43 Traveller reviews from Holiday Watchdog
best holiday ever
"We visited Lanzarote in November just past and stayed at the Oceano apartments and I can honestly say it was the best holiday we have been on the room was spotless you could have eaten your dinner of the floor everything is so close by and the staff are so accommodating I cant wait to get booked to go again."
- Travel date: Sun 5th of January 2014
1 week April 2012
"Really cheesed off when we got there as Thomas cook had lost my luggage, so that was a bad start to the holiday.
The apartments need a little TLC, but you get what you pay for, but overall very good service Mo & Suzanne's bar Really nice, they do a Bq on a Tuesday night that's very good.
Located perfectly for all the bars & beach, not that much noise at night.
Would go back................. "
- Travel date: Tue 10th of April 2012
Relaxing quite break at Oceano Apts
"Had a great week at the Oceano Apts. Central
location.Beautiful beach walks all flat. apartments basic but clean. Kim & Sue were great hosts at the pool bar. had great wee night at their barbacue on the tuesday night, well worth going to... 10 euro each! cooked to perfecto. will definately return again."
- Travel date: Wed 28th of September 2011
Great place great location, awful tour operator
"I would recommend Oceano apartments in Costa Teguise to any couples or families who just want a nice self catering holiday and to be centrally located for beaches bars and restaurants and other places of entertainment. Staff are very pleasant and happy to help with any problems and Mo and Susanne who run the pool bar are extremely warm and welcoming and make your stay at this complex all the more enjoyable, make sure you go to their BBQ on a Tuesday its only 10 euros per person but its lovely great food all the sangria you can drink and a good way to get to know other families and couples etc. Bus stops are just around the corner to go to Puerto Del Carmen or Arrecife etc, i would also recommend to anyone to go on the Rancho Texas excursion its great for families and couples of all ages, great parrot show which is very funny, birds of prey show which is extremely good if you want to get up close and personal with them and see them flying just above your head or just in front of you, the seal show is also good and funny. You get to see many other animals like reptiles, white tigers, alligators, bisons, cougars and many more. I would advise not to go on the Atlantic Adventure excursion which is wrongly named and should be renamed Coastal Adventure as its very disappointing and certainly not worth the 37 euros each myself and my girlfriend paid. Didn't see any dolphins or whales or flying fish as we didn't even go into the Atlantic we just drifted off the coast area of Playa Blanca, all we got to eat was a ham and cheese sandwich which was only 1 per person and some salad with the option of having some pasta with anchovy sauce so your stuffed if your a vegan or vegetarian. They then threw overboard left over sandwiches for the fish to eat to my girlfriends annoyance as she was still hungry and refused another sandwich, then it went wrong on the journey back to our resort due to my girlfriend feeling unwell having to get off the coach to be sick in Puerto Del Carmen at one of the drop-offs and the driver left us stranded even after I asked him to wait 2 minutes as we were going back to Costa Teguise so we had to pay an extra 5 euros 20 to get back to Costa Teguise. Also visit The Bulldog Pub round the corner literally turn left out of oceano and first left, they do a great offer where they take you to Teguise market and bring you back where you can have a lovely Sunday roast all for 12 euros 50 per adult, but your also guaranteed a good laugh and great banter especially if your a Derby fan or possibly wolves fan as its a baggies pub (WBAFC). Also Just a small hint, ask your rep about the green banana card as this allows you to get 10% in selected restaurants and there are others that give up to 30% with this card, just make sure you ask before you present the card with the bill as there may be other offers that work out cheaper."
- Travel date: Sat 19th of March 2011
Good value & friendly service
"Just returned from the glorious sunshine to the depths of the next ice age in the UK. Went with the other half for her 30th and to get a bit of nice weather. For what we paid it's not a bad deal at all, set in a central location close to shops and all resturants. On the transfer some of the other hotels/apartments seemed isolated and not that close to the beach or amenities, so was plesantly surprised we everything on the doorstep.
Saying that we did venture to Fuerteventura with some reasonably priced excursions. Oasis park was superb. From feeding elephants and giraffes, to being kissed by a seal and handling 10ft snakes. This place makes any UK zoo i've been to look like Lego-land.
Even though it was self catering and the room was pretty basic, anything we asked for apart from free cash to keep the tv fed, the staff were very forthcoming. We had a squeaking patio door and mentioned it on the way out to have breakfast. By the time we got back it was done!
Although reception wasn't open 24/7 they were always friendly and useful, unlike th Thomas Cook rep (Michael). Plesant chap but 30 minutes late for the meet and greet and came in singing, with no signs of an apology for his tardiness. The weather made it all worthwhile and where else can you take trip in a submarine! Apparently it only rains 3 weeks of the year, where we get 3 weeks of sun in the UK."
