Hotel Grand Teguise Playa
About Hotel Grand Teguise Playa
- high speed internet in room
- swimming pool
- bar lounge
- fitness center
- free parking
- business services
- public wifi
- wheelchair access
- air conditioning
- dry cleaning
- meeting room
- non smoking rooms
- laundry service
- banquet room
- family rooms
- multilingual staff
- airport transportation
- breakfast buffet
- outdoor pool
- conference facilities
- free breakfast
- private balcony
- breakfast available
- reduced mobility rooms
- facilities for disabled guests
- kids activities
- tennis court
- poolside bar
- kids club
- private beach
- evening entertainment
20 Traveller reviews from Holiday Watchdog
Have been to better but enjoyed hols
"Hi I went to Occidental Grand on 20th March for a weeks break, I went with Thomas Cook the flight was spot on going and coming back.
We had to walk round for one hour when we first arrived as our room was not ready, The room was ok had everything that you needed cleaned rooms every day not spotless I admit.There is a hairdryer in room and you can hire towels when you first arrive 10 euros deposit which you get back when you leave just go to dive centre every day and get new ones saves on luggage.There is a nice balacony and lovely views of pool and see from majority of rooms beware of travel agents charging you to pay extra for sea view which had happened to a couple that I met.
The food is ok bit cold and not lots of choice I have eaten at much better AI hotels even in Turkey.
The entertainment what we saw of it was not for the squemish unless you like parrot shows but hey as one of other reviews say AI hotels do not want you to stay in can you blame them, there was only one pool bar open in day which closed at 6 and evening one opened so should imagine lots of queues in Summer.
As i had checked out prices for AI and SC there was not lots of difference so we did go out a lot. The British bulldog round the corner is good for karaoke and bit of fun but in the square there is Hooks bar that does fantastic cocktails a really nice Irish bar and on the beach front there are lots of different bars to choose from. Be very careful of luggage allowance we were 3k over and were charged 24 euros but you have to walk for miles to pay it with every one in airport queue watching quite embarrassing All in all we had a lovely break it is a very relaxing resort even tho there are enough bars and restaurants within easy walking distance to hotel I would go back to hotel but would not pay a lot for it.
- Travel date: Fri 15th of April 2011
"well what can i say , the first impression were distuging and horrible. They failed to improve upon my first impressions. My room was a total mess, the balcony was covered in bird droppings which caused it to be infested with insects. Which lead to me and my partner having serval bites in very uncomfortable places.
After getting over the ordeal of the room, the problems contined to the pool area, or should i say the bird bath. as there was only room for one person to swim at a time. this was very upsetting as i am a very keen swimmer. this lead to me having to swim only in the sea, which gave me serious rashes. i informed the hotel staff but they just told me to get over the matter. These rashes cause me horrific pain. this just topped off the holiday.
i would never go back there again, seeing as though the rashes progressed as i went home, leading me to scars that will never fade , and this will always be a reminder of this nightmare
thankyou for nothing! "
- Travel date: Sat 5th of June 2010
Thomas Cook Package Holiday to Lanzarote
"Thomas Cook Package Holiday to Lanzarote
Thursday 22nd April 2010 to Thursday 29th April 2010 ( 7 Nights )
Accommodation Occidental Grand Teguise Playa
Resort Costa Teguise, Lanzarote
The hotel room was tired and the standard of maintenance in the bathroom was very poor. A large hole around the waste overflow had been filled with silicon filler which had dripped around the plughole, other holes in the bath had also been filled.
On arrival the staff were efficient in killing the hundreds of small flies (crawlies) located near the fridge and patio doors.
I was disgusted with the restaurant approach to the distribution of wine. Unbottled left over wine, served to customers in a carafe was cleared from tables, topped up and resold to other unsuspecting customers. No hygiene rules apply to some of the staff.
The selection and quality of food served was good but I hope more care was taken with the food preparation than the wine distribution.
I did receive 3 free bottles of unopened wine as compensation.
I did not meet the Thomas Cook Rep. ( No welcome pack) but they must have been very busy repatriating guests back to the UK.
Overall a good holiday with reservations.
- Travel date: Tue 4th of May 2010
Perfect location, hotel service excellent
"This hotel is in a perfect spot in Costa Teguise, everything can be reached by a short stroll. The hotel is set next to the beach, with wonderful deep balconies to enjoy the sea view.
The hotel is definitely in need of a refurb, fixtures and fittings are very tired looking. However, the cleanliness is of a very high standard throughout. The rooms are of an adequate size and fittings are tired, but the balcony makes up for a lot, so much space, not overlooked at all, and wonderful views. In April, the weather is a little unpredictable, and certainly very windy, but there is always a sheltered spot on the balcony - perfect!
