to the indoor pool at the spa. In any grade of hotel I have never paid for use of a pool. Buffet breakfast I accept as the norm but not lukewarm per-prepared food for the evening meal also buffet style. The weather was good but if it hadn't been there were not really interesting places to sit around the hotel. The rooms however are well equipped and spacious."
- Travel date: 24th December 2013
"Recently stayed in this hotel choose the upgrade to Club Volcan Quite disgruntled to find mass upgrade of guests from non club area done on a freebie not bad when we paid an hefty supplement. We couldnt access many of our prepaid facilities totally dominated by free upgrade guests. Beware. Very tired hotel in need of restoration. Poor restaurants in hotel. 20 minutes walk from Playa Blanca which was not much more exciting. Set on a marina classed as luxurious. Restaurants poor and expensive Dont go save your money. Dont think of complaining either as apparently according to reception staff each time complaints were attempted there was no management in the hotel Very strange!!! The only good thing about Lanzarote was the weather. "
- Travel date: 6th October 2011
This 5-star luxury hotel has a stunningl...
"This 5-star luxury hotel has a stunningly imaginative layout, nestling into a hillside just above the Marina Rubicon. It was very comfortable and our room was well-equipped and spacious. That said, we were a little disappointed with certain aspects of service, possibly related to the fact that the hotel was very quiet when we were there. For example (1) on arrival we had quite a long wait for a porter to become available to show us to our room; (2) if we wanted a bath or shower in the afternoon we had to phone reception to ask for hot water to be turned on; (3) the selection of food available at breakfast was not very impressive and hot dishes were sometimes only lukewarm; (4) there's no decent venue for evening entertainment in the hotel - as a result, audiences were very sparse and sometimes were outnumbered by the entertainers. Hotel staff were generally courteous and friendly. Plenty of reasonably-priced restaurants are available in the Marina Rubicon area nearby, so we never tried the hotel's own restaurants for lunch or dinner. Overall, a nice hotel in a good location but in my view not quite justifying its 5-star status."
- Travel date: 28th December 2007
A Great Hotel!!!I Would Love To Go Back Anytime!!!!
"this hotel was truly 5 star.everything was perfect from the service to the staff.the enertainmant was very good it kept us entertained all day and night!! the hotel was also very quit so you could always relax during the day. it iz very good for familys aswell as couples i would recommend it to anyone!!and would go back!!"
- Travel date: 13th March 2006
"Lovely 5 star hotel in a fabulous area just outside Playa Blanca. Its in an exclusive area as just a few steps away from the marina with its exclusive shops and restaurants, away from the crowds like you get at Playa Blanca itself which is only 1 mile to walk to on a good costal path and well lit at night. If you like exclusivity, friendly people and want to get away from it all, this is the place for you. Hotel is clean, staff are very friendly and do anything for you, the rooms are fantastic all with balconies and sea views - sheltered too if you want to sit on your balcony all day in the sun like we did sometimes! Buffet breakfast excellent - everything you could possible choose - help yourself and eat as much as you like. Two breakfast restaurants one from 7.30 till 10.30 and then another one from 10.30 to 12.00 so you can lie in as much as you like and still have breakfast! Restaurants in hotel were expensive but you can expect that for a 5* hotel. We ate out at the marina every night for half the price and with a wonderful location by the sea - what more could one want. Entertainment at night in the hotel - something on everynight from 9.30 as in a show. Activities on offer throughout the day if you want to and you can borrow mountain bikes no charge. Only charge was 9 euros for use of fitness centre which should be free I think, so we didn't use. Definitely go back again."
- Travel date: 9th February 2006
Beautiful and Great Location!
"My wife and I stayed here during our honeymoon and it was wonderful. The staff was very attentive. We received a welcome drink of exotic fruit juices upon arrival. When we mentioned we were on our Honeymoon, a gift of chocolate, champagne and fruit was sent to our room. There were many activities provided for each guest, including spanish lessons, squash, bicycling, and aerobics, as well as many activities for children. There are also paid excursions, such as sailing or off-road touring, which were very reasonably priced. The breakfast buffet had every type of food one could desire and if you missed it, there was an ala carte service in a their very quaint La Geria resturant. I would recommend choosing the half board option, which includes breakfast and dinner. The location is perfect for a nice bike ride to Playa Papagayo and walking to the Playa Blanca area (touristy) The ferry to Fuerteventura, a 30 minute walk, is very nice option. All in all, this is a great resort in a wonderful location."
- Travel date: 29th December 2005
Fabulous Honeymoon Hotel!