- Travel date: Fri 17th of December 2010
some ppl need 2 get a life
"i would like to give 100 out of 100 we love it and going bck for the 4th time u couldn't ask 4 better ppl. mo and sue are the best love them to bits. everythin is explain to you and on the board it tells u when they are open. and they r allowed time off stop moanin oh sorry thats what you do best leave the oceana alone stay some were else xxx"
- Travel date: Sat 18th of September 2010
good basic accomodation
"My wife and I have been home now for 2 weeks,our kids have grown up now so just us 2 these days.The Oceano appts,were all we expected,clean,spacious,basic,centrally located for every thing.The pool bar owners were above average and were very freindly.The reception/security people were excellent,we had no proplems,crime on the island is almost non existant.Outside the complex,The brit bar owners were disappointed at the lack of british tourists this year,due to the crunch and the high Euro.Numbers down by 60% so they said.It was expensive to eat and drink out.the average price of a large St.miguel was 2.50 euros,cheaper if you shopped around.The average for a main course was around 7 to 10 euros,we did not have a bad meal the food was of a very high standard everywhere.The best meal we had was at an Irish bar on the beach front called Hennesys,highly recommended,every thing home made.There was good entertainment in the bars at night,bands,tribute acts,we even saw a drag artist,all good for a laugh.With August being there high season,there were not many people there. What you will see is loads of chinese restaurants mostly doing an all you can eat buffet for between 4.50 & 5.50 euros,we had chinese every other night.Yes it was a good holiday."
- Travel date: Sun 30th of August 2009
see you next year
"we have just come back from lanzarote. after 2 weeks. Mo and Sue we love you loads and miss you more. this is our second time at oceano and it was wonderful we made loads of friends and we didnt want 2 come back home. when we go on holiday we go to relax and do nothing and thats what we did. we have now decided that 2 weeks is not long enough so we r planing on 3 week there next summer. we cant wait to go back.all the bad reviews i have read i just cant believe them has i never saw or experienced any of what they say and has i said this is my second visit. "
- Travel date: Sun 9th of August 2009
Mo and Suzanne are legends!
"This was our 3rd time staying at the Oceano and I have to say we enjoyed every minute of our stay, our aunt is Downsyndrom and there were great facilities for her to get around and all staff were really helpful especially Mo and Suzanne, they give the apartments a lovely, friendly environment! They make a great Fry too! We will hopefully be returning in October this year again! Defo recommend for a relaxed holiday!"
- Travel date: Tue 9th of June 2009
"On our arrival we had to get the apartment fridge re-cleaned it was full of dried peanuts and very dirty. The following day the wall in the kitchen area and under the bed was crawling with ants. These apartments are very tired looking and in need of redecoration. They are not 3 star rated given by Thomas Cook. "
- Travel date: Sun 3rd of May 2009
"was very good....room basic but clean and quite.
resort very good loads of bars etc.
Oceano well worth the money ,centre of town
no car required,great pool and pool bar.
very warm temp over 20 all week"
- Travel date: Tue 31st of March 2009
"We visited Costa Teguise for the third time in December 2008.As a consequence of a flight company going bust we had to switch to Oceano Apartments.The rooms were a fine size and the actual room was kept fairly clean.The shower and kitchen facilities were fit for purpose.
From here onwards I can only be critical through faint praise ,because the room we were allocated was directly above a noisy bar and the balcony was being used by cats for the purpose of defication and urination.It was extremely unpleasant.
At the welcome meeting we infromed the Thomas Cook rep that we had problems with our room/balcony.He immediately side stepped the question and said 'I'l speak to you after the presentation'.He never did.Several days into the holiday after our request to reception to be moved away from the bar area could not be met,I spoke further to the Rep and took him up to the room to outline the nature of our complaints.He responded later in the day by telling us he couldn't meet our request to be moved unfortunately.However,by way of compensation he told us have a slap up meal at Thomas Cook's expense up to the value of 50 Euro.Very kind we thought.But the Rep never followed through with his promise to reimburse us for the cost of the meal.(44 Euro). We feel let down by the Thomas Cook rep.Room 106 is was WELL BELOW acceptable standards.
I have to say that the other apartments looked fine and the reception staff etc were very friendly.The only criticism I would have of the pool area was the lack of cleaning with regard to poolside tables.
In summary I suppose our review is based on two main weaknesses in the service we received.Firstly,an inability to provide adequate alternative accommodation within the complex.Secondly,the extremely poor customer service from the tour operator rep.He was a nice lad,very personable,good jokes at the welcome meeting,but his inattention to detail cost us 44 Euro.Bad show."
- Travel date: Fri 2nd of January 2009