Food here was excellent - great choice, well cooked and really hot plates - something we rarely get on holiday!
We (myself, husband and 13-year-old son) had one of our best holidays here. I would thoroughly recommend. Get your drinks elsewhere, bar prices (as with all hotels) are where they make their profits. You will be spoilt for choice for bars, try a different one each night - we did!
- Travel date: Tue 12th of May 2009
We stayed there last week for 2 nights....
"We stayed there last week for 2 nights. The place was good; and as I read from other previous reviews, after one good look around, one can understand that this property has seen better times. The food was great (both breakfast and dinner); we had the opportunity to avail the seafood night. However, on the seafood night, there were very little options for those (like my wife, for example) who did not like seafood. Also, some of the floor tiles (2 in fact) in the room were unstable. Also, the shower could have been better (the water flow was less than expected). The rooms were serviced daily. We stayed on one fag end of the left wing on 4th floor; had some great views of the beach (El Jabillo). the daily programme was entertaining. I found one particular bar-staff quite annoying (and destracting) as he was more interested in showing his antics during the daily entertainment programme. This is also close to the shopping complex; (try out the grilled lamb at Mastil nearby). I would definitely recommend this place to someone who visits Costa Teguise."
- Travel date: Fri 18th of April 2008
We stayed at the hotel after been told o...
"We stayed at the hotel after been told our original hotel was overbooked. When we arrived the first impressions was wow, thatâs where it ended.
The food was ok but not much choice for children. The bar staff were very arrogant and inept except for if you were half board. The bar staff were only interested in getting tips, so concentrated there entire night on half boarders.
Day time entertainment was ok if you had children up to the age of twelve, or an adult nothing for the teenagers. Evening entertainment made you feel like you were on a saga holiday.
Children were harassed by the security staff as they had to make there own fun in an evening so played hide and seek and tiggy much to the hotels disgust.
We made friends with a lady and her grandson who originally were half board and upgraded to all inclusive as she was told that it included the snack bar which served hotdogs etc which was the only food her grandson would eat but was shocked to discover that she had been sold it wrongly as you still had to pay at this bar.
We would not visit this hotel again and do not recommend it for children.
- Travel date: Sun 9th of March 2008
We have just come back from Lanzarote,...
"We have just come back from Lanzarote, we stayed in the Occidental Grand Teguise Player,it is a fantastic hotel,we had a great view of the beach and some of the poolside area. I would recomend this hotel to everyone, the food was very good with good selection of choice. The hotel was very clean. The entertainment was very good, with profesional shows each night. I think it is truly a 4star hotel."
- Travel date: Thu 6th of March 2008
This was our second stay at the hotel, s...
"This was our second stay at the hotel, so we pretty well knew what to expect.
The hotel's location by the beach with all rooms having a sea facing balcony is second to none. The opulence of the place is apparent from the first exterior view, through the very impressive reception area.
Signs of shabbiness are beginning to creep into the rooms though, and the carpet in the corridor outside our rooms was also looking past its best.
Service continues to be excellent, with nothing too much trouble. The food is superb and, if you have breakfast included expect a real treat. The variety is enormous in a room to match. You do feel less guilty as you mount up the calories as you burn off at least some of them with the walk around the room picking off various favourites.
The one growing frustration is the reserving of the sun-beds. As each room overlooks the leisure area you can see some guests reserving their places as early as 7 in the morning.
What can also be guaranteed is that the same beds will remain unoccupied several hours later. Definitely not an English habit, but I suspect we are catching up these days. Make a point of complaining about this frustration and something may eventually be done.
The other amenities at the hotel are wide and excellent. Something for everybody. The evening entertainment included some gems - a Platters tribute and an illusion act particularly remain in the memory.
The resort is busy but retains peaceful and quiet overall. Loads of places to eat and drink. If you like steak try the Tournedos Rossini in La Provence (opposite the Occidental). It was great 3 years ago but I was overjoyed to find it had retained its quality.
If you're a Guinness lover you must try the Black Bull pub (they also do a really excellent Sunday Roast). No complaints with the cuisine then.
Compared to other spots on the island the shops are looking a little in need of a face lift.
We went to the Plays Blanca and found it buzzing, full of good shops and all the paintwork sparkled! Too many hard sellers in the shops (or standing outside them) though.
Lovely holiday. Just those little frustrations like sun-beds!"
- Travel date: Sat 16th of June 2007
Have stayed at this hotel every year sin...
"Have stayed at this hotel every year since 2000 and the older the hotel is the better it was! What staff there are ensure customers are well-looked after. However, the number of staff has been reduced greatly in the last year. One attraction was always the Aliosis Bar where the seating area rotated during the evening - this year it was hard to even get served. Service to customers sitting away from the main bar was non-existent.