"Before my husband and I set off we checked out the reviews and were a little worried by some of the comments about this hotel. OK, so we are blinded by love, but I have to say that the service at this beautiful hotel was outstandingly good in almost all areas. The reception knew we were honeymooners and pulled out all the stops. We had numerous extras (champagne, flowers, hand made chocolates, complimentary meal in the La Geria restaraunt). It certainly deserves its 5* rating. The La Florida Buffet was excellent, the food better in here than the La Geria (overpriced and pretentious!). Fresh fish/meat cooked to specific orders. Friendly and eager to please chefs. A huge variety of dishes to suit all tastes. Huge breakfasts, offering everything you could possibly want - and even a large table of fruit outside to help yourself to for during the day. Resident violinist - not to everyone's taste admitedly, but a nice touch. We had a very pleasant room. Spacious, well maintained and cleaned at least twice daily. Fresh towels, dressing gowns, etc. Bed turned down in the evening. Hotel grounds were immaculate: the pools were good, though cool. The Spa complex was ok for a half day, a charge is made. Make sure you ask for a room with a good view - some of them faced blank walls and I would imagine could be prison-like after a few days! Try high up, sea view, the Junior Suites looked nice. Evening entertainment was very passable - have seen much worse than this at other Playa Blanca hotels! We are familiar with the area around the Hotel, and enjoyed strolling along the Marina. The sea front path is now pretty well completed and we walked from one end to the other. Car hire highly recommended. It's amazing what a friendly smile, good manners and a thank you will do for you. Some of the guests who complained about the service should perhaps address their own behaviour. We did see a few very rude people - not least amongst the English. Just because you can afford to stay in a five star hotel doesn't mean you can leave your manners at home!!"
- Travel date: 21st November 2005
Beautifull and friendly
"We were a bit afraid to visit this hotel after reading some negative reviews on this website. After visiting the hotel we are very happy we stayed in the Gran Melia. The hotel is beautifull (build like a Lanzarote village) and the staff is very friendly. It's never crowded en you can relax at one of the pools without being disturbed through other guests. The hotel is near a nice marina and Playa Blanca is a 15 min. walk away. The breakfast and dinner-buffet are excellent: good quality and variety. The room is very spacious and well equipped. We had a very nice view on Fuerteventura. The hotel was very clean and well maintained. So don't believe the negative reviews! Visit the hotel, we will visit it again."
- Travel date: 11th November 2005
Beautiful hotel but very slow service
"This beautifully designed hotel is a pleasure to stay in, however we visited at the end of August and were told the hotel was full. We never counted more that 25 guests in any area of the hotel. The restaurants were empty and only the buffet restaurant appered to be in use. The service is very slow and you get the impression that the staff are unsure of their roles, they are not unhelpful just poorly trained. Not 5 star service but certainly 5 star surroundings well maintained and very clean. The area is beautiful with a harbour 2 mins walk from the hotel and Playa Blanca a 20 min walk. The A la carte dining is very expensive and the buffet led us to believe it may not be worth the investment. The breakfasts are varied and well presented but alot of the evening food was cold in the buffet and had been standing a while."
- Travel date: 4th September 2005
"The hotel is quite beautiful, but not well manteined. My room was not clean, ants in the bathroom. The swimmingpool area was not clean too. The service, the worst! Don't waste your money here and go to the Hesperia Lanzarote.....great place, great service!"
- Travel date: 26th July 2005
Great Hotel, service might be better
"My wife and I just came back from a 2 week stay at the Gran Melia Volcan. The hotel itself is really great. The lobby is especially impressive, the outdoor pool is huge and in general the hotel is nice and well maintained. We booked a standard room which turned out to be very spacious with a large bathroom, a sitting area and a balcony overlookin the new marina. As far as the restaurants are concerned, we only had B&B so I cannot comment on the evening buffet. The breakfast buffet is excellent, the variety, choice and quality of the food are among the best I have experienced. We had lunch a few times at the pool restaurant; good standard fare and not too expensive (about 8 euros for a burger+drink+coffe). We only dined once Ã la carte at the La Geria restaurant; the food was good but we felt it was overly expensive (about 55 euros per person for a 3 course meal + wine), especially compared to other restaurants in the island (never spent more than 30-35 euros per person even in the best ones). Just walk across the road to the "Casa Roja" restaurant in the marina for good food at reasonable prices. Service though was not always what I expect in a 5* star hotel. Some of the staff seemed inexperienced; the maitre at the breakfast buffet was somewhat annoying (he insisted on sitting us even if the room was almost empty, once we dared change tables and he sort of told us off), as were the waiters that would remove the plates and cups even as we were not yet finished. Sometimes they would come in the evening to clean the room a second time, sometimes they wouldn't. Sometimes I would find a morning newspaper, sometimes not. Sometimes the newspaper would be spanish, sometimes italian. Overall, we had no major problems and nothing really spoiled the vacation, but I share the opinion that this is a good 4* hotel rather than a 5*."
- Travel date: 29th May 2005
Top traveller tips for Hotel THe Volcan Lanzarote
"The evening meals need real improvement"
Hotel THe Volcan Lanzarote is also called
- Gran Melia Volcan Hotel
- Hotel Volcan Lanzarote
- Gran Melia Volcan Lanzarote