Rooms are cleaned to a high standard but are starting to look shabby and the bathrooms definitely need attention. Future plans to become 'all inclusive' looks as if it will mean standards will drop even further. If you want a sun bed with a shade then you will need to be up by 6.00 am because it is no longer hotel policy to remove towels placed before 9.00 am.
Reasonable selection of food served but again a drop in standards with only one set of cutlery being laid meaning you need to seek out a member of staff for subsequent courses. No implementation of evening dress code in restaurant either."
- Travel date: Sun 22nd of October 2006
"My husband and I stayed at the Occidental Teguise Playa for a week in June. We had a wonderful time. The hotel was great. The staff was very helpful to recommend restaurants and sights to see. The pool area is beautiful but the beach area left a bit to be desired. I highly recommend renting a car to sightsee around the island. Great beach in Famara about a 30 minute drive. I would recommend this hotel to anyone."
- Travel date: Tue 12th of July 2005
Quiet Break at the Occidental Grand Teguise Playa
"Arrived after good flight for 2 weeks half board from April 7 to 21st. There were 3 couples on a spring holiday (ageing from 40,48,54,64,64,67). Lovely hotel which dominates the front of Costa Teguise. (It is in keeping though with the resort). Hotel transfer by Taxi very quick-20 minutes for about 12 Euros. Check in fine...but hotel claimed not to have received fax from travel agent re rooms on higher floor. We checked in but were not happy with rooms allocated. Went back down to reception and requested a room change to top floor middle of hotel location, and after some "debating" we were accomodated. In fairness they claimed to be full so had to do some room jigging! (Would recommend rooms 621 through to 610! Best views and no noise from the evening entertainment).
Lovely pools, one supposedly heated but was quite cold, although if it had been really hot this would have been wonderful (It has been the worst winter in the Canaries for 23 years the hotel and locals told us).Plenty of sun loungers and cushions..so no scrabbling early for sunbeds. Good sports facilities, basic gym and payable jacuzzi(not used) and a nice squash court. The 2 tennis courts were quite sandy!
Food fantastic, always a huge array of freshly cooked dishes for breakfast lunch and dinner! The hotel will let you change your evening meal for lunch the next day if you let them know in advance the day before. Also you are entitled to one meal change per stay in the Italian restaurant (a la carte), and should you choose to do it moore than once you just paid an extra 8 euros.
Whole hotel very clean and well kept. Carpets are getting a bit threadbare...but this was fine as we frequently were trundling in from the pool or beach. My only reservations about the bathrooms were the shower curtains....forever leaked water around the bathroom when showering, could do with a solid panel to the side. The hotel supplied complimentary toileteries daily which were of good quality and these were reguraly topped up as necessary. Daily towel change when needed and rooms always cleaned very well daily.
The lagoon next to the hotel was really nice, fantastic snorkelling and always safe. Has lovely clean golden sand, instead of the volcanic black like the main beach. Pool towels were supplied by the hotel so it saved you taking your own.Although the sunbeds were payable locally.It is always windy here but this was quite refreshing on hot days and you can still really burn as one of our party found out!
Plenty of bars and shops just outside the hotel (very Irish orientated), but you were quite cocconed within the hotel to all this,if you did not want other entertainment. The hotel had excellent entertainment with some very professional shows lasting for about 1/2 hour to 45 minutes ever evening.
Good choice for younger kids as the animation team seemed to be very good!
We did 2 organised trips. We did not book with the rep at hotel but chanced the "Last Minute Trip" which leaflets were distributed reguraly at the resort.
We thought we would take a chance and were really impressed. You just wait outside at the hotel bus stop and pay later in the day at the coffee stop off.We did the entire island North and South in one day and it cost 48 euros each. This took in the Volcanic National Park which you can only do the crater tour if you are on a coach), ElGolfo, various other Caesar Mandrique sites, Jameos del Aguar,etc. Nice simple 3 course lunch included with wine if you wanted. Also the Volcanoe at night trip was excellent too. Our guide for the day was Ian (from jersey who really made it all worthwile with his good humor and font of knowkedge on the island).
Would we go back? Yes, but there are lots more islands to see and do!"
- Travel date: Tue 26th of April 2005
A disappointed "fan " of the Occidental!
"The deteriation in the overall fabric of the Hotel since our previous visits was disappointing.
In particular, our room, although clean, was grubby and tired looking. This room and some of the public areas, like the Lobby and main lounge urgently need a "make-over".
Once again the food was excellent, the service outstanding and the views to die for!
A major concern for me, as a daily swimmer, was the absence of a heated pool. even though one was promised in the brochures!
Overall, above 3 star standard but not currently at the official 4 star level claimed."
- Travel date: Sun 24th of April 2005